3 NEW VoIP Arrivals to Brighten Up Your Business for Spring

March 21, 2022 by Ying-Hui Chen

It’s time to spring forward with the latest VoIP hardware! Check out these New VoIP Phones and Intercoms with cool features such as antibacterial materials, touch-free design, Zoom-tailored features and more!

Fanvil Introduced the New V Series Phones

Fanvil’s NEW V Series of IP phones are finally here! If you haven’t heard of them, you are really missing out! Let’s take a look at some of the highlights:

Antibacterial material of the handset and keypad surface: Inhibits more than 99.5% of bacteria growth.
Built-in 5 Mega-pixel 1080P camera with a privacy cover: Provide HD video collaboration
Android 9.0 operating system: V67 provides a comprehensive SDK (developer kit) to meet the customization needs of industry applications and secondary development
Bluetooth 5.0: Easy pairing with headsets and mobile phones
Customizable into various security solutions for reducing investment

See a comparison chart here!

CyberData Released a New Touch-Free Intercom

CyberData announced the release of a new 011530 SIP-enabled Indoor Intercom offering touch-free two-way communication and access control, all with a wave of the hand!

This device is ideal for high-traffic settings such as medical facilities, commercial/residential facilities, schools and universities, retail establishments, warehouses, and manufacturing plants.

Yealink Released the MP58-WH-ZOOM Phone

If you are using Zoom, you can’t miss out on Yealink’s latest Zoom-tailored IP phone that runs on Android 9 OS, the MP58-WH-ZOOM.

This device comes with a 7-inch capacitive touch screen and a rotatable LCD design, which offers a faster response speed. It also supports the new Bluetooth wireless handset BTH58. See more cool features below:

Android 9.0
Zoom User Interface
7 inch (1024 x 600) Capacitive Touch Screen
Bluetooth Handset BTH58 (Optional)
Optimal HD audio, Yealink Noise Proof Technology
Full-duplex hands-free speakerphone with AEC
Built-in Bluetooth 4.2 Module and 2.4G/5G Wi-Fi
2 x USB 2.0

Visit our website to view more new exciting VoIP products this month!

Take Action: The End of Copper POTS Lines is Near! (Replacement Options Included)

March 18, 2022 by Ying-Hui Chen

Did you know? The Federal Communications Commission (FCC) gave permission to start sunsetting POTS lines in 2017.

POTS stands for Plain Old Telephone System. Most POTS lines have moved away to alternatives but there are still 36 million active POTS lines in the US.

If you are one of the users, check out this webinar recap that prepares you to transition your existing POTS lines and services to an alternative service solution by August 2nd, 2022.

Click Here to Download Presentation Slides

Click Here to Download the POTS Reseller Sheet

How Sangoma and VoIP Supply Can Help With POTS Replacement Options

Depending on your needs, ideally, we recommend replacing your on-prem equipment with Cloud PBX and replacing analog based equipment with IP compatible end-points which connect directly to IP service providers.

Alternatively, you can also keep your existing equipment and connect it to IP/VoIP/LTE service using a VoIP Gateway.

Check out these typical scenarios:

Scenarios 1: Sangoma SIPStation & Faxstation

Keep existing analog phone system
Integrate VoIP Gateway to connect to SIP Trunking service

SIP Trunking is cost-effective. It will save you on line rental and calls and it is very easy to add more calls. More advantages include:

Management – Choose where to deliver calls
Future proof – Ready to voice/data convergence
Contingency – In disaster reroute calls

What about fax? Sangoma’s FAXStation covers your fax needs:

Can use fax machine and/or eFax
Low monthly cost ($10 starting. $20 for high volume)
Works in low bandwidth situations
Avoids T.38 compatibility issues
No telco lines needed!
Just as reliable as the PSTN!
Easy management integrated with the SIPStation Portal
Fully-rebranded Custom Fax Portal options available to resellers

Here are the simple steps:

Scenario 2: Switchvox Cloud

Choose our affordable and powerful Switchvox Cloud business phone system. Switchvox is a scalable and flexible Unified Communication platform for the Cloud. It seamlessly integrates with Sangoma phones, PSTN connectivity, collaboration features and it allows for a complete cloud-based UC business phone system.

More features:

Web-based interface
Communicate on the go
Reporting and analytics
Customization and integration
Perfect for Contact Centers
We offer a complete business communications solution portfolio
24/7 Support

Scenario 3: Large Critical Infrastructure

Check out a case study here: National Service Company Integrates Key Security Devices to Next Generation Networks Using Sangoma Vega 60G Gateway

Q&A Session:

Q: Would FAXstation meet HIPAA requirements for healthcare?

No, not as of today. But we are working on being HIPAA compliant.

Q: Does this copper sunset affect DSL internet especially for rural areas?

We are not entirely sure how this will be handled. All we know is that this can be the only option for certain areas and some might not have an alternative. Affected customers will receive a notification and explanations on how things will move forward, so if you are not being notified, I would assume your area is not affected.

Q: Does FAXstation support color fax?

Yes, FAXstation does support color fax.

Q: Can FaxStation receive fax to your email and fax machine simultaneously?

Yes, you would set up DIDs for inbound fax to both the portal and the devices. Even if it’s not set up that way, you can still review your fax in the portal.

Q: If I am using FAXstation, Can I add port #2 as a standard phone line just by adding a line in the console to the FAXstation device for an alarm?

FAXstation is for fax only so it will not support voice or anything else except for fax.

Q: Are you working on a built in broadband modem Cellular

No, this is not part of the schedule/ plan.

Have more questions? Contact our VoIP experts at 1-800-398-8647 today!

Q&A: Are CyberData Devices Compatible with Microsoft Teams?

by Ying-Hui Chen

Are you using Microsoft Teams and are thinking about implementing CyberData devices to work with the platform? Can CyberData devices work on Microsoft Teams smoothly? Let’s dive in more to find out:

Q: Is CyberData Compatible with Microsoft Teams?

A: Unfortunately, CyberData devices are not directly compatible with Microsoft Teams. However, these two can work together as long as you have the required intermediary device to communicate in between.

Luckily, there are a wide variety of options available for the Microsoft Teams integration! You need the right hardware to operate in the Microsoft Teams environment and Ribbon Communications is one of the great options to facilitate this operation.

Ribbon offers a complete set of session border controllers (SBCs) to facilitate CyberData devices with Microsoft Teams. Look at this typical setup below:

Click here to learn more about using CyberData Devices on Microsoft Teams with Ribbon

How to Make a Broadcast Call with Fanvil’s V67 IP Phone

March 11, 2022 by Ying-Hui Chen

Do you often need to make broadcast calls to people in a group? You will love the multicast feature on Fanvil’s V67 IP phone!

How does the multicast feature work?

Users can configure a multicast DSS Key on the V67 phone, which allows users to send a Real TimeTransport Protocol (RTP) stream to the pre-configured multicast address without involving SIP signaling.

Users can also configure the V67 to receive an RTP stream from a pre-configured multicast listening address without involving SIP signaling. You can set up to 10 multicast listening addresses.

How to set up the multicast feature on Fanvil’s V67 IP Phone

Here are the steps you need to do to enable the multicast feature:

Go to [Function Key] >> [Function Key] , select the type to multicast, set the multicast address, and select the codec.
Click Apply.
Set up the name, host and port of the receiving multicast on the web page of [PhoneSettings] >> [MCAST].
Press the DSSKEY of the Multicast Key which you set.
Receiver will receive a multicast call and play multicast automatically.

Here are the parameters and description:

That’s it! Fanvil’s V67 is the flagship phone of the new V Series IP phones. Click here to learn more about other cool features!

The Poly Edge B Phones Now Certified with Metaswitch

March 10, 2022 by Ying-Hui Chen

Great news! Poly’s Edge B Series Phones are now certified with Metaswitch. This means all service provider partners using the Metaswitch platform for voice or UC can now provision Poly Edge B phones on their platform!

The B Series is also certified with Google Voice! Click here to learn more.

About Poly’s Edge B Series

The Edge B Series Phones are perfect solutions for small businesses, emerging markets, and even some enterprises! This series includes the Edge B10, B20, and B30.

They come with professional-grade audio quality and are available in 2- and 4-line key models supporting 8- and 16-line key assignments. See a quick comparison here:

Visit our website to learn more about Poly’s Edge B Phones.

Comparison Chart Introducing Fanvil’s V Series IP Phones

March 9, 2022 by Ying-Hui Chen

Have you checked out Fanvil’s NEW V Series of IP phones? If you haven’t heard of them, you are really missing out! Let’s take a look at them all here together:

Download the presentation slides here to see them all

Fanvil’s V Series Highlights

V Series includes the V67, V65, V64, and V62. These efficient phones create smart and smooth business communication experience for executives and managers.

The flagship video phone(2-way), the V67, features an adjustable touch screen, a cool lighting keypad, and more advanced capabilities below:

Antibacterial material of the handset and keypad surface: Inhibits more than 99.5% of bacteria growth.
Built-in 5 Mega-pixel 1080P camera with a privacy cover: Provide HD video collaboration
Android 9.0 operating system: V67 provides a comprehensive SDK (developer kit) to meet the customization needs of industry applications and secondary development
Bluetooth 5.0: Easy pairing with headsets and mobile phones
Customizable into various security solutions for reducing investment

Check out a comparison chart to compare the V Series IP phones side by side:

Visit our website to learn more about Fanvil’s V Series IP Phones.

SIP Chats: Steve Pytlak of Advanced Network Devices

by Ying-Hui Chen

It’s time for the next episode of SIP Chats! This time, we sit down with AND Business Development Manager, Steve Pytlak. Brian and Steve will discuss Advanced Network Devices’ wide range of IP Paging devices and how they are a perfect fit for Education, Government, and more!

Comparison Charts How to Find Your Ideal Patton SmartNode Gateways & SBCs

March 7, 2022 by Ying-Hui Chen

As more IP-based attacks are happening around the world such as denial-of-service (DoS) attacks and identity/information theft, VoIP network security is more important than ever.

Luckily, Patton offers many advanced Session Border Controllers (SBCs) and gateways to help you not only block unwanted intruders, but also improve call quality! Patton’s SmartNode SBCs enable Unified Communications for SIP-to-SIP environments and come with built-in security features and Stateful Firewall.

Some of the popular Patton SmartNode devices include:

Having trouble choosing the ideal device with the right features you need? Check out these comparison charts to compare similar Patton products side by side!

Last but not least, also check out what features are covered under different Patton SmartNode software options, including SmartLink, SmartWare, Trinity, and SmartMedia:

SmartLink / SmartWare / Trinity / SmartMedia Comparison Chart

All Patton products come with a 1-year warranty and they are all made in the USA. Visit our product pages to learn more!

[Q&A] Do Snom Phones Have Paging Features?

March 3, 2022 by Ying-Hui Chen

Paging is a convenient way to make quick announcements to specific groups or an individual. Wouldn’t it be great if you can just turn your existing phone into an intercom when you need it? Is it possible? Let’s find out!

Question: We’re looking for a phone with intercom features that allows us to make an announcement in the facility to a group of people. Do Snom phones have intercom/paging capabilities?

Answer: Yes! Snom’s D Series desk phones have an intercom feature that provides the ability to establish auto-answered calls on the phone allowing paging among them.

Once configured, simply press the intercom function key, the phone will call the configured extension. After you hang up the receiver, the intercom call will be closed just like other normal calls.

Incoming intercom calls will be auto-answered without any ringtone and you can end the call anytime by hanging up or pressing ‘Cancel’.

Note that some restrictions may apply in certain SIP server environments.

What do you think about this feature? Is it convenient and helpful? We want to know! Snom’s D Series comes with a load of user-friendly features! Learn more about Snom phones here.

How to Record Calls with Yealink’s WH6X Series Headsets

February 28, 2022 by Ying-Hui Chen

Knowing how to record a call is more important than ever! Whether you need to comply with laws regarding customer consent or to review important meetings, the WH6X Series headsets will not disappoint you!

Yealik’s WH6X Series DECT headsets allow users to be connected to multiple devices at once so that you can switch between your mobile device and PC or MAC seamlessly. Plus, recording a call is very easy!

Let us walk you through the easy steps:

Make sure your USB cable is connected between the base and your PC
Note that you need to have additional recording software on the computer
Now go in your Yealink USB Connect
Find “Device Settings” on the left side menu
Enable “Call Recording”

There you have it! Visit our webpage to learn more about Yealink’s WH6X DECT headsets and don’t forget to also check out their latest BH Series headsets!