3CX V18 Updates: 6 NEW Features You Should Try Now

February 23, 2022 by Ying-Hui Chen

We have so much to share with you regarding 3CX V18! If you missed our webinar on Tuesday, don’t miss out on this recap post!

Click here to download our presentation slides

Let’s take a look at the top 6 NEW features and improvements from 3CX V18:

Microsoft Teams Integration

The 3CX Teams integration is a big opportunity for all 3CX partners! You should leverage off of Microsoft’s existing customer base. Free downloaders can trial 3CX Teams integration (4SC).

Key features:

Teams charges up to $53 per user, per month for their telephony!
Give Teams calling to select users, for the rest 3CX.
Teams users can be called by any 3CX user or external party.
And make outbound calls via 3CX SIP trunks
Uses Direct Routing (SBC Trunking)
Better than connecting directly via a SBC

Improved Security and Reliability

Security is one of the top priorities at 3CX! 3CX is now on the latest Debian Linux 10 and it comes with the latest libraries and technologies, the latest Nginx, OpenSSL support,and more!

Out of the box, easy config SRTP support
Latest Ciphers for TLS
A+ security status (SSL Labs) & Immunilabs A status

Voice Engine Improvements

Enjoy the latest SIP library for compatibility and security!

Easy to configure SRTP
IPv6 support for Apps and Console

Messaging & Chats

Chats are more important than ever before and 3CX knows that! They added more Chat functionality including:

Forward chats
Mark chats as done (Live Chat)
Add / Remove members in chats
Retention policy for chats
Coming up: Interface for handling multiple chats

Video Conferencing

Webmeeting has gotten a major upgrade! Now Webmeeting is more integrated with 3CX, low bandwidth situations are better managed and better MCUs are added. More improvements include:

Greater overall reliability
New Android and iOS apps
Completely new interface

Top 10 Forum Requests

3CX completed the top 10 forum requests! More admin features are also added such as normalizing caller ID to e164, IVR improvements, re-organized management console, and so much more!

That’s not all! The updates never end – more are coming soon…

Chat rating
Email chat transcript
Source URL of website chat
More reports
Better CRM integration for Chat
Chat “IVR”
Yealink Headset Support

As usual, visit our web pages to learn more about 3CX or simply give us a call today!

What’s New this February? New VoIP Headsets, Gateways, and More!

February 22, 2022 by Ying-Hui Chen

It’s time to round up what new hardware we have this month again! Let’s walk you through some of our latest VoIP hardware that will surely grab everyone’s attention:

Sangoma’s New HC100 Monaural Headset

Sangoma customers and resellers – You have to check out the NEW HC100 headset!

This USB-A Monaural over-the-head PC Headset is designed to work with Sangoma’s various solutions including softphones, video conferencing, and collaboration tools. It comes with all the nuts and bolts you need to enjoy a smooth communication experience. Here are some of the key features:

Wideband audio
DSP assisted echo and noise cancellation
Flexible headband
Acoustic shock protection
Push-button control module for simple call handling
USB PC connection

Redstone Systems Gateways

If you haven’t checked out the Redstone Systems gateways, you are really behind! Redstone Systems offers a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).

Designed with advanced technology in digital signal processor (DSP), speech coding and speech processing.
Remote management and auto provisioning through Redstone’s cloud platform
Compatible with many mainstream IP voice platforms such as Cisco Call Manager, BroadSoft, Microsoft Skype for Business and more

Check out these three main gateways they provide:

More New Products Coming Up!

Don’t forget to keep an eye out for the latest V Series IP Phones from Fanvil!

The V Series has 4 major product models which have newly integrated WiFi, Anti-Bacterial surface, 6-10 party local conference and BT 5.0. Stay tuned!

How to Mute Ringing on Fanvil’s XU Series IP Phones

February 18, 2022 by Ying-Hui Chen

Fanvil’s XU Series IP phones are known for its user-friendly features. One of the convenient features is “Ringing Mute” which allows you to display an incoming call interface with no sounds when there’s a call coming . Let’s check out how this can be activated easily:

To mute the incoming calls:

Press the mute button when the phone is in standby mode.
You will see the bell mute icon at the top right corner of the phone.
Now when there’s an incoming call the phone will display an incoming call interface but will not ring.

To cancel the ring tone mute:

On the standby or incoming call screen, press the mute button again.
Or you can volume up to cancel the feature.
Now the mute icon no longer shows red light.

That’s it! This little feature will help you focus on what’s important for you. To learn more about Fanvil’s XU Series, visit our web pages here!

Fall in Love with these great deals

February 15, 2022 by Youleidy Vega

February is the month of Love. As so, it is only right we treat you to some awesome deals on Like-New devices that we know you will Love!

If you didn’t already know, every Like-New phone you purchase from us is priced competitively and comes with a full one-year warranty, that way you have our guarantee that there is no risky business when you get into a relationship with VoIP Supply by purchasing one of our used phones.

Check out our top picks fo the month of February:

Poly Trio 8500 Conference Phone

A conference compact in size, but robust in performance, the Trio 8500 knows no boundaries when it comes to delivering excellent quality during each and every conference call. The Trio 8500 has a three-way microphone array that can pick up voices all around and up to 14 feet away. It has an intuitive 5’’ touchscreen that makes it a breeze to start and end a call.

Learn more about the Trio 8500 here.

Poly VVX 601 and VVX 501

Other great refurbished options are the Poly VVX 501 and the vVX 601.

Both of these models are smart business phones that can integrate with third party applications such as Instant Messaging and Calendars. They also both feature HD Voice and PoE support.

The VVX 601 has enhancements such as integrated Bluetooth and a slightly bigger touchscreen. It also supports 16 line registrations as opposed to 12 on the VVX 501. Needless to say, both IP Phones are robust and professional-grade devices, the one you choose strictly depends on your specific needs.

To learn more about the VVX 501 click here.

To learn more about the VVX 601 click here.

For more Like-New devices check out our full refurbished catalog here. Have questions? Call us at 800-398-8647.

February 2022 VoIP News Update

February 14, 2022 by Ying-Hui Chen

What’s the best way to start your day? Watch our VoIP News Update to get caught up on the latest in VoIP! In this month’s VoIP News Update, we’ll cover the top stories in VoIP! Including Poly B-Series IP phones getting certified for Google Voice, Channel Partners 2022 in Las Vegas, Redstone Systems Gateways, and more!

Be sure to like and subscribe to our YouTube Channel for the latest VoIP News!

Now Available: Sangoma Phone for FreePBX and PBXact

February 9, 2022 by Ying-Hui Chen

Exciting news – Sangoma Phone, a popular Desktop Softphone, is now available for all FreePBX and PBXact users with Zulu licenses! Let’s talk about it in a little more detail:

What is Sangoma Phone?

Sangoma Phone is a popular Desktop Softphone designed for today’s modern contact centers and road warriors. Users are able to talk to colleagues, check visual voicemail, change your presence, and do so much more!

What features are supported so far?

Phase 1 of Sangoma Phone supports these following features:

Voice Calling: Encrypted calls and common call features
Call History: A log of calls with notifications for missed calls and more
Visual Voicemail: Visually browser, hear and delete voicemail messages
Contacts: Browse contacts as shared groups across Sangoma Phone, Phone Apps and UCP
Presence: Set your presence with a single click in Sangoma Phone and see it update immediately across your endpoints

Learn more about Sangoma Zulu here or simply call one of our VoIP experts at 1-800-398-8647

SIP Chats with Jabra: New Evolve2 75 Headset & More!

February 8, 2022 by Ying-Hui Chen

Welcome back, Jabra’s Channel Account Manager, Jessica Kelly! In this episode of SIP Chats, Jessica has some new products to show off, Including the new Jabra Evolve2 75! Get a close look at this exciting new headset and a look into what Jabra has to offer in 2022! Be sure to like and subscribe to our YouTube Channel for the latest VoIP News!

How to Apply Custom Image on Snom’s D7C Expansion Module

February 4, 2022 by Ying-Hui Chen

Make your Snom D7xx Series work the way you work by adding the D7C expansion module! The D7C is made to increase productivity by adding speed dials, busy lamp fields, and mre. It has 16 keys per each page (three pages) and users who have lots of contacts in their directory can daisy chain up to 3 D7C Expansion Modules.

In this blog post, we will show you how to apply a custom image on the D7C. Let’s get started!

5 Steps to add custom image on Snom’s D7C Expansion Module

Open the web interface of the phone
Click ‘Preferences’ in the menu on the left side of the window
Click ‘Appearance’ tab
Scroll down to ‘Expansion Module Interface Elements’ and enter the URL to a custom image
Click ‘Apply’ and ‘Save’

Note that the image size must be 480×1280 pixels and the file size should be below 2MB. If it doesn’t fit these specifications, the current color theme will be applied instead.

There you have it! Have more questions? Learn more here: file:///C:/Users/SPie/Downloads/UM_D7C_en.pdf

Q&A: What Cisco Headsets are Compatible with Cisco 8800 MPP Phone Series?

February 3, 2022 by Ying-Hui Chen

Are you looking for a Cisco headset that will work with your Cisco 8800 Series MPP Phones? Good news! There are multiple options for you including the Cisco Headset 520, 530, 560 and 730.

The Cisco Headset 520 and 530 can connect through the USB port.
The Cisco Headset 560 Series can connect through the included USB cable or Y-Cable
The Cisco Headset 730 can connect through the USB port or over Bluetooth.

Now, take your call experience to the next level by pairing your Cisco phone with a Cisco headset!

Still have more questions? Download this headset compatibility guide to learn more or simply give our VoIP experts a call today to find out the best option for you!

Poly’s Edge B Series Is Now Certified with Google Voice

February 2, 2022 by Ying-Hui Chen

Great news! Poly’s Edge B Series IP Phones are now certified with Google Voice!

The Poly Edge B Series includes three models: the Edge B10, B20, and B30. These devices are designed with professional-grade audio quality and the series is available in 2- and 4-line key models supporting 8- and 16-line key assignments.

Click here to see how to set up the B Series phones with Google Voice.