Go3 allows customers an affordable way to protect their hardware investment

Go3 Guaranteed Replacement Warranty

VoIP Supply announced the launch of its new three-year, no-questions-asked, guaranteed replacement warranty, Go3. The new Go3 Guaranteed Replacement Warranty gives customers a no hassle way to protect their VoIP hardware purchases. The new warranty program is based off of VoIP Supply’s existing warranty program and was redesigned with feedback from existing customers.

“Our customer service is VoIP Supply’s number one priority,” said Benjamin P. Sayers, CEO of VoIP Supply. “We have been successful due to our wonderful customers’ trust and support. The Go3 Guaranteed Replacement Warranty is just another way that we can bring our clients needs to the forefront.”

The Go3 Guaranteed Replacement Warranty allows customers to protect their VoIP Supply hardware investments. Their hardware is completely covered for a full three years from the date of purchase. If the equipment fails, malfunctions, or ceases to operate properly for any reason (manufacturer defect, component failure or user negligence), VoIP Supply will provide a replacement.

Unlike most extended warranty programs offered by retailers, with Go3 there is no fine print or run-around during the redemption process. The only conditions include purchasing the equipment from VoIP Supply and returning it within the three-year period. The coverage must also be purchased at the point of sale, and it is not refundable.

For more information about the VoIP Supply Go3 Guaranteed Replacement Warranty, please visit the go3 warranty for more information.

Quality customer service at VoIP Supply

As a consumer, how many times have you been in a situation wondering the status of a good or service being provided to you? It’s not a great feeling to be left in the dark, so why do consumers feel the need to live in the “dark”? The excuses of inadequate time, lack of patience, or simply the unknown meaning of great representation, seems to be present daily throughout the minds of many consumers. Because of this, I want to reach out to you, let you know we are here to help, find solutions, answer questions, keep you happy, follow through, but most of all–make a friend!

Providing customer service at all levels is something VoIP Supply prides itself in, and it’s improving daily. What aspect of a business is more rewarding then having a satisfied, excited customer? How do we actually do this? Providing a live body, excellent support, pre/post sale support, and many additional add-ons has not only become the focus of VoIP Supply, but is at the core of our work ethic. As a growing company, the focus to fill your needs is our top priority, and it shows on a daily basis.

What greater reward could you ask for? Let our staff turn the “lights of service” on for you, and help you become the “excited” consumer. As your care taker we want your hospitality, your presence, and dedication. My final line to you is to simply try us; I guarantee you will be in for a pleasant surprise. Let us be the “Value-Added” to your day.

Previously I have written about the value of reading the manual early on in your exploration and use of a new application, toy, tool or otherwise. However boring the material is, the advanced reading will almost always save you significant time trying to make things work and will reduce your overall level of frustration.

In any business, someone needs to write the manual before others can read it. If you are fortunate to be in a position of being first, you are also likely to be challenged with this task. This is so often overlooked by small companies, particularly young ones in rapidly changing environments. This step is also frowned upon by those with any ounce of creativity in their job as they often feel that they are artists and their role cannot possibly be documented.

1. Why write the manual, I already know how to do my job?

2. I’m too busy to write the manual, how about I get to it when things slow down?

3. I’m an artist; you don’t expect me to document how I create!

4. Why should I take the time to write the manual when there are so many more important things to do?

The only valid question is the last one, and there are so many great answers to it. The first answers are easy:

1. Do you already know how to do your job? Prove it. Besides, if you want a promotion you need to train and backfill your position, wouldn’t that be easier and faster with process documentation?

2. If you are successful, things should not “slow down.” They should just get more efficient. Document how to become more efficient and thereby, more successful.

3. If you get hit by a bus tomorrow, can I easily find your past creations and pick up on open tasks where you left off?

4. There are dozens of great reasons for documenting what you do throughout the day and how you complete each task. Below are some of the reasons why.

a. Documenting each task helps to plan your day today and tomorrow. Having a plan, even if it is little more than a task list, will help keep you focused and ensure that you are able to complete all of your objectives each day/week/month. Document to plan, plan to succeed.

b. Proper documentation will allow you to take vacation with less stress. Knowing that someone can pick up a book and walk through the steps to complete your job in your absence should be a load off your mind. Document to relax.

c. Every process has room for improvement and areas to focus on becoming more efficient. By documenting each process and the steps to complete it, you have drawn it out and are able to evaluate it from the outside in, something not possible when you are already in the middle of the task. Document to improve.

d. By having a complete listing of your tasks and the individual steps to completion is a huge highlighter on your professionalism. Taking the time to understand what you do, to share that knowledge and maintain it as business changes, makes you an invaluable asset to the company. Not doing so make you a liability. Document to build value and professionalism.

e. Keeping internal job secrets might seem like a good way to protect your job and ensure employment security. The opposite, at least at my company, is the actual truth. By not documenting you become a liability and need to be replaced with someone who is secure through professionalism and results not by keeping secrets. Document to build job security (and keep your job).

f. If you are in management, how do you hold your staff accountable? Did you train each one individually? Do you shadow them daily? By documenting their processes, you can build in measurements and points to ensure proper execution. Your staff’s results fall on your shoulders. Knowing what they do and how they do it allow you to measure and to hold your staff accountable. Document for knowledge and success.

Like many companies, we started small and fast with little documentation and a constant stream of changes. We still move quickly and change a lot, but we also realize the value of stopping to look around, documenting what we do, and evaluating it for purposes of improvement and overall business knowledge. However boring, tedious and unnecessary the documentation process may seem, the value of the output is second to none in relation to effective and efficient business operations.

Each day I work with multiple software applications including email, Office applications, ERP and CRM applications as well as my Internet browser. Expert at some and novice at others, they all produce results and either make me more efficient or increase my level of frustration. All of my employees go through the same each day using the tools the company has provided, and they too are either efficient or frustrated.

For my employees, the applications they are most efficient in and least frustrated with are the ones that the company has spent time documenting and providing training on. For me, the applications that work best are those that I have invested my personal time in learning and playing with, and those that come with user-focused documentation. More often than not, I get the most use from an application when I pro actively read the manual and learn what it can do and how it is intended to work.

Take a digital camera. Think about its manual, when you read it and how the product works before and after your time with the manual. We all know how to use a camera these days, turn it on, press the button a little until the camera focuses, and press harder when ready to snap the picture. Simple and easy, nothing to it. The only time most people read the manual is when it stops working or there is something stuck on the LCD that we can’t get rid of. The camera manual isn’t very large nor that complex. When we do read it to find the fix for the problem, generally all of the content surrounding the fix contains information unlocking the features of the camera that we either don’t use, don’t understand or didn’t know existed – perhaps all of these. After 30 minutes of manual reading time, I now know all that my camera is capable of and have learned how to fully utilize the product. As a real life example, I now get 100 percent more usage and enjoyment out of the camera with 95 percent less frustration when things do go wrong. The same applies to my television, washer and dryer, my car and even my microwave. I read the manual and learned that there was a flashlight in my car’s glove compartment. That would have been nice to know a few years ago when I bought it and had to change a fuse using my cell phone for lighting.

Back to software applications; the same logic and experiences apply. You can check the help file when things go wrong, and you can struggle through trial and error when learning new tricks, or you can stop and spend 30 to 60 minutes reading the manual. Over a very short period of time you will recoup your 30 to 60 minute investment, and you should be that much more efficient, less stressed and the benefits gained will be carried with you so long as you need to use that application.

As an employer, I encourage the staff to read and self-educate constantly. We pay for training, books and time to learn; it is highly encouraged and equally rewarded. I am as guilty as the next when it comes to not always taking time to read the manual, but understanding the value and seeing the benefits firsthand will help ensure that I do take the time, without making excuses for why “I don’t have time to read the manual.”