Voip Supply continues to grow in Buffalo, NY

VoIP Supply expanded its office to include space for its future plans and continuous company growth. This is the company’s fourth expansion in as many years.

The physical expansion consisted of 9,000 square feet of office space and 1,000 square feet of warehouse space which included: a new 20-person training facility, a new 1,500 square foot provisioning and fulfillment center, and 1,000 square feet of private stock warehousing, shipping and receiving. The expansions will allow VoIP Supply to further develop and expand on its current customer service practices.

“The office expansion was necessary to accommodate new employees and leave space for further growth in years to come,” said Benjamin P. Sayers, CEO of VoIP Supply.

Plans for 2008 include a total addition of 30 employees. These employees will fill the need for more individuals in customer service, marketing, warehouse, purchasing, technical support, sales, software development, systems management and call center departments, and include all levels of employment from entry level to professional.

The executives and managers at VoIP Supply all have and advertise an open door policy to our employees. Remarkably many staff do not take advantage of this opportunity, even though it is encouraged and the outcome is nearly always better than expected.

Regardless of the reason for making the initial visit, the outcome and direction of the conversation generally goes somewhere completely different, with greater-than-expected results. Typical open door uses are when there is an issue or opportunity outside of the authorization level for the individual employee to approve. Certainly an excellent reason to walk in and engage your manager, but managers and directors should seize that opportunity to address that issue and pry into more detail with that specific employee.

Rather than extinguish the fire, dive in and find out more details so you can address it at that time, and prevent it from reoccurring in the future for that employee or customer or others.

With the rapid pace of growth and change within our organization, it is easy to lose touch with the philosophy and overall direction of the company. It is also simple enough to change old habits or intra- department myths and beliefs. It is just as easy to uncover when someone, who has been using their best judgment to address a process or problem in a particular manner, is not using an ideal or practical approach for the best interests of the customer and the company.

With as many rules, processes, and procedures as we and most companies have, it requires interaction with your employees to review the best practices, while working with them to improve their environment and efficiency. This is also done while working towards the common goal of providing the best possible customer experience.

Everyone is busy these days, myself included, but that does not mean that it makes sense to ignore the time needed by my staff, or that my needs are more important than theirs. Taking time to hear staff concerns and to ask questions about their day, their needs, and their wish lists always opens the door to improving the customer experience, company efficiency and workplace attitude.

In that respect, I highly encourage my staff to take time from their day as often as possible and come to see me, talk about something, and dig into ways to improve. I also encourage my management staff to adopt the same attitude when it comes to what many could consider an interruption to their day or a staff member not doing what they should be.

Speak up.

Typical Guarantee line of Questioning

“May I ask, what is your back-up plan?”

Have you ever been asked this question by a salesperson? I’m asking you now. Don’t look at this as “pushy” sales guy Phil looking to boost his sale. I’m imperfect in a lot of ways, but I’m not pushy. But just answer the question.

Okay forget about me asking this question. What if your manager asks you this question? I know what your first word will be.

“Uhhhhhhhhhhhh….”

A typical scenario may play out as follows:

PHIL: Well thank you again “Percy” for your order for two phones. Those will ship Fed Ex two-day, and you will receive them Monday. I’ll call you later with the tracking.

PERCY: Thanks Phil, I look forward to hearing from you.

PHIL: Percy, before you go, what is your back-up plan?

PERCY: Back-up plan for what, Phil?

PHIL: For the phones.

PERCY: Oh. Well they’re covered under the manufacturer warranty correct?

PHIL: Yes. There is a one-year limited manufacturer’s warranty covering defects.

PERCY: I’m all set then, PHILIP.

PHIL: Percy, what if the phone breaks, is damaged or fails to work 366 days from now? What if it breaks or is damaged within 365 days? I know the manufacturer is not going to cover you in these cases. You do plan on using these phones a year from tomorrow right?

PERCY: Well I guess I’ll order some new phones.

PHIL: That will work. At $100 each you could spend $200 for the phones on this order and $400 total for two phones to use now and two for back-up to leave in the supplies closet.

PERCY: We cannot be without phones, but $400? I guess I’ll talk to our manager and get approval for a couple more. Thanks Phil.

PHIL: Hold everything Percy! What if I told you for $120 per phone I’ll cover any defect, damage, breakage or failure for three years or 1095 days of coverage? Your cost for a back-up plan drops 40 percent. You’re not spending $400, you’re spending $240. Not to mention it supersedes the manufacturer’s warranty and there are no questions asked, no standing in a call queue waiting for an answer. No time explaining what went wrong. Just call me and make me aware, ship the phone back to me in one or a thousand pieces, and….

PERCY: and….

PHIL: and…POOF! New phone, Percy!

PERCY: Phil, tell me more about the VoIP Supply Warranty.

PHIL: Check this link out Percy, and we’ll go over it together.

I send Percy the link: go3 warranty

Percy signs up for the warranty that day and looks like a hero to his manager.

Call a specialist at VoIP Supply today and find 1001 more reasons to consider the go³ Warranty as a secure and viable back-up plan that will cover all your telephony hardware! Follow us!