August VoIP Hardware Roundup: Poly NEW Edge E Series, Fanvil CS30 Speakerphone, and More!

August 16, 2022 by Ying-Hui Chen

What’s new this August? New WiFi phones, new speakerphone, new desk phones and so much more! Here are a few new VoIP products you get you started:

Poly NEW Edge E Series IP Phones

Poly Edge E500 Series Hero_high res_rgb

Poly announced the new series of IP desk phones that brings new and easy communications experiences to your customers! The Poly Edge E Series offers customers a wide range of features including:

  • It easily pairs with mobile phones or headsets via Bluetooth®
  • It features Poly NoiseBlockAI and Poly Acoustic Fence technologies
  • Installation and support are a snap with zero-touch provisioning and robust troubleshooting from Poly Lens
  • Your phones stay cleaner for longer with integrated Microban® antimicrobial protection
  • So much more!

Fanvil NEW Products

Copy of Were an Authorized Distributor of Fanvil (1)

Have you checked out Fanvil’s newest VoIP products? From speakerphone to WiFi phone and doorphones, Fanvil has so much to offer! These products are coming soon. Let’s check them out:

  1. Fanvil CS30 Speakerphone: a portable and flexible device that allows you and your team to meet anytime anywhere! Easily connect the CS30 to your PC and smartphone via NFC/Bluetooth wireless pairing and USB wired connection.
  2. Fanvil W611W WiFi Phone: a portable, elegant WiFi phone designed for mobile communication applications. Certified to IP67 standard, W611W is highly waterproof, dustproof, and drop-safe from 1.2-meter height.
  3. Fanvil i55A Indoor Station: a 7-inch color touch screen with an intuitive UI. Based on Android 9.0 operating system, it can meet industry application customization needs and secondary development.
  4. Fanvil i57A Indoor Station: a 10.1 inch indoor station with built-in Bluetooth 5.0 and 2.4G/5GWi-Fi, integrated with Micro USB and TF interface. It is mainly used in residential areas, villas, office buildings and other places for receiving calls and communicating through the door phone and opening the door remotely.

That’s not all! Visit our website to see more new VoIP products.

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Available NOW! Spectralink Direct DECT Integration To Microsoft Teams Phone

by Ying-Hui Chen

Spectralink is excited to announce that their direct integration between Spectralink DECT handsets and Microsoft Teams Phone is now available to order and ship!

Benefits of Spectralink DECT integration with Microsoft Teams Phone

The integration makes it easy for customers to transit easily from legacy PBX/ DECT phone systems and on-premise phone systems to a centralized cloud-based UCaaS solution. 

Now users can consolidate, simplify, and reduce costs for your DECT solution by eliminating your on-prem PBXs and 3rd party gateways. 

More benefits:

  • Provide mobile workers with Microsoft Teams Phone services on DECT handsets retaining integration to messaging, alerts, and alarms platforms for worker safety and security
  • Reduce costs by eliminating legacy PBX DECT system 
  • Provide market-leading delivery of consistent and continuous enterprise-quality voice, securely covering the entire enterprise premises

Ready to try it? Click here to see a demo video on how to set up easily and quickly.

 

More from: VoIP Hardware Ying-Hui Chen Microsoft Teams Spectralink VoIP Hardware

All Algo IP Endpoints are now fully TAA Compliant!

by Ying-Hui Chen

Exciting news! Algo, a leading manufacturer of network-based IP audio and video communication products, announced that all their IP endpoints are now fully TAA Compliant! 

What is TAA?

TAA stands for Trade Agreements Act. This act is intended to foster fair and open international trade. 

TAA requires that products must be produced or undergo substantial transformation within the United States or a designated country that is recognized as supporting fair and open international trade. 

So this means that all Algo Products meet the requirements of the TAA and are approved to be acquired by the United States Government for use, excluding Algo model numbers 1186 and 8188TBR. 

Algo continuously improves their products and provides the best IP endpoints to our customers. Visit our website to learn more about Algo products!

More from: Small Business VoIP Ying-Hui Chen

How to Set Up Callback Feature on Fanvil’s XU Series IP Phones

August 11, 2022 by Ying-Hui Chen

Did you know that you can easily call back a phone number you recently called on Fanvil’s XU Series IP Phone? This feature is very convenient for busy professionals like you! Let’s find out how this works:

First of all, you need to have a call history to get this feature to work. If you don’t have any history, the phone will only say “can’t process”. Generally, you have two options to set the call back feature:

  1. Set the callback key through the phone interface: 
    1. Press Menu> Basic Settings>Keyboard Settings> Function Key or Keyboard settings> soft function key 
    2. From there, choose to set up the function keys
    3. Now select the call back function in the “Key” field and press OK.
  2. Set the callback key through the web interface:
    1. Log in the phone page, enter Function Key> Side Key or Function Key> Function Key page
    2. Select the function key, set the type as the function Key and set the subtype as the callback function.

That’s it! Visit our webpage to learn more details about the XU Series functions setup!

How do you like the callback feature on your Fanvil XU Series phones? We want to know!

More from: Basic VoIP How-To's Ying-Hui Chen Fanvil

How to Troubleshoot Unsuccessful Jabra Talk Pairing

August 5, 2022 by Ying-Hui Chen

Did you fail pairing your Jabra Talk headset with your mobile device? Remember, Jabra Talk Bluetooth headset allows users to pair 2 devices at the same time so it won’t work trying to pair with more than 2 devices.

 

Here are a few things you can try before contacting support: 

  1. Restart your mobile device 
  2. Restart your Jabra device 
  3. Check your Jabra device and make sure it is in pairing mode
  4. On your mobile device, turn Bluetooth off and on.
  5. Try to pair your Jabra device using a different mobile device. This is to confirm that a different mobile device will find and pair with your Jabra device.
  6. Check the firmware version on your Jabra device. Is it updated with the latest firmware?
  7. Reset your Jabra device.

If you have tried all the steps mentioned above and still can’t pair your Jabra Talk with your mobile device, contact support to get more information.

More from: Small Business VoIP Ying-Hui Chen

3+ Key VoIP Updates to Help You Stay on Top of VoIP

August 1, 2022 by Ying-Hui Chen

It’s time to catch up! If you missed our monthly VoIP reseller webinar in July, here’s a quick recap:

Click here to download our presentation slides

  1. New VoIP Products:
  • Fanvil CS30 Speakerphone: Fanvil’s CS30 Speakerphone is ideal for conferences in small offices, huddle rooms, home offices, or similar settings. It is also great for remote meetings, training, and interviews.
  • W611W Linkvil by Fanvil WiFi Phone: The Linkvil by Fanvil Portable WiFi Phone W611W is a portable, elegant WiFi phone designed for mobile communication applications. 
  • i55A & i57A SIP Indoor Units: Featuring powerful functionalities like remote door opening and real-time monitoring for security devices, i55A or i57A can serve as a management assistant for communities, villas and office buildings.
  1. New Fanvil Education Promotion

From now to September 30th, 2022, enjoy up to 5% off on Fanvil products. Qualifying products include XU Series, X7C, X7, PA2S, PA3, and more!

  1. Sangoma FAXStation is Now HIPAA Compliant!

Great News! Sangoma is excited to announce that their faxing service, FAXStation, is now HIPAA-compliant! 

HIPAA stands for Health Insurance Portability and Accountability Act. Being compliant with HIPAA ensures that businesses follow a process to protect and secure protected health information. In other words, you can trust that Sangoma FAXStation keeps people’s healthcare data private.

Join our next VoIP Reseller Webinar to stay on top of VoIP!

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Sangoma FAXStation is Now HIPAA-compliant

July 28, 2022 by Ying-Hui Chen

Great News! Sangoma is excited to announce that their faxing service, FAXStation, is now HIPAA-compliant!

HIPAA stands for Health Insurance Portability and Accountability Act. Being compliant with HIPAA ensures that businesses follow a process to protect and secure protected health information. In other words, you can trust that Sangoma FAXStation keeps people’s healthcare data private.

What is Sangoma FAXStation?

FAXStation is a unique solution that uses a proprietary FOIP mechanism to ensure reliable fax transmissions. While competitors are stuck attempting to shoehorn T.38 into a reliable fax package, FAXStation bypasses that unreliable protocol and provides a complete and timely send. 

With FAXStation, you get the best of both worlds – we’re looking at you, Hannah Montana! You can still use a legacy fax machine coupled with our CPE device, or use our e-fax service through the FAXStation portal. Sangoma keeps FAXStation cost-effective for you and your customers by charging per page instead of per user. FAXStation has evergreen commissions and is the perfect addition to your portfolio.

Visit our website to learn more about Sangoma FAXStation!

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[Q&A] Jabra Headsets: MS variants VS. UC variants

July 19, 2022 by Ying-Hui Chen

If you are shopping for a headset, you will notice right away that there are two main versions: The Microsoft (MS) variants, the UC variants. So what are the differences? Let’s find out!

Microsoft Variants (MS) VS.Unified Communication (UC) Variants

The MS version Jabra headsets are certified for use with Microsoft Teams, giving Teams users a smoother calling experience. They also support a plug-and-play experience with more advanced features such as:

  • Microsoft Teams LED notifications that are visible on the controller.
  • Answer/end button on the controller to support interaction between the device and Microsoft Teams on a computer.
  • Call prioritization when you have multiple MS devices in present. 

Popular MS version of Jabra headsets include:

On the other hand, the UC Variant Jabra headsets are certified with major UC platforms including Cisco, Mitel, and Avaya.

Popular UC version of Jabra headsets include:

Q: Can I use the Microsoft Teams Certified headset with a different softphone?

A: Yes, you can. If you use a different softphone client, the MS variant will function the same as a UC variant in terms of the audio and standard features such as answer/end calls, adjust volume, and mute microphone. 

Q: Can I use the UC variant Jabra headset with Microsoft Teams?

A: Yes, you can. You will be able to set up audio and call control features manually by selecting the UC variant as the default device in your Microsoft Teams settings. However, the plug-and-play experience will not be available if you use a UC variant with Microsoft Teams. So we suggest that you use the MS version for use with Microsoft Teams.

Are you ready to shop for Jabra Headsets? Visit our website to learn more!

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How to Factory Reset the Fanvil i6 Series Door Phones

July 14, 2022 by Ying-Hui Chen

Need a fresh start on your i-Series door phone? It’s easy! 

Before you start, you have to understand that restoring the factory settings will delete all configurations, database and configuration files on the device. After the reset, your device will be restored to factory default state. There’s no going back!

Alright, let’s get started:

  • Go to [System] >> [Configuration] >> [Reset Phone] 
  • On the Reset Phone page, simply click the [Reset] button
  • Now your device will return to the factory default state

Download the manual here.

That’s it! Easy enough? Visit our product page to learn more about the i-Series doorphones!

More from: Basic VoIP How-To's Ying-Hui Chen

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