IPCS Word(s) of the Day: Video Server (Encoder)

July 18, 2008 by Garrett Smith

Video Server (Encoder) = This enables an analog camera to be converted into an IP camera, able to stream digital video over an office network, phone, or ISDN connection.  Therefore, an analog-based surveillance system can be upgraded and networked to function as an IP surveillance system. Video servers are particularly useful when a user has existing analog (CCTV) cameras with BNC (coaxial) cabling, that they are perfectly happy with…they just want to lose their DVR and upgrade to an NVR to gain some features, perhaps the ability to remotely monitor the system. In this scenario, you can get rid of the DVR, and plug the analog cameras into a 1,2,4,8 or 16 port server, which is then configured for your NVR system. ACTi and Axis are two examples of video servers that we offer.

Women in VoIP: From the Inbox

I’ve been getting a lot of good feedback from the Women in VoIP series, and came across a great email from Becca Harpham, an associate with Texas Instruments.  She had a great recommendation for Debbie Greenstreet, director for voice service provider marketing at Texas Instruments. 

I’ll let Becca take the floor:

Dear Nicole,

I’m an avid reader of VoIP Insider and recently came across your series entitled “Women in VoIP” that highlights prominent women in the VoIP industry. Your posts thus far have been a great resource to me and your latest entry on Liz Rabban inspired me to send you a description of my colleague Debbie Greenstreet, director for voice service provider marketing at Texas Instruments.

Debbie is an extraordinary engineering and marketing professional and after several conversations with her, I had the opportunity to listen and learn about her passion and vision for the promise of voice technology, a trait that I think distinguishes her from other individuals who work in the VoIP industry. Debbie believes voice technology has limitless potential and she was driven to pursue VoIP engineering because of her dedication to liberating and connecting people around the world.

Working for Texas Instruments enables Debbie to see the direct impact voice technology in a variety of regions, industries and economic classes. She believes her mission as a woman in VoIP is to speak up and lead. She holds her father as the most inspiring person in her life who always stressed, since she was very young, that she could do anything she wanted, and gender was never once mentioned as a potential road block. In the most recent conversation I had with her, I remember Debbie saying, “I never once acknowledged any gender boundaries that could inhibit my dreams to become an engineer.”

Debbie pushes herself to always try to understand the “big picture” for each VoIP project she undertakes. Debbie’s 10-year career in VoIP also impacts her personal pursuits including her international travels and philanthropy. For example, Debbie’s deep passion for animals has driven her to dedicate herself to the animal rescue group she founded called HART (Homeless Animal Rescue Team). She says that “the evolution of technology has directly impacted the efficiency and overall effectiveness of HART.” Debbie is now constantly in contact with her organization’s members and able to more successfully help the public who save animals in her town through the mobility and exceptional quality of VoIP applications.

 Thank you for your posts. Your appreciation for the dedicated women in the VoIP industry is admirable. I think you will find that Debbie is an inspiration to female VoIP professionals as well.

Thanks for the note Becca! It is always great to hear that VoIP technology can reach everywhere to everyone!  If anyone else has any suggestions or stories about women in VoIP, or just great VoIP-sters in general, please email me at nschuman@voipsupply.com.

Voice: The Killer Mobile App (Plus Others I Like)

July 17, 2008 by Garrett Smith

If you know me and read enough of my posts, you already know that I am a Mobile VoIP fan boy, so it should come as no surprise that an ElectronicsWeekly.com post about Wireless 2.0 made me smile.

Why?

Well, because that article touched on the fact the voice IS the killer mobile application, in fact, it spent most of the article talking about other “potential” killer applications (most which are already available today) such as email, GPS, find me-follow type functionality and mobile blogging. Although the article was a bit shallow in it’s pursuit of finding a true killer mobile application outside of voice, it could be that voice is the killer application mobile application.

With dollars pouring into Mobile VoIP service providers and many of these providers claiming millions of subscribers, it is evident that for right now voice, as an application, on a mobile phone is the killer application.

Now, I do not want to be too near sighted or biased, so here are a couple of other killer mobile applications that I think will eventually drive mobile subscriber growth:

  1. Streaming Music – I am addicted to Pandora’s iPhone application. Forget XM and Sirius. Stream music via Pandora directly to your iPhone…for free.
  2. Video Calling – Desktop video calling is starting to hit the masses lead by the likes of Skype and SightSpeed. Video calling is already popular in some Asian countries and it is only a matter of time before it comes to the states.
  3. Live Streaming Video – Folks like Kyte and Qik are allowing you to create your own TV stations with “instant publishing” of live video streams. Can’t go to a concert with your friends? Have the stream the entire show from their handset to you.

As you can see, there are a few themes to the new killer applications for mobile applications; they leverage the data and WiFi capabilities of the handset, they are IP based and they help users communication and share, bringing you closer to the world around you.

CNet Blogger Matt Asay on VoIP: "..it’s all rubbish."

Matt Asay, member of the CNet Blog Network and OSS technology pundit, weighs in on VoIP.

Voice-over-IP (VOIP) has long promised to significantly disrupt the telecommunications market. And so it has. Never before have so many people paid so little for technology that doesn’t work.

Yes, I know. You probably have a VOIP provider that works. All the time. Guess what? I don’t believe you. I’ve used Skype, Comcast Digital Voice, Vonage, a commercial service my company uses, and it’s all rubbish.

The problems vary, but one thing is clear: Plain old telephone service (POTS) may be pricey, but at least it works. All the time. It’s amazing how much pain we’ll endure to save a few pennies. I’m switching back to POTS.

Back in 2006, Asay praised Matrix Partners’ $13.8 Million dollar investment in Digium, a prominent player in the VoIP space.

As recently as July 4th, 2007 Asay trumpeted the business benefits of VoIP and declared Skype: The Ultimate Collaboration Tool

From Asay’s July 4th, 2008 CNet post regarding his firm’s positive experiences with Skype:

Being a company with employees spread across the United States and Europe, Alfresco has long used Skype to cut phone costs and as our common instant messaging platform. But with a recent update from Skype, “public chats” have been enabled, giving us one more tool.

Fact: Not much decentralized group collaboration, cost savings or “public chats” happening on POTS Matt…

More from Asay’s July 4th, 2008 CNet post regarding Skype usage:

We now have group chats for the management team, for the solutions engineering team, for support, and so on. Often these chats will rest silent, but when a good conversation gets moving, it’s invaluable to team cohesion and productivity.

Equally confusing, the mercurial Asay stated in September of 2007:

Today I’m eating crow, and it tastes great. Why? Because Vonage has been complete rubbish for me, whereas Skype is increasingly approaching perfection. I dropped my traditional phone service for Vonage. I’m now about to drop my traditionally awful Vonage for Skype.

Odd how one can go from Skype fanboy to declaring the technology “rubbish” in the space of 13 days.

Ask Mr. Andrews: What Are My Options for Paging with trixbox?

Dear Mr. Andrews:

I run a manufacturing facility and we recently implemented trixbox to replace our legacy phone system. We have a four-zone analog paging system that was integrated with our previous phone system. What are my options for paging with trixbox?

Ask Mr. Andrews

“Desktop” paging, whereby you dial a number and all the phones in the dialed call group pick up automatically, go into hands free, and play through their speaker what the caller is saying, is supported on trixbox using a number of IP phones. Snom phones, Grandstream GXP Series Phones, Aastra 480i and 9133i, and Polycom phones all support desktop paging.

A note about setting up desktop paging with Polycom phones:

You MUST provision the phone from a FTP server to
load the Polycom config files, then edit sip.cfg, search for
“alertInfo” and set “voIpProt.SIP.alertInfo.1.value” to equal “Ring
Answer.” Now reboot your phone to load the new config option.

For overhead paging, you can make an Asterisk Extension go to the sound card, and wire its output to a traditional external paging system. You can also get boxes to interface a phone FXO or FXS port directly to a sound system. Examples:

  • Valcom V-2001A
    • connects to an FXO port, so more suitable for interface with PBX or other phone system
  • Viking CPA-7B Paging/Loud Ringing Amplifier
    • Has both FXS and FXO ports.
    • Can connect to a normal ATA FXS port in place of a phone
    • Example: Ethernet – SIP ATA – Viking CPA-7B – paging speakers
    • Other models available with multi-zone paging, etc.
  • Radio Design Labs ST-TC1 Telephone System Coupler
    • Also sold as: Smarthome Product
    • connects to an FXO port, so more suitable for interface with PBX or other phone system

A third option for paging is to use an overhead, SIP-enabled speaker manufacturer by Cyberdata. Cyberdata offers a recess mounted, SIP enabled speaker that is PoE powered, and can be setup like a normal extension off your Trixbox system. In this scenario, you could place four speakers in your current paging zones, and assign each zone an extension. You could also group these extensions into a “page all” call group. Cyberdata also makes an amplified version of their speaker system for noisier industrial environments.

Product Spotlight: Linksys SPA3102

July 16, 2008 by Garrett Smith

Many of you may know that Linksys manufacturers a solid, well used and liked Analog Telephone Adapter (ATA) product line. The product line consists of the SPA2102, PAP2T, and SPA3102. For this blog we will focus on the SPA3102 and its “added” capabilities.

On the analog side of things, the SPA3102 can act as a fully functional one- port FXO gateway since it contains an FXO line port. The FXO port can also act as a PSTN failover capability in case the Ethernet network ever fails or drops. It also contains an FXS phone port to connect an analog telephone into. Service providers often times will utilize this device providing their VOIP service to the phone port, and still allow users to use their traditional PSTN or POTS service through the failover capabilities. This is an all around great solution for the home user who would like to leverage VOIP calling through a provider, but still needs the reliability and functionality to their existing, much more expensive, but most reliable PSTN landline network.

On the digital side of things, you will notice that the SPA3102 has two Ethernet ports, a WAN or LAN or Ethernet/Internet ports. This device has built in router capabilities, which can interface both with your public internet service provider as well as your LAN. The device also has the capabilities to act as a DHCP server and “hand out” LAN addresses to your internal LAN equipment. The only downside is you will most likely need a LAN switch to extend, and service network equipment since the SPA3102 only has one LAN port.

Linksys ATA                                               

So what are the added benefits of this $64.99 device you may ask? Home users have been known to take advantage of the FXO port in a most cost-saving effective manner. Let’s describe a quick scenario first and where the gateway aspect of the SPA3102 comes into play. A home user has two locations a great distance apart, let’s say NYC and Alaska (since I’ve always desired to travel there). I am constantly making calls from my Alaskan location to the location in NYC, and to all my buds in the NYC area (local Telco calls) Traditionally, I would pick up my PSTN phone in Alaska and call my friends or location in NYC and incur heavy long distance charges from my telephone provider. In come VOIP and the SPA3102. I simply purchased (2) SPA3102’s and placed them at each location. I then plugged an analog telephone in each of the unit’s phone ports and assigned a VOIP extension, (100 for Alaska and 200 for NYC). Now I can simply pick a phone at any location and call the other for FREE all through VOIP, using NO VOIP provider whatsoever. Next I plugged my telephone line into each of the unit’s FXO ports at both locations. Keep in mind I am still paying for my traditional telephone service at each location. Now, when I pick up my phone in Alaska, I can call into the SPA3102, gain access to my local telephone service in NYC and call as many contacts as I wish in NYC for FREE.

The reason is that when my call comes into the NYC SPA3102, it traverses the VOIP network from Alaska to NYC, (where my Telco whacks me with long distance fees), and when I gain access to the local Telco in NYC, my call from Alaska “looks” local to the NYC Telco provider and I incur no long distance fees whatsoever. This whole process of “extending local dial-tone” has been a blessing in disguise to home users who frequently pay high long distance fees from their telephone. If it makes you feel better, you’re tricking your phone company, and even better, this scenario will work at virtually any location where you have broadband internet access, so you can pick up and move virtually anywhere in the world.

Nimbuzz Leveraging Asterisk, OpenSER and other OSS Technologies

According to an iLocus interview of Nimbuzz CEO EJ Lugt, the Nimbuzz platform makes use of Asterisk, OpenSER and other open source software.

What about the underlying VoIP platform you use? Do you also use open source components? Yes, we use a lot of open source components such as Asterisk and OpenSER. We also use open source components for IM like Jabber and Open Fire. And of course we have built a lot of proprietary technology around it.

If you are not familiar with Nimbuzz, Kyle Brocious wrote a review of their service here in May.

TruPhone for iPhone – Review Redux

July 15, 2008 by Garrett Smith

Set about writing up a TruPhone review earlier this morning, and ran into a snag.

Impressively, TruPhone helf desk manager Katie Brimble responded to my initial post this morning with an apology and a few troubleshooting suggestions.

We are sorry that we have been unable to get round to your email as of yet, we are very busy at the moment. Do you have your reference number to hand which you would have received in our automated response?

We recommend the following to resolve this issue;
1. Reboot your iPhone and try this again. If you still experience this issue please check the following…
2. Do you have mobile/cell reception/signal when you initiate the validation call?
3. Do you have sufficient mobile/cell credit to receive a call – if you pay to receive calls (US Customers)
4. Are you able to receive international calls to your mobile/cell number?

5. Once you enter a Security Pin in the sign up screen and the validation call-back starts to initiate, try pressing the square key (Main menu button) on the iPhone.

Regards
The Truphone Support team

#5 did the trick for me. If you are installing TruPhone you may need to do the same thing at the moment in order to get your phone to accept the inbound verification call from TruPhone.

Once installed, the TruPhone client basically mimics the native iPhone dialing application in terms of look and feel. There are (5) distinct tabs:

1 – Favourites – where you can store numbers/contacts you call most frequently.
2 – Recents – shows your TruPhone call history
3 – Contacts – TruPhone automatically grabs your existing iPhone contacts database
4 – Keypad – in order to dial telephone numbers
5 – Topup – redirects to the TruPhone website where you can administer your account and add prepaid
calling credit.

TruPhone hooks you up with $4.00 in call credit for free with your account setup, which was sufficient for me to make a few test calls. Even with the spotty WiFi coverage in my office the call quality on my test calls was indistinguishable from normal mobile calls.

TruPhone also has grouped many of their international call terminations into a single rate scheduled, called Tru Zone.

I am sure TruPhone is inundated with new customer signups since the release of Apple’s AppStore. I was thoroughly impressed with their personal response to my support issue. I highly recommend TruPhone to anyone who owns an iPhone and is looking to save money on international calls….money better spent on gasoline. TruPhone scores a Tom Cruise thumbs up…not an easy feat!

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