See, I Told You, It’s the WAN

December 15, 2008 by Garrett Smith

I know that I have spoken numerous times here about the pivotal role Wide Area Network (WAN) connectivity quality plays in the overall success of a VoIP deployment. Regardless of the size and scope of a VoIP deployment, if there isn’t adequate bandwidth, your experience is going to be less then favorable.

This morning while sifting through some industry news, Andy Abramson pointed me to a study out of the UK that points to poor call quality as a reason that more than half the respondents (54%) have yet to even touch VoIP. While this is a small data set, it is further proof that one of the major keys to a successful VoIP deployment is the quality and availability of bandwidth.

Besides doing a thorough VoIP network assessment, which would include analyzing both your WAN connection and your internal LAN, many companies (including VoIP service providers) are looking to network monitoring devices, such as Edgewater Network’s Edgemarc devices and U4EA Multi-service gateways, in order to ensure proper bandwidth availability. There is even a company, who’s product we are currently evaluating, that provides a small office/home office networking monitoring solution that retails below $100.

So, while bandwidth remains the leading cause of poor VoIP experiences, rest assured that the industry as a whole is continuing it’s efforts to educate the public on the importance of bandwidth quality/availability when deploying VoIP and that vendors are working tirelessly to provide solutions focused on erradicating the issues involved with deploying VoIP.

Until that happens, do yourself a favor – check your network (both) before you go deploying VoIP.

Win a Free WiFi Phone from VoIPSupply

December 8, 2008 by Garrett Smith

CONGRATULATIONS TO COMMENTER “NICK” ON BEING DRAWN AS THE WINNER OF OUR QUICKPHONES QA-342 GIVEAWAY. THANKS EVERYONE FOR YOUR COMMENTS. PLEASE LOOK FOR MORE CONTESTS, PROMOTIONS AND GIVEAWAYS ON THE VOIP INSIDER IN THE NEAR FUTURE!

SIP based wireless handsets that connect to the network via 802.11g WiFi have been a popular product segment for VoIPSupply over the past several years. Vendors including UTStarCom, Hitachi and Linksys have introduced WiFi VoIP products into the marketplace that have been met with a mixed reception.

Business and residental VoIP users have expressed a desire for SIP endpoints that offer basic mobility, yet many of the vendor offerings released to meet this demand have suffered from performance and usability issues.

VoIPSupply is very excited to announce that we will begin shipping a new WiFi VoIP handset from QuickPhones that has tested well in our labs and customer trials, and that we feel addresses some of the performance issues that have marred WiFi SIP phones in the past.

First and foremost the QuickPhones QA-342 offers superior battery life due to a unique power-saving feature. The QA-342 has a bright, backlit LCD display and rubbery, tactile keypad that makes dialing and navigating the interface a snap. We have tested this product with Asterisk, Trixbox, Switchvox and other SIP based IP PBXs and it plays well with any platform we have thrown at it thusfar.

Have you experimented with wireless VoIP in your home or business? Do you have an existing VoIP solution that could be enhanced by wireless SIP handsets?

Let us know how you have used, or would use, this technology to improve your personal or business IP communications. Comments are welcomed, and on Friday, December 12th we will be picking a contributor at random who will receive a Free QuickPhones QA-342 Wireless IP Phone.

Sangoma B600 Line Launched

by Garrett Smith

Last week leading telephony card manufacturer Sangoma launched their newest series of cards, the B600 series.

The Sangoma B600 series was designed from the ground-up for the VoIP Phone system builder and integrator who is looking for a high-quality non-modular PSTN connectivity card. The Sangoma B600 voice cards deliver customers a substantial cost savings, coupled with the “because it must work” quality and the Wanpipe high-end system diagnostics, drivers, and utilities for which Sangoma is known worldwide.

The Sangoma B600 series comes in a single 4 FXO/ 1 FXS configuration (one of the most common configuration for smaller VoIP phones systems), but there are four different versions. They include:

Sangoma B600 – Base model
Sangoma B600E – With PCI Express architecture
Sangoma B600D – With Echo Cancellation
Sangoma B600DE – With PCI Express architecture and Echo Cancellation

For those who don’t need the modularity that comes with Sangoma’s A200 and A400 series card’s the Sangoma B600 series offers a considerable cost savings, without sacrificing the quality you have come to expect from Sangoma.

Memo to Asterisk PCI Card Manufacturers: Please Build This!

December 4, 2008 by Garrett Smith

Here at VoIPSupply, one of the least fun parts of our job is managing the literally thousands of individual product SKU’s, collectively, from PCI card hardware manufacturers including Digium, Sangoma and Rhino Equipment.

Take, for example, the Digium TDM2400P Series….a full length PCI card that can be populated with FXS or FXO resource modules, up to a total of (24) ports. Also comes with optional echo cancellation. This single product series contains 60+ SKU/Manufacturer Part # variations, depending upon the specific combination of FXS and FXO ports, and whether or not the Echo cancellation module is included.

With all of these SKU’s, it gets confusing for everyone, especially the customer.

I don’t intend to single out Digium with this little rant. Sangoma and Rhino, who both compete with Digium in the Digital/Analog TDM hardware marketplace, all suffer from “Superfluous SKU Syndrome”.

I won’t pretend to know more than I do about the actual engineering science, manufacturing and embedded systems know-how involved in producing these products, but it seems to me there is a simpler approach.

Why not manufacture a single, full length analog card…which provides a full 24 ports of FXS/FXO connectivity in a single card, and includes Echo cancellation as a standard feature.

Next, add the full complement of pre-populated FXS and FXO hardware resources, such that the card can be jumpered or software configured for FXS/FXO functionality on an individual, “Port by Port” basis.

Voila….we have a single card (albeit an expensive one, considering the hardware resources it contains), that can provide any combination of FXS and FXO resources up to 24 total ports. If you want 24 FXS ports, you can quick jumper or software configure the card for that configuration. Need 7 FXO ports and 17 FXS ports, reconfigure the card on the fly.

If you want any configuration of FXS and FXO, you can set the card up in minutes for your specific application. No need to break out your Dick Tracy decoder ring and decipher the specific model number of the card you currently need, double check it, order it, and hope your reseller ships you the correct model.

You tell me….I think people would be willing to pay a premium for a flexible product like this. You create a tremendous value proposition and you drastically extend the products’ useful lifespan by allowing it to be re-configured for different deployment scenarios. You get to call yourself a “Green” company by cutting down on production materials and facilitate a slimmer, trimmer carbon footprint. BEST OF ALL….You save a product manager from going completely gray headed at 35 years of age.

It’s Black Friday at VoIP Supply too!

November 28, 2008 by Garrett Smith

Hey, we can’t let the brick and mortar folks have all of the fun today, right?

In joining with the fun and frenzy that is Black Friday, VoIP Supply has decided to run a couple of great promotions this weekend to compliment all of the holiday savings you took advantage of today. From lower prices, buy one get one deals and free shipping, we have something for almost everyone…and if not, we will have more deals coming this Monday (Cyber Monday).

Your Future IP Phone

November 27, 2008 by Garrett Smith

I know. I know. It’s Thanksgiving. I shouldn’t be scouring the Internet. I should be enjoying the day.

But I found something just now that I had to tell you about. It is perhaps the coolest thing I have seen in IP communications hardware in the last year or maybe even two.

It’s called OpenFrame and it is made by a company called OpenPeak. The device is so slick looking, it reminds me of the Apple IP Phone I envisioned in 2006. There is definitely a game changer here.

According to their site, in OpenFrame OpenPeak has created a new product category: the third screen for the home. In the same way that smart phones redefined what people expect from mobile phones, the OpenFrame will redefine what people expect from a home phone.

That a pretty bold statement, but if you take a look at the device you can instantly see that this could be your future IP phone. The convergence of Internet, VoIP, contact management and even media married with an interactive touch screen, not to mention mobility provided by the wireless handsets is what everyone has been talking about.

OpenFrame has it. And a slick user interface to boot.

Now, before you get your credit card out, the OpenFrame is not out and from the looks of it, the are looking to work with OEM partners (brands) in order to bring the product to market. That means while the OpenFrame could be your future IP phone, it’s not going to happen anytime soon.

Nothing wrong with dreaming though…

Back From the Dead: Linksys WIP300

November 21, 2008 by Garrett Smith

During it’s heyday, the Linksys WIP300 was one of, if not the, most popular wireless IP phones on the market. Sadly, Linksys discontinued the WIP300 and replaced it with a few newer models, like the Linksys WIP330 and the Linksys WIP310.

Well, apparently the Linksys WIP300 isn’t completely dead. While the unit has been discontinued by Linksys, while doing some re-organization of the warehouse, someone came across a case of these bad boys, that had somehow slipped through the cracks. In total, we have about 16 of these classics in-stock, ready for a new home.

At it’s pinnacle, the Linksys WIP300 was selling for around $159.99 each. Today, until they are all sold, we will be offering the last 16 brand new Linksys WIP300’s we have at a special price of $109.99.

So, if you are looking for an interesting decoration for your Thanksgiving dinner table, a stocking stuffer for your favorite technophile or simply need a solid SIP based 802.11 b/g wireless IP phone to use with your favorite VoIP service, don’t wait to pick-up one of these Linksys WIP300’s today!

First Look: PhoneBochs Mini IP PBX Appliance

November 19, 2008 by Garrett Smith

Duluth, MN based PhoneBochs has released a new, small footprint IP PBX appliance called the PhoneBochs Mini.

The PhoneBochs Mini is built off the new, energy efficient Intel Atom Dual Core CPU, and is available in three model versions:

PhoneBochs Mini Basic – Intel Atom 1.6GHz Dual Core CPU, 1GB RAM, 80GB SATA Hard Drive, Pre-Loaded with Trixbox CE V2.6, Single PCI Slot.

PhoneBochs Mini Standard – Intel Atom 1.6GHz Dual Core CPU, 2GB RAM, 160GB SATA Hard Drive, Pre-Loaded with Trixbox CE V2.6, Single PCI Slot.

PhoneBochs Mini Premium – Intel Atom 1.6GHz Dual Core CPU, 2GB RAM, 1TB SATA Hard Drive, Pre-Loaded with Trixbox CE V2.6, Single PCI Slot.

The PhoneBochs mini is aimed at the small office, but can scale to handle up to two T1/PRI. With a single PCI slot, the PhoneBochs mini is also available pre-configured with a Sangoma Card in 4FXO, 8FXO, Single or Dual T1, all with 128Ms Hardware Echo Cancellation standard. You may also choose to integrate the TDM card of your choice.

The PhoneBochs Mini is shipping NOW at VoIPSupply.com

Ask Mr. Andrews: Hard Phone or Softphone?

November 18, 2008 by Garrett Smith

Q: I run a small office with 25 employees, 10 of whom work in our call center making outbound sales calls. We are about to deploy an Asterisk based IP PBX, and I am in the process of researching IP phones to complete our solution. I am looking at both SIP based hard phones as well as softphones. What is your opinion of softphones versus traditional desktop IP phones? Gary P.

A: Gary, personally, I’m an IP phone guy…but there are benefits to both approaches. Softphones are typically employed to keep purchase and maintenance costs down. Call center’s in particular often employ softphone clients for their agents, in conjunction with USB or PC based headsets. Some softphones also offer video conferencing capabilities.

There are several factors to consider here. The first factor I consider is how each employee works. If you think about each of your 25 employees and what they do during the course of a typical work day, you can begin to determine if they are a good candidate for a softphone versus a traditional IP phone. (more…)

All I want for Christmas is a 7961G EnviroXtreme Rugged IP Phone from Coleman Technologies

November 17, 2008 by Garrett Smith

Just decided what I want for Christmas this year.

The 7961G/62G EnviroXtreme is a hardened, ruggedized IP phone designed created by CTI that provides all the functionality of Cisco’s 7960 IP handsets. The EnviroXtreme has been tested to a variety of MIL-STD 810F and MIL-STD 461E standards and can withstand harsh, extreme conditions including excessive temperatures, moisture, shock, vibration, and abuse.

See, I Told You, It’s the WAN

Win a Free WiFi Phone from VoIPSupply

Sangoma B600 Line Launched

Memo to Asterisk PCI Card Manufacturers: Please Build This!

It’s Black Friday at VoIP Supply too!

Your Future IP Phone

Back From the Dead: Linksys WIP300

First Look: PhoneBochs Mini IP PBX Appliance

Ask Mr. Andrews: Hard Phone or Softphone?

All I want for Christmas is a 7961G EnviroXtreme Rugged IP Phone from Coleman Technologies

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