How to Bypass the “Update Admin Password” Screen on the Poly (Polycom) VVX Phone Series

February 10, 2023 by Tony Monteleone

Recently our Customer Experience Manager and her team have been receiving calls and inquiries from our customers regarding an issue they were having with their Poly VVX phones. They were finding themselves unable to bypass the “Update Admin Password” screen that comes up in the main menu on the phone.

Worried about a possible problem with their phones, and looking to avoid the time-consuming process of having to do an RMA and wait for a replacement, our customers reached out to VoIP Supply to see if we can fix this problem.

VoIP Supply is composed of many departments that work closely with one another. Each is staffed with VoIP Experts, Customer Relations Specialists, and Industry Insiders who possess years of experience and knowledge of VoIP, VoIP-related hardware and software, and finding resolutions to problems that are in the best interest of our customers. 

Our Customer Experience Manager brought this issue to the attention of our VoIP Team, who  then set out to investigate the issue and see if there was something more going on beyond the customers just having a defective phone, and provide an alternate solution. 

In researching the issue that these users were having with the phones, and the phones themselves, our VoIP Team was able to determine the problem had to do with firmware on the Poly VVX phone series. The latest firmware update to Poly (Polycom) phones has an added security feature that will not allow the user to reset the admin password and then press “enter”.

As a security feature on the latest Poly (Polycom) firmware versions (5.9.7 and above), the default admin password of “456” must be changed before you have access to the phone menu or web interface.

Our VoIP Team has put together a series of steps that the user can follow in order to bypass the “Update Admin Password” screen and change the default admin password.

These Steps Include:

  1. Set Admin Password screen will appear
  2. Enter the current password “456” in the “Old Password” field 
  3. Use the directional pad to arrow down to the “New Password” field
  4. Choose a password you would like to use and enter this password
  5. Use the directional pad again to arrow down to the “Confirm New” field
  6. Once confirmed, press the “Enter’’ softkey on the bottom right

Now that your default admin password has been changed, you can access the phone features menu and web interface, and configure the device.

Do you have thoughts on this issue and this solution, or have similar experiences you’d like to share? Please leave a comment below. 

Did You Know – Jabra Evolve2 Buds can connect to both a Laptop and a Mobile Device

February 7, 2023 by Tony Monteleone

Jabra Evolve2 Buds are the latest professional-grade true wireless addition to the popular Jabra Evolve2 lineup, perfect for the hybrid worker who’s often on the go.

Did you know that you can connect Jabra Evolve2 Buds to both a Laptop and a Mobile Device?

To connect your Jabra Evolve2 Buds to your laptop, use the provided integrated USB adapter for the Evolve2 Buds. The USB adapter is a plug-and-play device that plugs into a USB port on a laptop. It’s pre-paired with the Evolve2 Buds out of the box. There’s no setup needed and it’s super easy to use. Additionally, this powerful USB adapter boosts users’ connection and makes it more stable, with fewer dropouts, and up to 20 meters / 65 feet wireless range.

Note: The USB adapter is included with the Jabra Evolve2 Buds. The adapter is located inside the carrying case.

To pair your Jabra Evolve2 Buds with your handheld mobile device, follow these steps:

  • Turn on the Bluetooth setting on your mobile device.
  • Turn on your earbuds by removing them from the charging case. Alternatively, simultaneously press and hold the Left and Right buttons. The LEDs on both earbuds will turn green.
  • To enter pairing mode, simultaneously press and hold (3 seconds) the Left and Right buttons on the earbuds, until the LEDs on the earbuds flash blue. The earbuds are now ready to pair with your mobile device.
  • To pair, go to the Bluetooth menu on your mobile device and select the Jabra Evolve2 Buds from the list. Enter “0000” (four zeros) if you are asked for a pin code.

Note: If you want to use just one earbud, you must still pair both earbuds with your mobile device. After the pairing, you can place one of the earbuds in the charging case. In daily use, when you turn on the earbuds, they will automatically reconnect with the last previously paired device, if it is turned on and within range.

If pairing is not successful, try the pairing steps again or try pairing with a different Bluetooth device. Try using the Bluetooth Pairing Guide which provides detailed steps for pairing with your mobile device.

If the pairing steps are not successful, try the following troubleshooting steps. Try re-pairing after you complete each troubleshooting step.

  • Restart your mobile device by turning it off and on.
  • Restart your Jabra device by turning it off and on.
  • Ensure your Jabra device is in pairing mode. See the following section, Related Frequently Asked Questions, for guidance on how to pair your Jabra device.
  • On your mobile device, turn Bluetooth off and on.
  • Try to pair your Jabra device using a different mobile device. This is to confirm that a different mobile device will find and pair with your Jabra device.
  • Ensure your Jabra device is updated with the latest firmware version.
  • Reset your Jabra device. See the following section, Related Frequently Asked Questions, for guidance on how to reset your Jabra device.
  • If you still cannot pair your Jabra device with your mobile device, contact support.

Additionally, Jabra Evolve2 Buds utilize Advanced Bluetooth Multipoint, which makes it easy to switch between your laptop and smartphone. Advanced Bluetooth Multipoint connection allows you to connect your earbuds to two devices at the same time, like a smartphone and a laptop, making switching between devices seamless. Advanced Bluetooth Multipoint connection ensures you’re always aware of incoming calls and notifications.

If you would like to share your experience using the Jabra Evolve2 Buds or have any questions, please leave a comment below. If you have additional questions, please reach out to us at 800-398-8647!

How to configure the Grandstream GAC2570 Conference Phone

February 3, 2023 by Tony Monteleone

The Grandstream GAC2570 Conference Phone is a full-duplex conferencing device featuring high-quality voice communication for meeting rooms, huddle areas, boardrooms, and other conferencing spaces. This conference phone features an exceptional speaker with MMAD (Multichannel Microphone Array Design) and a 7” 1280×800 IPS touchscreen LCD with conferencing support for up to 12 attendees. 

You can configure the Grandstream GAC2570 Conference Phone in two ways: Web Browser or Touch Screen. Here are the simple steps:

Via Web Browser*

  • From the main menu, slide to the “Settings” screen.
  • Access “Settings” app ►Status ► Network status ► IPv4 address”.
  • Type in the IP address in your PC browser.
  • Enter username and password to log in. (The default administrator username is “admin” and the default random password can be found at the sticker on the GAC2570).

*Note: The computer must be on the same LAN as the GAC2570.

Via Touch Screen

  • On the main menu, click “Click to add accounts” to configure SIP account.
  • Access “Settings App” for advanced configuration.

Please note, per Grandstream: The GAC2570 is not pre-configured to support or carry emergency calls to any type of hospital, law enforcement agency, medical care unit (“Emergency Service(s)”) or any other kind of Emergency Service. You must make additional arrangements to access Emergency Services. It is Your responsibility to purchase SIP-compliant Internet telephone service, properly configure the GAC2570 to use that service, and periodically test Your configuration to confirm that it works as You expect. If You don’t do so, it is Your responsibility to purchase traditional wireless or landline telephone services to access Emergency Services.

There you go! You are ready to configure your conference phone. Share your experience with us with a comment below!

Q&A: What is the difference between Monaural and Binaural Headsets?

February 1, 2023 by Tony Monteleone

When looking into headsets, you will find that there are two different varieties to choose from: monaural and binaural. 

And in seeing the words “monaural” and “binaural” you may be wondering what these words mean and what are the differences between them.

The general explanation is that monaural headsets receive sounds in only one ear, while binaural headsets receive sounds in both ears.

Choosing the most suitable headset can be a challenge. The decision between monaural vs binaural comes down to the user and the types of environments they will use these headsets in. Knowing the difference between the two will help you choose which is best for your situation. So let’s dive a little deeper into their differences. 

Monaural headsets are designed for one-ear use and only have one speaker and a microphone. You wear them over one ear, leaving the other ear free to listen to surrounding sounds and voices. A monaural headset is suitable for when you need to know what’s going on around you while also being aware of the conversation you are part of and/or are listening in on. This type of headset is perfect for a Call Center setting, where the user needs to hear and communicate with their colleagues while on the phone.

Binaural headsets are designed to be used with both ears and have two speakers and a microphone. You wear them over both ears, creating an engaging listening experience while canceling out any unnecessary surrounding noise. Binaural headsets are perfect for those workers who need to concentrate on conversations and fully focus on meetings and calls while avoiding distractions.

Check out some of our popular options:

Monaural:

Binaural:

Visit VoIP Supply’s Headset page for more options and give our VoIP experts a call at 1-800-398-8647, we will be happy to help you find the right solution.

Have you used a monaural and binaural headset and have thoughts on either you’d like to share? Please leave a comment below.

Watch Now: 2023 January VoIP News Update

January 31, 2023 by Tony Monteleone

Happy 2023! Get ready for our January VoIP News Update!

In January’s VoIP News Update, we cover many of the new products from Fanvil, including the Fanvil Y501 and Y501-Y Care Intercoms, which are meant for the Care Industry, the Fanvil A10 and A10W Audio Intercoms, the Fanvil i505 and i507 SIP Indoor Stations, the Fanvil H301-U and HT302-U USB Headsets, the Fanvil 166 and 167 Door Phones and the Fanvil H1 Hotel Phone. We also provide information on our appearance at this year’s ITEXPO 2023!

The New Snom M5XX DECT Series

January 26, 2023 by Tony Monteleone

DECT – DECT – DECT

What do you think of when you hear the word “DECT?”

Do you think of the place within the ballpark where the baseball flies when the hometown hero knocks the ball into the upper deck?

Or you may be thinking of the fisticuffs propelled by your favorite pugilists as he lands blows on his opponent and decks him one in the face.

Or perhaps you have just sat down and finished watching a three-plus hour-long viewing of a high-octane overwrought sequel to a 1980s movie about specialized Air Force pilots and are now gushing with patriotic pride and all you can think about is landing a plane on a flight deck! (With or without the “Mission Accomplished” banner. Your choice!)

Or, on a more serene and peaceful note, as it was/twas recently the holiday season, the only deck that matters is what you do to the halls with boughs of holly.

However, if you do know about DECT, and are one of the more tech-savvy consumers well-initiated in the world of phone technology, then you are someone who knows that I am talking about DECT with a “T” and not a “K.” D-E-C-T!

And you know that DECT is an acronym for Digital Enhanced Cordless Telecommunications.

And being tech-savvy, you know DECT is widely used in wireless phone systems to connect a cordless phone to a base station.

And if you know about tech, and about acronyms, and about the multiple examples of acronyms used in tech terminology which are fun and funny at first, but lose their panache after a while, then you know that providing acronyms usually loses amusement.

And you, Mr. and Mrs.Tech-Savvy Consumer, not only know what technology is out there and available, you know what you want and are astute enough to come to VoIP Supply to get what you need. Not only is VoIP Supply well-versed in current and future trends we can also put together a solution that fits your needs. 

And if you are out looking for that next level of wireless DECT technology that provides better reliability and security, then you are looking towards Snom for the new Snom M5xx DECT Series, their M500 Dect Wireless Family of devices. Snom is one of the best-known and leading brands of professional and enterprise VoIP phones in the industry, committed to the innovation of telecommunication products.

This Snom M500 Dect Wireless Family of devices includes the Snom M55 DECT Handset, the Snom M58 DECT Desk Phone, and the Snom M500 Pro Multicell Base Station.

The Snom M55 Handset has 2.4” color LCD display and 6 backlit dual-color LED programmable keys, a shared directory that houses up to 500 entries and a private directory that hold up to 200 entries, HD Audio for clear communications, an integrated belt clip so that you can easily carry it with you around wherever you may go, and offers up to 19 hours of talk time. 

The Snom M58 Desk Phone has a large 5” color LCD display and 24 self-labeling programmable keys (8 physical) with a designated next-page button, Intercom and Hold, built-in Bluetooth for ease of use and maximum flexibility, with audio quality fine-tuned for maximum voice clarity and background noise reduction.

The Snom M500 Pro DECT Multicell Base Station has Wireless DECT technology that provides more reliability and security than WiFi, charging that lasts up to 19 hours, and provides TLS and SRTP security for places such as hospitals and banks where security is key. The M500 Base Station supports shared calls among multiple cordless desksets/handsets with a single SIP account. With Shared Call Emulation, the Programmable Feature Keys (PFKs) can be configured as KeyLine type, which enables the keys to be used for making calls, picking up held calls, and barging in calls.

The Snom M500 Dect Wireless Family of devices is perfect for any office or any busy environment such as warehouses, restaurants, and stores where mobility is a priority as it allows users the freedom to roam freely within their space without being tied down to one location. 

Let’s face it, no one, including me, you, Abel Magwitch, likes to be tied down with fetters, having their movements severely restricted.

The M500 DECT Base Station can be placed anywhere within your business and has a long-range, so go anywhere in/around your business with no need to worry about dead zones or dropped calls.

The Snom M55 Handset and Snom M58 Desk Phone can be paired to the Snom M500 DECT Base Station. Each Snom M500 Pro DECT Base Station pairs with eight phones and can accept eight calls simultaneously. The M500 Base Station can be set up in a single-cell configuration or dual-cell configuration. To add more calls, easily pair another base station, and add a second for an additional eight calls. 

With so many calls available to add, you can then tell someone to join, who can then tell someone else to join, who also can then tell someone else to join, and next thing you know you are in a group chat, communicating with one another, getting work done while all on the same system. 

And, if anything, with so many people talking with one another at the same time, you may have a flashback to your days of yore chatting it up at a Fraternity/Sorority mixer. Or feel as if you are one of the main players placed in one of those boxes featured in the opening credits of the Brady Bunch. And if you don’t know who or what the Brady Bunch is, then good for you! This means you truly are a modern tech-savvy person with no need to look back at outdated nostalgic television! 

(Should you find yourself daydreaming in such a manner, just don’t forget that you are still at work and need to remain cohesive and maintain clear communication with your team while using one or all of the Snom M5xx DECT Series devices!)

The Snom M55 Handsets and Snom M58 Desk Phones must be registered to the base station in order to make and receive calls. There are three methods of registration: Auto registration, Manual registration (triggered via Web UI), and Manual registration (triggered via LINK button on base).

All M58 desk phones and M55 handset devices have visibility to what lines are busy, on hold, and when incoming calls need your attention. Additionally, the Snom M55 has a paging feature that can be activated with one button on the side of the handset. It can be used to send an intercom message to all team members that have the M55 and M58.

Both M58 desk phones and M55 handset devices come with key features such as Line key, KeyLine1, Speed dial, Busy phone monitoring, Paging zones, and Directory. But don’t worry, all your favorite features such as Hold, Redial, Call Forwarding and Missed Calls are still available on these phones and handsets.

While the Snom M58 Desk Phone is even HAC compliant, both the Snom M58 Desk Phone and Snom M55 Handset are on DECT 6.0 Protocol. If you truly are into rules and regulations, then please note that both devices comply with Part 15 of the FCC rules and Part 68 of the FCC rules and the requirements adopted by the ACTA.

All of the Snom M5xx DECT Series devices are easy to set up and can expand with your business. These wireless desk phones/handsets require no ethernet connectivity, offering flexibility and mobility throughout the workplace. 

With Snom eliminating the need for extra and messy cables lying about all tangled, you are no longer tethered, the strings have been cut. You can go about like your favorite wooden puppet running around in lederhosen and a pointy hat while singing about how you got no strings to hold me down.

So, if you are searching for an intuitive, easy-to-deploy DECT phone solution for your team, something designed for an active, on-the-go workplace, phones that come with easy calling features and deployment options, then the M5xx DECT Series is for you. Snom’s DECT phone solutions are designed to bring scalability and an enhanced user experience that can fit all business needs for a wide variety of verticals including restaurants, retail, manufacturing, warehouses, healthcare, education, and more.

And if this is not enough to convince you, then I, as a former employee of a Comedy Club Bar and Restaurant, can tell you that the restaurant industry is a fast-paced environment where everyone involved in front of and behind the scenes, from hostess to server to the chef to management is running around in some crazed maniacal form where if you’re not moving and communicating, then something is going to go wrong. Oh, what I would have given to have anything as closely comparable as the M5xx DECT Series back then! 

Have you used the Snom M5xx DECT Series yet, what do you think? Now that you’re finished reading, it is your turn to write, leave a comment below. If you’re looking for more information or have more questions reach out to us at [email protected] 

How to Set Up Remote Door Opening with Fanvil i52W & i10V

January 20, 2023 by Ying-Hui Chen

Fanvil i52W is an indoor station with 7-inch color screen and rich interfaces. It is a great device to be used in residential areas, villas, office buildings and other places for receiving calls and communicating through the door phone and achieving remote door-opening. 

The Fanvil i52W works with Fanvil i10V to allow remote door-opening. Today, we are going to show you how to set up this function easily! 

How to Set Up Remote Door-Opening with Fanvil i52W & i10V

Remote door-opening function keeps your facility secure and allows your visitors to enter without hassle. Here are the easy steps to set up this function on Fanvil’s i52W:

  1. First you need to open a web browser and input i10V’s IP address in browser 
  2. Now you will see a screen that allows you to put in login username and password. 

(The default username and password are both ‘admin’ )

  1. Once you are logged in, go to the ‘Function Key’ page on the left menu. 
  2. Select one DSS key and set DTMF as its ‘Type’
  3. Add remote DTMF trigger code in ‘Value’. (The default DTMF Trigger Code is ‘1234’. You can change it to a different code.)
  4. Now click ‘Apply’

Now you are ready to go! When the i10V receives calls with the i52W, simply press the DSS key you just set up on the i52W and it will allow the i10V to open its door immediately.

Visit our webpage to learn more about the i52W and i10V!

January 2023 VoIP Hardware Roundup: New Hotel Phones, New Hardware Promotions, and More!

January 18, 2023 by Ying-Hui Chen

Start the new year off right with the right VoIP hardware and promotions! In this article, we will take a closer look at Grandstream’s GHP Series and more new hardware releases and promotions.

Grandstream’s GHP Series Hotel Phones 

Grandstream recently released the new GHP Series hotel phones! The GHP Series of hotel phones feature easy-to-use IP phones for any hotel room that can be programmed and customized based on the needs of hotels and their guests. 

Key Features:

  • 2 SIP accounts, 2 lines
  • GDMS online device management and provisioning
  • 3-way audio conferencing
  • Speed dial label and swappable faceplate
  • Hearing Aid Compatibility (HAC)
  • Enterprise-level protection including secure boot, dual firmware images and encrypted data storage

Grandstream also released other new products including:

Sangoma New Year, New Phone promotion

Take advantage of Sangoma’s new promotions! Get a free Sangoma P-315 when you sign a 3-year, 4-year, or 5-year unlimited Sangoma Cloud deal.This promotion ends on March 31, 2023.

See more promotions here.

7 Like-New Poly Phones to Start 2023 on the Right Track

January 16, 2023 by Ying-Hui Chen

Don’t sacrifice quality for price! VoIP Supply’s Refresh line of like-new products give you the quality you need at an affordable price. All Refresh Products have undergone an extensive 10-step process in which they were inspected, tested, fully cleaned, upgraded to the latest firmware and repacked for sale.

Check out these 9 hottest like-new Poly phones that will help you start 2023 on track!

  1. Poly VVX 400: 

Poly VVX 400 is a 12-line HD voice business media phone with a 3.5-inch color LCD display and dual 10/100 RJ45 ports. The VVX 400 is an expandable color phone that delivers crystal clear communications, enhanced collaboration and personal productivity. 

Key Features:

  • 12 Line appearances
  • Polycom HD Voice
  • 3.5″ (320×240) Backlit Color LCD
  • Dual 10/100 RJ45 Ports
  • RJ9 headset port
  1. Poly VVX 410 & Poly VVX 411

The VVX 410 and VVX 411 Poly phones are known for their high quality and ease of use. Both phones are great for front line staff handling moderate volume of calls through advanced UC telephony features. The intuitive color user interface makes navigation easy and requires minimal training. Check out this unboxing video below to learn more! 

Key Features:

  • 12 Line appearances
  • Polycom HD Voice
  • 3.5″ (320×240) Backlit Color LCD
  • Dual Gigabit RJ45 Ports
  • RJ9 headset port
  1. Poly VVX 501

From small business to large enterprise, the VVX 501 provides outstanding performance with improved productivity and capabilities such as viewing and managing Exchange calendar and contacts on the phone. Users are also able to enable simplified interactions and dialing using their PC’s mouse and keyboard. 

Key Features:

  • Gesture-based, multitouch-capable, capacitive touchscreen
  • 3.5-in TFT LCD display at QVGA (320×240 pixel) resolution, 4:3 aspect ratio
  • Streaming media video playback
  • Screensaver and digital picture frame mode
  • On-screen virtual keyboard
  • Voicemail and video mail support
  1. Poly VVX 250

The VVX 250 is another great option to consider for 2023! This enterprise-grade phone comes with quality and reliable performance with a 2.8-inch color display. Our customers love its sleek and elegant design! The VVX 250 combines robust, feature-rich and affordable in one sentence. 

Key Features:

  • 2.8” color LCD screen (320x 240-pixel resolution)
  • 4 line keys
  • 4 soft keys
  • In-call keys: call transfer and hold
  • Illuminated audio keys
  • HD audio
  1. Poly VVX 350

Don’t miss out on the like-new VVX 350 phone! This unit is a 6-line mid-level IP phone designed for small and mid-size businesses. The VVX 350 is equipped with HD voice and Poly’s Acoustic Fence Technology that work together to improve voice clarity. 

Key Features:

  • 6-line
  • 3.5-inch color LCD
  • Illuminated audio keys
  • 2 USB ports
  1. Poly VVX 450

Check out Poly’s VVX 450, a 12-line high-end IP phone with advanced enterprise features such as 4.3-inch color display, HD Voice, Poly’s Acoustic Fence Technology, and more!

Key Features:

  • USB Port
  • 4.3-inch color display
  • HD Voice
  • 2 Gigabit Ethernet ports
  1. Poly Trio 8500 and Poly Trio 8800

If you are looking for a compact, yet efficient conference phone to your mid-sized conference room, consider Poly’s Trio 8500 and 8800! 

These two conference phones pick up voices in 360 degrees and as far away as 20 feet! Poly’s advanced audio technologies have HD Voice, and NoiseBlock ensuring your calls are crystal clear.

Key Features of Trio 8500

  • 5-inch color LCD (720 x 1280 pixel)
  • On-screen virtual keyboard
  • 3 cardioid microphones
  • 14ft/4.3m microphone pickup range
  • PolycomÂŽ HD Voice™
  • PolycomÂŽ Acoustic Clarity™ technology
  • PolycomÂŽ NoiseBlock™

Key Features of Trio 8800

  • Conference Phone System
  • Built-in Wi-Fi
  • MicrosoftÂŽ Lync™ Server 2010 Compatible
  • FTP/TFTP/HTTP/HTTPS Server-Based Central Provisioning
  • Single Line Operation
  • Acoustic Clarity Technology
  • 20 Foot Microphone Range
  • Acoustic Echo Cancellation
  • Patented PolycomÂŽ NoiseBlock™
  • Bluetooth 4.0

That’s not all! Visit our Refresh product pages to see all deals!

SIP Chats: Chris Dow of Grandstream

January 5, 2023 by Ying-Hui Chen

We’re back with our first episode of SIP Chats for 2023! Tune in as we have an interesting conversation with Grandstream Channel Sales Manager of North America, Chris Dow!   We will cover everything from Grandstream’s new line of Hotel Phones, to their new conference phone, and so much more!   Be sure to like and subscribe to our YouTube Channel for the latest VoIP News!

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