It’s official. Grandstream Firmware Version 1.0.1.83 has been released to address remaining issues observed in previous releases for the following Grandstream IP Phones:
Grandstream Networks has just released a major firmware upgrade for the award-winning Grandstream GXV3175 multimedia desktop IP phone with 7″ touch screen.
Version 1.0.3.22 is a major Grandstream firmware upgrade supporting these enhanced features and more:
3CX, developer of aggressively priced proprietary PBX replacements, is now offereing the 3CX Call Center Edition for professional call center installations.
The 3CX Call Center Edition is a software-based IP PBX Phone system that adds advanced real-time reporting, queue statistics and other features you’d expect from a call center offering.
3CX Call Center Edition’s biggest advantage is that no complicated hardware set-up is required.
Additionally, the Call Center module is simply a license key upgrade to your existing 3CX Phone System. So, if you’re already running a 3CX Phone System, you just need to purchase the 3CX Call Center Edition Upgrade Module.
Improving customer service response is crucial for any business. With 3CX Call Center Edition you’ll gain a faster, more powerful, and more affordable method for managing phone communications.
Nick Galea, 3CX CEO, explains:
“Customer service is key in today’s cut throat market. The 3CX Call Center Module allows small and medium businesses to deliver superior customer service without having to buy an expensive enterprise call center. Previous to the 3CX Phone System, adding much needed call center features to your phone system was prohibitive.”
Don’t lose calls or keep your customers waiting. With 3CX Call Center Edition you’ll gain advanced enterprise level features in a simple software-based package at SMB prices. 3CX does the heavy lifting to better manage agents and customers making it possible for you to increase employee productivity and sales.
For more information, watch the 3CX Call Center Module Video.
In less than two weeks the unique ClueCon event for VoIP and open source telephony developers will be held in Chicago, IL from August 9th to the 11th. Instead of the typical trade show and conference fare that requires manning a booth all day, sponsors and developers instead freely interact with conference attendees in a relaxed atmosphere.
In short: If you attend, you should learn a lot.
Share your experiences with brilliant open source applications developers and interact with the most influential open source telephony experts. Enjoy three days full of technical VoIP and telephony presentations from expert speakers
(including PGP creator Philip Zimmermann) that examine the bones of telecommunications.
The attention to detail is complimented with presentations about real world VoIP applications by developers and entrepreneurs using open source telephony software as a catalyst for business.
Ever since the first ClueCon event in 2005, the same intimate atmosphere exists that developers and sponsors have come to appreciate. Expect to spend time with fellow professionals and listen to high-caliber presentations from carefully screened speakers.
A 2008 VoIP Insider post discussed Craigslist’s insistance that VoIP users are up to no good. The telephone verification process to authenticate Craigslist ads resulted in VoIP and pre-paid cell users being blocked. Presumably because those numbers can be changed frequently resulting in spam.
Since then, VoIP use has only increased making roundabout methods such as phone verified account (PVA) stores even more popular hence the latest lawsuit: Craigslist Sues Sellers of Phone Verified Accounts, Fights Posting Spam.
Craiglist maintains that these types of services “make it easier for people to submit automated postings to Craiglist” by circumventing their spam protection features.
Twarting spam is a worthy endeavor but Craigslist will have to recognize VoIP users at some point as the VoIP technology adoption rate continues its fast paced growth.
Who’s to say Craigslist isn’t using VoIP to save a buck just like the rest of us and to take a quote from my colleague’s post years ago about their own automated outbound verification calls:
I would not be surprised to learn that the provider was leveraging VoIP to send these very same outbound verification calls. Now wouldn’t that be ironic?
A reader writes VentureBeat asking if it’s okay to install surveillance cameras to watch employees after a rash of trade secret thefts in the office.
The answer?
Proceed with caution.
There are generally four kinds of employee related surveillance explains Curtis Smolar, a lawyer representing small businesses and start-ups:
Some surveillance in the workplace is acceptable but More Invasive = More Problems for the company. Don’t be vague and secretive. That is, a detailed and obvious company policy that sets privacy expectations low is your best bet when protecting your company.
Via VentureBeat
Over the last few years there have been a number of obituaries posted for the PBX; specifically the premise based IP PBX.
There is no doubt in my mind (or anyone else) that hosted and cloud based systems have taken a huge huge chunk out of the premise based market. However, in order to truly understand to what levels hosted and cloud telephony have impacted the growth of premise based IP PBX systems, one must consider the customer segments that each serves.
In the SOHO market, characterized as 1 – 10 lines/seats/users, there is no doubt that hosted and cloud telephony solutions have killed the premise based PBX. For customers of this side, almost regardless of vertical, hosted and cloud based communications is the way to go.
Market research firm In-Stat has growth in this space eclipsing 83% from 2010 – 2015.
However when you up above 10 lines/seats/users, the story begins to change. From 11 – 30 seats the IP PBX space is HOTLY contested. There are both pros and cons to going with a hosted/cloud solution or a premise based system depending on your need.
And when you get above 30? Well, let me tell you, the IP PBX certainly isn’t dead.
Here’s why; most small office and home office solutions do not come with the type of SLA or QoS measures, nor the scale, to adequately meet the demands of medium to large companies. They’re also not well equipped for the massive systems integration that most mid-to-large sized businesses undertake when switching to VoIP.
In fact In-Stat has the medium to large business segment (100 – 999 users), growing the fastest of all segments from 2010 to 2015; the vast majority of which will not be buying hosted or cloud solutions.
Like Mark Twain and Steve Jobs’, I guess the for the IP PBX, “The reports of my death are greatly exaggerated.”
VoIP Supply is expanding VoIP convergence options with the addition of new Valcom IP Paging devices for mass notification and real time IP voice.
Paging system solutions for schools, manufacturers, hospitals, and businesses were traditionally a separate analog based system. Elimination of that separate analog system is possible with Valcom IP page controls that tie into an existing IP network that most institutions already employ for data and VoIP phones.
Before introducing the industry’s first IP and IP PoE loudspeakers, Valcom was already recognized as having a long history of providing high quality paging products used by major telephone carriers. That same long standing excellence can be found in all of Valcom’s latest IP network-based:
Garrett Smith, VoIP Supply’s CMO, explains why he’s excited to offer Valcom’s latest line of IP paging devices:
“Utilizing Valcom’s advanced communication solutions is yet another option to save time and resources that many organizations may not be aware of; IP paging systems can easily converge into existing IP networks.”
The FCC is considering new rules and regulations for 9-1-1 use and accuracy through VoIP service providers.
FierceCable’s Lynnette Luna explains that the FCC is contemplating these requirements:
The possible “emerging location technology requirement” may also have to include businesses that are not VoIP service providers. That is to say, broadband cable providers would have to assist with supporting 9-1-1 locations. An added task that is expected to be met with resistance.
The FCC however is thinking that the most efficient solution for automatic location information lies in broadband providers and VoIP service providers both lending a hand in the process.
Luna notes that some say the existing VoIP call locating system already works well while Vonage claims that their cooperation with local authorities provides better location info than cell phone companies currently offer.
But with VoIP security a rising concern, deceptive callers can fudge their actual location and potentially tie up valuable emergency services.
Via FierceCable and ConnectedPlanet
When are fewer choices better? When you’re in the market for a desktop speakerphone solution for a small to mid-sized conference room and you have no desire to sift through too many choices when you already know you need:
Phoenix Audio’s Duet desktop speakerphones satisfy those needs and eliminate any guesswork with three simple model choices.
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