VoIP Supply Expands Sales Team, Improves Customer Experience

October 13, 2011 by Nathan Miloszewski

VoIP Supply is pleased to announce the addition of a new associate in October.

Courtney Hamp has been named as Senior Account Development Manager to educate customers and provide VoIP solutions.  Mr. Hamp joins VoIP Supply from AT&T Mobility as a National Account Executive and prior to that, he served as Installation Agent and District Trainer for the Geek Squad. 

 “VoIP Supply is very pleased to add a new member with a strong technological background,” said Ben Sayers, CEO of VoIP Supply. “VoIP Supply always looks to its new members for a fresh take on bringing customer experience to an even higher level.”

What Our Customers Want

Improving the customer experience at VoIP Supply is not a hollow gesture; it’s taken seriously and continually examined.  The best example of this comes from VoIP Supply’s CEO himself. 

In his post, What My Customers Want, Sayers explains that “VoIP Supply’s mindset is to communicate, always and excessively, both internally and externally.”  Going further he outlines how this is accomplished:

“Taking the time now to document, train and inspect will create much happier customers and a much more rewarding business experience. Talking to your customers, listening to their concerns and needs and acting immediately shows an understanding of the situation and the intent to correct it while preventing it.”

VoIP Supply CEO Shares Sage Advice With Entrepreneur’s StartUps Magazine

October 12, 2011 by Nathan Miloszewski

entrepreneur-startups-fall_2011Want to become your own boss?

Read Nancy Mann Jackson’s, How to Become Your Own Boss, in Entrepreneur’s StartUps Magazine for a nice primer on what you’ll need and experience on your journey to self-dependency.

VoIP Supply’s CEO Ben Sayers contributes his insight to the article by sharing some wise counsel he’s gleaned from his entrepreneurial experience.

How has Sayers and, in turn, VoIP Supply become successful?  By not only listening to expert advice but by embracing the experiences of those who’ve been there before.

Click here to read the full article.

Via Entrepreneur’s StartUps Magazine

Mobotix Installed as World’s Highest Webcam to View Mt. Everest

Mobotix’s Outdoor IP Cameras are made from a fiberglass-reinforced plastic that’s normally used to manufacture hard-wearing exterior car components. 

So it’s no surprise that a solar powered Mobotix M12 camera is now the world’s highest webcam at 18,514 feet (5,643 meters) on the Kala Patthar mountain.

Mobotix Outdoor IP Cameras are deployed in arctic and desert extremes with an operating temperature range of -22° F (-30° C) to over 140° F (60° C). And with a low power consumption, temperatures inside a Mobotix camera remain temperate resulting in a longer life span. 

Perched on the Kala Patthar mountain to provide high definition, megapixel views of Mount Everest, the world’s highest Mobotix IP camera is being used with the world’s highest weather station on Mount Everest as part of the Everest Share 2011 research project with hopes that the images taken will provide a window into climate change.

You can view the Everest Share images here .

If you’re wondering what would happen to the camera if there’s an avalanche or a boulder falls on it, ABP Technology shows us that Mobotix IP cameras have a knack for surviving vandalism, lightning strikes, and missle attacks

Mobotix Installed as World’s Highest Webcam to View Mt. Everest

Mobotix’s Outdoor IP Cameras are made from a fiberglass-reinforced plastic that’s normally used to manufacture hard-wearing exterior car components. 

So it’s no surprise that a solar powered Mobotix M12 camera is now the world’s highest webcam at 18,514 feet (5,643 meters) on the Kala Patthar mountain.

Mobotix Outdoor IP Cameras are deployed in arctic and desert extremes with an operating temperature range of -22° F (-30° C) to over 140° F (60° C). And with a low power consumption, temperatures inside a Mobotix camera remain temperate resulting in a longer life span. 

Perched on the Kala Patthar mountain to provide high definition, megapixel views of Mount Everest, the world’s highest Mobotix IP camera is being used with the world’s highest weather station on Mount Everest as part of the Everest Share 2011 research project with hopes that the images taken will provide a window into climate change.

You can view the Everest Share images here.

If you’re wondering what would happen to the camera if there’s an avalanche or a boulder falls on it, ABP Technology shows us that Mobotix IP cameras have a knack for surviving vandalism, lightning strikes, and missle attacks.
 

Best Mobile VoIP Apps

October 4, 2011 by Nathan Miloszewski

By using Wi-Fi to communicate on your phone you can save precious minutes on your calling plan and avoid additional fees.

Using your smartphone, tablet, or desktop phone’s internet connection  is a great inexpensive or free way to take advantage of a second phone line.

With improved latency, here are a few popular apps (for iPhone and Android) that make Wi-Fi calling practical:

(more…)

How to Waterproof a Dome IP Camera Installation

September 30, 2011 by Nathan Miloszewski

ACTi Dome IP Cameras have IP66 rated waterproof casings but, as ACTi points out, the cameras are only as waterproof as your installation.

Translation:  ACTi dome IP cameras can only guarantee weather imperviousness if both the camera and Ethernet cable are properly sealed off.

How to achieve watertight installation:

  • Employ waterproof junction box.
  • Use waterproof flex conduit to protect Ethernet cabling.
  • Mount flex conduit to camera using conduit gland / conduit fitting (not included with camera, sold separately).

ACTi dome IP cameras have a 3/4″ diameter side opening which you’ll need to know when purchasing the conduit gland/fitting.  The diameter of the conduit hose you want to use is up to you but it should obviously be wide enough to accomodate the head of the Ethernet cable.

Installation Guide

For more information on waterproofing your dome IP camera installation check out this article from ACTi, “Waterproof Installation of Dome Cameras,” that includes many helpful pictures and an explanation of how to deal with humidity during an install. 

Sangoma’s Planned New Gateway Appliances

September 22, 2011 by Nathan Miloszewski

Known for their PC-based cards for enahancing IP voice and data, Sangoma is now adopting a cloud-based model to expand their offerings beyond their legacy business.

TMCnet’s Susan Campbell reports on Sangoma’s new direction unveiled at the recent ITExpo:

  • Cloud adoption is driving Sangoma reinvention.
  • In the next year Sangoma will be releasing media processing products, media gateway appliances, and more.
  • Customer requested External VoIP Gateway Appliances are now on the horizon.

Sangoma Purchases VegaStream

Aimed at billing themselves as “Not Just a Board Company Anymore” Sangoma purchesed VegaStream, a VoIP gateways manufacturer, to become a more comprehensive VoIP hardware provider:

For years, Sangoma has provided the industry’s leading portfolio of TDM to IP cards for use inside servers, and we will continue to dominate that space. However, external gateways which provide much of the same functionality but reside outside the server as their own appliance, are becoming increasingly popular, and we want to offer our customers both options. External gateways expand our addressable market, can be easily integrated into Virtualized and Cloud based solutions, and so we hope to capture additional opportunities in this space as well as in our traditional segment.

The all cash purchase of VegaStream is just the start to more growth, organic growth or acquisitions, by Sangoma in the coming year to complete their strategy of offering the choice of internal cards or external gateways for IP networking solutions.

Polycom SpectraLink Store Revamped and Recertified

September 15, 2011 by Nathan Miloszewski


Looking for a wireless VoIP solution?  We’ve made it easier to find one.

Our Polycom SpectraLink store has been revamped and offers the latest:

SpectraLink phones are a wireless solution for industries needing a mobile workforce to maintain operational efficiency and better serve customers.

From entry level business grade to high-frequency usage, there’s a variety of SpectraLink handsets to choose from.  SpectraLink phone accessories keep your wireless phone charged and within reach to stay as mobile as you are.

(more…)

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