Q&A What are the Differences Between Jabra’s Speak2 Lineup of Speakerphones?

April 13, 2023 by Tony Monteleone

Jabra has upgraded its Speak lineup of speakerphones with the new Jabra Speak2 Speakerphone Series. This next generation of professional speakerphones are professional and portable devices packed with the latest technology.

While continuing the standards and traditions set by Jabra with the Speak lineup, such as being intuitive and easy to use with one-touch access to connect to meetings in seconds, the Speak2 has been updated to provide a better collaboration experience for today’s hybrid working environments.

Utilizing advancements in audio technology, and designed to accommodate today’s workforce, these speakerphones are an upgrade in every sense of the word, bringing dramatically more powerful sound, ultra-advanced microphone technology, and added flexibility.

The Speak2 is Jabra’s first speakerphone range specifically designed and engineered with advanced full duplex audio to let everyone on the call speak and be heard at the same time. With four advanced beamforming microphones, cutting-edge Voice Level Normalization, and full duplex, users will enjoy a two-way flow of natural conversations. Other improved features include a unique Microphone Quality Indicator and Super-wideband audio for dramatically more powerful sound.

Jabra Speak2’s sleek new premium design makes for a more portable and durable speakerphone that provides a longer battery life.

The series includes three models: the Jabra Speak2 40, Jabra Speak2 55, and Jabra Speak2 75. While all three models include the same key features that make the Jabra Speak2 the next generation of professional speakerphones, each model comes with additional features that enhance the use of the speakerphone.

Key Features:

  • Four noise-canceling beamforming microphones
  • The speaker is covered with fabric, for better sound quality and a softer aesthetic
  • Features both USB-C and USB-A connectors on the same cable
  • IP64-rated protection from dust and water, perfect for hybrid working
  • Choose from Microsoft Teams (MS) or Unified Communications (UC) variants

Jabra Speak2 40 Features:

  • Plug it in and get going straight away, with easy plug-and-play functionality
  • Full-range 50mm speaker & wideband audio

Jabra Speak2 55 Features:

  • Full-range 50mm speaker & wideband audio
  • Use the USB cable for a direct line, or go wireless with up to 12 hours of battery life
  • Connect to your computer via USB-C, USB-A, and your mobile via Bluetooth (Bluetooth for smartphone/tablet only)

Jabra Speak2 75 Features:

  • Super-wideband audio and full range 65mm speaker
  • Microphone Quality Indicator
  • Up to 32 hours of wireless battery life
  • Connect to your computer via USB-C, USB-A, and your mobile via Bluetooth (Bluetooth for smartphone/tablet only)
  • Jabra Link 380 Bluetooth USB-C adapter with up to 30m/100ft wireless range 
  • to your computer

Visit VoIP Supply’s Jabra Speak2 Speakerphone page for more options and give our VoIP experts a call at 1-800-398-8647, we will be happy to help you find the right solution.

Have you started using, or made the switch to, the new Jabra Speak2 speakerphones? Please leave a comment below.

How to set up the PC USB Audio Feature on a Poly CCX 600 Phone

April 7, 2023 by Tony Monteleone

The Poly CCX 600 is a top-of-the-line elegantly designed desk phone with a touch-screen and 7-inch display with high-end features that is available as both a SIP Desk Phone and a Microsoft Teams Desk Phone.

The Poly CCX 600 lets you connect your phone to a computer and configure it as an external audio device in USB audio mode.

The PC USB Audio function uses your Poly CCX 600 phone in Microsoft Teams or generic mode as a USB audio device for your PC or Mac. The Poly CCX series has built-in Acoustic Fence and NoiseBlock AI technologies and gives you the flexibility needed for working from home, hot-desking on-site, or quick calls from focus rooms. No software is needed. (Please note that the USB Audio mode requires your phone to be running firmware version 7.2.0 or higher.)

Before you begin, ensure that the phone is plugged into a power source. The phone cannot be powered through a USB cable.

You will also need a USB cable with USB-C on one end and a USB connector that is compatible with your computer on the other end. This may be a USB-A or USB-C connector depending on your computer.

Follow these steps to setup USB Audio:
– Connect the USB-C end to the top USB-C port on your phone
– The lower USB port can be used as a host port for headsets or USB adapters
– Then connect the other end of the USB-C cable to your computer
– When you enter a call on your computer, your Poly CCX phone will appear as an audio option

If you’re looking for more information about this phone, please visit our website or contact one of our VoIP experts at 1-800-398-8647!

Do you have a Poly CCX 600 Phone? Have you successfully set up the PC USB Audio Feature on your Poly CCX 600 Phone? Leave your comments below.

Did you know that Spectralink’s portfolio of products is now RingCentral Certified?

April 4, 2023 by Tony Monteleone

Spectralink’s entire portfolio of products is now certified with RingCentral.

Spectralink, known for providing industry-leading voice quality and durability, is an established leader in Wi-Fi communications products, IP phones, and voice solutions for enterprise IP and legacy PBX systems.

RingCentral is an all-in-one cloud-based business communications system that integrates voice, fax, SMS, online meetings, conferencing, and collaboration.

The Spectralink product portfolio of enterprise-grade Wi-Fi and DECT mobile devices seamlessly integrates with RingCentral, providing a secure and reliable communication solution for your workforce. 

This Spectralink and RingCentral integration empowers mobile workers with access to the same tools as office workers securely uniting voice, data, and people for more efficient collaboration. 

Spectralink devices are easy to implement and can be centrally managed by enterprise IT and Telecom Administrators through AMIE® (Advanced Mobile Intelligence for Enterprise), a cloud-based mobile analytics dashboard that completes your mobility solution.

Spectralink’s portfolio of devices certified with RingCentral includes:

Spectralink’s partnership with RingCentral also provides interoperability with the following cloud platforms:

We are excited about Spectralink’s new RingCentral certification! Visit our Spectralink and RingCentral webpage, and reach out to our VoIP experts at 1-800-398-8647 to learn how you can benefit from this new partnership!

Zero Touch Provisioning with Algo ZTP

April 3, 2023 by Tony Monteleone

Zero Touch Provisioning (ZTP) is a term that has been appearing more and more often as a way to carry configuration. The only other things to show up as much as Zero Touch Provisioning are the questions “What is Zero Touch Provisioning?” and “What’s it all about?”

Working for IT-based companies in the tech industry that specialize in IT infrastructure, I’ve come to see mishaps, breakdowns, and outages as well as innovation and advances in technology that have been known to make “our lives” easier and simplified operations. 

This ease is not only enjoyed upfront by the users but also by those behind the scenes, doing the grunt work. I’m talking about Engineers, Field Engineers, IT Operators, and Administrators. 

There is a dreaded phrase thrown about the industry: “Touching every endpoint.” This phrase basically means that an engineer would have to manually install software or updates on hardware and devices, or configure each device, one at a time. Sometimes this would need to be done onsite.

Many a tale of woe have I heard regarding such exploits. These folks who have spun these tales are now all gone. And like Job’s servant, I only am escaped alone to tell thee. 

Manual configuration is laborious, open to the possibility of errors, costly, and time-consuming. This repetitive, arduous task of constantly starting to move forward against seamlessly never-ending strife, only to find the brief reprieve of completing the task wilt away as you have to start the same task over again can bring to the forefront your inner Sisyphus. Heck, upon review, you may even gain some sympathy from the domed Greek himself! 

(It is better to be a Metaphorical Sisyphus than try to replicate his ordeal in real life. Trust me, I found out the hard way. Let’s just say that spending the day trying to push a rock up a hill didn’t go so well.)

And, much like a reprieve from Zesus, those advances in technology we spoke about earlier have delivered unto us Zero Touch Provisioning.

Zero Touch Provisioning automates much of the manual work involved in traditional device configuration.

Algo, a manufacturer of IP endpoints for IP paging, emergency alerting, and secure door or gate entry for UC, collaboration, and mass notification environments, has perfected and improved upon Zero Touch Provisioning services with Algo Zero Touch Provisioning (ZTP) and their Algo Device Management Platform (ADMP)

Algo ZTP is a helpful resource to speed up the deployments of multiple devices in large-scale environments, such as schools, factories, or enterprises. ADMP is a powerful tool to simplify the process of managing, monitoring, and maintaining Algo devices from any location.

Algo offers customers the ability to self-manage ZTP for Algo devices within the ADMP. Algo ZTP and ADMP allow for easy deployment, setup, and management of Algo devices.

ADMP customers get Algo ZTP for free. So while annual licenses are required for device management within the ADMP, no licenses are required to utilize the Algo ZTP feature. An ADMP account with zero management licenses can be created, allowing users to set up an ADMP account for ZTP-only purposes. Customers can also request Algo ZTP access within the ADMP portal.

Let’s get started by setting up Algo ZTP and uploading ZTP Config Files.

First, you will need to create an ADMP account. After you have created an account and are in the ADMP portal, upload your configuration files in the ZTP Config section (ZTP → Config) located in the menu on the upper left-hand side. Here you can upload your configuration files. Upload configuration files either by pressing the Browse button and adding the files or drag and drop files. Once the configuration file is uploaded, it will be visible under Files. The content can be viewed by clicking on the filename.

Note: Algo’s ZTP was designed as a redirect server. It works as a redirection to the central provisioning server. Please also note that ZTP will become active on the first boot or after a device has been factory reset.

Now let’s add files to Device Mapping.

Once the configuration file(s) have been uploaded, map them to the target device(s). To map the Config Files to the targeted devices, go to the ZTP Devices section (ZTP → Devices) in the menu. Click the Add Devices button located in the top right corner. Enter the MAC addresses manually or upload a text file containing all the MAC addresses (Please note that for both options, the content be separated by commas). Lastly, select a configuration file to be associated with the MAC address(es).

Once the device is powered up, or reset, the device will automatically reach out to Algo’s hosted ZTP. At this point, it will request a configuration file based on its MAC address. If there’s a match, it will apply the settings.

Please note that while Algo ZTP is primarily used as a redirect server, users like to utilize it because they want their devices to appear automatically in the ADMP when it launches. 

Under Files in the ZTP Config section (ZTP → Config) click on the auto-admp.tex file. When you look at this file, you will see a couple of features in the device; such as ADMP is turned on, here is the tenant that you want it associated with, and this provisioning file, when the device boots up, will input your ADMP credentials right into that device. For example, if you bought multiple units of the same Algo device for a location and wanted them to be managed in the ADMP, this will automatically do this and the devices would show up in your Monitor dashboard so you can manage and monitor them in ADMP.

Algo has set up a series of checks and balances to ensure security. Algo ZTP is secured by TLS mutual authentication using certificates. The device certificate installed on each Algo IP endpoint from the factory is unique and associated with Its MAC address. During boot-up, the device will automatically reach out to Algo’s hosted ZTP server (ztp.algosolutions.com) and establish a TLS connection secured with the Device Certificate. This ensures the data transfer is fully encrypted.

So you are all set. We’ve had a good look at Algo ZTP and we’ve seen the many advantages of Algo ZTP, which include:

  • Automate the setup of network devices
  • Simpler and faster updates
  • Reduce human errors
  • Reduce cost by saving time on manual tasks
  • Have all devices appear automatically in the ADMP
  • Devices come pre-loaded out of the box

Visit our website to learn more about Algo products and reach out to one of our VoIP experts at 1-800-398-8647!

Are you ready to take advantage of the benefits of utilizing Zero Touch Provisioning? Do you have Algo ZTP and successfully configured your files? Leave your comments below.

How to choose which Yealink BH71 Bluetooth Headset is best for you

March 31, 2023 by Tony Monteleone

Yealink, a leader in IP Telephony for the SIP market, has introduced its newest headset, the BH71 Mono Bluetooth Wireless Business Headset. 

The Yealink BH71 Mono Bluetooth Wireless Business Headset is a small and portable mono over-the-ear earpiece headset with an adjustable ear hook and 4-mic beamforming noise cancellation technology that provides high-definition audio quality no matter if you are in a car, on the train, in the office, or whether you are connected to your smartphone, desk phone or PC.

Yealink offers four different models of the BH71 Headset: the Yealink BH71 Headset, the Yealink BH71 Headset Pro, the Yealink BH71 Headset Workstation, and the Yealink BH71 Headset Workstation Pro.

How do you choose which headset is the best fit for you from this innovative multiform headset portfolio? 

Each model included has the same over-the-ear earpiece and microphone combination and can be worn on either ear. Each model comes with additional accessories that enhance the use of the headset.

Yealink BH71 Headset:

  • Designed for On-the-go workers
  • 4-mic array beamforming noise-cancellation
  • Adjustable ear hook for comfortable wearing
  • 10-hour talk time
  • Carrying case

Yealink BH71 Pro Headset: 

  • Designed for Hybrid workers
  • Bluetooth USB dongle to connect to devices that don’t have native Bluetooth support
  • Carrying case with a built-in battery that can recharge the earpiece on the go, extending its already long 10-hour talk time by 20 hours

Yealink BH71 Workstation Headset:

  • Designed for Office workers
  • Includes an all-in-one station that can connect to a desk phone, PC, and smartphone simultaneously
  • The workstation has a 3” touchscreen from which you can manage your calls
  • Built-in speakerphone that allows you to add others around you to the conversation

Yealink BH71 Workstation Pro Headset:

  • Designed for High-end Hybrid workers
  • Includes all the accessories of the BH71 Workstation model
  • Includes the Bluetooth USB dongle
  • Charging case of the BH71 Pro model

Visit our website to learn more about these Yeahlink BH71 headsets and give our VoIP experts a call at 1-800-398-8647. We will be happy to help you find the right solution.

Have you used any of Yealink BH71 headsets and have thoughts on these models you’d like to share? Please leave a comment below.

Q&A Blog: Does the Grandstream GSC3506 One-way SIP Intercom Speaker have Multicast Paging?

March 29, 2023 by Tony Monteleone

The Grandstream GSC3506 One-way SIP Intercom Speaker is a one-way public address SIP speaker that allows offices, schools, hospitals, apartments, and more to build powerful public address announcement solutions that expand security and communication. This SIP speaker supports integrated dual-band 802.11 a/b/g/n Wi-Fi and Bluetooth functionality, SIP paging and multicast paging.

Multicast paging on the Grandstream GSC3506 One-way SIP Intercom Speaker allows different SIP users listen for paging calls from a common multicast IP address. In multicast paging calls, an audio connection will be set up from sender to receiver, but the receiver will be only able to receive audio, a one-way communication. The two entities, Sender/Receiver, must be located on the same LAN (same broadcast domain).

To receive a multicast page, the GSC3506 must be well-configured to listen to the right address and port. The configuration is located under Phone Settings → Multicast/Group Paging. Up to 10 listening addresses are supported with priority levels from 1 to 10.

Multicast paging configuration requires a reboot to take effect.

Users can enable the “Paging Priority Active” option (under the Multicast Paging tab) to accept incoming paging calls during active multicast paging. The paging call with a higher priority than the active one will be accepted.

In the case of receiving a multicast paging call while on a unicast SIP call, the GSC3506 can choose to either keep the SIP call or hold this last and allow the multicast call, depending on the paging call priority.

This can be set using the “Paging Barge,” option. If the option is set to “Disabled” all incoming multicast paging calls will be dropped while on a SIP call. If the multicast paging call has higher priority than the value set on “Paging Barge”, the SIP call will be put on hold and the GSC3506 will be the incoming multicast paging.

Visit VoIP Supply’s product page or give our VoIP experts a call today at 1-800-398-8647 to find out more information!

Have you set up multicast paging on your Grandstream GSC3506 One-way SIP Intercom Speaker and have thoughts or comments you’d like to share? Please leave a comment below.

Unboxing the Yealink BH71 Pro Bluetooth Headset

The Yealink BH71 Pro Headset is one of the headsets from the new Yealink BH71 Bluetooth Headset series

In this video, we’ll unbox, set up, and run through this new generation headset’s features and functionality. 

The Yealink BH71 Pro model includes a specialized carrying case with a built-in battery that can recharge the earpiece, extending its 10-hour talk time by 20 hours, and a Bluetooth USB dongle to connect to devices that don’t have native Bluetooth support.

Watch this short video then visit our product page or reach out to our VoIP experts at 1-800-398-8647 for more information!

Watch Now: 2023 March VoIP News Update

March 28, 2023 by Tony Monteleone

Looking to get caught up on what’s new with VoIP? Then watch our VoIP News Update! In this month’s VoIP News Update, we’ll cover the top stories in VoIP! Including the new earbuds from Poly, the Poly Voyager Free 60 UC Series, Snom D Series Phones getting certified for Zoom, 3CX launching Update 7, which includes features that complement and complete Update 6, and Channel Partners Conference & Expo 2023 in Las Vegas!

How to Configure an Adtran NetVanta 1570-24-370W Switch

March 24, 2023 by Tony Monteleone

Adtran, a leading global provider of networking and communications equipment, has released their new NetVanta 1570-24-370W switch, part of the NetVanta 1570 Series.

The Adtran NetVanta 1570-24-370W is an enterprise-class, fully managed Gigabit PoE+ switch that offers advanced multilayer switching, high-bandwidth capabilities, and voice-aware features which are perfect for supporting highly resilient IoT, cloud applications, and Voice over IP (VoIP).

The 1570-24-370W switch can be configured by two methods: Web-based Graphical User Interface (GUI) or Command Line Interface (CLI).

Initial Switch Configuration Using a Web Browser:

After powering up the switch for the first time, you can perform the initial switch configuration using a web browser.   

To begin the initial configuration stage, reconfigure your PC’s IP address and subnet mask to make sure the PC can communicate with the switch. After changing the PC’s IP address (for example, 10.10.10.250), then access the web interface of the switch using the switch’s default IP address.

The factory default IP address of the switch is 10.10.10.1 and the subnet mask is 255.255.255.0. If the switch is connected to a Dynamic Host Control Protocol (DHCP) server, the server assigns the switch an IP address and the default 10.10.10.1 IP address is not configured. The DHCP server also assigns your PC the correct IP address to allow a connection on the same subnet as the switch.

To initially configure the switch, complete the following steps:

1. Power up the PC that you will use for the initial configuration. Make sure the PC has the Ethernet RJ-45 connector to be connected to the switch via a standard Ethernet LAN cable.

If the switch is connected to a DHCP server, skip to Step 3.*

*(NOTE: Users can also skip Steps 1-2, by pressing WinKey+R and typing the ncpa.cpl command to get to Step 4 directly)

2. Reconfigure the PC’s IP address and subnet mask as below, so that it can communicate with the switch. Be sure to record all your PC’s current IP settings to be able to restore them later.

For example, the method to change the PC’s IP address for a PC running Windows® 7/8.x/10 is as follows:

  • Type Network and Sharing into the Search box in the Start Menu.
  • Select Network and Sharing Center.
  • Select Change Adapter Settings on the left of PC screen.
    • Right-click on your local adapter and select Properties.
    • In the Local Area Connection Properties menu, highlight Internet Protocol Version 4 (TCP/IPv4). Then, select the Properties button.
    • Select the radio button. 
    • Use the following IP address and enter in the IP address for the PC (e.g., any IP address not in use, and in between 10.10.10.2 and 10.10.10.254), subnet mask (e.g., 255.255.255.0). 
    • Select OK to change the PC’s IP address.

3. Power up the switch to be initially configured, and wait until it has finished its start-up processes.

4. Connect the PC to any port on the switch using a standard Ethernet cable, and check the port LED on the switch to make sure the link status of the PC is OK.

5. Run your web browser on the PC; enter either the DHCP-assigned or factory default IP address to access the switch’s web interface. If your PC is configured correctly, you will see the login page of the switch requesting your username and password. In some browsers, the information needed may be requested in a new window. 

If you do not see the login page, perform the following steps: 

  • Refresh the web page.
  • Check to see if there is an IP conflict issue. 
  • Clean browser cookies and temporary Internet files.
  • Check your PC settings again and repeat Step 2.

6. Enter the factory default username in the login page. Select Login to log into the switch.

Initial Switch Configuration Using CLI:

The CLI can be accessed using any one of the two console ports (USB & RJ45) available on the switch. To establish the connection to the console port, the following are needed:

  • PC with VT100 terminal emulation software
  • Micro USB to USB cable or a DB-9 to RJ45 Serial Cable (the cables are provided along with the unit)

If you’re looking for more information about this switch, or have questions, contact one of our VoIP experts at 1-800-398-8647!

Did you successfully configure your Adtran NetVanta 1570-24-370W switch? Leave your comments below.

March 2023 VoIP Hardware Roundup: Fanvil H3 Hotel Phone, Snom’s D7XX Series is now Zoom-Certified, Base Station Pairings, and More!

March 22, 2023 by Tony Monteleone

Spring is here! And with the coming of a new season, we wanted to share some exciting news regarding some of our favorite VoIP Hardware. 

Fanvil H3 Hotel IP Phone

The Fanvil H3 Hotel IP Phone is now supported in CompletePBX. Xorcom released a new version of CompletePBX, version 5.2.13. CompletePBX 5.2.13 added the Fanvil H3 Hotel IP phone to EPM.

Snom D7XX Series

Snom’s D7XX Series of desk phones are now Zoom-Certified.

Snom’s D7XX Series consists of the following phones:

Snom D785
Snom D785N
Snom D735
Snom D717
Snom D713

Poly Studio P15 Personal Video Bar

The Poly Studio P15 Personal Video Bar is easy to set up and use so you can get it up and running in minutes and be ready to take on your next video meeting with professional video and audio quality.

Snom M500 Base Station

The Snom M500 Base Station can be set up in a dual-cell configuration so that you can pair more phones and increase the number of simultaneous calls.

The Snom M55 Handset and Snom M58 Desk Phone can be paired to the Snom M500 Base Station. Each Snom M500 Base Station pairs with eight phones and can accept eight calls simultaneously. To add more calls, easily pair a second base station for an additional eight calls. The M500 Base Station can be set up in a dual-cell configuration. In a dual-cell configuration, two M500 base stations are used. One is a primary base station, and the other is a secondary base station.

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