How to Check For Updates on Your Poly Device

June 8, 2023 by Mary Cheney

HP Poly, formerly known as Polycom and Plantronics now has an extensive line of products and over the last couple of years has been making important software improvements to many of their most popular products. 

We often have customers reach out to us asking for assistance with understanding which software version they might need for their device or how to actually update their software. We know firsthand that itā€™s difficult to sift through pages and different websites to locate this information, so we have included a couple of links below that will help you find the poly software update information you are looking for.

If you are looking to update the software of your Poly (Polycom) VVX phone, SoundStructure, or SoundStation IP then check out the information below.

The Latest Poly UC Software Release page will highlight the most important and recent software updates that Poly has released. Once you are on this page, you will see they have broken down the devices and the latest software upgrades. They will also let you know if you need to do chronological software updates or if you can just update to the latest version. This is a very important step to pay attention to. Oftentimes customers will just update the software without checking to see if they need to do multiple updates in order to get to the latestā€¦ itā€™s probably one of the number one mistakes we see. So checking this page can save you a lot of hassle.

Click here for Polyā€™s Better Together Over Ethernet connector (BTOE) application support matrix. This page also includes links to detailed release notes which can be located under the title of the release version.

If you were not able to locate the Poly (Polycom or Plantronics) software update, leave a comment below and we will help to connect you to the right information!

Shopping VoIP Products – Made Easy!

June 5, 2023 by jstewart

On-line shopping has been booming for years, but it spiked during the pandemic and afterward as people became reliant on being able to buy what they needed from the comfort of their homes. However, this created its own set of unique issues, specifically when shopping for your business. We have received various questions and concerns about an easier way to shop for what you need and immediately know if it is certified, supported, and/or compatible with a Service Provider. ā€œAsk, and Ye shall receive.ā€ VoIP Supply has made shopping our products even easier and more convenient for you. 

ā€œI just want to be able to find what I am looking for!ā€ I am sure this has been uttered or at least thought about by almost everyone while trying to find what you are looking for on-line. I myself just experienced the agony of hours of Google searching trying to find certified products from Service Providers so that I could do my job. I cannot imagine the pain and suffering you must endure when trying to find the exact VoIP products you need for your business that are also compatible or certified by your Service Provider. This is why VoIP Supply has made it easier than ever to find the exact product options you need without the headache of searches and rabbit holes of provider sites. 

VoIP Supply has created a section of our website solely dedicated to listing Service Providers and all of their certified and compatible devices from the brands you know and trust. The Shop By Service Provider section of our site lists over a dozen Service Providers including: 

Once on that page, you can choose your Service Provider and then shop by brand. Some of these brands include: 

In a post-pandemic world, the hybrid workforce seems here to stay. With that, comes more devices needed to work remotely and seamlessly. Service Providers know they need to make sure they have a wide array of options. They are constantly updating which devices are certified and compatible and thatā€™s why VoIP Supply updates this section of the site regularly. We are dedicated to providing you with the most up-to-date information and an easier way to shop! 

How To Select The Right Headsets

June 2, 2023 by VoIP Experts

We get it, there are a lot of headset options out there, and trying to find out which headset is compatible with the phone or program you are using can be difficult to find. We are here to help and provide you with some tools that will guide you through this sometimes daunting process.

If you did not already know this, many headset companies have pretty useful tools to help you navigate which headsets are compatible with certain VoIP Phones or programs. 

Here are some simple but useful tips to look out for when you are looking for a new headset! Letā€™s begin by looking at a manufacturer’s product names. For this example, I am going to use Jabra, specifically the Jabra Evolve2 75. Letā€™s look at the variations of this model and point out how to figure out the differences! 

  • Evolve2 75 Link380c UC Stereo Beige
  • Evolve2 75 Link380a MS Stereo Black
  • Evolve2 75 Link380a MS Stereo Beige
  • Evolve2 75 Link380c MS Stereo Black
  • Evolve2 75 Link380c MS Stereo Beige
  • Evolve2 75 Link380a UC Stereo Stand Black
  • Evolve2 75 Link380c UC Stereo Stand Black
  • Evolve2 75 Link380c MS Stereo Stand Black
  • Evolve2 75 Link380a MS Stereo Stand Black

Alright, are you confused? Well, donā€™t be! As you can see there are some simple giveaways right off the bat, such as the color and if it comes with a stand or not. The next thing to point out is UC vs. MS. UC stands for Universal Communication and this means it will connect to pretty much any platform or compatible phone(s) you want to use it with. MS stands for Microsoft and that means that the headset has been certified with Microsoft and that it most likely has a Microsoft Teams Connection button built right into the headset. This allows for a plug-and-play experience on the Microsoft Teams platform. The next thing to point out is the lowercase a and c. This is the identifier for the type of USB connection it has. The a represents a USB-A connection and the c represents a USB-C connection. This is probably the biggest thing that most people forget to check when purchasing a headset, so itā€™s always good to check the device or devices you going to be connecting the headset to, to ensure you have the right connection. 

The next area that I want to cover is trying to figure out if the headset you want to purchase is compatible with the device or devices you are using and most importantly if you need additional accessories to help you connect to those devices. Do not take a guess, always check to make sure what you are purchasing is compatible! Below are a couple of amazing resources to help you make the right selection. 

Jabra Headset Compatibility Guide

Poly Headset Compatibility Guide

EPOS Headset Compatibility Guide

Yealink Headset Compatibility Guide

JPL Headset Compatibility Guide

If you are still unsure, leave a comment below or reach out to [email protected] and we will help find the perfect headset solution for you!

Did You Know That Some Fanvil Phones are Certified and Compatible on Crexendo and Bicom Systems?

May 30, 2023 by Mary Cheney

If you havenā€™t checked out Fanvil yet, then now is the time! Fanvil Technology is a producer of high-quality cost-effective VoIP Phones, Hotel Phones, Headsets, and Doorphones and Intercoms. Fanvil has been in the industry for over 16 years and has established strong engineering and built solid relationships with IP communication providers.

Most recently, Fanvil has announced that they have certified more of their phones on two popular platforms! So letā€™s take a look at these new certifications and which phones are now available on those platforms.

Crexendo Certification:

The following devices are now certified with Crexendo which is powered by NetSapiens platform V43.3 and coming soon the V67 is targeted for version 44! 

  • Fanvil V65
  • Fanvil V64
  • Fanvil V62
  • Fanvil X6U-V1
  • Fanvil X6U-V2
  • Fanvil X5U-V1
  • Fanvil X5U-V2
  • Fanvil X4U-V1
  • Fanvil X4U-V2
  • Fanvil X7-V2

Bicom Systems Certification:

The following devices are now certified and compatible with Bicom Systems PBXware 6.7.1.

  • Fanvil V67
  • Fanvil V65
  • Fanvil V64
  • Fanvil V62 
  • Fanvil X7A – V2

You can click here for a full list of technology partners that Fanvil is now working with. 

Let us know which platforms you want to see Fanvil certify their products on by leaving a comment below!

May VoIP Hardware Roundup

May 25, 2023 by Tony Monteleone

VoIP Supply has been very busy, so we wanted to give you a tour of the latest VoIP hardware.

Jabra Link Bluetooth Adapters

The Jabra Link Bluetooth adapters can be used with Jabra headsets and speakerphones, including the Jabra Evolve 75 SE Headset, and the Jabra Speak2 75 UC Speakerphone.

The Jabra Link Bluetooth adapter and Jabra devices come pre-paired in the box and support plug-and-play functionality. Jabra Link Bluetooth adapters, such as the Jabra Link 380c UC, USB-C Adapter, and the Jabra Link 380a MS, USB-A Adapter, are also available as separate accessories.

VoIP Supplyā€™s Top 5 Desktop VoIP Phones

VoIP Supply researched and reviewed our most popular and recommended Desktop VoIP Phones and put together a list of our most popular phones:

Grandstream GWN7700 Series of Unmanaged Network Switches

Grandstream has released their much anticipated next series of switches, the GWN7700 Series of Unmanaged Network Switches. The Grandstream GWN7700 Series includes two models, the GWN7700 and GWN7701. Each model offers a non-PoE and PoE version. These switches include:

Q & A: What is Single-Cell Vs. Multi-Cell?

With DECT technology becoming more and more popular these days, we often have a lot of questions come in, one of those being what is Single-Cell Vs. Multi-Cell? 

During our most recent webinar with our partners at Snom/VTech, Simon Bradbrook was able to walk us through the difference and why it matters. Hereā€™s what he had to say! 

Single-Cell means that you have one single base station and the handsets are hanging off one base station. Where it becomes Multi-Cell is when you add another base station, you are creating a mesh network around that so the handsets will operate around that area. Multi-Cell gives you complete coverage for wide areas and it makes sure when you are building that mesh network, a handoff will then be completely seamless.

Here are a couple of options if you are looking for a DECT solution

Small to Medium-Size Business Solutions: Check out the Snom M5XX solution. This solution can support 1-6 base stations and it increases the size of the area you are able to get them to work within.

Enterprise Business Solutions: Consider the Snom M9XX solution. This model allows from 1-1000 base stations! The M9XX also has a ā€˜site survey modeā€™ built right into the handsets so you donā€™t need additional software or hardware on premise to know where to place your additional base stations! Game changer right there!

If you have additional questions about DECT technology or any of the solutions we have discussed in this Q&A post, leave a comment below. You can also check out our latest webinar with Snom for more details about both of these solutions!

More from: Q & A Mary Cheney

Q&A: What noise-canceling technology is included in the Poly Voyager Free 60 UC Series?

May 23, 2023 by Tony Monteleone

The Poly Voyager Free 60 UC Series Earbuds are the latest addition to the Poly Voyager family of enterprise Bluetooth headsets. 

The Poly Voyager Free 60 UC Series Earbuds feature a stem design with three microphones per earbud that triangulates on the userā€™s voice and minimizes surrounding noise so they are always heard loud and clear. Combined with hybrid and adaptive Active Noise Canceling (ANC), and advanced noise-blocking algorithms to further reduce background noise, the Voyager Free 60 UC Series ensures crystal clear audio on both sides of the call.

Poly has taken hybrid ANC to the next level with adaptive hybrid ANC offered on the Poly Voyager Free 60 UC Series. An inward-facing microphone monitors what the user hears, and an external microphone monitors the noise outside.

The adaptive hybrid ANC automatically adjusts to your wearing style and cancels out just the right amount of noise for a quiet and comfortable experience. And with two-setting transparency mode, you can tune back into your natural surroundings without taking out your buds.

Whether you’re on a video call or listening to your playlists, these wireless earbuds are designed to keep you productive, connected, and entertained.

The Poly Voyager Free 60 UC Series comes in two models, the Voyager Free 60+ UC, and the Voyager Free 60 UC, with each model available in either a UC or Microsoft Teams variant. The earbuds are identical and come equipped with the same Poly noise-canceling technology and noise-blocking innovations while offering the same great audio and user experience. 

The only difference between the two models are the included charge cases. The Poly Voyager Free 60+ UC includes a touchscreen charge case that provides full remote control of the earbuds and other unique features. The Poly Voyager Free 60 UC includes the basic charge case without a touch screen.

Visit VoIP Supplyā€™s Poly page for more Poly Voyager Free 60 UC Series options and give our VoIP experts a call at 1-800-398-8647, we will be happy to help you find the right solution.

Have you started using the new Poly Voyager Free 60 UC Series Earbuds? Please leave a comment below.

It’s Time to Save Big with Refresh!

May 17, 2023 by Mary Cheney

Every month we like to highlight products from our Refresh line of like-new VoIP hardware. We are passionate about this line because they are not only in great shape, but we are also keeping these devices out of landfills! Just because they are older doesnā€™t mean they stink! 

Our certified Refresh products go through an extensive 10-step process, they are inspected, tested, thoroughly cleaned, and upgraded to the latest and greatest firmware. You can even check out our video of the process here! All of our Refresh products come with a standard 1-year warranty with the option to purchase additional coverage!

So, letā€™s check out some of our latest in-stock and ready-to-ship Refresh products!

Refresh Yealink SIP-T46S (Like New)

The Yealink T46S with Opus support brings the same elegant look and feel of the previous T4 Series models but with the added bonus of enhanced performance at no added cost.

Refresh Polycom VVX 411 (Like New) 

You seriously canā€™t beat the price of this phone! The Polycom VVX 411 is a 12-line HD Voice business media phone with a 3.5″ color LCD display and dual Gigabit RJ45 ports for knowledge workers and office staff. 

Refresh Yealink SIP-T54W

The Yealink T54W is a Linux-based mid-level IP phone with a 4.3″ pixel color display that is fully adjustable. The T54W supports 10 line keys and 16 SIP accounts and features built-in Bluetooth and Wi-Fi.
These are just a few of our Refresh devices, if you are looking for something else, be sure to check out our Refresh category on our website! You will be able to find all of our current like-new products. If you canā€™t find what you are looking for, drop a comment below or reach out to us at [email protected] and we will be happy to look into your request!

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