How to Use Revolabs Conference Phones to Overcome Audio Challenges in Huddle Rooms

August 11, 2015 by Nathan Miloszewski

Revloabs UC Conference Phones for Huddle Rooms | FLX UC 1000

Revolabs UC Conference Phones for Huddle Rooms

Note: This is a guest post by Victoria Zona, Senior Channel Sales Manager, Revolabs

Many companies today are challenged during the typical video conference call due to the sound quality or speaker limitations of the systems they are using.

Most large companies are getting away from only utilizing large executive board rooms for conferencing.

Companies are now creating multiple smaller huddle rooms where their teams can meet and collaborate in a more intimate setting. They want conferencing solutions in these rooms that are easy to use for their teams and easy to support for their IT department.

Causes of Poor Audio Quality

Sadly, many times when users meet for a video conference all of their colleagues gather closely around a speaker phone, use a poor quality USB conference phone or even sometimes (as crazy as it sounds) use the internal speakers and microphone of their laptop or PC.

All of these scenarios provide poor audio quality.

 

More thought and expense goes toward a nice video signal and display than how a room should sound and pick up voices of participants.

 

Good Video Does Not Make Up for Bad Audio

More thought and expense goes toward a nice video signal and display than how a room should sound and pick up voices of participants.

With poor audio quality participants on both sides struggle to hear. It seems more like “surveillance” of the rooms than conferencing.

They can see what is going on but poor sound quality significantly impacts the overall effectiveness of their meeting. The best video feed cannot make up for bad audio.

Revolabs FLX UC 1500

How To Solve Audio Problems with Revolabs

To solve these problems corporations really need to be equipped with the latest in high quality audio communication technology.

Revolabs conference phones solve these problems.

The FLX UC product line provides:

  • Professional quality audio output through tweeter and mid-woofer speaker elements,
  • Four embedded microphones for full 360° coverage of audio capture,
  • and Incorporates integrated acoustic echo cancellation and full duplex audio.

 

Revolabs FLX UC1500

The FLX UC 500 is for USB softphone only calls and PC audio applications, while the FLX UC 1000 and FLX UC 1500 are two-in-one solutions that combine a USB speakerphone with a VoIP conference phone and a color dialer that can bridge calls between the two.

The UC 500 and UC 1000 are perfect for 8 to 10 participants and the UC 1500 ships with extension microphones and that can cover 16-18 participants in the room.

Whether you have a BYOD environment or a VoIP phone or both in your collaboration spaces, Revolabs UC products provide superb crystal-clear audio for all your meeting needs.

Author Bio

Victoria Zona Revolabs

Victoria Zona
Senior Channel Sales Manager, North America, Revolabs
Victoria Zona has more than 20 years of experience in channel sales. In addition, she was also recognized as a CRN Channel Chief for 2014. At Revolabs she is responsible for directing and managing the North America DMR channel. Connect with Victoria on LinkedIn and Twitter

 

 

VoIP Q&A: Invoxia WebRTC, ATA SIP Setup, and Conference Phones on a Grandstream PBX

August 7, 2015 by Nathan Miloszewski

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Can I use Invoxia NVX phone as a WebRTC phone

Q: Can an Invoxia NVX phone be used as a “WebRTC phone”? Will the browser recognize the handset as audio mic/speaker?

A: The handset itself can be used as a USB audio device if you plug it directly into a PC for use with a softphone. See the Michael Graves review here where he does that successfully.

But unfortunately the answer to that question is no. Invoxia confirmed that the NVX 220 and 620 are SIP phones using SIP protocol to get connected.

However the NVX can be used as a Bluetooth speaker  when using a WebRTC  app on your smartphone.

Invoxia NVX 220 620 WebRTC

How to setup SIP extension on Cisco SPA232D ATA

Q: I just bought a Cisco SPA232D adapter and have some difficulty hook it up with our Avaya IP Office 500.

I created a SIP extension with password. It worked fine with a Polycom SIP phone. Ultimately I need to connect an analog phone through this SPA232D device using the same extension. How do I set this up?

A: Once you have created the Sip Extension and User for this device in the Office manager, it’s just a matter of entering those credentials into the “Quick Setup” tab of your adapters user interface (UI).

Follow this guide:

LINE 1:

Proxy = IP Address of Avaya IP Office

Display Name = Extension

User ID = Extension

Password = SIP Device Password

How to connect VoIP conference phone to Grandstream UCM6100 PBX

Q: Is it possible to connect the Polycom IP 6000 conference phone to a Grandstream UCM6100 series PBX?

A: Of course!

Create an extension in the PBX for this phone and point the conference phone to that created extension.

For example:

Extension,

Server Address,

SIP Secret,

Display Name

That’s all for this week, stay tuned for next week’s VoIP Q & A.

Business VoIP Systems: Education and E-Books

August 6, 2015 by Jeff Quinn

How to solve problems with VoIP
When you’re in the market for a new VoIP system there are many questions that need to be answered, starting with:

  • Would you like to go with hosted service or an on premise system?
  • What software platform would you like?
  • What kinds of features do you need?
  • Does every employee need a desk phone or, can they use softphones?

And depending on where you are in the process, you may not even know what some of these things are.

We Can Help

Here at VoIP Supply we are here to help with plenty of:

  • Learning documents,
  • Case studies,
  • And our one-of-a-kind sales staff with knowledge on all types of systems and deployments.

Case Studies

I would like to share a case study with you that VoIP Supply and Xorcom completed together with Chabot Space & Science Center. We were able to deploy a Xorcom XR2074 along with Yealink phones.

The customer defined what needs he was looking and we needed to find a cost-effective solution because the center is a non-profit organization.

Check out the entire case study here.

VoIP Supply and Xorcom Chabot Space and Science Center Case Study

Download the VoIP Supply and Xorcom Case Study

Educational Guides

A valuable piece of education that VoIP Supply has created for our users is our Buyer’s Guides! These guides have laid out the entire process of choosing a VoIP system down to the last piece of equipment you will need.

We have created 9 guides so far and are in the process of creating more. Some of the guides include:

Basic VoIP Deployment

Learn about basic VoIP deployments like this one in our Buyer’s Guides

Be sure to check out all the VoIP Supply Buyer’s Guides. If you don’t see a document that you’re looking for please email me directly and I would be happy to get you the information you would need.

As always, feel free to reach out to our staff at VoIP Supply by phone at 800.398.VoIP.

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VoIP Supply Q&A: Ringtones and BLF with Grandstream and Elastix in a Law Firm, Grandstream HT502 ATA Disconnect Duration, and Moimstone MWP1100A

July 31, 2015 by Nathan Miloszewski

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Elastix miniUCS and Grandstream GXP2130 different internal extensions and BLF

Q: I recently installed an Elastix miniUCS with Grandstream GXP2130 phones in a law firm and they requested a few features. They were hoping to have a different ring tone for internal extensions when calling as well as being able to “see” which line was in use on the phones?

A: You can customize the ringtone by creating rules for those internal extensions.

See Page 39, “Match Incoming Caller ID.” of the Grandstream GXP Series Admin Guide:

Download Grandstream GXP2130/GXP2140/GXP2160 Admin GuideAlso, you can enable the BLF function (busy lamp field) so you’ll be able to see what extensions are in use.

For example, this is what the different colored lights mean:

  • Green = Available
  • Red = In Use

You can enable the BLF function by configuring the “BLF Server’ field under General account settings of the GXP2130.

How to setup Grandstream HT502 ATA disconnect duration

Q: Hi, I recently purchased some Grandstream HT502 ATAs. The ATAs have a pretty standard configuration with my VoIP provider. So I have the analog lines going out of the ATAs and into my legacy on-site PBX system.

The problem I am having is if I call in on my cell phone and the call comes in on the ATA and rings my legacy PBX and the auto-attendant starts talking and then I hang up my cell, the call will “live on” in my PBX for several minutes.

It’s like the on-site legacy PBX is not getting the correct disconnect signal from the ATA….any tips?

A: By default the Grandstream HT502 ATA supports busy tone disconnect.

This is not supported by all legacy PBX’s.

You need to check and or test what kind of disconnect the PBX supports. It could be polarity reversal, that then needs to be enabled, or loop current disconnect.

For loop current, you need to increment the disconnect duration by 100 ms and try until you reach the proper value (~500 to ~1000). These settings are under FXS on the WebUI.

TL;DR

In short, test the other disconnect method the HT supports.

Updated Response From Customer:

Thanks, set disconnect to 1000 and now it is disconnecting calls properly.

Download Moimstone MWP1100A Admin Guide

Q: Where can I get the Admin Manual for MWP 1100A

A: No need to look any further, you can download the Moimstone MWP 1100A admin manual right here:

Download VoIP Systems Guide

That’s all for this week, stay tuned for next week’s VoIP Q & A.

WiFi Innovations, Security, and Challenges Explained in Interview with David Callisch of Ruckus Wireless

July 30, 2015 by Jeff Quinn

Image Courtesy of Jokideo Jokes and Pictures

At VoIP Supply, we are constantly expanding our product catalog to make sure we are able to fulfill all of our customers needs.

When we were researching Wi-Fi infrastructure, Ruckus Wireless was an easy choice.

David Callisch, Ruckus Wireless

David Callisch, Ruckus Wireless

I had the pleasure to discuss Ruckus Wireless with David Callisch, VP of Corporate Marketing, over at Ruckus Wireless.

He was able to shed light on different deployments for Ruckus, new products, and recent Ruckus partnerships. What follows is my interview with him. Enjoy!

VoIP Supply: For folks who are unfamiliar with Ruckus Wireless, tell us about your company?

David Callisch: Ruckus is now the world’s largest independent supplier of advanced Wi-Fi systems for enterprises and carriers around the globe. Headquartered in Sunnyvale, California, the company currently operates in some 35 countries with over 1,000 employees around the world. The culture of the company has always focused on our ability to innovate and respond more quickly to organizations with the technology they just can’t get from larger suppliers. Most companies like to deal with vendors such as Ruckus because we answer the phone when they call, listen when they talk and take their business as seriously as our own.

VS: What are the latest innovations from Ruckus?

DC: The most recent and notable innovation and technology offering from Ruckus was delivering the industry’s first 802.11ac Wave 2 system designed specifically around the new standard to deliver gigabit class Wi-Fi performance, extended range, and reliability.

 

Outdoors and in public venues like stadiums, companies are typically providing Wi-Fi service to a huge number of users each armed with multiple devices…So they need a smarter Wi-Fi infrastructure able to adapt to all these different variables. Our systems do just that.

 

VS: Any great installation stories that show how Ruckus Wireless can solve customer’s wireless needs?

DC: Columbia public schools, a large school district with some 30 schools covering 300 square miles recently saw Wi-Fi connections and data traffic explode. Unfortunately, their existing HP Wi-Fi infrastructure just couldn’t keep up. So they issued an RFP to all the competitive suppliers such as Aruba, Aerohive, Cisco, and Ruckus. They decided to pick two finalists and perform a proof of concept in two schools with the two different vendors. At the end of the trial, Ruckus was able to deliver three times the performance and range with 40% fewer access points at half the cost.

The school district has now become the first in the nation to standardize on 802.11ac Wave 2 products from Ruckus, deploying more than 1,400 APs to support 18,000 students.

ruckus_cta_voip supply
Can you shed some light on the partnership with Juniper Networks?

Our new partnership with Juniper allows our customers to deploy a best-of-breed wired and wireless infrastructure able to support and scale to meet the insatiable demands for wireless performance. As mobile devices become faster and more powerful, the pressure is being placed on both the wired and wireless infrastructure to support unprecedented levels of client density.

VS: What is your personal favorite product in the Ruckus catalog?

DC: The coolest product that we have is our new ZoneFlex P300 Outdoor Wireless Bridge. It’s a long-range wireless bridge based on the 802.11ac standard. The P300 can be used to extend a broadband connection and hundreds of megabits per second over 8 to 20 miles depending on the type of antenna used. It’s super small, super light and helps companies effectively eliminate the need for fiber connections between sites where they just can’t afford or get fiber connections.

VS: What are some common problems you see with WiFi infrastructure that Ruckus can help solve?

DC: Ultra-fast wireless performance at longer ranges, more stable and reliable connectivity, and the ability to automatically adapt Wi-Fi signals to a large number of clients wanting to connect at the same time within constantly changing environmental conditions.

 

Unlike every other supplier out there, Ruckus builds carrier-grade Wi-Fi systems that not only scale to insane levels but are simple to deploy and among the most cost-effective in the world.

 

VS: Outdoor WiFi is common on campuses, public spaces, and stadiums. Is it more or less challenging than an indoor application?

DC: Generally speaking outdoor Wi-Fi is more challenging but it all depends. Outdoors and in public venues like stadiums, companies are typically providing Wi-Fi service to a huge number of users each armed with multiple devices. These myriad devices are unknown and not controlled by the company providing the Wi-Fi service within environments they can’t really control. So they need a smarter Wi-Fi infrastructure able to adapt to all these different variables. Our systems do just that.

VS: How does Ruckus address WiFi security concerns?

DC: By offering the most sophisticated encryption, authentication options and making them brain-dead simple to use. One good example of this is the innovation of dynamic pre-shared keys, a patented technology that automatically generates and can install a unique encryption key on each client devices with little to no human intervention, tying that encryption key to each device so it cannot be compromised.

VS: There are a lot of wireless solutions to choose from, what makes Ruckus different?

DC: Simply put, no other Wi-Fi system on the market today goes faster or farther, serving more users with the fewest number of access points. Unlike every other supplier out there, Ruckus builds carrier-grade Wi-Fi systems that not only scale to insane levels but are simple to deploy and among the most cost-effective in the world.

Top 3 VoIP Questions and Answers from VoIP Supply This Week (July 24)

July 24, 2015 by Nathan Miloszewski

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Polycom IP 331 qa

Q: We have Polycom IP 331 VoIP Phones and some of our users are saying that the ringer is too low. They have the volume cranked all the way up but the volume is still not loud enough. Is there any way to boost the volume or is there a loud ringer that can be purchased for these phones.

A: There is a way to increase the ring volume for phones deployed in a noisy environment.

Unfortunately, it requires some reconfiguration so it’s not as easy as a simple settings adjustment. Here’s a link to the to the instructions posted on The Polycom Community that will walk you through the steps on how to change ringtones on Polycom phones for incoming calls.

How to pair Sennheiser MB Pro 1 Bluetooth with Snom 760 phone

Q: I purchased a Sennheiser MB Pro 1 Bluetooth headset and an IOGEAR Bluetooth 4.0 adapter to pair with a Snom 760 IP phone.

Pairing doesn’t work. Is the Snom Bluetooth dongle the only way to pair with this headset with this model phone?

A: First, there is a minimum firmware requirement on the phone of 8.7.5.9 or above so make sure that the software on your Snom phone meets this requirement.

If the IOGEAR Bluetooth adapter isn’t working, you’ll need to use the Sennheiser BTD 800 USB dongle that’s included with the Sennheiser MB PRO 1 UC Bluetooth headset which is the next model in their MB Pro series.

The Sennheiser headset compatibility guide confirms that the MB Pro 1 UC works with the Snom 760:

sennheiser mb pro and snom 760

And the Sennheiser instruction manual shows the difference between the MB Pro 1 and MB Pro 1 UC headset models:

sennheiser mb pro 1 uc

You should plug the Sennheiser BTD 800 USB dongle into the phone, and then complete pairing the devices. Here’s a link to the Sennheiser MB Pro 1 and MB Pro 2 instruction manual.

Does the Grandstream GXP2130 work with the Plantronics Voyager Pro headseat?

Q: Does the Grandstream GXP2130 phone work with a Plantronics Voyager Pro Headset?

A: Yes, all of the Grandstream GXP phones have built-in Bluetooth capabilities.

Note that the Plantronics Voyager PRO is end-of-life so if you ever need a new Bluetooth headset for your Grandstream GXP2130, the recommended upgrade is the Plantronics Voyager Legend CS:

  • Monaural (one ear) design with behind the ear comfort-tested sling
  • Up to 7 hours talk time, up to 11 days standby time
  • Roam up to 33 feet from desktop charging base (when used with deskphone) or mobile device (when used mobile)
  • Voice command capable

That’s all for this week, stay tuned for next week’s VoIP Q & A.

Did You Know? 7 Facts About Yealink That May Surprise You!

July 21, 2015 by Jeff Quinn

Yealink IP Phone Family

As the Yealink product line grows and matures into a leader in the VoIP endpoint market, we thought it would be a good idea to give our readers some background on the company that you may not know about them.

I personally think #3 was a great move for the company on a whole to appeal to it’s customer base.

#1.  200 R&D Employees

With that many employees focused solely on creating a better product with the latest features, only good things can happen. Also this means that new products will have little to no bugs/errors that will need to be corrected. They have so many employees to work out all the kinks before it makes it to your desk.

#2.  Microsoft Lync Compatible

The T48G and T22P have already been certified with Microsoft and I don’t think they will be stopping there. With the debut of Skype for Business I can see Yealink moving right along to certify all their new T2 Series and T4 Series phones

 

Jack of all trades or the master of one? Yealink is trying to be the master of one. They are not looking to add a PBX or gateway or switch to their profile.

 

#3.  US based Tech Support

Yealink has launched real-time Technical Support Service for North America. With the new service, customers in North America now enjoy Yealink’s prompt and professional services. You can reach the technical support by submitting a ticket here: https://ticket.yealink.com/. The team at Yealink is available Monday through Friday from 8:30am to 6:30pm EST.

#4.  Break Room to Conference Room Phone Options

Yealink offers a phone for the break room, the front desk, the call center employee, the executive and the conference room. They have it all and if there is something they are missing they like to hear feedback from their customers. They want to be the leader and will stop at nothing until their goal is reached.

Shop VoIP Phones

#5.  Broad Software Compatibility

Yealink, together with our technology partners, has built the Unified Communications Ecosystem Solutions for businesses. These Ecosystem Solutions include On-premise Solutions, Cloud-hosted solutions, and IP Contact Center Solutions.

In this ecosystem, Yealink provides one-stop open SIP terminal solution with customized features, perfectly integrated with the leading IP-PBX, Unified Communications, IP Centrex and Contact Center platforms like Asterisk, 3CX, Tadiran, Broadsoft, Metaswitch and Genesys.

#6.  Focused on Creating the Best VoIP Phone

Jack of all trades or the master of one? Yealink is trying to be the master of one. They are not looking to add a PBX or gateway or VoIP switch to their profile. They are creating VoIP phones and staying on that path. This allows all their research and development people to focus on one thing.

#7.  Cordless Phones with a Repeater

There are plenty of different cordless VoIP phone options for you, but how far is the range? Depending on the size of your office you may not be able to reach all corners with just a typical DECT solution. Yealink has a repeater to extend the reach up to 150 feet! This is a huge gain at the price point and feature set Yealink is offering.

Is there something we missed? Let us know your thoughts, facts, tidbits on Yealink. We would love to hear about them.

Top 3 VoIP Questions and Answers from VoIP Supply This Week (July 17)

July 17, 2015 by Nathan Miloszewski

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Microsoft Lync Server Needs Skype for

Q: We need to confirm that the latest UC firmware 5.4.0 from Polycom will support Skype for Business server 2015.

A: The quick answer is no.

Firmware version 5.4.0 has a bug and should not be installed.

UC version 5.3.1 will support Skype for Business (this version was released after 5.4.0) and Polycom lists firmware 5.3.0.12074 as the “Version Tested”, so this and anything after will be supported including versions 5.1 or 5.3.

How to connect a VoIP Phone over a Wireless Bridge to be used as an extension

Q: We have an in-house phone switchboard with available analog and digital extensions. A nearby office is connected to our LAN over a wireless bridge. Is it possible to connect a phone to the LAN at the remote office and then have a device connected to our LAN in the main office to connect that phone to an extension on the switchboard? The LAN is connected to the Internet through a firewall, but I do NOT want the phone to connect as a VOIP phone through the internet but to act as an extension on our main number. We are not currently planning to switch to VOIP phones for all the extensions.

Is this possible?

A: This would largely depend on the specific PBX you have, and the LAN/WAN setup of your network. If the PBX has IP connectivity and you can register SIP devices, AND if the wireless bridge connects devices directly to your LAN, then you should be able to register the remote phone the same way you would if it was right in your office.

How To Use IP Paging Speaker to Notify Employees on the Floor

Q: I have a production plant and want to install a speaker that can allow me to call out the personnel down on the floor. I wish to do this through any of my current IP phones which are Yealink and are already working on my network. I need to know if this product (Advanced Network Devices Outdoor Speaker) would do the job and how would it work.

A: The Advanced Network Devices IPSWS-SM-O Outdoor Speaker that you’re inquiring about is an Outdoor IP paging speaker.

You can register it as an extension on your PBX and then call it to send a page. Note that this would be one-way audio only.

That’s all for this week, stay tuned for next week’s VoIP Q & A.

It’s No Small Feat Picking the Right VoIP Phone for Your Small Business (Event Ended)

July 16, 2015 by Nathan Miloszewski

grandstream webinar gxp 1600

Small businesses have the same pressing communication needs as any other business.

But with so many phone options to choose from, where do you start?

Grandstream is here to help with their GXP1600 series of VoIP phones.

And there’s no better way to learn about this new generation of small business VoIP phones than registering for our upcoming webinar.
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