Mitel Open Solution SIP Phones for Carlsberg Breweries and Hyatt Hotels

September 18, 2015 by Nathan Miloszewski

mitel 6800 series sip phones banner

If you haven’t heard the latest news, Mitel acquired Ontario, Canada-based Aastra Technologies, an equally well-known VoIP phone manufacturer.

They did this to offer you a complete open communication solution.

But, as part of the merger, some familiar Aastra phones were either discontinued, replaced, or renamed.

All Aastra products at VoIP Supply have been relabeled and transitioned over to the Mitel brand and you can still find the VoIP products that were formerly under the Aastra label by visiting the Mitel VoIP Supply page.

Now Featuring the Open Solution 6800 Series

We’re currently featuring the Mitel 6800 series, a family of powerful and modern SIP Phones offering advanced interoperability with major IP telephony platforms.

All phones in the 6800 series have a sleek and modern industrial design, HD wideband audio, enhanced speakerphone, and superior audio processing for rich and clear hands-free conversations.

From 2-Lines to 24-Lines

From the 2-line Mitel 6863 SIP phone for light call volumes up to the powerful 24-line Mitel 6869 SIP phone with a large color display for executives, you’re sure to find the right Mitel 6800 Series phone for your business needs.

mitel comparison

Click to download Mitel 6800 series brochure/comparison chart

Case Studies: Carlberg Breweries and Hyatt Hotels

Carlsberg has been using Mitel since 1982 – find out why:

The hospitality industry relies heavily on communication, learn more about why Hyatt is using Mitel in nearly 70% of their North American hotels:

For more information about Mitel products available through VoIP Supply, call 800-398-VoIP or browse all Mitel phones here.

mitel 6800 cta

How BYOD Is Improving Productivity In The Workplace

September 17, 2015 by Elizabeth Krohn

How BYOD Improves Productivity

It wasn’t until a few years ago that I began to hear more and more about the idea of BYOD (Bring Your Own Device) for remote workers – and it made total sense. Who wants to carry around two laptops, phones, or even tablets while trying to make the most of their work day?

I feel like some days are hard enough to get done what you need to, and having to add the hassle of carrying around multiple devices to accomplish essentially the same tasks, really leads to a lack of productivity and major frustration for workers who are regularly on-the-go.

How BYOD Improves Productivity

So how can BYOD improve productivity in the work place? I could spout off all the ways that I think BYOD improves productivity, but let’s take a look at what the others have to say. In 2014, Voxer.com wrote an article outlining the different ways that BYOD has increased productivity in the workplace.

They stated that employees average around 120 minutes of extra working time per day, and also end up sending an additional 20 emails per day as a result of BYOD.

They also stated that companies who implement BYOD in the workplace, are 37% more likely to have higher employee satisfaction ratings due to an increase in the ability to utilize out-of-the-box style creativity and problem solving techniques.

73% More Likely to Increase Sales with BYOD

At the end of the article, they concluded that organizations who established BYOD in their workplace were 73% more likely to have increased sales, and also a higher acquisition rate for new customers.

They also stated that, “…54% (of companies) reported a greater ability to bring new products and services to market, and 54% said their companies were more likely to report increased profits.”

So essentially, not only does BYOD make the workday more convenient for employees and is likely to improve their overall happiness, but it also can boost productivity, profit, and business development for the companies that choose to implement it.

What About Security?

Now, there have been some concerns about BYOD with regards to securing these personal devices, but honestly, I believe that this argument has come to an end, as new and always evolving software security programs for phones, tablets, and laptops are being created on a regular basis.

PC Magazine reviews some of the best mobile security software programs today, such as McAfee, Lookout, and Lastpass. So there’s always an option to keep your data secure and accessible.

So, you may be asking yourself, if BYOD actually increases productivity in the workplace, how do I actually go about implementing this? Great question. Our next BOYD blog post will outline the some of the practical applications for two of our BYOD devices – the Invoxia NVX 620 and NVX 220 VoIP Phones.

VoIP Q&A: Ruckus ZoneFlex T300 Coverage and Usage, Headsets for Grandstream GXV3275 IP Android Phone

September 11, 2015 by Nathan Miloszewski

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top real questions and answers from this past week (from VoIP users just like you).

ruckus qa

Q: What is the range of the Ruckus ZoneFlex T300 Outdoor Wireless Access Point? Does it come with software or do I need to purchase software separately? How many users can it support? Does the T300 support IPTV streams?

A:  The Ruckus ZoneFlex T300 Outdoor Wireless Access Point offers dual-band 802.11ac and is rated IP-67 for outdoor environments. The T300 is specifically designed for high traffic public venues such as airports, convention centers, plazas, malls, stadiums, and dense urban environments.

Let’s take your questions one at a time.

T300 Range

According to Ruckus, the maximum distance of the Ruckus T300 is technically 25 km but, 10 km is more realistic. That kind of distance is can be achieved between two Ruckus access points with line of site and directional antennas.

In everyday applications, your maximum distance is determined by your uplink signal, not the access point downlink. A good rule of thumb for the Ruckus T300 is to plan on a distance of less than a football field for optimal coverage assuming moderate usage.

Ruckus T300 omni-directional antenna

T300 Software

All Ruckus access points can run in standalone mode. But, you’ll get a lot more functionality when you use the T300 with a Ruckus ZoneDirector Software Platform.

Ruckus ZoneDirectors are smart wireless LAN controllers with more features than your typical centrally managed system.

ZoneDirector Smart WLAN controllers use a highly-intuitive Web user interface to provide easy configuration and administration

Ruckus ZoneDirector are smart wireless LAN controllers

T300 Max Users

Maximum users for the T300 is rated at:

  • 200 Encrypted
  • 500 Unencrypted

T300 IPTV Support

Yes, the T300 does support IPTV with built in QoS when used with a Ruckus ZoneDirector

For more information, download the Ruckus ZoneFlex T300 Datasheet.

grandstream qa 3275

Q: For the Grandstream GXV3275 phone is it possible to use a USB headset like Logitech with it ?

A: The Grandstream GXV3275, a 6-line multimedia video phone with a 7″ color touch screen, includes dual USB ports.

However these USB ports are for storage and and transferring files to the GXV3275.

GXV3275 Headset Options

The GXV3275 supports:

  • Hands-free Bluetooth headsets
  • Electronic Hook Switch (EHS) with Plantronics Headsets
  • RJ9 Headsets
  • 3.5mm Stereo Headsets with Microphone

For more information, check out the video below or download the Grandstream GXV3275 User Guide.

 

 

That’s all for this week, stay tuned for next week’s VoIP Q & A.

VoIP Q&A: Sangoma Low Profile Faceplate, Snom PA-1 Configuration, Aastra Phone Admin Setup

August 24, 2015 by Nathan Miloszewski

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

How to Remove the Faceplate on a Sangoma A101DE Card

Q: We have a Sangoma A101DE PRI card. I need to replace the faceplate with the low profile face plate.

Is there a manual or a guide on how this face plate is changed out?

A: Unfortunately there is not a guide to remove or replace the faceplate.

If you don’t have the special tool that fits between the cards, this job can be a little challenging.

We recommend very carefully disassembling the card itself, so you have access to those screws, then replacing the faceplate and carefully reassembling the card.

Sangoma A101 Demo

How to Configure a Snom PA-1 Public Announcement System

Q: Where can I find information on how to configure it the Snom PA-1 [Public Announcement System Digital Amplifier for broadcasting announcements over 8 ohm speakers]?

I’m looking for information on how to connect the RJ45 from the Snom and how to connect it to a phone system that is on the same network

A: It’s always better when we can show you how something is done so check out this video from our friend Matt Landis (@matthewlandis) in which he explains how to setup this SIP loudspeaker with PoE, how to use Snom’s firmware, and he even provides a paging demonstration:

Additionally, check out these Snom PA-1 resources:

Aastra 6700i Series IP Phone Login Information

Q: What is the default login information for Aastra 6700i IP phones?

A: The default username should be: admin.

The default password should be: 22222.

For more information, download the Aastra 6700i, 6800i, and 9000i Series SIP IP Phones Administrator Guide.

That’s all for this week, stay tuned for next week’s VoIP Q & A.

5 Keys to Choosing the Right Conference Phone

August 21, 2015 by Nathan Miloszewski

5 keys to consider when choosing a conference phone
For quick, impromptu meetings you can grab a co-worker and have an informal conference call right in your office just by using the the speakerphone on your desktop phone.

The desktop speakerphone, that tried and true collaboration tool, has certainly improved over the years with full duplex, HD audio, and echo cancellation.

But really, are the features and sound quality all that great?

When you need to have a real meeting you need to have a real conference phone.

How to Choose Conference Phones?

Within your budget, take the five keys into consideration: Room Size, Power Source, Connection Type, Call Recording, Portability. The differences between brands and models, then, may seem slight until you think about how you’re going to use this device.

Here’s the standard definition of a conference phone:

 

Conference phones are typically used in large offices and conference rooms where multi-party phone calls take place.

 

Sounds pretty straightforward, right?

Here are five conference phone considerations:

#1: Decide Your Room Size 

Different conference phones have different microphone pickup ranges and speaker quality. The size of the room will dictate how powerful and robust the device you need.

Some conference phones offer optional expansion microphone kits to expand the audio range for larger rooms with lots of people.

Konftel 300IP with expansion microphones

Konftel 300IP with expansion microphones

#2: Choose Your Power Source

Standard power options for conference phones are either AC adapter or Power over Ethernet (PoE). If your room is wired for PoE, that’s a great way to simplify installation. If you prefer to use an AC adpater to power the unit, just make there’s an outlet nearby where you plan on putting it.

Other options include USB and rechargeable batteries, depending on the type of conference phone you’re looking at.

#3 Choose a Convenient Connection Type

The connection type that you need or want for your conference phone is related to power source options mentioned above.

It’s possible now to get a variety of conference phones that connect via:

  • Wireless
  • DECT
  • USB
  • Mobile / Cell Phone
Konftel 300Wx Wireless Conference Phone

Konftel 300Wx Wireless Conference Phone

The Konftel 300Wx, for example, allows you to hold wireless conference calls where and when it is convenient. It has an HD omnidirectional microphone that can pick up sounds in an area of about 300 square feet (a 10′ x 30′ room), making the 300Wx a solid choice for executive offices or small conference rooms.

#4 Consider Call Recording Functionality

Sometimes a meeting is so great that you wish you could relive it again and again.

That’s probably never the case but, there are times when it’s helpful to record a conference call for:

  • Training purposes
  • Avoid having to take notes
  • Review important details
  • Share the meeting with a colleague

Some newer conference phone models make it easy to record and store meetings with a built in recording function that enables calls to be recorded to an SD Memory card.

#5 Think about Portability

Meetings don’t always happen when you’re in the office.

So the last thing to consider about your conference phone choice is how portable do you need it to be?

If you’re travelling, working from home, or working out of your car; the Konftel 300M was built as a conference phone for the mobile worker that’s:

  • Battery operated
  • Wireless
  • Connects to mobile networks (GSM/3G) by installing a SIM card
  • Connects to PCs via USB

Conference phones are still an important collaboration tool and now there are many more inspired options to choose from to make your meetings more efficient or, to simply sound better.

VoIP Q&A: Plantronics Convertible Headsets, Polycom Message Indicator Light, Switching and Intercom from Analog to VoIP

August 14, 2015 by Nathan Miloszewski

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Does the Plantronics HW521N have a conversion kit?

Q: My company has approved the purchase of the Plantronics HW251N but they won’t approve the “Bluetooth” style.

I was wondering if this headset comes apart (so to speak) and if you offered a conversion kit? I don’t know if I am going to like that band going across my head for 8 hours a day.

A: The Plantronics HW251N is a single ear, over-the-head wearing style headset.

And when it comes to wearing styles, everyone’s got a preference – You should see how many different headsets are in use in the VoIP Supply office.

Unfortunately the HW251N does not have a conversion kit. Plantronics EncorePro HW540 is a 3-in-1 convertible headse

You should try to get your company to spring for the Plantronics EncorePro HW540, a convertible headset which offers three different wearing styles.

Can the message indicator light on the Polycom VVX 500 be turned off ?

Q: Can the message indicator light on the Polycom VVX 500 be turned off when there are no messages and the phone enters into power saving mode?

A: It’s reasonable to assume that the message waiting indicator (MWI) should only illuminate when there is a message.

However, on the VVX 500, the MWI illumination persists even though no message exists because it is on by default when the phone goes into power saving mode.

Polycom’s reason for that is so that you know that the phone still has power even though the screen is asleep.

There’s no menu option to disable this feature in that power saving mode – it must be done via config file.

Add the following line to the code in the config file to turn this off:

 

ind.pattern.powerSaving.step.1.state.VVX500=”0″

 

Use our intercom systems over VoIP instead of AT&T copper wire

Q: My condo complex just purchased two Grandstream HT701 boxes and two SIP trunks from VoIP Supply so we can use our intercom systems over VoIP instead of AT&T copper wire.

The installation guy was just here and thinks that all four of the analog wires that go into the analog ports on the HT701’s need to be connected. Currently only two wires for each intercom system are connected.

What is your feedback on this? Do you agree or not?

A: If you’re talking about the actual copper wire pair(s) that gets crimped into the connector end then technically, you’re both right.

Analog lines can certainly work with just the single pair, and that is actually how most are punched down. However, some devices require two pair depending on various features.

If it works with the two pair, then I’d leave it at that. I don’t know enough about your intercom systems to accurately say you can get by with just the single pair. The second pair could be to carry the charge that opens the door.

That’s all for this week, stay tuned for next week’s VoIP Q & A.

How to Use Revolabs Conference Phones to Overcome Audio Challenges in Huddle Rooms

August 11, 2015 by Nathan Miloszewski

Revloabs UC Conference Phones for Huddle Rooms | FLX UC 1000

Revolabs UC Conference Phones for Huddle Rooms

Note: This is a guest post by Victoria Zona, Senior Channel Sales Manager, Revolabs

Many companies today are challenged during the typical video conference call due to the sound quality or speaker limitations of the systems they are using.

Most large companies are getting away from only utilizing large executive board rooms for conferencing.

Companies are now creating multiple smaller huddle rooms where their teams can meet and collaborate in a more intimate setting. They want conferencing solutions in these rooms that are easy to use for their teams and easy to support for their IT department.

Causes of Poor Audio Quality

Sadly, many times when users meet for a video conference all of their colleagues gather closely around a speaker phone, use a poor quality USB conference phone or even sometimes (as crazy as it sounds) use the internal speakers and microphone of their laptop or PC.

All of these scenarios provide poor audio quality.

 

More thought and expense goes toward a nice video signal and display than how a room should sound and pick up voices of participants.

 

Good Video Does Not Make Up for Bad Audio

More thought and expense goes toward a nice video signal and display than how a room should sound and pick up voices of participants.

With poor audio quality participants on both sides struggle to hear. It seems more like “surveillance” of the rooms than conferencing.

They can see what is going on but poor sound quality significantly impacts the overall effectiveness of their meeting. The best video feed cannot make up for bad audio.

Revolabs FLX UC 1500

How To Solve Audio Problems with Revolabs

To solve these problems corporations really need to be equipped with the latest in high quality audio communication technology.

Revolabs conference phones solve these problems.

The FLX UC product line provides:

  • Professional quality audio output through tweeter and mid-woofer speaker elements,
  • Four embedded microphones for full 360° coverage of audio capture,
  • and Incorporates integrated acoustic echo cancellation and full duplex audio.

 

Revolabs FLX UC1500

The FLX UC 500 is for USB softphone only calls and PC audio applications, while the FLX UC 1000 and FLX UC 1500 are two-in-one solutions that combine a USB speakerphone with a VoIP conference phone and a color dialer that can bridge calls between the two.

The UC 500 and UC 1000 are perfect for 8 to 10 participants and the UC 1500 ships with extension microphones and that can cover 16-18 participants in the room.

Whether you have a BYOD environment or a VoIP phone or both in your collaboration spaces, Revolabs UC products provide superb crystal-clear audio for all your meeting needs.

Author Bio

Victoria Zona Revolabs

Victoria Zona
Senior Channel Sales Manager, North America, Revolabs
Victoria Zona has more than 20 years of experience in channel sales. In addition, she was also recognized as a CRN Channel Chief for 2014. At Revolabs she is responsible for directing and managing the North America DMR channel. Connect with Victoria on LinkedIn and Twitter

 

 

VoIP Q&A: Invoxia WebRTC, ATA SIP Setup, and Conference Phones on a Grandstream PBX

August 7, 2015 by Nathan Miloszewski

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Can I use Invoxia NVX phone as a WebRTC phone

Q: Can an Invoxia NVX phone be used as a “WebRTC phone”? Will the browser recognize the handset as audio mic/speaker?

A: The handset itself can be used as a USB audio device if you plug it directly into a PC for use with a softphone. See the Michael Graves review here where he does that successfully.

But unfortunately the answer to that question is no. Invoxia confirmed that the NVX 220 and 620 are SIP phones using SIP protocol to get connected.

However the NVX can be used as a Bluetooth speaker  when using a WebRTC  app on your smartphone.

Invoxia NVX 220 620 WebRTC

How to setup SIP extension on Cisco SPA232D ATA

Q: I just bought a Cisco SPA232D adapter and have some difficulty hook it up with our Avaya IP Office 500.

I created a SIP extension with password. It worked fine with a Polycom SIP phone. Ultimately I need to connect an analog phone through this SPA232D device using the same extension. How do I set this up?

A: Once you have created the Sip Extension and User for this device in the Office manager, it’s just a matter of entering those credentials into the “Quick Setup” tab of your adapters user interface (UI).

Follow this guide:

LINE 1:

Proxy = IP Address of Avaya IP Office

Display Name = Extension

User ID = Extension

Password = SIP Device Password

How to connect VoIP conference phone to Grandstream UCM6100 PBX

Q: Is it possible to connect the Polycom IP 6000 conference phone to a Grandstream UCM6100 series PBX?

A: Of course!

Create an extension in the PBX for this phone and point the conference phone to that created extension.

For example:

Extension,

Server Address,

SIP Secret,

Display Name

That’s all for this week, stay tuned for next week’s VoIP Q & A.

Business VoIP Systems: Education and E-Books

August 6, 2015 by Jeff Quinn

How to solve problems with VoIP
When you’re in the market for a new VoIP system there are many questions that need to be answered, starting with:

  • Would you like to go with hosted service or an on premise system?
  • What software platform would you like?
  • What kinds of features do you need?
  • Does every employee need a desk phone or, can they use softphones?

And depending on where you are in the process, you may not even know what some of these things are.

We Can Help

Here at VoIP Supply we are here to help with plenty of:

  • Learning documents,
  • Case studies,
  • And our one-of-a-kind sales staff with knowledge on all types of systems and deployments.

Case Studies

I would like to share a case study with you that VoIP Supply and Xorcom completed together with Chabot Space & Science Center. We were able to deploy a Xorcom XR2074 along with Yealink phones.

The customer defined what needs he was looking and we needed to find a cost-effective solution because the center is a non-profit organization.

Check out the entire case study here.

VoIP Supply and Xorcom Chabot Space and Science Center Case Study

Download the VoIP Supply and Xorcom Case Study

Educational Guides

A valuable piece of education that VoIP Supply has created for our users is our Buyer’s Guides! These guides have laid out the entire process of choosing a VoIP system down to the last piece of equipment you will need.

We have created 9 guides so far and are in the process of creating more. Some of the guides include:

Basic VoIP Deployment

Learn about basic VoIP deployments like this one in our Buyer’s Guides

Be sure to check out all the VoIP Supply Buyer’s Guides. If you don’t see a document that you’re looking for please email me directly and I would be happy to get you the information you would need.

As always, feel free to reach out to our staff at VoIP Supply by phone at 800.398.VoIP.

New Call-to-action

VoIP Supply Q&A: Ringtones and BLF with Grandstream and Elastix in a Law Firm, Grandstream HT502 ATA Disconnect Duration, and Moimstone MWP1100A

July 31, 2015 by Nathan Miloszewski

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Elastix miniUCS and Grandstream GXP2130 different internal extensions and BLF

Q: I recently installed an Elastix miniUCS with Grandstream GXP2130 phones in a law firm and they requested a few features. They were hoping to have a different ring tone for internal extensions when calling as well as being able to “see” which line was in use on the phones?

A: You can customize the ringtone by creating rules for those internal extensions.

See Page 39, “Match Incoming Caller ID.” of the Grandstream GXP Series Admin Guide:

Download Grandstream GXP2130/GXP2140/GXP2160 Admin GuideAlso, you can enable the BLF function (busy lamp field) so you’ll be able to see what extensions are in use.

For example, this is what the different colored lights mean:

  • Green = Available
  • Red = In Use

You can enable the BLF function by configuring the “BLF Server’ field under General account settings of the GXP2130.

How to setup Grandstream HT502 ATA disconnect duration

Q: Hi, I recently purchased some Grandstream HT502 ATAs. The ATAs have a pretty standard configuration with my VoIP provider. So I have the analog lines going out of the ATAs and into my legacy on-site PBX system.

The problem I am having is if I call in on my cell phone and the call comes in on the ATA and rings my legacy PBX and the auto-attendant starts talking and then I hang up my cell, the call will “live on” in my PBX for several minutes.

It’s like the on-site legacy PBX is not getting the correct disconnect signal from the ATA….any tips?

A: By default the Grandstream HT502 ATA supports busy tone disconnect.

This is not supported by all legacy PBX’s.

You need to check and or test what kind of disconnect the PBX supports. It could be polarity reversal, that then needs to be enabled, or loop current disconnect.

For loop current, you need to increment the disconnect duration by 100 ms and try until you reach the proper value (~500 to ~1000). These settings are under FXS on the WebUI.

TL;DR

In short, test the other disconnect method the HT supports.

Updated Response From Customer:

Thanks, set disconnect to 1000 and now it is disconnecting calls properly.

Download Moimstone MWP1100A Admin Guide

Q: Where can I get the Admin Manual for MWP 1100A

A: No need to look any further, you can download the Moimstone MWP 1100A admin manual right here:

Download VoIP Systems Guide

That’s all for this week, stay tuned for next week’s VoIP Q & A.

  • Featured Posts

  • Popular Posts

  • Read Our Feed

  • Latest

  • VoIP Post Categories

  • Archives