How To: Update the Firmware on Your Yealink Headset

June 22, 2023 by rjohnson

Do you have a Yealink BH71 Pro headset? It might be time to update it to the latest firmware! Firmware is the type of software that is in your physical device Firmware updates are typically meant to improve the functionality of your device. Yealink created an update so users can have an even better microphone noise-canceling experience by upgrading to the newest firmware.

To upgrade while on the stand:

Power on the BH71 Pro headset and stand it on the charging case in order for the Yealink USB Connect (YUC) to recognize the headset is connecting via USB.
Visit Yealink’s official support website here and download the right firmware for your device.
Once downloaded, open the YUC and go through the prompts until you get to Install.
The YUC will connect to the case.
You’re now officially connected and upgraded to the latest firmware.

Within the Yealink USB Connect software, you can update your device if necessary, reboot your device, find more support articles, check the current battery life of your headset, and more. It’s always a good idea to stay up-to-date with the latest updates available to you so you can have the best performance possible.

If you have any questions, please leave a comment below!

How To Quickly Place, Answer, and Transfer Calls on Polycom’s VVX 250, 350, and 450 Phones

June 15, 2023 by jstewart

HP Poly, formerly known as Polycom and Plantronics now has an extensive line of products and has some of the top-rated VoIP Phones in the market. Some of their most popular models include the VVX 250, 350, and 450 VoIP Phones. The Poly VVX series was specifically designed with quality and cost-savings in mind. These phones integrate with leading platforms to help achieve VoIP cost-savings while delivering one of the industry’s best sound quality and features people love.

With so many businesses utilizing these Poly VVX Series Phones, we thought we would share some quick “how to” tips and tricks to easily and quickly place, answer, and transfer calls on the Poly VVX 250, 350, and 450 VoIP Phones.

To Place a Call:

Do one of the following:

➢ Pick up the handset, press or , enter the phone number, and press Send.

➢ Enter the phone number, press Dial, and pick up the handset, or press or

➢ Press the Line key, enter the phone number, and select Send.

➢ Select New Call, enter the phone number, and press Send.

To Answer a Call: You can answer calls using the handset, speakerphone, or a headset.

Do one of the following:

➢ To answer with speakerphone, press or press Answer soft key.

➢ To answer with the handset, pick up the handset.

➢ To answer with a headset, press

To Transfer a Call: You can transfer calls to any contact.

Press and hold the Transfer soft key or press
Choose Blind or Consultative.
Dial a number or choose a contact. If you choose Blind, the call is transferred immediately.
If you choose Consultative, press the Transfer soft key or press after speaking with the contact you chose.

These were just a few quick and easy ways on how to place, answer, and transfer calls on the Poly VVS Series 250, 350, and 450 VoIP Phones. For more information on these or any other VoIP phones, please visit www.voipsupply.com or leave a comment below!

Algo Device Management Overview (ADMP)

June 14, 2023 by Steve Lopian

Good news! Managing your Algo devices just got a lot easier! We have been so impressed with their Device Management Platform lately, so much so that we decided to team up with Ryan Zoehner of Algo Solutions to provide a detailed overview of ADMP!

Watch above as Ryan breaks down the ADMP dashboard and shows you how to take control of your Algo devices from one location with ADMP!

Have you thought about using ADMP? Or are you currently using the Algo Device Management Platform? If so, let us know what you think! And, if you’re on the fence, there is currently a free trial available to test the waters and see if it’s right for you!

It’s Time To Migrate – Skype for Business to Teams IP Phones

by Mary Cheney

Are you still using Skype for Business (3PIP) IP phones? If the answer is yes, then you want to ensure those endpoints will still work seamlessly within a Teams environment. Lucky for you, we work with many authorized Microsoft Teams partners and they have put together some great resources that we would like to share with you.

By migrating your Skype for Business IP phones with standard SIP firmware, Cisco IP phones with multiplatform SIP firmware, or SIP devices from vendors such as Poly, Yealink, and AudioCodes, you can utilize all of the amazing features you are familiar with, such as Team meetings, call transfers, call queues, and voice apps support.

But let’s be real, migrating systems can be daunting. That’s why it’s important to do your research and make a plan before diving in. You are going to want to start by getting familiar with the Teams SIP Gateway. In short, SIP Gateways allow you to use any of the devices we mentioned above with Microsoft Teams!

There are some important requirements to keep in mind that you will need to be aware of before starting this migration process to the Teams SIP Gateways. The most important is that the Teams user must have a phone number with PSTN (Public Switched Telephone Network) calling enabled to even use the SIP Gateway.

If you are using a 3PIP or SIP device, you MUST have a License for Microsoft Teams, Skype for Business Online Plan 2, Microsoft 356 Phone System (Via E5 or standalone licenses), PSTN enablement via a Microsoft Teams Calling Plan, Direct Routing or Operator Connect and lastly a Microsoft Teams Shared Devices license for any common area devices. For an updated list of compatible devices click here!

Some personal advice from my own migrations: don’t be afraid to lean on your IT team or reach out to Microsoft for support. They’re there to help walk you through the process and ensure a smooth transition. Another tip that I wanted to share with you is to check the manufacturer support pages. They tend to have very helpful information on the best way to upgrade your devices to ensure a smooth transition. To help you locate some of these resources, we have listed a couple of links below!

Don’t let the fear of change hold you back. With a little bit of planning and support, migrating your Skype for Business devices to the Microsoft Teams SIP Gateway can be a breeze. So, let’s get to it and embrace the future of workplace communication!

Did You Know VoIP Supply Offers Fulfillment Services?

June 12, 2023 by jstewart

When you are running a business, there are a trillion things to worry about (probably literally) and I am sure every business owner wishes they were able to focus on just running their business. You want to focus on sales, you want to focus on marketing, you want to focus on business processes…NOT trying to get pallets together and products shipped in and out all day long in a logistical nightmare and a sea of inventory. Well, I’ve got great news, VoIP Supply can provide you with the services you need so that you CAN just focus on the aspects of your business that you want to!

The team behind VoIP Fulfillment by VoIP Supply has been providing provisioning and fulfillment to VoIP Service Providers since the industry’s beginning. Since 2005, VoIP Supply has been successfully completing VoIP fulfillment for clients directly through our multiple warehouse locations in North America. Over the years, VoIP Supply has added and expanded our provisioning and fulfillment capabilities to meet our customers’ needs and stay ahead of changes in technology.

VoIP Fulfillment Services Include:

Products and Configuration: Have a trained VoIP Technology Expert help select the right device for your service. VoIP Supply will custom configure your devices to your specifications as well as have return equipment “Refreshed” for use again!

This includes:

Device Selection Consultation
Product Provisioning
Product Testing/Repair/Reconditioning
RMA Product Refresh/Inventory Buy Back Program

Warehouse and Logistics: VoIP Fulfillment eliminates the need and expense of a warehouse while allowing you to leverage the global logistics infrastructure of North America’s leading supplier of VoIP equipment with these warehousing and logistics services!

Key Features include:

Multiple Carriers
Blind Shipments
Branding and Marketing
Shortest Turnaround Times

Ordering and Integration: Seamlessly integrate your existing systems electronically with VoIP Supply’s, easy to incorporate and execute, API. Using either our online customer portal or our API, we receive your customer shipping information and almost immediately, process the orders and when applicable upload & post back to you all pertinent customer order information and MAC addresses of the device(s) being shipped to that specific customer. Order entry and RMA interface:

Full EDI/Internet Accessible
Order entry via XML API (via http post or SOAP) or manual entry
Application tracking API, XML push to your API, and automated inventory updates and email reporting

Account Management and Support: Access important operational and service data on-demand in real-time from anywhere via your account management portal, your customized phone App or live account manager with VoIP Fulfillment’s account management and support services.

Key Features:

Dedicated Account Manager/Online Account Management Portal
Real-Time reporting of open orders, order history, and inventory and tracking
Documentation management and customizable management reporting
Real-time access to inventory levels, auto-replenishment, serial and MAC address details
Customized reporting or inventory, invoicing, RMA data, and shipping and tracking information

VoIP Supply’s Fulfillment services have continued to evolve and improve over time, leveraging current technologies and passing along access and efficiency to the customers. If you are interested in VoIP Supply Fulfillment Services visit our website at https://www.voipsupply.com/fulfillment or give us a call at 1-800-398-8647 or leave a comment below and we will get back to you as soon as possible!

How to Check For Updates on Your Poly Device

June 8, 2023 by Mary Cheney

HP Poly, formerly known as Polycom and Plantronics now has an extensive line of products and over the last couple of years has been making important software improvements to many of their most popular products.

We often have customers reach out to us asking for assistance with understanding which software version they might need for their device or how to actually update their software. We know firsthand that it’s difficult to sift through pages and different websites to locate this information, so we have included a couple of links below that will help you find the poly software update information you are looking for.

If you are looking to update the software of your Poly (Polycom) VVX phone, SoundStructure, or SoundStation IP then check out the information below.

The Latest Poly UC Software Release page will highlight the most important and recent software updates that Poly has released. Once you are on this page, you will see they have broken down the devices and the latest software upgrades. They will also let you know if you need to do chronological software updates or if you can just update to the latest version. This is a very important step to pay attention to. Oftentimes customers will just update the software without checking to see if they need to do multiple updates in order to get to the latest… it’s probably one of the number one mistakes we see. So checking this page can save you a lot of hassle.

Click here for Poly’s Better Together Over Ethernet connector (BTOE) application support matrix. This page also includes links to detailed release notes which can be located under the title of the release version.

If you were not able to locate the Poly (Polycom or Plantronics) software update, leave a comment below and we will help to connect you to the right information!

Shopping VoIP Products – Made Easy!

June 5, 2023 by jstewart

On-line shopping has been booming for years, but it spiked during the pandemic and afterward as people became reliant on being able to buy what they needed from the comfort of their homes. However, this created its own set of unique issues, specifically when shopping for your business. We have received various questions and concerns about an easier way to shop for what you need and immediately know if it is certified, supported, and/or compatible with a Service Provider. “Ask, and Ye shall receive.” VoIP Supply has made shopping our products even easier and more convenient for you.

“I just want to be able to find what I am looking for!” I am sure this has been uttered or at least thought about by almost everyone while trying to find what you are looking for on-line. I myself just experienced the agony of hours of Google searching trying to find certified products from Service Providers so that I could do my job. I cannot imagine the pain and suffering you must endure when trying to find the exact VoIP products you need for your business that are also compatible or certified by your Service Provider. This is why VoIP Supply has made it easier than ever to find the exact product options you need without the headache of searches and rabbit holes of provider sites.

VoIP Supply has created a section of our website solely dedicated to listing Service Providers and all of their certified and compatible devices from the brands you know and trust. The Shop By Service Provider section of our site lists over a dozen Service Providers including:

Once on that page, you can choose your Service Provider and then shop by brand. Some of these brands include:

In a post-pandemic world, the hybrid workforce seems here to stay. With that, comes more devices needed to work remotely and seamlessly. Service Providers know they need to make sure they have a wide array of options. They are constantly updating which devices are certified and compatible and that’s why VoIP Supply updates this section of the site regularly. We are dedicated to providing you with the most up-to-date information and an easier way to shop!

SIP Chats: Dan Marchetto of CyberData Returns

by Steve Lopian

CyberData‘s Dan Marchetto returns for our latest episode of SIP Chats! Tune in to see Dan discuss brand-new products from CyberData and more!

How To Select The Right Headsets

June 2, 2023 by VoIP Experts

We get it, there are a lot of headset options out there, and trying to find out which headset is compatible with the phone or program you are using can be difficult to find. We are here to help and provide you with some tools that will guide you through this sometimes daunting process.

If you did not already know this, many headset companies have pretty useful tools to help you navigate which headsets are compatible with certain VoIP Phones or programs.

Here are some simple but useful tips to look out for when you are looking for a new headset! Let’s begin by looking at a manufacturer’s product names. For this example, I am going to use Jabra, specifically the Jabra Evolve2 75. Let’s look at the variations of this model and point out how to figure out the differences!

Evolve2 75 Link380c UC Stereo Beige
Evolve2 75 Link380a MS Stereo Black
Evolve2 75 Link380a MS Stereo Beige
Evolve2 75 Link380c MS Stereo Black
Evolve2 75 Link380c MS Stereo Beige
Evolve2 75 Link380a UC Stereo Stand Black
Evolve2 75 Link380c UC Stereo Stand Black
Evolve2 75 Link380c MS Stereo Stand Black
Evolve2 75 Link380a MS Stereo Stand Black

Alright, are you confused? Well, don’t be! As you can see there are some simple giveaways right off the bat, such as the color and if it comes with a stand or not. The next thing to point out is UC vs. MS. UC stands for Universal Communication and this means it will connect to pretty much any platform or compatible phone(s) you want to use it with. MS stands for Microsoft and that means that the headset has been certified with Microsoft and that it most likely has a Microsoft Teams Connection button built right into the headset. This allows for a plug-and-play experience on the Microsoft Teams platform. The next thing to point out is the lowercase a and c. This is the identifier for the type of USB connection it has. The a represents a USB-A connection and the c represents a USB-C connection. This is probably the biggest thing that most people forget to check when purchasing a headset, so it’s always good to check the device or devices you going to be connecting the headset to, to ensure you have the right connection.

The next area that I want to cover is trying to figure out if the headset you want to purchase is compatible with the device or devices you are using and most importantly if you need additional accessories to help you connect to those devices. Do not take a guess, always check to make sure what you are purchasing is compatible! Below are a couple of amazing resources to help you make the right selection.

Jabra Headset Compatibility Guide

Poly Headset Compatibility Guide

EPOS Headset Compatibility Guide

Yealink Headset Compatibility Guide

JPL Headset Compatibility Guide

If you are still unsure, leave a comment below or reach out to [email protected] and we will help find the perfect headset solution for you!

Did You Know That Some Fanvil Phones are Certified and Compatible on Crexendo and Bicom Systems?

May 30, 2023 by Mary Cheney

If you haven’t checked out Fanvil yet, then now is the time! Fanvil Technology is a producer of high-quality cost-effective VoIP Phones, Hotel Phones, Headsets, and Doorphones and Intercoms. Fanvil has been in the industry for over 16 years and has established strong engineering and built solid relationships with IP communication providers.

Most recently, Fanvil has announced that they have certified more of their phones on two popular platforms! So let’s take a look at these new certifications and which phones are now available on those platforms.

Crexendo Certification:

The following devices are now certified with Crexendo which is powered by NetSapiens platform V43.3 and coming soon the V67 is targeted for version 44!

Fanvil V65
Fanvil V64
Fanvil V62
Fanvil X6U-V1
Fanvil X6U-V2
Fanvil X5U-V1
Fanvil X5U-V2
Fanvil X4U-V1
Fanvil X4U-V2
Fanvil X7-V2

Bicom Systems Certification:

The following devices are now certified and compatible with Bicom Systems PBXware 6.7.1.

Fanvil V67
Fanvil V65
Fanvil V64
Fanvil V62
Fanvil X7A – V2

You can click here for a full list of technology partners that Fanvil is now working with.

Let us know which platforms you want to see Fanvil certify their products on by leaving a comment below!

How To: Update the Firmware on Your Yealink Headset

How To Quickly Place, Answer, and Transfer Calls on Polycom’s VVX 250, 350, and 450 Phones

Algo Device Management Overview (ADMP)

It’s Time To Migrate – Skype for Business to Teams IP Phones

Did You Know VoIP Supply Offers Fulfillment Services?

VoIP Fulfillment Services Include:

How to Check For Updates on Your Poly Device

Shopping VoIP Products – Made Easy!

SIP Chats: Dan Marchetto of CyberData Returns

How To Select The Right Headsets

Did You Know That Some Fanvil Phones are Certified and Compatible on Crexendo and Bicom Systems?

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