VoIP Supply is Finalist for the 2016 Buffalo Niagara Business Ethics Award (BNBEA)

March 21, 2016 by Mary Cheney

VoIP Supply is excited to announce that we are finalists for the 2016 Buffalo Niagara Business Ethics Award (BNBEA).

This award is presented by the Buffalo Niagara Business Ethics Association. The Crystal Award will be presented to one finalist in each business size categories on May 12th of 2016.

Each entry goes through a multi-round judging process. Some of the areas we are judged on are executive commitment to ethics, our internal ethics program and employee buy-in, identification of past ethical challenges and how they were resolved and ethical commitment to workplace, customers, and community.

We are completely honored to be finalists and are looking forward to the event in May. Thank you to the Buffalo Niagara Business Ethics Association for this amazing opportunity.

Please stay tuned for the results!

VoIP Supply is nominated as one of The Best Places to Work in WNY 2016

March 18, 2016 by Mary Cheney

We are proud to announce that we have once again been nominated as one of The Best Places to Work in WNY 2016. The award is sponsored by Buffalo Business First and Quantum Market Research.

There were 150 companies that applied for the awards this year and 85 of them were nominated to be finalists! This year our employees had to rank us on maintaining high standards of accountability, creating exceptional customer experience, cultivating a great company culture and having core values that are supported by both management and stakeholders.

“The reason this nomination means so much to us is because we were nominated by our employees,” said Paula Griffo, President & CFO of VoIP Supply. “We really take pride in knowing that they love what they do and the company.”

Here’s what one of our employees had to say:

“I have enjoyed working here for just over 5 years at this point. We have an excellent culture and work environment. It’s challenging, however everyone is pulling in the same direction making it fun to reach the goals we set and celebrate!”

A huge thanks to Buffalo Business First and Quantum Research for this opportunity. We’d also like to thank all of our amazing employees who are the most passionate, hardworking group people, we are lucky to have all of you on our team!

Why Choose the RenegadePBX for your Business Phone System

March 17, 2016 by Jeff Quinn

When it comes to choosing a business phone system, there are a few key requirements that move to the top of the list for me.

Customizability
Ease of Setup
Open Source availability

RenegadePBX appliances can be custom tailored to your needs

Since the RenegadePBX appliances are manufactured by VoIP Supply in the United States, we have the capability to make quick adjustments when necessary.. We also understand that the ability to have choices really can impact the functionality of your PBX. Some of the customizations we offer are:

Telephony Card Configuration – select the brand of card and the type/amount of ports you need
Software Platform – we can upload any unified communications platform you would like to the appliance before shipment
Provisioning – We can fully setup and provision your PBX appliance to be ready to go upon arrival

Our Provisioning Lab helps you with Setup

Once you’re able to make all the necessary adjustments and add-ons you may need for your appliance, the setup will be your next big hurdle. We are willing to take as much of that off your plate as possible.

With our provisioning lab, we have the ability to setup and configure your business phone system prior to it leaving any of our warehouses. We will work with you and your VoIP service provider to make sure things are pointed in the correct direction for full compatibility.

We can offer you VoIP Service as well

The CloudSpan MarketPlace by VoIP Supply where our experts will pair you with the right service provider. Within the CloudSpan MarketPlace our solutions experts have access to multiple different VoIP providers allowing them to tailor your VoIP service needs.

We are here to help after you purchase

Should you have issues with your RenegadePBX appliance we are able to offer our technical support team here at VoIP Supply. We are just a phone call or an email away to help get you to a solution.

Contact us today!

Contact one of our VoIP Solution Experts today at 1-800-398-VoIP or [email protected]. They will be able to get you setup with the perfect RenegadePBX configuration for your business.

VoIP Supply Announces the Addition of a West Coast Warehouse and Provisioning Site in Las Vegas

by Mary Cheney

grand-opening VoIP Supply LLC. North America’s leading provider of VoIP solutions is excited to announce the addition of a West Coast warehouse and provisioning site, located in Las Vegas, Nevada.

Since 2005, VoIP Supply has been successfully completing VoIP fulfillment for clients directly through our warehouse location in Buffalo, NY. Over the years VoIP Supply has added, and expanded on our provisioning and fulfillment capabilities to meet our customer’s needs and stay ahead of changes in technology. With such high demand, Ben Sayers, Founder and CEO of VoIP Supply knew it was time to expand and grow.

“We understand the value this location will bring to our current and future fulfillment partners,” Says Ben Sayers, Founder and CEO of VoIP Supply. “With this addition, we will be able to increase services such as fulfillment, provisioning, PBX configuration and much more.”

Along with fulfillment and provisioning services, VoIP Supply aims to increase the awareness and presence of their Reclaim program. Our Reclaim program is a superb outlet for selling off used and excess VoIP equipment and receiving fair market value.

If you are interested in more information about our fulfillment, provisioning or Reclaim services contact us at 1-800-398-8647 or visit our website at https://www.voipsupply.com

ABOUT VOIP SUPPLY FULFILLMENT

The team behind VoIP Fulfillment by VoIP Supply has been providing provisioning and fulfillment to VoIP Service Providers since the industry’s beginning.

Many of our past and current customers were pioneers in residential and hosted VoIP back in the early 2000 era. By taking advantage of the services that we have to offer and the expertise we have in-house, these customers have been able to focus on the sales and marketing aspect of their business rather than trying to get pallets and boxes shipped in and out of their offices.

Our services have continued to evolve and improve over time, leveraging current technologies and passing along the access and efficiency to our customers.

ABOUT VOIP RECLAIM

VoIP Supply’s Reclaim equipment buyback program is your outlet for selling off your used and excess VoIP equipment.

With Reclaim you can submit your equipment for sale to VoIP Supply and receive fair market value for it allowing you to “reclaim” a portion of your original investment.

ABOUT VOIP SUPPLY

VoIP Supply, LLC (www.voipsupply.com) is your trusted source for everything VoIP; from our large selection of name-brand hardware to our CloudSpan Marketplace. VoIP Supply provides you with a fully staffed inbound call center with licensed, certified and highly trained VoIP experts that can help you with any problem you might have. Whether you are a home user, business, reseller or service provider, VoIP Supply has the products, experience and expertise to make your deployment a success.

VoIP Supply is a three-time Inc. 500/5000 honoree, listed by Business First as one of WNY’s Most Admired Companies, as well as being consistently ranked one of Western New York’s Best Places to Work. VoIP Supply is also the first Certified B Corporation in Western New York.

Our dedicated Solution Specialists are here to help, so call us today at 1-800-398-VoIP or visit our website at www.voipsupply.com

VoIP Supply Celebrated 14th Anniversary

March 16, 2016 by Ying-Hui Chen

VoIP Supply celebrated its 14th anniversary on March 14th, 2016. Focused on providing remarkable customer experiences and building a long-lasting relationships with employees, customers, partners and our community, VoIP Supply’s mission is to achieve these goals while promoting and executing on social and entrepreneurial sustainability initiatives.

“VoIP Supply was established in 2002 and it’s been an awesome journey over the 14 years,” said Ben Sayers, Founder and CEO of VoIP Supply. “This year, we will continue to deliver outstanding VoIP solutions to a worldwide marketplace and realize VoIP Supply’s mission and vision.”

VoIP Supply is the Recipient of Digium’s 2016 Pinnacle Partner Award

March 15, 2016 by Mary Cheney

We are proud to announce we are the recipients of Digium’s 2016 Pinnacle Partner Award for Direct Marketing Partner of the Year.

digium logo “This is the 4th time that we have been the recipient of this award and we couldn’t be happier,” said Ben Sayers, Founder and CEO of VoIP Supply. “We are honored to be recognized for our partnership with Digium and will continue our commitment to offer our customers value-added Digium solutions.”
These awards are presented to outstanding distributors, resellers, agents (US) and direct marketing partners in North America, Europe, Middle East, Africa, Asia Pacific, Australia/ New Zealand, and Latin America. They are presented annually to Digium’s leading partners who have excelled in developing and growing their partnership with Digium and driving customer success for either premise solutions or cloud-based Switchvox Business Communications Solutions or Asterisk Custom Communications Solutions.

As a Digium partner, we are certified to sell Digium’s Unified Communications (UC) and VoIP solutions, IP phones, gateways, telephony cards, Asterisk® support, and Switchvox appliances.

About Digium

Digium®, Inc., the Asterisk® Company, created and is the innovative force behind Asterisk, the most widely used open source telephony software.

Since its founding in 1999 by Mark Spencer, Digium has become the open source alternative to proprietary communication providers, with offerings that cost as much as 80 percent less. Digium offers Asterisk software free to the open source community and offers Switchvox, Digium’s Unified Communications solution to power a broad family of products for small, medium and large businesses.

The company’s product line includes a wide range of telephony hardware and software to enable resellers and customers to implement turnkey VoIP systems or to design their own custom communications solutions. At Digium, we are changing the way businesses communicate.

More from: Announcements Mary Cheney digium

How to Extend Connection to A Remote Site

March 10, 2016 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre and post-sales support plus provisioning, consultations, configuration, and installation help.

We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone. Here is a new real question and answer from VoIP users like you.

HOW TO EXTEND CONNECTION TO A REMOTE SITE

Q: I have a remote site that has a network but is not connected to the internet. The site is an island 12 miles from shore. I have a wireless network that connects the remote island to shore. What I need is something that I can extend a POTS telephone line across the wireless network to the island, as we have need for telephone out there. We do not have access to the internet. Is it possible to build a system that can do this?

A: We can extend that connection with two Grandstream ATAs and Peer to Peer HandyTone Scenario (Extend Analog Lines Using the HandyTone 503 without SIP Server).

Grandstream HT502 ATA

The Grandstream HT502 is based on the SIP 2.0 standard and features 2 FXS ports, dual 10M/100Mbps Ethernet ports with integrated high performance NAT router, port status and message waiting LED, and a base stand for vertical positioning. Learn more here.

Grandstream HT503

Grandstream HT503 is a hybrid Analog Telephone Adapter and VoIP Router featuring both an FXS (analog telephone) port and an FXO (PSTN) Port so you can have backup lifeline support using the PSTN in the case of a power outage. It also integrates 2 10/100 RJ45 ports with an integrated high performance NAT router. Learn more here.

What are SIP Phones?

March 9, 2016 by Ying-Hui Chen

Note: This post was updated March, 2020. Click here to view the updated post!

SIP phones are no doubt the hottest topic in the telecommunication industry today. You may have heard people talking about SIP phones and have no clue what they are and how you can benefit from them. Today, we will walk you through the important things you need to know about SIP phones and help you stay on top of the trend!

WHAT ARE SIP PHONES?

SIP stands for Session Initiation Protocol which is a communications protocol for integrating multimedia communication sessions. SIP phones, also known as VoIP (Voice over Internet Protocol) phones, are IP (Internet Protocol) telephones that enable your internet service provider to integrate basic phone capabilities with web, email, online chat and more through IP network.

TYPES OF SIP PHONES

SOFTWARE-BASED SIP PHONES (Virtual Phones)
Software-based SIP phones are the software applications that are installed onto your desktop or laptop that allow you to complete the phone calls over the internet via a computer. There are a lot of softphones available including Wengo, XLite from Counterpath, and more.

HARDWARE SIP PHONES (Physical Phones)

Hardware SIP phones function like traditional phones but they make phone calls through IP network instead of PSTN lines. SIP phones can share the existing data network with your computer and don’t need to have an extra internet service. Popular hardware SIP phones include Grandstream, Polycom, and more.

CAN TRADITIONAL PHONES WORK WITH VOIP SYSTEM?

Absolutely! With VoIP adapter connecting both ethernet and your traditional phone, it functions like a standard SIP phone. VoIP Supply also offers a wide range of on sale SIP phones and refresh SIP phones giving you more options to switch to VoIP system with low cost.

BENEFITS AND DRAWBACKS OF SIP PHONES

BENEFITS

Cost Effective: You can save a lot of money by switching to a VoIP phone system. VoIP systems offer low monthly rates which means more saving on your phone system to put back into your growing business.
Mobility: Simply get your SIP phone connected to the internet, you can make phone calls anywhere in the world.
Integration: Some VoIP phones deliver rich enterprise telephony capabilities integrating to your Outlook contacts, CRM systems, and business applications through the thousands of available Android apps.

DRAWBACKS

Emergency: SIP phones need both electricity power and internet to operate. When the power is down, the hardware SIP phone that has a backup battery unit and the software SIP phone in your mobile phone can still work. However, during a total blackout when internet service is not available, your SIP phones won’t work.
Hardware and Network: In order to have high quality SIP phone calls, you will need to have solid hardware and fast network speed.

7 Reasons to Switch to VoIP Service

by Jeff Quinn

7 Reasons to Switch to VoIP Service (1)

The decision of moving your phone system over to VoIP sometimes does not come easy and may inherit some speed bumps along the way. Here are 7 reasons why you should take the time to move over to a VoIP phone system.

Check out these benefits with a short description of each.

Reason #1

Less Expensive Phone Service

VoIP Service allows you to drop your old telephone service, reduce long distance costs and offer plans that allow you to only pay for what you use.

Reason #2

Convenience

VoIP service brings such features as call routing, voicemail to email, advanced call reporting and call presence. Also, the outward appearance won’t change much to your users and that will ease the transition and learning period of the phone system.

Reason #3

High Flexibility

Whether you need to work from home or are out on a business trip you can log in to your business phone system remotely and receive all the benefits as if you were sitting right in your office. When you make calls you can appear to be calling from the same number and you will be able to dial extensions to reach coworkers.

Reason #4

Slow Implementation – Test it out on part of your system

There is no need to make the big switch all at once. With a VoIP Service you have the option to slowly transition your business phone system. Once you try it out with a few extensions/users you can decide to move forward or stick with your current system.

Reason #5

Eliminate phone wiring

Your VoIP phone system will use your existing internet cabling. Since you can drop your current telephone provider you have the choice to remove cabling in your building.

Reason #6

Scalable

With a business phone system you have to ability to add/remove users very simply. When your business is growing you need to add/replace employees rapidly and this type of business phone system allows it to happen with ease.

Reason #7

Easier to manage because of web/GUI based configuration interface

An IP PBX can be managed via a web-based configuration interface or a GUI, allowing you to easily maintain and fine tune your phone system.

I hope the reasons help to alleviate your worries about making the switch to VoIP. If you ever have additional please contact us at 1-800-398-8647 or [email protected].

How to Activate 3CX Phone System

by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help.

We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone. Here is new real question and answer from VoIP users like you.

HOW TO ACTIVATE 3CX PHONE SYSTEM

Q: I tried to activate my 3CX Phone System Standard- 4SC and it gives me an unexpected error: LIC_ERR_FAILED_CERTIFICATE_CHECK. My 3CX version is: 12.5.39117.982 What should I do?

A: You will need to install a service pack for the license. Please follow these instructions in regards to that error. (The following content is from 3CX website.)

V10 users and below- Please upgrade to V11 for free. Your license key has been automatically upgraded to activate on V11. Version 11 can be download here. Perform a backup for your current system, uninstall 3CX Phone System and install Version 11. Use the restore option within the installation wizard to import your user data. Note: 3CX Phone System 11 is End Of Life and is not entitled to support.
V11 users- Please download the latest Service Pack from the 3CX Management Console. SP 4B, Build 30296. Once updated to this version you can re-activate your license key.
V12 & 12.5 users- Please send an e-mail including your 3CX License key to [email protected]. You will receive a reply within minutes with instructions on how to upgrade to the latest Service Pack.

3CX Phone System 4 Simultaneous Calls:

A complete 3CX Phone System for Windows® consists of the server software, soft phones or SIP hardware phones, and a VoIP Gateway to connect your existing phone lines. The web-based interface makes 3CX Phone System configuration and management a breeze. No need to learn an obscure, archaic phone system interface or pay for the phone system supplier to make configuration changes. You can monitor phone system status, including which extensions and PSTN lines are busy, and more, from a web browser. Learn more here.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591