VoIP Supply enjoyed the great time meeting all of you who had stopped by our booths at the Small Business Expo in Miami and Chicago.

If you missed the two events in Miami and Chicago, seize the last chance! VoIP Supply is exhibiting at the Small Business Expo 2016 in New York. We are here to help with any VoIP questions and to customize the best VoIP solution for you. The event will be held at the Jacob K. Javits Convention Center | Hall 1C on June 9th from 9:30 a.m. to 4:00 p.m. VoIP Supply will be at Booth #222. The event is Free to attend. Register HERE today! Thanks to Patton and Grandstream for sponsoring VoIP Supply booth.

WHAT YOU CAN BENEFIT FROM VISITING VOIP SUPPLY AT THE SMALL BUSINESS EXPO

1. Learn new VoIP solutions and services that will save you and help your business grow
2. FREE CloudSpan MarketPlace Consultation which includes:
   • An evaluation of your current situation
   • Pricing, and solution comparisons from multiple providers
   • A deep dive into what features are needed to make your business successful
3. Learn about our full VoIP Bundle Solutions for your business. Click here for details.
4. Network and reconnect with VoIP Supply staff

If you have any questions about the expo, please visit Small Business Expo website or contact us today at 866-582-8591 or [email protected]. We look forward to meeting with you all at the event!

There can be a lot of apprehension and uneasiness when switching to VoIP. These emotions are understandable as the dependability of businesses on their voice system is profound. A successful VoIP migration is heavily dependent on choosing the right infrastructure that will support the demanding requirements of voice. When shopping for switch infrastructure, consider asking the following questions to help you find that perfect switch you can depend on.

Is this switch “voice aware”?

Because VoIP is delay sensitive, network issues can result in poor voice quality, which can in turn hinder your business flow. For this reason, the LAN infrastructure needs to be able to recognize and prioritize voice over less important tasks. The root of prioritization is in your switch. ADTRANs NetVanta Switches offer “voice-aware” features that guarantee voice quality from your VoIP networks.

Does this switch simplify VoIP rollouts and management?

Getting started with a VoIP system calls for extensive VoIP deployment expertise, and if you don’t have the right IT support, it can become both an expensive and time-consuming endeavor. ADTRAN’s NetVanta Switches make it easy to deploy and manage your VoIP setup with features that include built-in setup wizards and zero-touch phone setup so that your rollouts are faster. Moreover, Adtran switches provide comprehensive intelligence tools, on-demand reports, and powerful monitoring tools for quick troubleshooting if issues were to arise. What is even better is that ADTRAN switches can be managed on the go from any device at any time through ADTRAN’s cloud-managed service, ProCLOUD.

Does this switch guarantee maximum network uptime?

When choosing the right switch, this question is ideal. You need a switch that is reliable and offers enhanced features to ensure maximum uptime. ADTRAN’s NetVanta Switches meet these standards. Select switches come with surge protection and backup power options to eliminate power concerns. You can rest easy knowing that your network will remain up and running even in the event of a power outage. Moreover, the NetVanta Switches provide faster recovery from unexpected network issues by automatically backing up switch configurations to ProCloud.

When talking about the ADTRAN NetVanta Switches, the answer to all of the questions above is, Yes! NetVanta Switches offer better voice quality, they maximize up time and they are easy to set-up and manage, making them the best switches for VoIP, period. To learn more about NetVanta Switches, call us at 1-800-398-VoIP.

VoIP Supply’s Partner Program is designed to assist all of our valued partners who want to offer the perfect telecommunications solutions to their clients. In order to give you a big picture of how our Partner Program works, we would like to break the process down into five simple steps.

STEP ONE: Briefly Understand VoIP Supply Partner Program

Visit out website and read our blog: 5 Benefits to Join The VoIP Supply Partner Program to have the basic understanding of our Partner Program and the benefits you can take advantage of. Our product offerings include hardware, VoIP service, Internet Service, and On-site implementation.

STEP TWO: Contact Us

Once you have a brief understanding of the program, simply fill out the form below or on our website, or contact Don, our Channel Manager, at 716-213-6906 to request a free consultation. Our specialists are here to help you find the option that can best fit in your business needs. Currently we have two Partner Program options available: Referral Partner and VoIP Supply Partner.

STEP THREE: Detailed Discussion

Our specialist will contact you shortly after you submit the consultation request for a further discussion. Based on your specific business demands, our specialist will guide you to the best option and discuss the flexible custom solutions you may need such as onsite installation, internet or PRI connections, etc.

STEP FOUR: Confirmation

Once you decide to join our Partner Program, you will be given the terms and condition to confirm our partnership. Read them through carefully and contact us anytime if you have any concerns.

STEP FIVE: Get On Board!

Now, you are ready to broaden your business capability and start enjoying VoIP Supply Partner Program benefits! With our industry aggressive commissions, dedicated VoIP support, and bountiful resources, we will take your business onto the next level and help you succeed.

If you are interested in joining our Partner Program or have more questions, please don’t hesitate to contact Don, our Channel Manager, at 716-213-6906 or email us at [email protected]. We are here to provide you any VoIP assistance you may need.

April 2015, Skype officially launched Skype for Business to replace Lync, combining features of Lync and the consumer Skype software. This announcement aroused a great deal of discussion about the upgrades, differences, and direct impacts on current Lync users. In this blog, we will share some key information that Lync users need to be aware of about Skype for Business.

What’s New?

Skype for Business rolled out as an update to Lync, improving the discoverability of the dial pad, access to controls and device selection interfaces. The three main benefits of this upgrade include Skype-Inspired Design, Global Reach, and Full Lync Feature set.

• Skype-Inspired Design: To align with Skype’s user experience, Skype for Business delivers familiar Skype icons for audio and video calling, a call monitor to keep active calls visible while switching between apps, as well as the integration with Skype directory. This gives the updated users the look and feel of Skype.
• Global Reach: Skype for Business enables enterprises to connect to the entire Skype network through IM, audio, and video, expanding their global reach.
• Full Lync Functionality and Simplified controls: Skype for Business keeps all the features and functionality as well as the control, security and reliability that Lync users expect. It also simplified the control and patch processes.

Can I still Use Lync Interface?

Absolutely! Administrators have the ability to control and choose when you would like to roll out the updated experience to your users. For Lync Online users with Office 365 ProPlus, Office 365 Business Premium or Office 2013, the default is the updated Skype for Business interface and for Lync Server users, Lync UI will be the default experience.

Switch back to Lync Interface

Administrators are able to adjust the setting from the new Skype client design back to the familiar Lync user interface design for their users. Click here for detailed instruction of how to switch between Lync and Skype for Business interfaces.

Upgrade to Skype for Business

You could use Remote PowerShell in Office 365 or utilize the PowerShell script provided by Microsoft to implement the migration to Skype for Business.

If you have more questions about Skype for Business, please visit our website or follow the links below for more information. You can also consult with Microsoft.

• Lync is now Skype for Business
• Switching between the Skype for Business and the Lync client user interfaces

A study designed to identify the effect of superior noise-canceling headsets on a retailer’s inbound contact center with over 500 seats was conducted by Vidal Consulting Group. It targets headsets that are able to eliminate 90% or more of background noise and tracks certain key performance indicators from the targets.

The performance result shows a noticeable improvement in both the agent and customer experience: A significant decrease in average hold time and a meaningful increase in revenue per call.

80 agents in total took part in this case study, 40 in the Control Group, who used the same headsets throughout the study, and the other 40 in the Sample Set, who were given VXi headsets after the first 4 weeks. Half of the sample set (20 agents) were given VXi Passport 21V binaural headsets, and the other half received VXi V150 Wireless Office headsets.

The chart below presents what they found:

To have a copy of the full case study details, or to learn more about the benefits that VXi’s superior noise-canceling headsets can bring to your business, please click here.