A study designed to identify the effect of superior noise-canceling headsets on a retailer’s inbound contact center with over 500 seats was conducted by Vidal Consulting Group. It targets headsets that are able to eliminate 90% or more of background noise and tracks certain key performance indicators from the targets.

The performance result shows a noticeable improvement in both the agent and customer experience: A significant decrease in average hold time and a meaningful increase in revenue per call.

80 agents in total took part in this case study, 40 in the Control Group, who used the same headsets throughout the study, and the other 40 in the Sample Set, who were given VXi headsets after the first 4 weeks. Half of the sample set (20 agents) were given VXi Passport 21V binaural headsets, and the other half received VXi V150 Wireless Office headsets.

The chart below presents what they found:

To have a copy of the full case study details, or to learn more about the benefits that VXi’s superior noise-canceling headsets can bring to your business, please click here.

A common question we often hear from our customers is whether the VoIP network stays up when the power is down. My quick answer is no, unless you have another backup plan. But don’t panic! As long as you are well-prepared, your VoIP phones can be as reliable as landlines.

Acting like the heart of VoIP phones, VoIP network is no doubt an indispensable element for making VoIP calls. Here’s a list of solutions that will help tackle the power outage issue.

Solution 1: Prepare softphones on Battery-Powered Devices

The world has gone mobile. Most of our laptops, cell phones, and tablets run on their battery power. VoIP phones on those mobile devices will still work fine without AC power when you experience power outage.

Solution 2: Get The Backup Power Supplies (UPS) Ready For All The Required Elements

Make sure you have backup power supplies to support your VoIP network when the power is out. The required elements of a VoIP network that need a power supply include LAN switches, routers, firewalls, and other connection devices. With the proper backup power supplies, you will stay connected to the Internet even during a power outage. Usually these two backup plans are sufficient enough to avoid a VoIP network interruption. However, if your internet service provider experiences a power outage, then none of your VoIP phones will work, even with the additional power supply. In this situation, you can only make calls using a standard landline.

Solution 3: Keep Your Landline Service Available

Calls can still be placed over landline when the power is down. Landlines pull power through phone lines so they can work without extra electricity.

What is your solution for the VoIP network when the power goes out? Do you have more questions waiting for answers? Please utilize the comment box below or give us a call today at 1-800-398-8647 or email at [email protected] We will be excited to hear what you have to share!