Mark Your Calendar for Sangoma Technologies Roadshow on April 20th, 2016

April 7, 2016 by Ying-Hui Chen

Whether you are enterprise users, systems integrators, or resellers, the upcoming 2016 Sangoma Technologies Roadshow is the event that you won’t want to miss! Sangoma Technologies and VoIP Supply are hosting a free training on April 20th. Join our industry experts as they discuss and explore the advantages of the new alliance between FreePBX and Sangoma.

The training will be held on Wednesday April 20th at Holiday Inn and Suites Chicago Downtown from 1:00 pm to 6:00 pm. Free to attend, but space is limited so please register your seats early! Click here for event details.

How Can I Benefit From The Training?

Learn how to leverage the Sangoma Partner Program to increase your bottom line.
Experience Sangoma’s latest and greatest products and technologies, including the recently launched Sangoma s300, s500, and s700 Phones, through live demonstrations.
Get up to speed on the latest developments in our unified communications solutions, including FreePBX, PBXact, SIPStation, FAXStation, and the new Zulu UC.
Connect with Sangoma representatives and share your ideas.
Network with other IT and telephony professionals during a complimentary happy hour with drinks and appetizers.
Have a chance to win a new Sangoma s500 or s700 phone!

Questions?

To have more information about 2016 Sangoma Roadshow, please contact us at 1-800-398-VoIP or email at [email protected]. We will be happy to assist you with any questions you may have.

What Is SIP Proxy Server?

by Ying-Hui Chen

SIP Proxy Server, or sometimes called SIP Proxy or SIP Server, acts like intermediary or facilitator among SIP devices assisting point-to-point communication from picking up to dropping of calls. However, SIP Proxy’s job is more than just a go-between.

To make it easier to understand, we can think of SIP Proxy Server as a phone call manager and security guard. Now, let’s learn what its duty is in each role.

Phone Call Manager

Assist call processing in the SIP network to set up calls between SIP devices and implement provider call-routing policies.
Control call rules such as arranging simultaneous or sequential phone rings and the time length before the call being transferred to another destination like voice mailbox or another extension.
In some circumstance, a SIP Proxy Server even interprets or rewrites certain parts of the request messages before forwarding them.

Security Guard

Grant or deny access to a network resource. A SIP Proxy Server first ensures that a user is the correct person and then based on that, it determines the user’s identity and authorizes the user to access various resources.
Enhance network security. For example: A SIP Proxy Server checks the caller’s identity and credit before the caller can connect to a destination that costs money such as PSTN network or foreign locations.

Two Types of SIP Proxy Servers

Based on how the SIP Proxy Servers handle the information they receive, there are two main types of SIP Proxy Server performing different functions to fit users’ needs in different situations.

Stateless Proxy Server

info Stateless Proxy Servers simply pass along the messages they receive to the assigned destination. They don’t store any information of the call and transaction.

Since they don’t need to spend the extra time and energy to remember the SIP requests and messages that they have forwarded, Stateless Proxy Servers usually work very fast and efficient. Therefore, Stateless Proxy Server works well for network hubs.

Stateful Proxy Server

Stateful Proxy Servers, on the other hand, track everything from SIP requests, messages, to responses. This function allows you to restore the information you need in the future and also retransmit the request if the servers haven’t received a response they were waiting for.

VoIP Supply Fills New Channel Manager Position

April 6, 2016 by Mary Cheney

DON VoIP Supply LLC. North America’s leading provider of VoIP solutions is excited to announce that Don Stefanie has been promoted to the new Channel Manager position.

VoIP Supply wants to ensure that all of their new and existing partners have a dedicated representative to take care of all of their wants and needs. When the opportunity arose, there was no question that Don was the right person for the job.

“He is highly energetic, passionate and knows that ins and outs of the industry,” says Christian Buerk, Sales Manager at VoIP Supply.

Don has over eighteen years of professional sales experience, with the past fourteen years being in the IT Channel. Managing diverse account portfolios consisting of one man operations up to and including publicly traded companies, Don knows what it takes to get the job done. With his customer-first sales approach, he manages to grow market share, exceed sales goals and handles company initiatives. Please help us in congratulating Don and welcoming him into this well-deserved position.

If you are interested in joining the VoIP Supply Partner Program, you can contact Don directly at 716-213-6906 or email him at [email protected].

For more information about VoIP Supply and our team of experts call 1-800-398-8647 or visit our website.

About VoIP Supply Partner Program

Since 2002, VoIP Supply has delivered valuable solutions for over 125,000 customers worldwide. We are committed to using our place in the Marketplace to help our customers and partners grow exponentially. Whether you choose to be a Referral Partner, or a VoIP Partner, we’re here to help you succeed.

About VoIP Supply

VoIP Supply, LLC. (www.voipsupply.com) is your trusted source for everything VoIP; from our large selection of name-brand hardware to our CloudSpan Marketplace. VoIP Supply provides you with a fully staffed inbound call center with licensed, certified and highly trained VoIP experts that can help you with any problem you might have. Whether you are a home user, business, reseller or service provider, VoIP Supply has the products, experiences and expertise to make your deployment a success.

VoIP Supply is a three-time Inc. 500/5000 honoree, listed by Business First as one of WNY’s Most Admired Companies, as well as being consistently ranked one of Western New York’s Best Places to Work. VoIP Supply is also the first Certified B Corporation in Western New York.

Our dedicated Solution Specialists are here to help, so call us today at 1-800-398-VoIP or visit our website at www.voipsupply.com

Does Jabra PRO 920 Work With Polycom VVX300?

by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Why Doesn’t My Snom 710 Phone Ring? Today, we have more new real questions and answers from VoIP users just like you.

Does Jabra PRO 920 Work With Polycom VVX300?

Q: I have a Polycom VVX 300 phone and would like to know if Jabra PRO 920 headset can work with that.

A: Yes! Jabra PRO 920 headset works with Polycom VVX300 phone. However, You will need to place the phone in Jabra EHS mode.

Please follow the steps to set up: Menu-> Settings-> Basic-> Preferences-> Headset-> Hookswitch mode-> Jabra EHS. Once the setting is done, your headset should be able to work with the phone.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, you could submit a technical support ticket or contact our VoIP experts directly today at (866)- 582-8591 We are here to help and will assist you with any VoIP questions.

Join VoIP Supply at the Chicago Small Business Expo

April 4, 2016 by Ying-Hui Chen

Last month the Small Business Expo in Miami drew a crowd. VoIP Supply had great time meeting all of you who had stopped by our booth.

Whether you’ve missed the Small Business Expo in Miami or want to network with us again, now it’s your chance! VoIP Supply is exhibiting at the Small Business Expo 2016 in Chicago. We are here to help with any VoIP questions and to customize the best VoIP solution for you. The event will be held at UCI Forum on April 21st from 9:30 a.m. to 5:00 p.m. VoIP Supply will be at Booth 502. The event is FREE to attend. Register HERE today. Thanks to Patton and Grandstream for sponsoring VoIP Supply booth.

WHAT YOU CAN BENEFIT FROM VISITING VOIP SUPPLY AT THE SMALL BUSINESS EXPO

Learn new VoIP solutions and services that will save you and help your business grow
FREE CloudSpan Marketplace Consultation which includes:
- An evaluation of your current situation
- Pricing, and solution comparisons from multiple providers
- A deep dive into what features are needed to make your business successful
Network and reconnect with VoIP Supply

CAN’T MAKE IT TO THE EXPO IN CHICAGO?

No problem. You still have the chance to meet with us in New York! VoIP Supply will also be attending the Small Business Expo in New York on June 9th 2016. If you have any questions about the expo, please visit Small Business Expo website or contact us today at 866-582-8591 or [email protected]. We hope to see you all in the event!

Fulfillment by VoIP Supply – What Makes Us Stand Out Against the Rest

April 1, 2016 by Mary Cheney

Some of the things that come to mind when thinking about VoIP Fulfillment are timing, space, logistics, branding and trust. With Fulfillment by VoIP Supply we can assure you that your experience will be as seamless as possible.

One of our five core values at VoIP Supply is Mom’s Calling. You’re probably thinking, where are they going with this. Well, it’s a core value for a reason; just like when mom is calling for help, we all jump to take action. At VoIP Supply we put our customer’s right up there with our moms! You can be sure you will be taken care of right away and in a timely manner.

Turnaround Time

TIME We also understand the importance of order timing. With two warehouses (one on each coast) and dedicated staff, we can confidently say that we have the shortest turnaround times in the industry. This is definitely one attribute that sets us apart from the rest.

Logistics & Ordering

In addition to our MarketPlace, which gives you the ability to choose from many of the best providers out there, we also offer our partners blind shipping, giving the illusion of you being a larger business. By utilizing VoIP Supply’s newly designed custom portal and API, you will have real-time access to your projects fulfillment progress and delivery. With the ability to manage your business from any web enabled device, you will always ensure your project is on track, and expectations are being exceeded.

Branding

Our creative marketing department is here to help you brand your business. With the ability to customize almost anything; from faceplates, marketing materials and more, we are here to make your business a success.

Trust

We understand that you have choices when it comes to fulfillment, so why should you choose to work with us? Trust is huge, and we know that you are trusting us to make sure your business operations are not interrupted. We will do whatever it takes to get the job done as close to perfect as possible. We don’t want to brag, but we haven’t been finalist for the Buffalo Niagara Business Ethics Awards for just being ethical, we are finalists because our customers trust us to do the right thing for them, at all times.

If you have questions about Fulfillment by VoIP Supply please contact our Director of Sales Christian Buerk at [email protected] or visit VoIP Supply website.

First Look: Grandstream DP750 and DP720

March 29, 2016 by Youleidy Vega

If you have certain DECT IP Phone requirements that must be met before you are completely sold on a DECT Headset, then Grandstream’s newly released DP750/ DP720 DECT solution is a product worthy of your consideration. But don’t take my word for it, let the facts speak for themselves.

Great HD Audio Support:

Excellent Range:

Quality Design:

Up to 10 SIP Accounts:

Up to 10 lines per handset and up to 5 concurrent calls:

If those couple of key features got you excited, let me tell you exactly what this DECT solution is all about.

The DP750 is a long-range DECT VoIP base station that has the ability to host up to five DP720 cordless DECT handsets. The DP750 DECT base station is small, rectangular shaped and supports Power over Ethernet (PoE). It features a set of backlit LED status indicators, a button used for pairing handsets, a micro USB power jack and a Ethernet jack. The DP750 can be wall mounted for greater positioning flexibilities that is unobtrusive.

The DP720 wireless handset is made of a robust plastic material that gives it a durable and solid feel. It features HD Audio capabilities with support for both G722 and Opus, full duplex speakerphones, as well as full HD voice for both the earpiece and the speakerphone. It has a 3.5 mm headset jack, as well as backlit color display and user-friendly menus that are easy to navigate. Users can enjoy call handling features while on a call: transfer, hold and conference.

When you combine the DP750 and the DP720, you get a powerful solution that will meet and surpass your expectations.

As a combined solution, the DP750/ DP720 offers a range of 50 meters indoors and 300 meters outdoors. Users can configure up to 10 individual SIP account/ lines to the system.

This combo surpasses Grandstream’s old DECT series. It provides excellent HD support and allows users the flexibility to move around as they work without the worry of losing connection due to increase distance, or the nuisance of bad audio quality.

If your list of DECT Phone requirements includes excellent range, superb audio and voice quality, and the flexibility of being able to add up to ten individual lines, then the DP750/ DP720 is here to meet your needs. And if you are still unsure if this DECT solution is right for you, it’s also worth noting that Grandstream is the only manufacturer who supports the Opus codec in their new DP720 handset, which boosts the audio quality of the device by a whole lot.

Grandstream Networks Inc. has been providing SIP Unified Communications solutions since 2002. They offer quality and product value backed by their warranty and support guarantees. The DP750/ DP720 is now available on our site.

To check out the any of Grandstream’s product offerings, please visit Grandstream’s web page at VoIPSupply.com.

Boost Your Brand Through The VoIP Fulfillment by VoIP Supply

March 28, 2016 by Ying-Hui Chen

Facing fast-changing Information Technology, brand management has now become more important and complex than ever before. As a VoIP provider, your brand is an implied promise for the quality of your VoIP equipment and service.

VoIP Fulfillment by VoIP Supply

With the VoIP Fulfillment by VoIP Supply, you can magnify your brand recognition quickly in a cost-effective way. Our VoIP Fulfillment experts are here to make sure you stand out against the rest and make your business a success.

From faceplates, marketing materials, to personalized notes, we can customize anything you need to meet your business needs. Fulfillment by VoIP Supply presents precise first impressions to your customers and takes your operation to the next level.

More Than Just Branding

Aside from product branding, Fulfillment by VoIP Supply also provide a lot of other services to help your business succeed, which include:

Check out our Reclaim Program! VoIP Supply’s Reclaim Equipment Buyback Program is your outlet for selling off your used and excess VoIP equipment. With Reclaim you can submit your equipment for sale to VoIP Supply and receive fair market value for it allowing you to “reclaim” a portion of your original investment.

Interested in learning more about the VoIP Fulfillment by VoIP Supply? Contact our Channel Manager, Don Stefanie, at (716) 213-6906 or [email protected] or visit VoIP Supply website. We are here to help and will be happy to answer any questions you may have.

CAN YOUR NETWORK HANDLE VOIP?

March 25, 2016 by Ying-Hui Chen

VoIP Network Requirements Checklist

Can’t wait to follow the VoIP trend and start enjoying the benefits that VoIP has to offer? Don’t rush! One step back to check and make sure your network is ready before switching to a VoIP system can save you a lot of trouble in the future. Now, ask yourself the following 5 questions to gear up for the new change.

Question 1: Do I Have Enough Bandwidth?

Bandwidth is the amount of data your internet can send and receive during a certain period of time. The required bandwidth varies from the number of users and concurrent calls. The more people on the phone at the same time, the more bandwidth or other network services and applications you may need.

Here’s a simple equation to estimate how much bandwidth is sufficient for your VoIP. Be aware the trade off between the sound quality and the bandwidth you need.

Required Minimum Bandwidth = The Number of Concurrent Calls X 100 Kbps (kilobits per second)

Ex: If you need 5 concurrent calls, you will need at least 5 X 100 Kbps bandwidth to support your calls. Remember to add some buffer to it in case you experience some unexpected busy times.

Question 2: What VoIP Call Quality Can My Network Offer?

Internet connection acts like the heart for VoIP system. Here are some factors that can affect your overall call quality.

Network Speed: Do a couple online speed tests during different times/ days to have an idea of the maximum upload and download streams you need. You can utilize some free speed test sites such as Bandwidth Place and Testmy.net.
Latency: A measure of the delay in a call. With round trip latencies above 300 msec or so, you may experience annoying talk-over effects.
Packet Loss: The amount of conversation you loss during the call. Usually the lower the packet loss percentage is, the better the audio quality will be.
Jitter: Determine how variable latency is in a network. High jitter, greater than approximately 50 msec, can result in both increased latency and packet loss.

Question 3: What Type of VoIP Phones and Router Do I Use?

To make the best use of your network, you have to make a wise decision on the types of phones and equipment you use. There are different types of VoIP phones available on the market such softphones, hard phones, and wifi phones. You can use your traditional phones along with Analog Telephone Adapters (ATA) to work on VoIP system as well. You will also want to make sure your router/ firewall is VoIP compatible.

Question 4: Do I Have Other Special Requirements?

Thinking thoroughly to cover all the special requirements you might need before you upgrade to VoIP will save you a lot of hassle later on. For example, If you need to connect to remote users or remote sites, you may need to increase the bandwidth and/ or choose the right ATA to extend the connection.

Question 5: Have I Included My Future Plan?

Thinking ahead always helps you succeed and might save you a fortune. Depending on how fast you plan to expand your business, extra investment on the VoIP system may be necessary to keep up your plan. If you don’t have a growth plan yet, start one now!

I Am All Set. What’s Next?

After answering all the questions above, now you know whether your network can handle the VoIP service you want. Once your network is ready, you need to select an ideal unified communication solution that connects everything together and provides you the features you need.

Have more questions to ask? Contact our dedicated VoIP experts today at 1-800-398-VoIP or at [email protected]. We are here to help and will assist you with anything you need for VoIP.

5 Benefits to Join the VoIP Supply Partner Program

March 24, 2016 by Ying-Hui Chen

Whether you are looking for an opportunity to grow your business exponentially or to bring in additional income to pay off debt, the VoIP Supply Partner Program has the right resources to help you reach your goals. Designed to assist our partners in offering the perfect telecommunication solution to their clients, the VoIP Supply Partner Program provides two options for all you who are interested:

No matter what you choose, we’re here to help you succeed. Here are five main benefits that explain why you should consider joining the VoIP Supply Partner Program:

BENEFIT 1: Competitive Commission

VoIP Supply offers industry aggressive commissions to our partners which means extra income for you to put into growing your business.

BENEFIT 2: Comprehensive Solutions and Resources

VoIP Supply has built lasting relationships with industry leading vendors and partnered with North America’s most reliable names in VoIP services for: Hosted PBX, SIP Trunking and Hosted Fax. Utilizing the network of integrators, we are able to pair you with an installation partner and provide your customer the highest level of service and most competitive solutions.

BENEFIT 3: Dedicated Technical Support

VoIP Supply and our Partners are here to help you and your customers with any VoIP questions. Joining the VoIP Supply Partner Program, you can fully concentrate on your core business and let us take care of the technical issues.

BENEFIT4: Reliable and Trusted Partner

VoIP Supply is a trusted, certified partner that you can rely on. We have gained a lot of business recognition including:

A + BBB Rating
B Corporation Certified (1st Company in Telecom) since 2012
Buffalo Business First: Top Private Companies List (10 years)
Western New York’s Most Admired Companies List (2012, 2013)

See more VoIP Supply recognition here.

BENEFIT 5: More potential benefits to come

VoIP Supply Partner Program is not set in stone! We continue to grow and evolve to better fit your businesses’ needs and will be providing more benefits in the future.

Take action TODAY. We welcome you to join the VoIP Supply Partner Program and are excited to work with you in the near future. To have more information about the program or sign up to be a partner, please contact our Channel Manager, Donald Stefanie at (716)-213-6906 or [email protected] or visit VoIP Supply website. We are here to help and will be happy to answer any questions you may have.

How Can I Benefit From The Training?

Questions?

Phone Call Manager

Security Guard

Two Types of SIP Proxy Servers

Stateless Proxy Server

Stateful Proxy Server

More Questions?

About VoIP Supply Partner Program

About VoIP Supply

Does Jabra PRO 920 Work With Polycom VVX300?

STAY TUNED

WHAT YOU CAN BENEFIT FROM VISITING VOIP SUPPLY AT THE SMALL BUSINESS EXPO

CAN’T MAKE IT TO THE EXPO IN CHICAGO?

Turnaround Time

Logistics & Ordering

Branding

Trust

VoIP Fulfillment by VoIP Supply

More Than Just Branding

VoIP Network Requirements Checklist

Question 1: Do I Have Enough Bandwidth?

Question 2: What VoIP Call Quality Can My Network Offer?

Question 3: What Type of VoIP Phones and Router Do I Use?

Question 4: Do I Have Other Special Requirements?

Question 5: Have I Included My Future Plan?

I Am All Set. What’s Next?

BENEFIT 1: Competitive Commission

BENEFIT 2: Comprehensive Solutions and Resources

BENEFIT 3: Dedicated Technical Support

BENEFIT4: Reliable and Trusted Partner

BENEFIT 5: More potential benefits to come

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