Did You Know Patton Communications Offers Top-Notch Support for Seamless Connectivity?

August 4, 2023 by jstewart

In today’s interconnected world, reliable communication is the lifeblood of any successful business. Enter Patton Communications, a leading provider of cutting-edge network solutions that has been empowering businesses with seamless connectivity since 1984. However, what many might not be aware of is the exceptional support and services that Patton Communications offers to its customers. In this “Did You Know” blog post, we’ll uncover some hidden gems about Patton’s customer support and how it ensures a smooth and hassle-free experience for users.

A Customer-Centric Approach: At the core of Patton’s success lies its customer-centric philosophy. Patton Communications understands that every business has unique requirements and challenges. Hence, the company places significant emphasis on personalized support, catering to the individual needs of its clients. Whether you’re a small startup or a large enterprise, Patton’s support team is dedicated to providing tailored solutions and assistance that align with your communication goals.

Global Presence, Local Support: With a global network of partners and distributors, Patton Communications boasts a strong international presence. The company has a well-established network of local support teams strategically placed across different regions. This ensures that customers receive prompt and responsive support in their own time zones and languages. Patton’s commitment to local support significantly reduces response times and enhances the overall customer experience.

Technical Expertise at Your Fingertips: Navigating the ever-evolving world of communication technologies can be daunting. But with Patton’s technical expertise at your fingertips, you can stay ahead of the curve. Whether you need assistance with product configuration, troubleshooting, or understanding the latest industry trends, Patton’s highly skilled support engineers are readily available to guide you through the process. Their in-depth knowledge and experience allow them to address any query promptly and comprehensively.

Comprehensive Training and Resources: Patton Communications believes that empowering customers with knowledge is key to their success. To that end, the company offers a range of training programs and resources. From on-site workshops to online tutorials, customers have access to a wealth of learning materials to enhance their understanding of Patton’s products and solutions. This commitment to knowledge sharing ensures customers can make the most of their investment and achieve optimal results.

Proactive Monitoring and Maintenance: To prevent potential disruptions and minimize downtime, Patton Communications offers proactive monitoring and maintenance services. This approach allows the support team to identify and address issues before they become critical problems. By taking a proactive stance, Patton demonstrates its dedication to providing reliable and uninterrupted communication services to its customers.

Continuous Improvement and Feedback: Patton Communications values customer feedback and uses it as a driving force for continuous improvement. The company actively encourages customers to share their experiences, suggestions, and concerns. By incorporating valuable feedback into their processes, Patton continually refines its services and solutions to better meet the evolving needs of its diverse clientele.

Behind every successful communication solution lies a robust support system, and Patton Communications understands this better than most. From its customer-centric approach and global presence to its technical expertise and proactive monitoring, Patton goes the extra mile to ensure a seamless and satisfying experience for its customers. So, the next time you consider network solutions, remember the remarkable support that Patton Communications has to offer. With Patton by your side, you can confidently connect, communicate, and conquer the challenges of the modern business landscape.

VoIP Supply offers a variety of Patton products and would love to hear your feedback on those or Patton Support, below in the comments or give us a call at 1-800-398-8647!

Step-By-Step Guide to Updating Your 3CX Firmware on Fanvil Phones

August 3, 2023 by jstewart

Fanvil phones are renowned for their advanced features and seamless integration with 3CX, a leading IP PBX software solution. To ensure your Fanvil phone functions optimally and benefits from the latest enhancements and security updates, regular firmware updates are essential. In this blog post, we will walk you through the simple process of updating your 3CX firmware on Fanvil phones, allowing you to stay at the forefront of communication technology.

The Importance of Firmware Updates for 3CX Integration: Firmware updates are a crucial aspect of maintaining a smooth and secure communication experience when using Fanvil phones with 3CX. These updates often include bug fixes, compatibility improvements, and new features that enhance the integration between the phone and the 3CX system. Keeping your firmware up-to-date ensures you can take full advantage of 3CX’s capabilities while enjoying a reliable and feature-rich communication solution.

Preparing for the Firmware Update:

Before initiating the firmware update process, it’s vital to complete the necessary preparatory steps:

Check the current firmware version: Access your Fanvil phone’s settings menu to determine the current firmware version installed. This step ensures you know which version to update to and helps track the progress of the update.
Backup your phone settings: Create a backup of your phone’s configuration to avoid any data loss during the update. This step is especially crucial if you have customized settings that you wish to retain.
Download the latest Fanvil firmware: Visit the official Fanvil website or reach out to your Fanvil distributor to download the latest firmware version compatible with your specific phone model.

Updating the Firmware on Fanvil Phones:

The process of updating your Fanvil phone’s firmware for 3CX integration is relatively straightforward:

Step 1: Access your Fanvil phone’s web interface by entering its IP address into a web browser.

Step 2: Long in using your admin credentials to gain access to the phone’s settings.

Step 3: Navigate to the “Maintenance” or “Upgrade” section, depending on your phone’s firmware version.

Step 4: Locate the “Firmware Upgrade” option and upload the downloaded Fanvil Firmware file.

Step 5: Follow the on-screen instructions to initiate the update process. Allow the phone sufficient time to complete the update, and do not interrupt the process.

Post-Update Verification: After updating the firmware, it is crucial to verify that the process was completed without any issues.

Check the new firmware version: Access your phone’s settings menu again to confirm that the firmware has been updated to the latest version.
Test 3CX integration: Make a test call using 3CX to ensure that the phone’s functionality is intact and that the integration with 3CX is seamless.

Troubleshooting: In rare cases, you may encounter difficulties during the firmware update process. If any issues arise, consider the following troubleshooting steps:

Reboot the phone: A simple reboot might resolve minor issues after a firmware update.
Factory reset: If problems persist, perform a factory reset on your Fanvil phone and restore your settings from the backup.
Seek support: Reach out to Fanvil support or consult the 3CX community for assistance with specific issues.

Updating the firmware on your Fanvil phone is crucial for seamless integration with 3CX and ensuring you have access to the latest features and security enhancements. By following the step-by-step guide provided in this blog post, you can confidently update your Fanvil phone’s firmware and enjoy a reliable and feature-rich communication experience with 3CX. Remember to backup your settings, verify the update’s success, and troubleshoot any issues should they arise. Stay updated and continue to make the most out of your Fanvil and 3CX integration!

If you have any comments or questions please feel free to leave a comment below or reach out to us by phone at 1-800-398-8647 or on our website at www.voipsupply.com.

Q&A: What is Delayed Page and What are Its Benefits?

August 2, 2023 by rjohnson

IP paging has become a standard practice for organizations to deliver announcements and notifications efficiently. Typically, this involves speaking into a microphone or headset, with the message broadcasted simultaneously through IP speakers. However, live voice paging may pose challenges in certain situations. To address these challenges and improve user experience, Algo’s IP speakers offer an optional feature called delayed page.

Among the various optional features of Algo’s IP speakers, the delayed page feature stands out as an invaluable tool. By activating this feature, users gain the ability to speak their entire message into the phone and end the call before the announcement is broadcasted over the IP speakers. Instead of playing the message in real-time, it is stored within the speaker devices and automatically played back once the user has hung up the phone.

Eliminating Interference: In environments where IP speakers are placed in close proximity to the broadcast source, such as a phone, interference can occur. This interference may manifest as feedback, including static. The delayed page feature minimizes this issue by preventing simultaneous broadcasting and reducing interference, ensuring clear and high-quality audio.

Comfortable User Experience: For some users, hearing their own voice broadcasted in real-time while delivering a page can be disconcerting or challenging. The delayed page feature allows users to speak their message privately and without distractions. This enables them to focus on delivering their message effectively and reducing self-consciousness.

Operational Flexibility: Delayed page allows users to plan and schedule their announcements in advance, ensuring timely delivery even when they are unable to be physically present to initiate the page. This flexibility proves beneficial in scenarios where announcements need to be broadcasted at specific times or when unexpected events occur.

Enhanced Message Preparation: The delayed page feature enables users to carefully craft their messages before initiating the page. By pre-recording the entire announcement, they have the opportunity to review and refine their content.

Have you utilized this feature or other unique features from Algo devices? Let us know in the comments below or give us a call today at 1-800-398-8647 if you have any questions.

LINKVIL by Fanvil W610W WiFi Phone Product Feature Video

July 26, 2023 by Steve Lopian

Our friends at Fanvil have released a brand-new edition to their LINKVIL line of WiFi products, so you know we had to get our hands on it as soon as possible! Watch VoIP Supply Team Member, Rebecca Johnson, deliver all the info on the Fanvil W610W Portable WiFi Phone in our latest Product Feature Video!

Rebecca will show you what’s in the box, how to put the phone together, and then run through all of its unique features such as a vibration alarm, a push-to-talk button, and more!

Are you excited about this new offering from LINKVIL by Fanvil? Let us know in the comments below!

Watch Now: 2023 July VoIP News Update

July 24, 2023 by Steve Lopian

We’re back with July’s VoIP News Update! For this month’s episode, we’re highlighting some important product releases that should be on your radar!

First up, we’ll dive into the release of Sangoma‘s brand-new Vega Digital Gateways! Choose from several different models including the Vega 100, Vega 200, and Vega 400 GF!

Also, we will take a close look at Fanvil‘s newest member of their portable WiFi family, the W610W Wireless WiFi Phone! This entry-level phone will sit comfortably next to the Fanvil W611W and offer many great features that you would expect in a WiFi phone.

So tune in, and stay up-to-date on the latest VoIP hardware releases! We’d also love to hear from you! Let us know what you think about these exciting new releases in the comments below.

Grandstream: Integrating UC & Networking Solutions Webinar

July 21, 2023 by Steve Lopian

The folks at Grandstream never seem to rest. They’re always innovating, improving, and releasing new products. Whether it’s network switches, VoIP phones, WiFi phones, or even wireless access points, the ability to take your business to the next level has never been easier with Grandstream.

In our latest joint webinar, we’ll discuss the many integrating and networking solutions from Grandstream and how you can use them to develop a cost-effective plan to seamlessly unify all of your business communications.

Watch now, and let us know how you plan to utilize Grandstream for your next office upgrade, or project!

A Step-By-Step Guide on Updating the OS on Your Patton Communications Device

July 18, 2023 by jstewart

Keeping your Patton Communications device up to date with the latest operating system (OS) is essential to ensure optimal performance, security, and access to new features. In this blog post, we will provide you with a comprehensive step-by-step guide on how to update the OS on your Patton Communications device. Follow these instructions carefully to ensure a smooth and successful update process.

Step 1: Gather the Required Materials

Before starting the OS update process, make sure you have the necessary materials ready. This typically includes a computer or laptop, an Ethernet cable, and access to the internet. Additionally, ensure you have the latest OS firmware file from Patton Communications’ official website or the support portal.

Step 2: Connect to Your Patton Communications Device

Connect your computer or laptop to the Patton Communications device using an Ethernet cable. Make sure both devices are powered on and connected to the same local network.

Step 3: Access the Device’s Web Interface

Open a web browser on your computer and enter the IP address of your Patton Communications device. This will take you to the device’s web interface, where you can access its configuration settings.

Step 4: Log In to the Web Interface

Enter the appropriate credentials to log in to the web interface of your Patton Communications device. If you haven’t changed the default username and password, consult the device’s documentation for the correct login information.

Step 5: Navigate to the Firmware Upgrade Section

Once logged in, locate the firmware upgrade section within the web interface. This section may vary depending on the model and firmware version of your Patton Communications device. Look for options such as “Firmware Upgrade” or “Software Update.”

Step 6: Upload and Install the New OS Firmware

In the firmware upgrade section, locate the option to browse and upload the new OS firmware file you previously downloaded. Select the file and initiate the upgrade process. Follow any on-screen prompts or instructions provided by the web interface.

Step 7: Monitor the Update Progress

The OS update process may take some time, depending on the size of the firmware file and the device’s processing capabilities. While the update is in progress, monitor the web interface for any progress indicators, notifications, or completion messages.

Step 8: Reboot and Verify the Update

Once the update process is complete, the Patton Communications device will usually prompt you to reboot. Follow the instructions to reboot the device. After the reboot, log back in to the web interface and navigate to the system information section to verify that the OS update was successful.

Updating the OS on your Patton Communications device is a crucial maintenance task to ensure optimal performance and security. By following the step-by-step guide outlined in this blog post, you can confidently update your device’s OS firmware, keeping it up-to-date with the latest features and enhancements. Remember to always refer to the device’s documentation and official support resources for specific instructions related to your model and firmware version. Keep your Patton Communications device running smoothly by regularly checking for OS updates and applying them in a timely manner.
If you have any questions or comments please feel free to leave them below, give us a call at 1-800-398-8647, or visit our website at www.voipsupply.com.

July Hardware Roundup

by jstewart

Some of your favorite brands are launching new products and VoIP Supply has the latest news, updates, and in-stock items for you! Let’s give you an update on the latest VoIP hardware products!

The Grandstream GWN7661 Wi-Fi 6 Access Point

Elevate your connectivity with the GWN7661 in-wall access point from Grandstream, for unparalleled Wi-Fi 6 performance. Ideal for businesses, offices, hotels, and more, this sleek AP seamlessly enhances your network. Experience easy integration with Grandstream’s Wi-Fi-capable IP phones for reliable voice-over-Wi-Fi. Upgrade your wireless network with the GWN7661 for exceptional performance and hassle-free installation.

Key Features Include:

GWN Cloud offers unlimited AP management
Supports up to 500+ concurrent Wi-Fi client devices
GWN Manager offers premise-based software controller
Dual-band 2X2:2 MU-MMO with DL/UL OFDMA technology
1.77 Gbps wireless throughput and 4X Gigabit wireline ports

Sangoma Vega Digital Gateways

Sangoma Vega Gateways offer flexible functionality by connecting traditional analog phone systems with VoIP networks. They support both North American and European standards, reducing phone communication costs for businesses by routing inter-site calls over their preferred IP network.

New and Available Vega Models Include:

Coming Soon! Multi-WAN Gigabit VPN Routers From Grandstream

Introducing the latest addition to Grandstream and their line of unified communications and networking solutions, the GWN7001, GWN7002, and GWN7003 Multi-WAN Gigabit VPN routers. Perfect for small-to-medium businesses, retail, education, hospitality, healthcare, and more, the GWN7001 and GWN7002 are the ultimate solution for your networking needs.

GWN7001 / GWN7002 / GWN7003

Key Features Include:

VPN Support, Built-in Firewalls, & High-Performance Routing
Powerful Security Protection & Can Be Utilized w/ Multiple Locations
Easy-to-Use Network Management Tools
The Ability to Create Comprehensive Wired, Wireless, & VPN Networks
And More – This Line From Grandstream is the Ultimate Solution!

If you have any questions or thoughts about the products shared with you in this post, please feel free to leave a comment below, give us a call at 1-800-398-8647, or visit our website at www.voipsupply.com.

Did You Know? Unveiling All of the Impressive Features of Jabra Headsets

July 17, 2023 by jstewart

When it comes to communication and audio solutions, Jabra has established itself as a leading brand. Their headsets are renowned for their exceptional quality, innovative features, and user-centric design. In this blog post, we’ll delve into some fascinating features of Jabra headsets that you may not be aware of. Get ready to be amazed by the cutting-edge technologies and functionalities that make Jabra headsets stand out from the crowd.

Active Noise Cancellation (ANC):

Did you know that Jabra headsets offer an advanced Active Noise Cancellation feature? This technology is a game-changer for professionals working in noisy environments or on-the-go. By intelligently analyzing and reducing background noise, ANC enables crystal-clear conversations, allowing you to focus on your tasks without distractions. Whether you’re in a bustling office, a busy café, or a noisy airport, Jabra headsets with ANC ensure optimal call quality and enhanced productivity.

Intelligent Call Transfer:

Imagine seamlessly transferring a call from your desk phone to your mobile device without interrupting the conversation. Jabra headsets make it possible with their intelligent call transfer feature. With a simple touch of a button, you can transfer ongoing calls between different devices, ensuring continuity and flexibility throughout your workday. Say goodbye to call disruptions and hello to uninterrupted conversations, even when you’re on the move.

Voice Assistant Integration:

Jabra headsets are designed to integrate seamlessly with popular voice assistants such as Amazon Alexa, Google Assistant, and Siri. This integration allows you to control your headset using voice commands, making your hands-free experience even more convenient. From managing calls and playing music to accessing your calendar and sending messages, Jabra headsets make interacting with your voice assistant effortless and efficient.

Advanced HearThrough Technology:

Stay connected with your surroundings while wearing your headset, thanks to Jabra’s HearThrough technology. This feature intelligently filters ambient sounds, allowing you to hear important announcements, colleagues, or any other external sounds without needing to remove your headset. Whether you’re in a collaborative office environment or need to remain aware of your surroundings, Jabra headsets with HearThrough provide a safe and immersive audio experience.

Personalized Sound with Jabra Sound+:

Jabra Sound+ is a powerful companion app that enhances your headset experience by offering personalized sound settings. This app allows you to customize your audio preferences, adjust equalizer settings, and even perform hearing tests to optimize your audio experience. Whether you’re an audiophile or simply want the best sound quality for your calls and media, Jabra Sound+ empowers you to tailor your headset’s sound to your unique preferences.

Jabra headsets are not just ordinary audio devices; they are packed with remarkable features that redefine the way we communicate and collaborate. From cutting-edge noise cancellation and intelligent call transfer to voice assistant integration and personalized sound, Jabra continues to push the boundaries of headset technology. Explore the world of Jabra headsets, and discover how these remarkable devices can elevate your audio experience to new heights.

If you have any comments or questions on Jabra headsets or their features please leave a comment below, give us a call at 1-800-398-8647, or visit our website at www.voipsupply.com.

A Step-By-Step Guide on How To Update the Firmware on Your Grandstream Device

July 11, 2023 by jstewart

Keeping your Grandstream device up-to-date with the latest firmware is crucial for optimal performance, enhanced security, and access to new features. Firmware updates often bring bug fixes, stability improvements, and compatibility enhancements. In this blog post, we will provide you with a step-by-step guide on how to update the firmware on your Grandstream device, ensuring that you can make the most out of your communication equipment.

Step 1: Identify Your Device and Firmware Version

Start by identifying your specific Grandstream device model and its current firmware version. This information can typically be found in the device’s web configuration interface. Take note of the firmware version as it will be used in the subsequent steps.

Step 2: Download the Latest Firmware Version

Visit the Grandstream website or the official support page to download the latest firmware for your device model. Ensure that you download the correct firmware version that corresponds to your device’s model and existing firmware version. Save the firmware file to your computer for easy access.

Step 3: Access the Device’s Web Configuration Interface

Open a web browser and enter the IP address of your Grandstream device to access its web configuration interface. Enter the device’s username and password to log in. If you have not changed the default credentials, refer to the device’s user manual or consult the Grandstream support resources for assistance.

Step 4: Navigate to the Firmware Upgrade Section

Once logged in, navigate to the firmware upgrade section within the device’s web configuration interface. This section is typically found under the “Maintenance” or “Upgrade” menu. Consult the device’s user manual or the support resources if you are having trouble locating it.

Step 5: Upload and Install the Firmware

In the firmware upgrade section, locate the option to upload the firmware file. Click on the “Browse” or “Choose File” button and select the firmware file you downloaded earlier. Once selected, click on the “Upgrade” or “Apply” button to start the firmware upgrade process. Allow the device some time to complete the installation.

Step 6: Verify the Firmware Update

After the firmware update process is complete, the device will reboot. Once the device has rebooted, log back into the web configuration interface and navigate to the device information section. Verify that the firmware version displayed matches the newly updated firmware version.

By following this step-by-step guide, you can easily update the firmware on your Grandstream device. Keeping your device up-to-date ensures optimal performance, enhanced security, and access to new features. Remember to always refer to the device’s user manual and consult Grandstream support resources for any specific instructions or troubleshooting steps related to your device model. Stay updated and enjoy the full potential of your Grandstream communication equipment.

As always, if you have any questions or require our assistance you can give us a call at 1-800-398-8647 or visit our website at www.voipsupply.com. If you have any additional comments, feel free to leave them below!

Did You Know Patton Communications Offers Top-Notch Support for Seamless Connectivity?

Step-By-Step Guide to Updating Your 3CX Firmware on Fanvil Phones

Q&A: What is Delayed Page and What are Its Benefits?

LINKVIL by Fanvil W610W WiFi Phone Product Feature Video

Watch Now: 2023 July VoIP News Update

Grandstream: Integrating UC & Networking Solutions Webinar

A Step-By-Step Guide on Updating the OS on Your Patton Communications Device

July Hardware Roundup

Did You Know? Unveiling All of the Impressive Features of Jabra Headsets

A Step-By-Step Guide on How To Update the Firmware on Your Grandstream Device

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