How Do I Transfer a Phone Book to a GXP2130?

June 29, 2016 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In the previous Mom’s calling Q&A series, we have discussed: How to put a call from cordless phone on hold and pick up from the base phone? Today, we have more new real questions and answers from VoIP users just like you.

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Latest DECT Solution from Grandstream: DP720 & DP750

June 28, 2016 by Youleidy Vega

In case you missed it, Grandstream Networks Inc., a leader in SIP Unified Communications since 2002, released their DECT Phone solution that is sure to turn heads.

The DP720 DECT Cordless Handset features a sleek, black design with soft-touch buttons and a color back-lit display.

Intuitively navigate the menu with navigations that are easy to follow.

Whenever you have a voicemail, the message waiting indicator will light up, reminding you to listen to the message. You also have the option to change the menu language from English to your preferred language.

The DP720 handset can support up to 10 lines and it is completely compliant with SIP/DECT standard. When used with Grandstream’s UCM series of IP PBX’s users can enjoy Zero Config, so that the phone automatically works, right out of the box, no configuring required.

Features of the DP720 include:

HD Audio on handset and speakerphone
Full duplex speakerphone
Three-way audio conferencing
Call transfer, call forward, call-waiting, do not disturb

The DP720 Cordless handset is to be used with Grandstream’s DP750 Base Station.

The DP750 Base Station can pair up to five DP720 DECT Cordless Handsets providing mobility for users in residential settings as well as many business environments such as retail, warehousing, hospitality and medical. When multiple handsets share the same SIP account, users can enjoy flexible Ring Group options.

Features of the DP750 Base Station include:

Full HD Audio
PoE
Automated Provisioning options
Zero Config when used with Grandstream’s UCM IP PBX Series

When combined, this unbeatable solution offers a range of up to 300 meters outdoors and 50 meters indoors.

One system (1 base and 1 handset) supports up to 10 SIP accounts and four concurrent calls.

If interested in this innovative solution, call us at 1-800-398-VoIP. Learn what’s in the box as we unbox Grandstream’s DP720 and DP750!

Top 4 VoIP Benefits Every Consulting Firm Should Take Advantage of

by Ying-Hui Chen

Whether you are a consulting company that focuses on technology and strategic service or a consultant who helps educational systems come up with better business plans, the most important skill you need is the ability to communicate. That’s where a VoIP system comes into play.

A VoIP system allows consultants to boost their communication efficiency to the next level and save a fortune with a unified communications system. Utilizing advanced VoIP features, consultants increase their customer satisfaction with less effort than ever before! Here we list the top 4 popular features that every consultant should take advantage of.

Benefit #1 Capture Every Call Wherever You Go

Find me/follow me VoIP service feature directs calls that are coming in to your desk phone or main line to anywhere convenient. That being said, you won’t miss a call when you are away from your desk and you’ll be able to stand by for your customers anywhere, anytime. This is a useful function for remote workers as well. Some additional advantages include:

Only one phone number to hand out to receive calls to all devices
Appear to always be at your desk when incoming calls are received
Have the freedom to go about your day and stay in contact with everyone
Learn more

Benefit #2 Record Important Communications

As a consultant, you must have encountered a situation that you have to deal with an overwhelming amount of clients/cases at the same time which makes it difficult to track every detail.

With VoIP system, you can easily record your phone calls and save messages with clients for future reference. Simply pull out the communication records, you are ready to catch up with your clients.

Benefit #3 Track Employee Activities

Tracking employees activities is especially crucial for customer-focused companies just like you. The advanced analytics make tracking and updating employee activities a breeze, creating a healthy competition between team members. This is also en effective way to avoid any dishonest activities within your organization.

Benefit #4 Integrate VoIP with CRM

Integrating your VoIP system with CRM enables you to manage your customer relationships easily and efficiently. With a united system, you are ensured to have the latest information and easy access when communicating with your clients.

Consulting companies can enjoy great benefits from deploying VoIP system; however, only a small percentage of them have made the switch and really utilized the service. No matter you are ready to take your business to the next level or you are still searching for more information about VoIP, contact our VoIP experts at 1-800-398-VoIP today! We are here to answer any questions you may have.

Conference Phones Make a Difference in Business

June 27, 2016 by Ying-Hui Chen

When it comes to a conference phone, you may have the same question as many others: Why would I need a conference phone when there are a lot of other devices such as smartphones and tablets that have a speaker function that allows multiple participants to communicate at the same time?

To answer this question, we will first need to learn what a conference phone is and how you can benefit from having one.

What is a conference phone?

A conference phone is a purpose built conferencing device that enables multiple callers to communicate simultaneously, on the same call, from different phone lines. To initiate a conference call, the host generates the call first and other remote attendees dial in to a conference bridge number which will then connects the phone lines altogether to the same call.

Conference phones make a difference

While other multi-function devices such as smartphones may sacrifice some of the conferencing function for other main features and apps, a conference phone is constructed specifically for conferencing calls. That being said, it has only one specific goal – make your conferencing call as seamless as possible.

Hearing your team members clearly is the priority

A conference phone has better built-in functions such as noise cancellation and HD voice so that it has the ability to receive/deliver better sound quality, giving you smooth conferencing experience.

More time, energy, and money for your main business

With a conference phone, you are able to have meetings remotely anywhere, anytime. In other words, you are able to save the time, energy, and cost of traveling and put them back to growing your real business.

Unique features boost meeting efficiency

A conference phone typically comes with user friendly features including flexible connection options (computer, desk phone, mobile phone/tablet), One-Touch Speed Dial, wide room recording range, Busy Lamp Field and more. Having the right conference features will boost your meeting efficiency and enhance the teamwork to achieve your meeting goals.

Purchasing conference phones is a great investment for businesses who require group meetings regularly or frequently. If you would like to have more information about conference phones, please visit our website or contact us today at 1-800-398-VoIP or email at [email protected]

6 Questions (with tips to solve!) to ask when implementing your IP paging system

June 24, 2016 by Jeff Quinn

Integrating a paging system with your VoIP phone system can be a daunting task. Here at VoIP Supply we have helped many customers through the process from start to finish. Here are 6 questions you’ll want to answer prior to your deployment.

1. Did you consider using an existing analog paging system? There are options to integrate your VoIP phone system to an existing analog paging system. You do not get the full feature set of a complete IP system but it is a great way to start and see the benefits first hand.

Check out the snom PA-1 to easily connect analog paging systems your VoIP system.

2. What is the main reason you will be needing a paging system? Intercom paging, bell ringing, emergency announcements, IP clocks, message boards? Most people don’t even realize all the benefits you can gain from an IP paging system. Depending on your existing infrastructure and reasons for deployment you may want to take advantage of message boards and synchronized clocks.

3. Will your new IP Paging equipment be compatible with any existing equipment? Compatibility between the two parts allows for an easy and smooth integration. This will be a benefit during implementation and throughout the life cycle of the phone system.

4. Will you be deploying the system in a loud environment? You want to make sure everyone can hear your announcements. Most of the IP horns have the ability to reach the length of a football field. Incoming phone calls can ring through IP paging devices to allow users to hear virtually anywhere.

5. How would you like the products to be mounted? Within a single deployment you will generally have speakers and horns mounted different ways. Some of the mounting options include:

Rectangle drop-in speakers
False drop ceiling mounts
Wall mounts

6. Will you be needing any outdoor devices? Certain products can only handle certain weather conditions. Depending on the weather your region gets we want to make sure the equipment can handle it. The advantages to having horns outside can be endless

Now these questions are just a start and hopefully will get the ball rolling for you. I’m guessing it may have stirred up some questions regarding specific interests you may have with your deployment.

Top 10 Reasons to Switch to ADTRAN

June 21, 2016 by Ravi Hichkad

ADTRAN’s NetVanta switches include a full line of powerful, business-class Ethernet switching solutions perfect for SMBs and enterprises. The NetVanta Ethernet switching portfolio is ideal for VoIP by allowing voice services to be deployed across any type of cabling while providing a robust feature set to speed implementation and enable remote management of the network.

Here are the top ten reasons to switch to ADTRAN:

Faster Implementation: VoIP setup wizard, auto-provisioning of IP phones, zero-touch phone set-up, and single script configuration of multiple switches.
Faster Troubleshooting: On-demand VoIP report, network forensics, and cable diagnostics tools.
Connectivity over any Grade Cabling: ActivReach-enabled NetVanta Switches support Ethernet connectivity over CAT5, CAT3 or legacy copper up to 1,600ft.
Greater Security: Port scheduler disables ports and powers down devices during non-business hours, Denial of Service (DoS) protection, AOS Security Audit tool assists in the Payment Card Industry – Data Security Standards (PCI-DSS) compliance.
Increased Uplink Bandwidth: Up to 80 Gbps for inter-switch connectivity, utilizing four uplink ports that support 1, 2.5 or 10 Gbps uplinks.
Cloud-Ready: Automate switch on-boarding, firmware upgrades or back-ups (single switch or entire network) with ADTRAN’s ProCloud could managed services.
Enhanced PoE Budget: Higher PoE budget (standard 370 W) on all NetVanta 24- and 48-port PoE switches and NetVanta GigE PoE switches provide up to 25.5W of PoE for HD video-conference IP-phones.
Power Redundancy: PoE power redundancy up to 370 W (Select NetVanta switches) utilizing an external NV1131 RPS/EPS unit, minimizing disruptions due to power outages.
Industry Leading Warranties and Support: Comprehensive limited lifetime warranty on all NetVanta switches, included software updates and upgrades as well as advance hardware replacement and 24×7 phone support for the duration of the warranty.
Complete Portfolio: Comprehensive portfolio of 12-, 24- and 48- port managed Fast Ethernet, Gigabit, Fiber, ActivChassis and ActivReach switches with optional PoE.

Affordable IP Phones with Refresh: Refurbished and Rocking

by Youleidy Vega

Here at VoIP Supply we love offering our customers high end solutions for a fraction of the cost. We understand that implementing a VoIP solution can dig into the budget. We also know that for those needing to replace a phone or simply add a phone to an already existing VoIP solution, the best route to take is VoIP Supply’s Refresh line of refurbished products.

Refresh products are guaranteed to work like new and come with a six month warranty. Anything you get from our Refresh line has undergone a thorough 10-step reconditioning process that includes configuring the device back to default settings, as well as updating any product with the latest firmware, if applicable.

This month we want you to know about the four Refresh phones below, because they rock.

The Polycom VVX410 is a 12-line IP Phone idea for office staff. It has a 3.5 color display and dual Gigabit RJ45 ports. The VVX410 is both easy to use and comes with a nice design that complements any desk. The VVX 410 also easily integrates with third-party Unified Communications applications.

The Polycom VVX310 is a 6-line IP Phone that is ideal for cubicle employees or call center environments. It is a Gigabit phone that is user-friendly and is sure to exceed your expectations.

If you prefer touch-screen display, then the SNOM 870 Black is just what you need. This elegant IP Phone supports up to 12-lines with a large 4.3 TFP display. This Gigabit IP Phone features Klarvoice wideband audio, for the best call quality possible. Is also features an integrated USB port for a Wifi card. The SNOM 870 is suitable for business professionals who like the best technology now and for years to come.

If you are in need of a conferencing solution, then take a look at the Polycom IP 5000. This conference phone offers remarkable, clear calls for small conference rooms and executive offices.

Features of the Polycom IP5000 include HD Voice, full-duplex technology so that you hear no echo and also so that you do not experience drop-out conversations. The IP 5000 also has three microphones that cover a 360 degree range and that picks up voices from up to seven feet away.

Our Refresh line consists of quality products for a fraction of the cost you would normally pay. Our Refresh products are guaranteed to meet your expectations. Visit our Refresh page or call us at 1-800-398-VoIP to learn more.

Catch Incredibly Reduced Digium IP Phones before they are all gone!

June 17, 2016 by Youleidy Vega

For a limited time, Digium is offering unbeatable savings on select IP Phones and here at VoIP supply, we are happy to pass on the savings.

A leader in VoIP Technologies, Digium is a trusted name when it comes to business phone systems, custom communications solutions and IP phones. Digium IP phones are the only ones in the market that allow users to take advantage of Asterisk and Switchvox. Moreover, Digium phones come prepacked with integrated applications like phone status, user presence, parking and queue metrics.

While supplies last, we will be offering Digium D70 and D50 with a competitive instant rebate. Receive $60 off the D70 and $40 off the D50 instantaneously at time of purchase. Prices have already been reduced, so there are no forms to fill out and mail, no paying ahead and waiting to get reimbursed, you simply buy and save.

The Digium D70 is an executive level, PoE capable IP Phone that has 6-line keys and 10 digital. You can store up to 100 contacts and can also see the status of your most important contacts in real-time with the busy lamp field indicators.
The D70 is easy to deploy with plug-and-play connectivity. It provides HD Voice so that all of your conversations are clear.

The Digium D50 also supports PoE and up to 4-line keys with 10 shortcut keys. Designed for mid-level employees, the busylight indicators help you keep track of your most important contacts. The D50 also features HD Voice and plug-and-play deployment at a price that satisfies any budget.

Take advantage of this super easy Monster Savings Instant Rebate from Digium and you’ll receive IP phones that are easy to set up. Simply plug the phones in, automatically locate the Asterisk or Switchvox server, pick the user and that’s that, you are ready to start talking. Very simple process all the way through, because we understand time is money.

Moving to a Hosted VoIP System Can be Easy as Pie

by Ying-Hui Chen

We’ve all had the experience of making a change and soon discovering that it’s better off sticking with how it was before.

Maybe you rushed onto the wrong choice. Or maybe you encountered a lot of issues during the transition. Well, this time is different. With proper planning ahead of time, you can make your move to a hosted VoIP system as easy as pie!

Seeing that many people give up on VoIP with apprehension, we want to speak to the three common concerns of moving to a hosted VoIP system to help you turn the fear into a business opportunity.

Concern #1 – I don’t know where to start.

You know nothing about VoIP and don’t have time to research. No worries! We are here to help. The best VoIP option varies case by case; so simply give us a call at 1-800-398-VoIP for a free consultation and we will guide you to the best VoIP option for you. You can also visit our website and blog for more information.

Our CloudSpan MarketPlace is your one-stop shop for multiple VoIP service providers, saving you both time and money. Learn more: 5 Reasons to Choose the CloudSpan MarketPlace.

Concern #2 – Is it reliable?

It all comes down to the service provider you work with and the VoIP system and equipment you deploy. With proper network setup, your VoIP system can be as reliable as landline. Read our blog for details: Can your network handle VoIP?

Besides, our CloudSpan customers will not need to sign any contracts; if you are not satisfied, you are free to cancel any time. Our money-back guarantee ensures you the best solution for your business needs.

Concern #3 – Is it worth the trouble of switching?

Don’t let your fear deter you from improving your business! Our technical support team and VoIP specialists will be assisting you from the beginning to the end. With simple 7 steps, you will be all set!

If you think it’s still too risky to do it all at once, you even have the option to start with switching portions of your phone system to VoIP to see if it’s a good fit for you.

Like always, if you have any thoughts to share with us or questions to ask, please contact us at 1-800-398-VoIP or email at [email protected]

Join the IPVideoTalk Webinar: Turn your conference room into a global meeting place (Event Eneded)

June 16, 2016 by Youleidy Vega

IPVideoTalk-image1 Are you ready to turn your conference room into a global meeting place? With Grandstream’s IPVideoTalk software, you can do just that.

IPVideoTalk is a subscription based on software for video, audio and web conferencing needs that can help your business stay connected with employees, board members, you name it, from anywhere in the world. Conferences through IPVideoTalk software can be held using Grandstream’s GVC3200 or the GVC3202. Subscriptions range from small businesses to large with pricing based on the number of max participants.

Meetings through IPVideoTalk are easy to set up through the IPVideoTalk interface. Simply plan a future meeting, recurring meeting or meet now. You can invite participants through the portal by entering their email addresses and they will receive a link that will allow them to easily join by clicking on the link. Participants can join from any GVC model, GXV video phones, Chrome and Firefox browsers on a PC or Mac, as well as from any SIP softphone application. You can hold meetings with up to 100 attendees and right presenters all while enjoying the awesome features of the IPVideoTalk/GVX solution, some of which include superb HD audio and video, screen sharing, innate reporting and much more!

We have tested the IPVideoTalk and GVC3200 solution and we approve! If you are ready to take video conferencing to the next level, with features such as screen sharing, full HD video resolutions and meeting schedule, join us for a joint webinar with Grandstream on July 14th and you will see how great this conferencing solution is for you. You’ll learn all about this powerful new software and how you can use it to improve your team’s collaboration. Hope to see you there! (Metaphorically of course:))