Perfecting Your Headset Volume on the Sangoma s700

July 7, 2016 by Steve Lopian

As most of you know, having a headset at work can make your job a whole lot easier than having to hold a handset all day. Picking up, hanging up, and being tethered to a short cord can be draining throughout the work day.

Another thing that can be just as important as freeing yourself from your desk phone is hearing the person on the other line. It is important to be able to hear whomever you are speaking with; loud and clear. This is where a common mistake can be made when dealing with headset volume.

Did you know that headset volume is affected, not just by your headset setting, but a combination of the phone’s volume setting as well? By adjusting the volume directly on your headset does not affect the volume setting on your actual phone.

If you find that it is still too quiet after turning up your headset, or hard to hear the person on the other line, then be sure to check your phone’s volume as well! To show you an example, we will use the Sangoma s700 pictured below.

Adjusting the volume on your phone is always easy. On the front of most phones there should be a volume control, most likely with a + or a – to turn your volume up, or down. Keep in mind that you must adjust volume while your headset is in use. Otherwise you will be adjusting the phone’s ring volume. On the Sangoma s700, you will see a headset icon appear on the screen and it will also say “Headset Mode!” indicating that you are in headset mode.

Here is an example of where to adjust your phone’s volume on the Sangoma s700.

Once you find the right combination of your headset volume, and your phone’s volume, you will be on your way to a more productive workflow! For more information regarding the Sangoma s700 click here!

VoIP for Financial Institutions – One system for all communication needs

July 5, 2016 by Ying-Hui Chen

In this competitive, highly regulated finance industry, every business struggles to keep themselves ahead of the competition to stand out in the crowd. Increasing customer satisfaction and meeting strict regulatory requirements have become the fundamental goals for all financial institutions. In this blog, we will be detailing how you can achieve just that with VoIP.

Save a Fortune for Business Development

On average, our specialists are able to save customers up to 23% off their monthly bills!

Monitoring Activities to Meet Regulation is Effortless

Advanced analytics allows monitoring of employee activities and track communication records. With a VoIP system, tracking and monitoring to meet complex regulatory requirements is no longer a time-consuming task.

Everywhere is Your Workplace

VoIP is an ideal solution for the increasing remote workforce. Unified Communications make remote working possible without sacrificing productivity. A single system connects you with multiple platforms from emails, instant messages, to phone calls and more!

Working at home office, a remote site, or even on the road is easier than ever. If you are on a call with a client via your mobile on your way to the office, when you arrive, you can easily transfer the call over to your deskphone without the person on the other end knowing!

Client Management is at Your Fingertips

With advanced real time analytics, you are able to measure activities instantly within your organization and make adjustments when necessary. Tracking employees/ clients and updating information can be done in real time.

Integrating VoIP with CRM system enables you to access the latest clients information during the conversations, helping you build strong customer relationships.

Interested in learning more about how VoIP can help you grow your business? Any thoughts you want to share? Leave a comment below.

Select the Best Conference Phone for Your Business

by Ying-Hui Chen

select Are you overwhelmed by the amount of conference phone options available on the market and don’t know where to start?

Instead of jumping into the purchasing decision and being stuck with the wrong solution, we suggest you spend some time to learn the basic functions of a conference phone and what advanced capabilities are available on the market.

Start at the basics

Looking at a conference phone with lots of powerful, outstanding features, we often get distracted and forget about the basic question – why do you need a conference phone? If a conference phone can’t fulfill your basic conferencing requirements, then it’s valueless for you.

No matter how many advanced features it comes with, be sure to start with the basics. Here are some of the common, basic functions your conference phone should have.

HD voice technology and 360 degree Audio

Power over Ethernet (PoE)/ USB

Noise/ echo cancellation

Call forwarding/ transferring

Depending on where you expect to use a conference phone, you should also be aware of the microphone pickup range and the number of participants the solution can support.

Additional Useful Features

Next, you should make a wish list of the conferencing features you’d like to have and the budget you’re willing to pay. Here we collected some popular features that may be useful for your business applications.

Compatibility

Make sure your solution is compatible with the platforms you use. For example, GVC3200 video conference allows full utilization of apps such as Skype for Business and Google hangouts.

Expansion Microphone

This could be useful when you have more participants in the meeting. Available options include: Yealink CP860, Konftel 300IP, and more.

Wireless Option

Hold wire-free conference calls where and when it is convenient. It makes sense if you plan to use the solution in multiple locations.

Recording

Recording function comes in handy when you need to recap the meeting later or use it elsewhere for other purposes.

Other Functions

Touch Screen and Speed Dial speed up your calling process; Busy Lamp Field (BLF) tells you when there’s a call on hold. More other user friendly functions awaiting your exploration. Learn more!

Search for a certain conferencing feature? Need a solution suggestion? Contact our VoIP experts today at 1-800-398-VoIP or email at [email protected] to find out more information!

Yealink W56P: New and Improved DECT Phone

June 30, 2016 by Youleidy Vega

Yealink’s recently announced the release of their W56P DECT phone. The W56P is basically Yealink’s W52P on steroids. Yealink heard your requests and came out with a better and improved version of their DECT phone that exceeds all expectations.

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How Do I Transfer a Phone Book to a GXP2130?

June 29, 2016 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In the previous Mom’s calling Q&A series, we have discussed: How to put a call from cordless phone on hold and pick up from the base phone? Today, we have more new real questions and answers from VoIP users just like you.

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Latest DECT Solution from Grandstream: DP720 & DP750

June 28, 2016 by Youleidy Vega

In case you missed it, Grandstream Networks Inc., a leader in SIP Unified Communications since 2002, released their DECT Phone solution that is sure to turn heads.

The DP720 DECT Cordless Handset features a sleek, black design with soft-touch buttons and a color back-lit display.

Intuitively navigate the menu with navigations that are easy to follow.

Whenever you have a voicemail, the message waiting indicator will light up, reminding you to listen to the message. You also have the option to change the menu language from English to your preferred language.

The DP720 handset can support up to 10 lines and it is completely compliant with SIP/DECT standard. When used with Grandstream’s UCM series of IP PBX’s users can enjoy Zero Config, so that the phone automatically works, right out of the box, no configuring required.

Features of the DP720 include:

HD Audio on handset and speakerphone
Full duplex speakerphone
Three-way audio conferencing
Call transfer, call forward, call-waiting, do not disturb

The DP720 Cordless handset is to be used with Grandstream’s DP750 Base Station.

The DP750 Base Station can pair up to five DP720 DECT Cordless Handsets providing mobility for users in residential settings as well as many business environments such as retail, warehousing, hospitality and medical. When multiple handsets share the same SIP account, users can enjoy flexible Ring Group options.

Features of the DP750 Base Station include:

Full HD Audio
PoE
Automated Provisioning options
Zero Config when used with Grandstream’s UCM IP PBX Series

When combined, this unbeatable solution offers a range of up to 300 meters outdoors and 50 meters indoors.

One system (1 base and 1 handset) supports up to 10 SIP accounts and four concurrent calls.

If interested in this innovative solution, call us at 1-800-398-VoIP. Learn what’s in the box as we unbox Grandstream’s DP720 and DP750!

Top 4 VoIP Benefits Every Consulting Firm Should Take Advantage of

by Ying-Hui Chen

Whether you are a consulting company that focuses on technology and strategic service or a consultant who helps educational systems come up with better business plans, the most important skill you need is the ability to communicate. That’s where a VoIP system comes into play.

A VoIP system allows consultants to boost their communication efficiency to the next level and save a fortune with a unified communications system. Utilizing advanced VoIP features, consultants increase their customer satisfaction with less effort than ever before! Here we list the top 4 popular features that every consultant should take advantage of.

Benefit #1 Capture Every Call Wherever You Go

Find me/follow me VoIP service feature directs calls that are coming in to your desk phone or main line to anywhere convenient. That being said, you won’t miss a call when you are away from your desk and you’ll be able to stand by for your customers anywhere, anytime. This is a useful function for remote workers as well. Some additional advantages include:

Only one phone number to hand out to receive calls to all devices
Appear to always be at your desk when incoming calls are received
Have the freedom to go about your day and stay in contact with everyone
Learn more

Benefit #2 Record Important Communications

As a consultant, you must have encountered a situation that you have to deal with an overwhelming amount of clients/cases at the same time which makes it difficult to track every detail.

With VoIP system, you can easily record your phone calls and save messages with clients for future reference. Simply pull out the communication records, you are ready to catch up with your clients.

Benefit #3 Track Employee Activities

Tracking employees activities is especially crucial for customer-focused companies just like you. The advanced analytics make tracking and updating employee activities a breeze, creating a healthy competition between team members. This is also en effective way to avoid any dishonest activities within your organization.

Benefit #4 Integrate VoIP with CRM

Integrating your VoIP system with CRM enables you to manage your customer relationships easily and efficiently. With a united system, you are ensured to have the latest information and easy access when communicating with your clients.

Consulting companies can enjoy great benefits from deploying VoIP system; however, only a small percentage of them have made the switch and really utilized the service. No matter you are ready to take your business to the next level or you are still searching for more information about VoIP, contact our VoIP experts at 1-800-398-VoIP today! We are here to answer any questions you may have.

Conference Phones Make a Difference in Business

June 27, 2016 by Ying-Hui Chen

When it comes to a conference phone, you may have the same question as many others: Why would I need a conference phone when there are a lot of other devices such as smartphones and tablets that have a speaker function that allows multiple participants to communicate at the same time?

To answer this question, we will first need to learn what a conference phone is and how you can benefit from having one.

What is a conference phone?

A conference phone is a purpose built conferencing device that enables multiple callers to communicate simultaneously, on the same call, from different phone lines. To initiate a conference call, the host generates the call first and other remote attendees dial in to a conference bridge number which will then connects the phone lines altogether to the same call.

Conference phones make a difference

While other multi-function devices such as smartphones may sacrifice some of the conferencing function for other main features and apps, a conference phone is constructed specifically for conferencing calls. That being said, it has only one specific goal – make your conferencing call as seamless as possible.

Hearing your team members clearly is the priority

A conference phone has better built-in functions such as noise cancellation and HD voice so that it has the ability to receive/deliver better sound quality, giving you smooth conferencing experience.

More time, energy, and money for your main business

With a conference phone, you are able to have meetings remotely anywhere, anytime. In other words, you are able to save the time, energy, and cost of traveling and put them back to growing your real business.

Unique features boost meeting efficiency

A conference phone typically comes with user friendly features including flexible connection options (computer, desk phone, mobile phone/tablet), One-Touch Speed Dial, wide room recording range, Busy Lamp Field and more. Having the right conference features will boost your meeting efficiency and enhance the teamwork to achieve your meeting goals.

Purchasing conference phones is a great investment for businesses who require group meetings regularly or frequently. If you would like to have more information about conference phones, please visit our website or contact us today at 1-800-398-VoIP or email at [email protected]

6 Questions (with tips to solve!) to ask when implementing your IP paging system

June 24, 2016 by Jeff Quinn

Integrating a paging system with your VoIP phone system can be a daunting task. Here at VoIP Supply we have helped many customers through the process from start to finish. Here are 6 questions you’ll want to answer prior to your deployment.

1. Did you consider using an existing analog paging system? There are options to integrate your VoIP phone system to an existing analog paging system. You do not get the full feature set of a complete IP system but it is a great way to start and see the benefits first hand.

Check out the snom PA-1 to easily connect analog paging systems your VoIP system.

2. What is the main reason you will be needing a paging system? Intercom paging, bell ringing, emergency announcements, IP clocks, message boards? Most people don’t even realize all the benefits you can gain from an IP paging system. Depending on your existing infrastructure and reasons for deployment you may want to take advantage of message boards and synchronized clocks.

3. Will your new IP Paging equipment be compatible with any existing equipment? Compatibility between the two parts allows for an easy and smooth integration. This will be a benefit during implementation and throughout the life cycle of the phone system.

4. Will you be deploying the system in a loud environment? You want to make sure everyone can hear your announcements. Most of the IP horns have the ability to reach the length of a football field. Incoming phone calls can ring through IP paging devices to allow users to hear virtually anywhere.

5. How would you like the products to be mounted? Within a single deployment you will generally have speakers and horns mounted different ways. Some of the mounting options include:

Rectangle drop-in speakers
False drop ceiling mounts
Wall mounts

6. Will you be needing any outdoor devices? Certain products can only handle certain weather conditions. Depending on the weather your region gets we want to make sure the equipment can handle it. The advantages to having horns outside can be endless

Now these questions are just a start and hopefully will get the ball rolling for you. I’m guessing it may have stirred up some questions regarding specific interests you may have with your deployment.

Top 10 Reasons to Switch to ADTRAN

June 21, 2016 by Ravi Hichkad

ADTRAN’s NetVanta switches include a full line of powerful, business-class Ethernet switching solutions perfect for SMBs and enterprises. The NetVanta Ethernet switching portfolio is ideal for VoIP by allowing voice services to be deployed across any type of cabling while providing a robust feature set to speed implementation and enable remote management of the network.

Here are the top ten reasons to switch to ADTRAN:

Faster Implementation: VoIP setup wizard, auto-provisioning of IP phones, zero-touch phone set-up, and single script configuration of multiple switches.
Faster Troubleshooting: On-demand VoIP report, network forensics, and cable diagnostics tools.
Connectivity over any Grade Cabling: ActivReach-enabled NetVanta Switches support Ethernet connectivity over CAT5, CAT3 or legacy copper up to 1,600ft.
Greater Security: Port scheduler disables ports and powers down devices during non-business hours, Denial of Service (DoS) protection, AOS Security Audit tool assists in the Payment Card Industry – Data Security Standards (PCI-DSS) compliance.
Increased Uplink Bandwidth: Up to 80 Gbps for inter-switch connectivity, utilizing four uplink ports that support 1, 2.5 or 10 Gbps uplinks.
Cloud-Ready: Automate switch on-boarding, firmware upgrades or back-ups (single switch or entire network) with ADTRAN’s ProCloud could managed services.
Enhanced PoE Budget: Higher PoE budget (standard 370 W) on all NetVanta 24- and 48-port PoE switches and NetVanta GigE PoE switches provide up to 25.5W of PoE for HD video-conference IP-phones.
Power Redundancy: PoE power redundancy up to 370 W (Select NetVanta switches) utilizing an external NV1131 RPS/EPS unit, minimizing disruptions due to power outages.
Industry Leading Warranties and Support: Comprehensive limited lifetime warranty on all NetVanta switches, included software updates and upgrades as well as advance hardware replacement and 24×7 phone support for the duration of the warranty.
Complete Portfolio: Comprehensive portfolio of 12-, 24- and 48- port managed Fast Ethernet, Gigabit, Fiber, ActivChassis and ActivReach switches with optional PoE.