Bitcoin Accepted Here! What do you need to know?

August 18, 2016 by Ying-Hui Chen

Note: Beginning June of 2017, we are no longer accepting Bitcoin as a form of payment.

VoIP Supply has been accepting Bitcoin and helping many customers complete transactions efficiently since 2014.

Whether you are a current Bitcoin user or a new beginner, it’s important to educate yourself before you start using Bitcoin to avoid common pitfalls. Let’s dive in to learn.

What is Bitcoin?

Bitcoin is a type of digital currency that allows users to transfer funds via the Internet. It is operated independently of a central bank and secured by encryption techniques to verify the transactions.

Why use Bitcoin?

With Bitcoin, you can easily pay or get paid quickly without going through financial institutions. International customers are able to decrease the transaction time from standard 7-10 days to just few seconds with reduced transaction fees.

Domestic customers can also enjoy the ease-of-use and ability to complete large transactions without concerning the limitations from credit card companies. What’s even better is that Bitcoin has far less chance of fraud given that no credit card data is being transmitted or stored anywhere.

As an online retailer, the reduced transaction fees, increased speed of transactions, global reach and use, reduction in fraud capabilities are all appealing reasons for using Bitcoin. – Ben Sayers, CEO of VoIP Supply

How do I take advantage of Bitcoin?

Since Bitcoin is a new currency system, we recommend you visit bitcoin.org to understand the technology before you start. Getting started is simple. If you have never used Bitcoin before, you would have to choose your wallet according to the device you’d like to use for Bitcoin.

And then you can get some Bitcoin from accepting Bitcoin as a payment for goods/ services or purchasing from other Bitcoin users. Once you have your Bitcoin ready, simply select Bitcoin as your payment method when you check out and you are ready to go!

What has changed at VoIP Supply using Bitcoin?

To better serve Bitcoin users and reduce confusion, we have specific terms and conditions for customers who place an order from VoIP Supply using Bitcoin.

Read the complete VoIP Supply Bitcoin Terms and Conditions.

What if I don’t want to use Bitcoin?

Not a problem! You are still welcome to use other forms of payment. Aside from Bitcoin, we also accept Credit Card, Wire Transfer, Lease, and Paypal Express.

Do you have more questions about Bitcoin? Share your questions/ thoughts about this article below with us!

Grandstream GXP1615: How to Place a Call Using Call History

August 11, 2016 by Steve Lopian

Time is very valuable thing to all of us. We are constantly looking for ways to save it, and when it comes to work, anything that saves you time is worth doing!

One thing we all know is that having a VoIP phone at desk increases productivity and makes your life easier. Some VoIP phones are so feature rich, that we sometimes overlook some of the simple things that can speed up even the smallest of tasks. (more…)

Is the Spectralink Butterfly compatible with the Polycom Kirk 300 Server?

August 10, 2016 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What is the Max Wattage Consumption for Polycom VVX310 and VVX410? Today, we have more new real questions and answers from VoIP users just like you. (more…)

Why Choose Skype for Business over Skype?

by Ying-Hui Chen

When it comes to Skype for Business, a common question we often hear is – we already have Skype account. Why do we need Skype for Business?

As you may know, Skype for Business is the business version of regular Skype that offers more office applications for business usage. In this blog, we will focus on three key benefits to explain why you should choose Skype for Business over regular Skype: Cloud PBX, Expanded Capability, Stricter Security Control. (more…)

Featured Customer: Highlands Fellowship

August 8, 2016 by Ying-Hui Chen

Highlands Fellowship was founded in April of 1995 with the vision of creating a church where imperfect people love to attend.

With multiple campuses in Virginia and an online campus, Highlands Fellowship believes that a church isn’t just a building – it’s the people. Let’s hear their story! (more…)

The Grandstream GAC2500 – Understanding the LED Indicators

August 5, 2016 by Steve Lopian

If you haven’t heard about Grandstream’s GAC2500 conference phone, then I would highly recommend taking a look, For those of you who have looked into the GAC2500, or better yet, own a GAC2500 then you know that this conference phone is packed with awesome features, and a very easy to use Android based system. (more…)

5 Tips to Grow your VoIP Reseller Business

August 2, 2016 by Jeff Quinn

Everyone is always looking for ways to grow their VoIP reseller business and the industry can be a very competitive field. We have been in the VoIP business for awhile and have seen plenty of changes. Here are 5 tips we want to pass on to you make sure you’re doing everything you can to grow!

Pro Tip #1: Partner with manufacturers who offer top tier support

You want to partner with manufacturers and tier 1 distributors who offer the same customer service and support as you do with your customers. Although, price can be a heavy factor, try to weigh all the other value add aspects a partner can bring to you. Get a good idea of their whole process. Here are some questions I would ask:

What percentages of packages ship same day?
Do you handle the returns or will I be dealing directly with a manufacturer?
How is technical support handled?
What is the return time of a voicemail or email to my account manager?
Will I have a dedicated account representative?

Pro Tip #2: Take advantage of all marketing materials and educational documents available to you

Ideally you would like to work with a partner that has marketing materials for you to use and the ability to co-brand. These documents can be great to bring on a face-to-face meeting or have them downloadable on your website as a lead generation tool.

When you start to bring the value of educating clients and providing them with information it will grow the relationship you’re creating.

Pro Tip #3: Partner with other businesses to grow your reach

Not everyone is competition. In your region or territory you may do certain things very well, but there might be another business that does another piece of that business better. When you can combine forces by offering more of a solution sale, the customer will get the “warm & fuzzy” feeling. In the meantime, you’re growing your business!

Sharing knowledge is a great way to create business partners. You may share something with someone who is also in the VoIP field to help them out. By doing this you create a relationship that could lead to bigger things down the road.

Pro Tip #4: Don’t be afraid to expand what you offer

If you notice a need for certain hardware or even service in your area, it may be time to get trained and start expanding your offer. If you’re just offering hardware at the moment you may want to look into offering VoIP Service. Within our CloudSpan MarketPlace we have partnered with multiple service providers, so we can meet the needs of many customers (we are always looking for partners!).

VoIP hardware is not just phones. There is IP cameras, IP paging, headsets, and even networking equipment.

Pro Tip #5: Get to know your account manager

When choosing a partner make sure your account manager is someone you can trust. You may be putting a lot in their hands when it comes to your customers. They play an important role and you want to make sure it is a good fit for both of you.

Your account manager will most likely be someone you speak with on a regular basis and want to make sure they are providing the customer service you expect.

Hopefully, these few tips may trigger something to help you grow your business in the future. Comment below and let us know what other tips you have for growing your business.

Digium is excited to announce the release of new Digium phones, the D6x series

August 1, 2016 by Jeff Quinn

We are excited to announce the release of Digium’s new line of colored screen phones. The newest line of Digium phones include the D60, D62 and D65. These Digium phones are designed for seamless integration for effortless setup with Switchvox and Asterisk.

The new phones increase workplace efficiency with built-in applications such as voicemail, call log, contacts, phone status, user presence, parking and queue metrics. (more…)

Why Do You Need Session Border Controllers (SBCs)?

July 29, 2016 by Ying-Hui Chen

A Session Border Controller (SBC) is a purpose-built application that monitors and controls a VoIP network system when a call is generated, conducted and ended. To help you understand why you need SBCs, let’s take a glance at the two main functions of a SBC – Security and Interoperability.

(more…)

Introducing Switchvox 6.3

July 28, 2016 by Jeff Quinn

digium-switchvox-6

Digium pedals forward with Switchvox 6.3 release

Switchvox 6.3 is the most recent update to their Unified Communications platform. Here are some of the changes and updates to help your system run smoother.

Multicast for Digium Phones

There is now the ability to manage prioritized multicast addresses, and set up Digium phones to listen to those addresses.

“Multicast transmissions can be handled separately from Switchvox; Digium Phones will listen for those transmissions. Or, you can use a Switchvox SIP extension with a separate third-party multicast device as that extension’s end-point. In that scenario, a Switchvox user can dial that extension to speak and transmit audio to the appropriate phones.”

Multiple Parking Lots

Switchvox admins have the ability to create more than one call parking extension and also name them. You can access your settings to adjust how long the call should be parked for and then where it is sent to after that time period.

Name this Switchvox

When handling multiple on-site Switchvox systems you now have the ability to name each system. You can access this feature by going to Tools > IP Configuration > Advanced Options. The name will be displayed under the Welcome dropdown.

Particular issues/bugs that have been resolved

Firmware for Polycom has been updated for Switchvox Phone Feature Packs.

When using the Salesforce.com plugin caller ID information will be saved and not lost when the call is ended.

The Swichboard Layouts features has an increased maximum-character limit which allows layouts with a large number of contacts within tags widgets and contacts.

The silence at the end of voicemails is no longer automatically deleted. You can adjust this by going to Tools > Voicemail settings.

The audio on multimedia chat using screen sharing has been improved.

If you’re interested in updating your system please contact our solution specialists at 1-800-398-8647 or [email protected].