VoIP Service: Top 5 Myths and Realities

September 21, 2016 by Ying-Hui Chen

new-voip-myths
As our VoIP experts help customers solve VoIP questions along the way, we noticed that there are some common misunderstandings about VoIP that create unnecessary apprehensions when switching to a VoIP system.

Therefore, we’d like to speak to the top 5 VoIP myths to help you understand the reality of VoIP.

Myth#1 VoIP service is expensive and difficult to set up.

Reality: Most VoIP users experience lower monthly rate. On average, our VoIP specialists save customers 30% off their monthly bills. In addition, a hosted VoIP system has little upfront costs and no need to have IT staff on site, since most of the necessary equipment/ maintenance is provided by the service provider.

Myth#2 I will have to put up with poor call quality or interruptions.

Reality: With proper setup and equipment, your VoIP system can deliver high quality calls just like your landline. Make sure you have enough bandwidth and network speed with suitable phones, headsets, and microphone to generate high call quality. See VoIP Network Checklist for more information.

Myth#3 I can’t keep my old phone number if I switch to a VoIP system.

Reality: It depends on whether your VoIP service provider offers this service. In most cases, you can keep your existing PSTN phone number for VoIP. You can consult your service provider before you switch.

Myth#4 I will lost VoIP network when the power goes down.

Reality: If you have a Backup Power Supply (UPS) ready for all the required elements, your VoIP network will stay up running even during a power outage. It’s only if your Internet service provider experiences a power outage that your VoIP network could go down. If that is the case, you can keep your landline service available for emergency calls. Read more: When the Power Goes Out, Does the VoIP Network Stay Up?

Myth#5 VoIP is not secure.

Reality: Similar to your computer network, a VoIP system may be exposed to malicious IP activities. Therefore we recommend Session Border Controllers (SBCs) and firewalls to help control and screen network data to prevent VoIP traffic overload and stop suspicious activities from entering your VoIP system. With proper precaution, your VoIP system is secure. See more suggestions to make your VoIP system secure.

What are your concerns about VoIP? Leave a comment below to tell us!

How Do I Unlock Polycom VVX410 Phones?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: VVX410 Phone Lost Registration. What Can I Do?Today, we have more new real questions and answers from VoIP users just like you.

How Do I Unlock Polycom VVX410 Phones?

VVX 410Q: A couple of years ago I bought some Polycom VVX410 phones from VoIP Supply. I need to provision them onto a server that requires them to be unlocked. Can I please have some help doing that?

A: To unlock the phones (access the advanced settings menu) enter “456”. This should be the default password. Or you can also go into the web interface of the phones and disable the phone lock feature. Under the “Settings” tab you will see “Phone Lock”. From there you can customize the lock feature.

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.

Refresh: Such Great Deals

Refresh is still rocking it out at VoIP Supply, saving you money with top quality refurbished VoIP equipment.

vvx210Grab a Polycom VVX201 for 33% off the original list price! You get the same great phone, same features and usability and a 6-month guarantee for way less than buying a brand new model.

VVX201 is an entry-level 2 line IP Phone with 10/100 Ethernet ports, LCD display and HD Voice technology.

vvx300If you need more lines, the VVX300 offers 6-line appearances with dual 10/100 RJ45 ports and built in Power over Ethernet. This is the perfect phone for call center environments. And the good news is that this refresh phone is priced 20% below retail.

 

ip600For your voice conferencing needs, Refresh offers the IP6000. This conference phone can be powered over the Ethernet (PoE) and provides crystal-clear calls with HD Voice technology and high-fidelity audio. The IP 6000 has a 12-foot microphone pickup and is guaranteed to offer advanced call handling, security and provisioning features.

Plus you can also get a Polycom branded Universal Power Supply for way less than retail price. Save money and reuse with Refresh; economically healthy and environmentally friendly.

To learn more about Refresh and view more great deals visit the Refresh page or call us at 1-800-398-VoIP. We’d be happy to show you why we back our Refresh products 100%.

Reconditioned VoIP Hardware and Equipment

Cisco SPA504G: Choosing Your Preferred Audio Device

September 20, 2016 by Steve Lopian

Not everyone is the same. We all prefer different things, and have different ways of doing things, especially when it comes to work!

If you find yourself on the phone most of the day at work, then you probably have a preference of how you like to hear the person on the other line. Some people like to use the handset, if you are in a private office then maybe you prefer the speakerphone, but most of us enjoy using a headset.

cisco-spa504gIf your office phone is a Cisco SPA504G, then you could be in luck! Did you know that this phone allows you to pick where the audio is sent to just by answering a call?

It is actually very simple to do. All you have to do is press the Setup button, and from there go to Preferences followed by PreferRed Audio Device and finally Edit.

From the Edit page, simply press Option, and from there you are able to scroll through the option of either Headset or Speakerphone. Setting either of these will determine where the audio comes out of just by answering the call. Once you have selected your preference, you can then hit OK, and this setting will be saved.

No that you have designated your audio device, the next time you receive an incoming call, just answer with the line button and your audio will be delivered just the way you like it! Was this post helpful? Let us know by sharing or putting a comment below!

ADTRAN Celebrates 30th Anniversary

adtran-logoADTRAN, a leading provider of networking and communications equipment, celebrates its 30th anniversary on September 17th, 2016.

ADTRAN holds the market share leadership position for integrated access devices and the #2 position for branch office routers, enabling voice, data, and internet communications globally.

We are proud to be ADTRAN’s partner and look forward to delivering excellent solutions together to more customers in the future. Happy 30th Anniversary ADTRAN!

Take a peek at their adventure of testing the ADTRAN ZIP Line across Lake ADTRAN the day before their 30th anniversary celebration. (It’s really cool!)

Logitech Acquires Mad Catz’s Saitek for $13 Million

mergeSeptember 17, 2016, Logitech announced that they have completed the process of acquiring the Saitek Controllers, a worldwide leader in custom sim hardware owned by Mad Catz at the time.

Logitech is a Swiss global computer and tablet accessories provider who has been expanding its product line over the years. The acquisition of Saitek costs Logitech 13 million dollars and is expected to be a privilege to their current business.

Saitek might be a good leverage for Logitech to tap the sim hardware market. We are excited to see how Logitech will move after this acquisition and lead Saitek into its next business phase in the near future!

VoIP Supply Fully Upgrades Local Non-Profit Organization’s Computer Lab

dog-ears-bookstoreBuffalo, New York September 20, 2016VoIP Supply, LLC recently upgraded Dog Ears Bookstore’s entire computer lab.

They are a local non-profit organization that works in conjunction with schools, community programs and publishing companies to offer not only a place to obtain books, but also a way to redistribute them back into schools and the community.

img_6050VoIP Supply began supporting Dog Ears Bookstore in 2008, during VoIP Supply’s worst fiscal year. Over time, VoIP Supply has provided volunteers to work at the bookstore as well as their computer lab. Earlier this year, the bookstore was devastated by a break-in and VoIP Supply knew they needed to help. They donated a complete audio/video surveillance package to help monitor the store and cafe to prevent future break-ins. Today, VoIP Supply takes it one step further by upgrading their computer lab with all new computers and a laptop to help manage the store’s operations.

 

VoIP Supply for H1B“Dog Ears Bookstore is a great organization doing amazing work in the South Buffalo community, “ said Ben Sayers, Founder and CEO of VoIP Supply. “We are honored to renew our commitment today and continue to give back to the community in this way.”

 
As the first certified B Corp in Western New York, VoIP Supply has been continuously following the meticulous standard of social and environmental performance accountability and transparency set by the B Lab. They support the local community in different ways at least once a month by donating time, money, and goods.

For more information about VoIP Supply’s effort with following B Corp standards please contact us at 1-800-398-VoIP or email our Marketing Supervisor, Mary Cheney, at [email protected].

About VoIP Supply

VoIP Supply, LLC is a trusted source for everything VoIP; from our large selection of name-brand hardware to our CloudSpan Marketplace. VoIP Supply provides a fully staffed inbound call center with licensed, certified and highly trained VoIP experts. From a home user, business, reseller to a service provider, VoIP has the products, experience and expertise to make the deployment a success.

About B Corp

B Lab is a non-profit organization which created, and awards, the B Corporation certification for for-profit organizations. Certified B Corporations meet rigorous standards of social and environmental performance; legally expand their corporate responsibilities to include consideration of stakeholder interests; and build collective voice through the power of the unifying B Corporation brand. Since 2006, the B Corporation has added over one-thousand certified corporations from over 120 industries, representing a diverse multi-billion dollar marketplace.

About Dog Ears Bookstore

Dog Ears Bookstore is a non-profit organization that works in conjunction with schools, other community programs and centers as well as publishing companies to offer an ideal place to obtain books and regenerate them in schools and the community. The bookstore provides a comfortable environment that people at every age can come for quiet reading, group discussion, and writing programs, maximizing what literature and literacy have to offer. Dog Ears Bookstore gives people the skills and knowledge they need to get through life and be successful in school, in life, and in the community.

Grandstream Awarded the 2016 INTERNET TELEPHONY Channel Program Excellence

September 19, 2016 by Ying-Hui Chen

Last Thursday, September 15, 2016, Grandstream Network, Inc. was named a winner of the 2016 INTERNET TELEPHONY Channel Program Excellence by INTERNET TELEPHONY magazine.grandstream-logo

The award recognizes companies whose channel ecosystem helps partners deliver the highest standard of service to their customers. Grandstream sets an example in the VoIP industry by offering an excellent channel program to work seamlessly with their partners in an effective way.

We are proud to be Grandstream’s partner and are looking forward to continuously delivering excellence in the future. Congratulations Grandstream Network, Inc.

Polycom Names New CEO, Mary McDowell

September 15, 2016 by Ying-Hui Chen

Earlier last week, Polycom announced that Mary McDowell was named CEO of Polycom, effective upon the closing of the acquisition by Siris Capital Group.polycom-logo

As an experienced leader in the technology industry, Mary McDowell is currently an executive partner at Siris Capital and has held executive positions at Nokia, Compaq computer and Hewlett Packard, leading multibillion-dollar technology industry.

We are excited to see what she will do for Polycom.

VVX410 Phone Lost Registration. What Can I do?

September 12, 2016 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Yealink T48G setting up for use with Skype for Business Account. Today, we have more new real questions and answers from VoIP users just like you.

VVX410 Phone Lost Registration. What Can I do?

Q: I have a VVX410 phone that was working then all of a sudden lost registration. No changes made in web configuration will take in the actual phone. Initially the phone was on UC software 5.4.0.5841 but upgraded to latest version to see if that would make the difference. Nothing worked and not sure if phone is malfunctioning and needs to be replaced. What can I do?

A: There are a couple ways you can try to fix this by yourself before you request a replacement. First try a factory reset if you haven’t already and re-provision. There might be a corrupt configuration. Then try deleting and re-creating the phone’s configuration. You may also try a manual provision via the phone’s Web GUI.

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.

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