VoIP Supply Fully Upgrades Local Non-Profit Organization’s Computer Lab

September 20, 2016 by Ying-Hui Chen

dog-ears-bookstoreBuffalo, New York September 20, 2016VoIP Supply, LLC recently upgraded Dog Ears Bookstore’s entire computer lab.

They are a local non-profit organization that works in conjunction with schools, community programs and publishing companies to offer not only a place to obtain books, but also a way to redistribute them back into schools and the community.

img_6050VoIP Supply began supporting Dog Ears Bookstore in 2008, during VoIP Supply’s worst fiscal year. Over time, VoIP Supply has provided volunteers to work at the bookstore as well as their computer lab. Earlier this year, the bookstore was devastated by a break-in and VoIP Supply knew they needed to help. They donated a complete audio/video surveillance package to help monitor the store and cafe to prevent future break-ins. Today, VoIP Supply takes it one step further by upgrading their computer lab with all new computers and a laptop to help manage the store’s operations.

 

VoIP Supply for H1B“Dog Ears Bookstore is a great organization doing amazing work in the South Buffalo community, “ said Ben Sayers, Founder and CEO of VoIP Supply. “We are honored to renew our commitment today and continue to give back to the community in this way.”

 
As the first certified B Corp in Western New York, VoIP Supply has been continuously following the meticulous standard of social and environmental performance accountability and transparency set by the B Lab. They support the local community in different ways at least once a month by donating time, money, and goods.

For more information about VoIP Supply’s effort with following B Corp standards please contact us at 1-800-398-VoIP or email our Marketing Supervisor, Mary Cheney, at [email protected].

About VoIP Supply

VoIP Supply, LLC is a trusted source for everything VoIP; from our large selection of name-brand hardware to our CloudSpan Marketplace. VoIP Supply provides a fully staffed inbound call center with licensed, certified and highly trained VoIP experts. From a home user, business, reseller to a service provider, VoIP has the products, experience and expertise to make the deployment a success.

About B Corp

B Lab is a non-profit organization which created, and awards, the B Corporation certification for for-profit organizations. Certified B Corporations meet rigorous standards of social and environmental performance; legally expand their corporate responsibilities to include consideration of stakeholder interests; and build collective voice through the power of the unifying B Corporation brand. Since 2006, the B Corporation has added over one-thousand certified corporations from over 120 industries, representing a diverse multi-billion dollar marketplace.

About Dog Ears Bookstore

Dog Ears Bookstore is a non-profit organization that works in conjunction with schools, other community programs and centers as well as publishing companies to offer an ideal place to obtain books and regenerate them in schools and the community. The bookstore provides a comfortable environment that people at every age can come for quiet reading, group discussion, and writing programs, maximizing what literature and literacy have to offer. Dog Ears Bookstore gives people the skills and knowledge they need to get through life and be successful in school, in life, and in the community.

Grandstream Awarded the 2016 INTERNET TELEPHONY Channel Program Excellence

September 19, 2016 by Ying-Hui Chen

Last Thursday, September 15, 2016, Grandstream Network, Inc. was named a winner of the 2016 INTERNET TELEPHONY Channel Program Excellence by INTERNET TELEPHONY magazine.grandstream-logo

The award recognizes companies whose channel ecosystem helps partners deliver the highest standard of service to their customers. Grandstream sets an example in the VoIP industry by offering an excellent channel program to work seamlessly with their partners in an effective way.

We are proud to be Grandstream’s partner and are looking forward to continuously delivering excellence in the future. Congratulations Grandstream Network, Inc.

Polycom Names New CEO, Mary McDowell

September 15, 2016 by Ying-Hui Chen

Earlier last week, Polycom announced that Mary McDowell was named CEO of Polycom, effective upon the closing of the acquisition by Siris Capital Group.polycom-logo

As an experienced leader in the technology industry, Mary McDowell is currently an executive partner at Siris Capital and has held executive positions at Nokia, Compaq computer and Hewlett Packard, leading multibillion-dollar technology industry.

We are excited to see what she will do for Polycom.

VVX410 Phone Lost Registration. What Can I do?

September 12, 2016 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Yealink T48G setting up for use with Skype for Business Account. Today, we have more new real questions and answers from VoIP users just like you.

VVX410 Phone Lost Registration. What Can I do?

Q: I have a VVX410 phone that was working then all of a sudden lost registration. No changes made in web configuration will take in the actual phone. Initially the phone was on UC software 5.4.0.5841 but upgraded to latest version to see if that would make the difference. Nothing worked and not sure if phone is malfunctioning and needs to be replaced. What can I do?

A: There are a couple ways you can try to fix this by yourself before you request a replacement. First try a factory reset if you haven’t already and re-provision. There might be a corrupt configuration. Then try deleting and re-creating the phone’s configuration. You may also try a manual provision via the phone’s Web GUI.

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.

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ADTRAN Presents the Best VoIP Switch, Period.

September 6, 2016 by Ying-Hui Chen

adtran switchA growing number of businesses are deploying Voice over IP (VoIP) driven by the benefits of increased productivity, flexible communications infrastructure, improved operational efficiency and overall lower costs.

As businesses migrate to VoIP, one of the keys to a successful deployment is ensuring you have the right LAN infrastructure to support the complex requirements of VoIP.

In a recent webinar, ADTRAN provided a valuable education on VoIP deployment, addressing a number of key areas:

  • Market trends around VoIP
  • The unique challenges of VoIP – Jitter, packet loss, delay
  • Most important LAN switch considerations to support VoIP
  • Deployment best practices

Check it out here:

 

Learning the Proper Placement of Your Headset

September 2, 2016 by Steve Lopian

If you are one of many people that work in a call center environment, then you understand the importance and convenience of having a headset to use everyday. Mobility, posture, and freeing up both hands for typing are just a few examples of why having a headset can make life easier while working.

And while we can all relate to the ease of using a headset, it is important to keep in mind how you are being received on the other end of the phone. In some cases, the person on the other line can have a hard time hearing you. What is the reason for that? Your headset might not be resting correctly on your head!

For this blog, we will use the Plantronics Savi W730 as an example.

Plantronics Savi W730

To insure that you are being heard loud and clear, you must first make sure your headset is resting correctly on your head. For in-ear headsets like the Savi W730, you want to first make sure your eartip is the correct fit. The Savi will come with a few different sizes that you can switch out, because not every ear is the same!

Once you have your eartip resting nicely in your ear, you want to then make sure that the microphone is positioned correctly.

Like most headsets, the microphone should rest as close to your cheek as possible without touching. You can adjust your microphone by moving it at the earpiece. Once you have achieved this, make sure it is, of course, pointed towards your mouth.headset placement

And there you have it! Even if you don’t have an in-ear headset, or a wireless headset for that matter, this is still a good rule of thumb to follow! Soon you will be on your way to feeling comfortable, and knowing that you are being heard crystal clear!

Why Integrate VoIP and CRM Systems?

September 1, 2016 by Ying-Hui Chen

As technology continues to shift, catering to customers has become a tricky but crucial task for every business.

A successful customer-focused business needs to be well-prepared to serve the customers before they even come to the door. That’s where the integration of VoIP and a CRM system comes into play. Let’s see how the integration can help you exceed your customers’ expectations.

 

Increase Efficiency with an Automation Setup

Integrating VoIP and CRM systems enables you to set up an automation process such as auto call forwarding, saving you time and energy to focus on dealing with your business. The automation setup will also reduce customer wait time and therefore increase the satisfaction rate.

 

Deliver Excellent Customer Servicecustomer service2

Another great benefit is that you have access to features such as call recording, order history, and other customers information, right from a single system, during a call. Understanding your customers is the key to getting your foot in the door. This helps you deliver excellent customer service and build a long-term, strong relationship with your customers.

 

Connect with Customers and Employees Effectively

VoIP and CRM integration is especially useful when it comes to interacting with customers and employees over a variety of platforms.

The unified system also provides you the ability to track and access all kinds of activities in the organization even remotely, which gives you the option to set your employees free from their office without compromising the high standard customer service.

VoIP is very flexible and integratable with a wide range of business systems. Are you considering to integrate your VoIP and CRM systems? How do you think you can  benefit from that? Share with us.

First Look: Konftel Ego Wireless Speakerphone

August 25, 2016 by Jeff Quinn

The Konftel Ego is a lightweight portable speakerphone that can easily fit in a briefcase or travel bag to bring high quality audio phone calls anywhere with you. The Konftel Ego has the ability to connect to a PC, mobile phone or tablet by offering ultra fast Bluetooth or via USB cabling. With remote workers and the work/life balance the Ego helps to extend the office anywhere.

With the Konftel Omnisound the Konftel speakerphone is able to bring the quality of large conference room to a hotel room or small huddle room. Omnisound incorporates audio technology such as echo cancellation and noise suppression to drown out background noise.

Along with multiple ways to connect a device the Konftel Ego is compatible with multiple unified communication platforms such as Skype for Business, Cisco Jabber, Avaya Communicator and other conferencing tools.

Award winning quality

Before it has even been released the Konftel Ego has won the Red Dot award for “excellent product design” earlier in 2016. The Red Dot jury stated “With its small, compact form, the Konftel Ego is flexible in use and convinces with good sound and intuitively understood functions.”

Konftel Ego Images

konftel-ego-front-image konftel-ego-top-bluetooth-thumbnail konftel-ego-back-thumbnail

What’s included in the box?

  • Conference unit
  • USB Cable
  • Soft Case
  • Quick Guide

Summary of Features:

  • 12 hour operating battery time
  • Headset connectivity option allows easy switching between headset and speaker function
  • 1.77” Color LCD display for easy viewing and use
  • Support for UC applications. Optimised for Skype for Business, but also supports other UC applications such as Avaya Communicator and Cisco Jabber
  • OmniSound® with HD audio
  • Music streaming in HD
  • Compact, portable speakerphone that connects simply to a mobile phone, tablet or PC

Adding a Contact to the Polycom VVX410

Most of us work in a fast paced environment, and oftentimes we find ourselves away from our desks more than we are behind them. For the times that we are on the go, we typically count on our cell phones to communicate and store our contacts. For those occasions where you are working at your desk, it is important to have those same contacts on  your desk phone as well!

Adding contacts to your VoIP phone is simple, and most phones follow similar guidelines for contact entry. For this blog, we will use the Polycom VVX410 as an example.

Polycom VVX400

The first step for adding a contact to the VVX 410 is to select Directories from the Home Menu. After that, you will then select Contact Directory and press Add.

Once you are in the Add Contact screen, you are then able to enter all of your contact’s information. These fields are labeled according to the information you should enter. An example of this would be the first field listed, which is First Name. You will obviously enter your contact’s first name here.

Bonus Tip; When entering information, pressing 0 will act as a space bar if you need it!

From there, you can use the Down Arrow Key to navigate through the list of fields as you enter the rest of your contacts information. You are able to get into a lot of detail when entering a contact into the VVX410, so I have listed the order of fields below:

  • First Name
  • Last Name
  • Contact (here you will enter your contact’s phone number)
  • Job Title
  • Email
  • Favorite Index (here you can enter an unused number value of up to 9999 for your contact. Any contact that has a Favorite Index will automatically be displayed in  your Favorite List)
  • Label (here you can add a label to your contact. An example would be what department they work in, like Sales. )
  • Ring Type

Once you have filled in a ll of your contacts information, the last step will be to press Save. After that, your contact will be stored in your phone for you to access whenever you need it!

Yealink T48G setting up for use with Skype for Business Account

August 24, 2016 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Is the Spectralink Butterfly compatible with the Polycom Kirk 300 Server?. Today, we have more new real questions and answers from VoIP users just like you.

 

Yealink T48G setting up for use with Skype for Business Account

Q: I am new to VoIP system and have a Yealink T48G phone. How do I get this to work with a Skype for Business account? Please help guide me through the setup for this. I need to set up several phones.Yealink SIP-T48G

A: Do you have a Lync account already set up on the network? You also should be running the latest firmware version for it to interact with Skype.
Q: What is a Lync account and how do I go about setting this up on a network? If I had a Lync account, would the phone automatically connect? Which version of the firmware should I be using?Skype For Business Certified Hardware

A: Your organization must fill out an application form from Yealink and send in the MAC address of the phones. They will in return send you a license key and firmware for your phones.

You may find the following links useful:

 

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at 866-582-8591

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