VoIP Supply Earns Spot on WNY’s List of Top Private Companies

October 24, 2016 by Mary Cheney

 

VoIP Supply is proud to announce that it has earned a spot on WNY’s list of Top Private Companies!

 

wny-top-private-companiesWe would like to congratulate all of the other businesses who made the list this year. It is an honor to be apart of this group and we look forward to celebrating with all of the other businesses on November, 18th.

 

This is the 26th year of celebrating the accomplishments of the WNY private sector and VoIP Supply’s 12th straight year being on the list.

 

Check out the full list of WNY’s Top Private Companies here.

 

About VoIP Supply

Our mission is to Build a great company, with great people doing great things!

VoIP Supply is a three-time Inc. 500/5000 honoree, listed by Business First as one of WNY’s Most Admired Companies, as well as being consistently ranked one of Western New York’s Best Places to Work. VoIP Supply is also the first Certified B Corporation in Western New York.

More from: VoIP News Mary Cheney

Shop VoIP and Go Green with Refresh

October 21, 2016 by Youleidy Vega

With temperatures dropping in our beloved Western New York, VoIP Supply wants to warm things up with hot prices on VoIP equipment.

We have been hard at work finding the best reused VoIP equipment for your business needs. Not only because we love saving you money, but most importantly because as a B corporation we take our commitment to sustainability and taking care of the environment to heart.
Thus, we buy used VoIP equipment that would otherwise end up in dumb yards, and we upgrade them completely- physically and internally. Our Refresh line goes through a meticulous 10-step process where we examine, upgrade, and set to factory defaults before repackaging the product.

Take a look at our Refresh line for hardware that is in excellent condition at great low prices. In the process, you’ll be going Green!

Refresh bestsellers:

soundpoint-550

The Polycom IP 560 AC offers four SIP accounts and Gigabit technology. A back-lit graphical display allows you to see the menu options, scroll through your contacts list and see who is calling in.

The IP560 also easily integrates with GigE-based network infrastructure. This model ships with a power supply cord.

If you are needing the same reliability of the IP 560 AC, but need to loose the cords, this model is also available with Power over the Ethernet, IP 560 PoE.

Polycom vvx300The Polycom VVX 300 features six lines and dual 10/100 RJ45 ports. This IP Phone is easy to use, deploy and manage. The VVX 300 has a gray-scale graphical LCD back-lit display and an intuitive user interface. Moreover, this IP phone supports PoE and does not ship with a power supply unit.

These IP Phones are just a snippet of our Refresh catalog.
For more great Refresh picks be sure to check out our website.

And if you want to be part of the action, check out our Reclaim Most Wanted Products List page where you can submit your requests and receive the best bank for your used VoIP hardware.

VTech to acquire Snom Technology AG

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VTech is already the world’s leading manufacturer of cordless phones, and now they would like to expand their presence in the VoIP industry.

On October 20th, both VTech and Snom Technology AG announced that the two companies have made an agreement which will allow VTech to acquire 100% share capital of Snom.

Snom, which is a German based company founded in 1996, is recognized as the world’s first brand of professional and enterprise VoIP phones.

snom 725

The combination of the two company’s is expected to focus on both VoIP hardware and software development.

The acquisition is still pending based on the approval of the relevant regulatory authorities.

Grandstream’s Cordless IP DECT Solutions are Now Certified by BroadSoft

October 20, 2016 by Mary Cheney

dp720Today Grandstream announced that the DP750 and DP720 have now been validated on the new release of BroadSoft’s Broadworks platform, 21.0/21.sp1.

 

With this validation, you can expect to see an increase in productivity value and mobility options. You will also find that the DP750 and DP720
are jam packed with features like full HD audio, integrated PoE, a base station that supports up to 10 SIP accounts and 4 concurrent calls, 3-way voice conferencing and the flexibility to move around your work or home space within a range of up to 300 meters outdoors and 50 meters indoors.

 

These features will be fully supported by the Broadworks platform and will result in a superior Cordless IP DECT solution for customers worldwide.

 

It’s great to see updates like these, as we feel it raises the bar in the VoIP industry. Are you excited about this announcement? Leave a comment below and let us know!

More from: VoIP News Mary Cheney

Our Take on the Polycom VVX 601 IP Phone

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I have been using a Polycom phone for the duration that I have held this role and I must say, the features that are found in the Polycom line sets them apart from others in the market. One of the things that I like to be constantly aware of is where our daily sales are. In most places, I would have to pull a report, which takes time away from my other job functions.

One feature that I use on a daily basis is one that shows our sales totals and it even gets as granular as showing the sales of each rep on the floor. Using a VoIP phone gives you access to have all sorts of unique add-ons and features that you typically can’t get on an analog phone. My preference is the Polycom VVX 601 IP Phone and I like this phone because the ease of use, the features that come on the phone and the fact that I can always rely on Polycom.

vvx-601

 

 

 

 

 

 

 

This feature allows me great insight into how well we are doing and when I need to go motivate the team about current SPIFFs or promotions we are running to help drive more sales.

From sales and marketing teams to executives running a company, this feature along with the many you will find in the Polycom lines of phones, makes them a great addition to your business. To view the full lineup of Polycom phones please visit our Polycom phones webpage.

Mitel Introduces World Cloud Platform

October 19, 2016 by Steve Lopian

Mitel made the announcement at their Mitel Next event in Paris yesterday.  The VoIP communications company is offering a new platform that will target multinational businesses by simplifying the management of cloud communications.

With the launch of World Cloud, Mitel will now have a cloud presence in more than 40 countries worldwide and will virtually bridge offices to eliminate barriers to international communications.

This new service will save businesses on international calling costs, and also offer a true local experience for their customers.

Mitel is able to deliver such services by using its 14 data centers that are strategically located across the globe. This will ensure highly reliable service and makes it easy to adhere to country-specific data requirements.

Is this something that your business can benefit from? How much do you think this will impact the VoIP world?

Leave your comments below!

UCM 6102: How Do I Keep all the Call Recordings?

Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

 

In the previous Mom’s calling Q&A series, we have discussed: UCM 6102: Do I Need a Different Configuration to Backup? Today, we have more new real questions and answers from VoIP users just like you.

 

How Do I Keep all the Call Recordings on UCM 6102?

 

Q: If I want to keep all the call recordings on UCM 6102 do I just swap out the SD cards as they get full? And how much recording time can each SD hold? grandstream_ucm6102

 

A: Saving calls records and how many would depend on the size of the SD card you would use. There is 1,024MB in 1 GB and each recording, let’s say a 1-hour call would be around 20mb. They can keep the recordings on SD cards and just substitute new cards as they become filled.

 

More Questions?

Did you find this article useful? Share your thoughts with us! If you have more VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866)-582-8591.

More from: Q & A Mary Cheney

Session Border Controller (SBC) a Truly Unique Differentiator for ADTRAN VoIP Gateways

October 18, 2016 by Ravi Hichkad

VoIP Supply recently offered up a terrific blog post to explain why you need a Session Border Controller for your VoIP system. Now that you know the importance of this critical feature, wouldn’t it be great to have it already integrated within your VoIP Gateway?

 

As part of our market-leading uniqueness in the gateway segment, ADTRAN’s Total Access 900e Series of VoIP Gateways also provide enterprise SBC functionality, delivering a truly converged application platform at the customer premises. Clearly, this feature is becoming mandatory in today’s service deployment to normalize, secure and troubleshoot the SIP interoperability demanded at the premises.

Session Border Controller

 

Designed to ease the need for extensive interoperability testing, ADTRAN’s SBC delivers the tools necessary to normalize, secure and troubleshoot the SIP to SIP communication between a carrier network and the customer’s SIP compliant equipment.

 

ADTRAN’s SBC provides for many advanced features:

  • SIP Header Manipulation Rules (HMR) that solve interoperability issues present in disparate networks.
  • Media anchoring which ensures traffic flows from a trusted network element, preventing media routing confusion and hiding the topology of the enterprise network.
  • Packet Capture (pcap) that allows for user-defined routing of packet information for troubleshooting and evaluation purposes.
  • Voice Quality Monitoring (VQM) which provides a sophisticated level of network performance visibility in an easy-to-use, graphical interface.
  • High-Performance firewall that identifies and protects voice networks against common Denial of Service (DoS) attacks.

 

Along with this impressive array of SBC functionality, ADTRAN’s VoIP Gateways feature a host of other qualities that enable cost-effective, reliable IP service delivery. Our gateways can be also be coupled with a NetVanta® Power over Ethernet (PoE) switch to provide connectivity to a variety of network devices and personal computers, as well as to power IP phones and Wireless Access Points (WAPs).

 

Learn more about ADTRAN’s market-leading selection of VoIP gateways.

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How To Clean Your Touchscreen

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Everyone knows that the workplace can sometimes get a little, germy.  We routinely empty the trash can, wipe down our desks, and Purell® our hands in an effort to keep our workspace clean and looking fresh, but with flu season right around the corner, it is especially important to take extra measures to ensure the cleanliness of your workspace!

Amidst all of the things that we use and touch during our day at work, the one thing that can really collect dirt, dust, fingerprints, and germs is your phone! We all love VoIP phones, and all of the features that come with having VoIP service, but unfortunately there is no difference between a POTS line phone and a VoIP phone when it comes to keeping sanitary.

There are several different things you can use to clean your phone and most of these can be found at any office supply store.  Typically you want to use a microfiber cloth.  Basically, the same thing you would use to clean your computer monitor or TV.  This especially goes for phones that have a touch screen.  An example would be the Polycom VVX 500.

Polycom VVX 600

This phone will actually have a screen clean mode that will allow the phone to remain functional while you clean it!

To enable Screen Clean mode, all you have to do is tap Settings from the Home view.  Once you are in Settings, you will then tap Basic, followed by Screen Clean.

Doing this will disable the touch screen on the phone so that you do not activate unwanted functions while you are wiping down your screen.  If you wind up receiving a call while you are in the middle of cleaning your screen, you can still answer.

When a call is coming in, you can take the call by either picking up the handset or by pressing the Speakerphone button or the Headset button, then tap Answer.

Once your phone is all cleaned up, you can then press any key on the phone console to enable the touchscreen again.

Was this helpful? Leave a comment and let us know how you like to clean your desk phone!

Important Update From Switchvox Softphone App

October 17, 2016 by Steve Lopian

If you currently do not have the latest version of the Switchvox server (6.3 or later) then now is a better time than ever before to upgrade.

Digium is planning to release a new version of the Switchvox Softphone App for iPhone.  This update will move the app to 3.0 and will need the latest version of Switchvox for it to be supported.

Updating to Switchvox 6.3 will not only allow you to run Switchvox Softphone App 3.0 smoothly, but it will also be able to support previous versions of this app as well.

The new version of this app will provide a better user experience by having better call handling so that Switchvox calls are not interrupted by an incoming iPhone call, and will also have improved communications with the Switchvox Server.  This will help save on data and battery life.

Switchvox 6.3 or later will be required to run the latest version of the Switchvox Softphone App for iPhone.

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