UCM 6102: How Do I Keep all the Call Recordings?

October 19, 2016 by Mary Cheney

Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

 

In the previous Mom’s calling Q&A series, we have discussed: UCM 6102: Do I Need a Different Configuration to Backup? Today, we have more new real questions and answers from VoIP users just like you.

 

How Do I Keep all the Call Recordings on UCM 6102?

 

Q: If I want to keep all the call recordings on UCM 6102 do I just swap out the SD cards as they get full? And how much recording time can each SD hold? grandstream_ucm6102

 

A: Saving calls records and how many would depend on the size of the SD card you would use. There is 1,024MB in 1 GB and each recording, let’s say a 1-hour call would be around 20mb. They can keep the recordings on SD cards and just substitute new cards as they become filled.

 

More Questions?

Did you find this article useful? Share your thoughts with us! If you have more VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866)-582-8591.

More from: Q & A Mary Cheney

Session Border Controller (SBC) a Truly Unique Differentiator for ADTRAN VoIP Gateways

October 18, 2016 by Ravi Hichkad

VoIP Supply recently offered up a terrific blog post to explain why you need a Session Border Controller for your VoIP system. Now that you know the importance of this critical feature, wouldn’t it be great to have it already integrated within your VoIP Gateway?

 

As part of our market-leading uniqueness in the gateway segment, ADTRAN’s Total Access 900e Series of VoIP Gateways also provide enterprise SBC functionality, delivering a truly converged application platform at the customer premises. Clearly, this feature is becoming mandatory in today’s service deployment to normalize, secure and troubleshoot the SIP interoperability demanded at the premises.

Session Border Controller

 

Designed to ease the need for extensive interoperability testing, ADTRAN’s SBC delivers the tools necessary to normalize, secure and troubleshoot the SIP to SIP communication between a carrier network and the customer’s SIP compliant equipment.

 

ADTRAN’s SBC provides for many advanced features:

  • SIP Header Manipulation Rules (HMR) that solve interoperability issues present in disparate networks.
  • Media anchoring which ensures traffic flows from a trusted network element, preventing media routing confusion and hiding the topology of the enterprise network.
  • Packet Capture (pcap) that allows for user-defined routing of packet information for troubleshooting and evaluation purposes.
  • Voice Quality Monitoring (VQM) which provides a sophisticated level of network performance visibility in an easy-to-use, graphical interface.
  • High-Performance firewall that identifies and protects voice networks against common Denial of Service (DoS) attacks.

 

Along with this impressive array of SBC functionality, ADTRAN’s VoIP Gateways feature a host of other qualities that enable cost-effective, reliable IP service delivery. Our gateways can be also be coupled with a NetVanta® Power over Ethernet (PoE) switch to provide connectivity to a variety of network devices and personal computers, as well as to power IP phones and Wireless Access Points (WAPs).

 

Learn more about ADTRAN’s market-leading selection of VoIP gateways.

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How To Clean Your Touchscreen

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Everyone knows that the workplace can sometimes get a little, germy.  We routinely empty the trash can, wipe down our desks, and Purell® our hands in an effort to keep our workspace clean and looking fresh, but with flu season right around the corner, it is especially important to take extra measures to ensure the cleanliness of your workspace!

Amidst all of the things that we use and touch during our day at work, the one thing that can really collect dirt, dust, fingerprints, and germs is your phone! We all love VoIP phones, and all of the features that come with having VoIP service, but unfortunately there is no difference between a POTS line phone and a VoIP phone when it comes to keeping sanitary.

There are several different things you can use to clean your phone and most of these can be found at any office supply store.  Typically you want to use a microfiber cloth.  Basically, the same thing you would use to clean your computer monitor or TV.  This especially goes for phones that have a touch screen.  An example would be the Polycom VVX 500.

Polycom VVX 600

This phone will actually have a screen clean mode that will allow the phone to remain functional while you clean it!

To enable Screen Clean mode, all you have to do is tap Settings from the Home view.  Once you are in Settings, you will then tap Basic, followed by Screen Clean.

Doing this will disable the touch screen on the phone so that you do not activate unwanted functions while you are wiping down your screen.  If you wind up receiving a call while you are in the middle of cleaning your screen, you can still answer.

When a call is coming in, you can take the call by either picking up the handset or by pressing the Speakerphone button or the Headset button, then tap Answer.

Once your phone is all cleaned up, you can then press any key on the phone console to enable the touchscreen again.

Was this helpful? Leave a comment and let us know how you like to clean your desk phone!

Important Update From Switchvox Softphone App

October 17, 2016 by Steve Lopian

If you currently do not have the latest version of the Switchvox server (6.3 or later) then now is a better time than ever before to upgrade.

Digium is planning to release a new version of the Switchvox Softphone App for iPhone.  This update will move the app to 3.0 and will need the latest version of Switchvox for it to be supported.

Updating to Switchvox 6.3 will not only allow you to run Switchvox Softphone App 3.0 smoothly, but it will also be able to support previous versions of this app as well.

The new version of this app will provide a better user experience by having better call handling so that Switchvox calls are not interrupted by an incoming iPhone call, and will also have improved communications with the Switchvox Server.  This will help save on data and battery life.

Switchvox 6.3 or later will be required to run the latest version of the Switchvox Softphone App for iPhone.

Jabra Acquires VXi Corp To Strengthen North American Presence

October 13, 2016 by Steve Lopian

Jabra announced just this morning that they have acquired VXi Corp, which also includes the BlueParrott brand.

VXi was founded in 1989 and is one of the top leaders in professional headset solutions. VXi is most known for their noise suppression technology, and have a big presence in communication environments that experience high levels of background noise.

Perhaps one of VXi’s most popular line of headsets is their BlueParrott line.  These headsets are preferred for truck drivers, and people who spend most of their workday on the road because of its ease of use and noise cancellation.

Jabra instantly increases its portfolio of professional audio solutions with this acquisition and expects to see an increase in the size and reach of its sales team as a result.

Cisco CTO Leaves Position After Just 17 Months on The Job

October 12, 2016 by Steve Lopian

Zorawar Biri Singh has stepped down after being named Cisco’s Chief Technology Officer last summer by the company’s CEO Chuck Robbins.

While Cisco has not officially said why Singh is parting ways, it is believed that his departure is due to an “updated alignment” of the company’s engineering teams last week.

Singh’s background is impressive having been a partner at Khosla Ventures and also the general manager of Hewlett-Packard’s cloud division.

This will have an effect on Cisco’s 25,000-person engineering team, especially after announcing in August that it will cut up to 5,500 jobs to help concentrate on top priorities including security; among other things.

UCM 6102: Do I Need a Different Configuration to Backup?

October 11, 2016 by Mary Cheney

Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

 

In the previous Mom’s calling Q&A series, we have discussed: How Do I Unlock Polycom VVX410 Phones? Today, we have more new real questions and answers from VoIP users just like you.

Do I Need a Different Configuration to Backup UCM 6102?

grandstream_ucm6102Q: If I buy 2 units of UCM 6102 to use 1 as a spare, how do you get it backed up with the same config as the 1st unit so it can be swapped out and ready to go right away if the 1st one fails?

A: They should be able to do the backup two ways, through SD and USB and restore the same way. They can back up the 2nd unit with the same config as the 1st and it will be like a hot swap if the 1st one goes down.

More Questions?

Did you find this article helpful? Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866)-582-8591.

More from: Q & A Mary Cheney

Revolabs’ Conference Phones Are Now BroadSoft Validated

October 7, 2016 by Steve Lopian

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Revolabs announced on October 4th that their FLX UC 1000 and UC 1500 conference phones are now able to work with BroadSoft, who is the leading provider of unified communications and collaboration services.
These conference phones can be easily added to an existing Broadsoft network and automatically configured to work through plug-and-play provisioning.

revolabs-1

 

For more information on Revolabs and their devices Click Here!

How to Handle Multiple Incoming Calls on the Grandstream GXP2140

September 30, 2016 by Steve Lopian

We all know that some work days are busier than others, and when it comes to workers who spend most of their day on the phone, having the advantages of VoIP can be the difference between staying calm and collected, and falling into a rage blackout at your desk.

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When those busy days happen, it usually means that you are receiving multiple calls at once. The more help you can get from your actual phone, the better  you will be at managing the constant stream of calls coming your way.

For this blog, we are going to use the Grandstream GXP2140 as an example to show how to juggle multiple calls so that you can keep your customers happy, and finish your work day with your sanity intact.

gxp2140

When you are on a call, and another call is coming in, the first thing that the GXP2140 will do to let you know is send a Call Waiting Tone that only you will be able to hear in your headset or handset.

Along with this, the next available line on your phone will begin to flash Red. These two notifications will alert you and prompt  you to handle this next incoming call.

After you ask your current caller to be placed on hold, there will be no need to actually hit the hold button. All you have to do is press the corresponding line key. This will automatically place your current call on hold and pick up your incoming call.

If your day is turning out to be incredibly busy, and you keep receiving incoming calls, you can repeat this procedure up to as many available lines as you have on your phone.

If you need to toggle between calls, all you need to do is press the LINE key. This will continue to place your callers on hold as needed. If you are finished with a call, you can simply switch back to another call on hold and that line will take care of itself on its own; becoming available for the next customer who is calling in.

This may take a little bit of practice to become lightning fast, but once you have this down systematically, there will be nothing that can stop your exceptional customer service. Not only will this take your multitasking to new heights, it will also keep your stress level below your boiling point!

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Yealink VC Mobile App Now is Open for Beta Testing

yealink-appRecently, Yealink announced that their VC Mobile App is now available for beta testing. This is an updated addition to Yealink’s One-stop Video Conferencing Solution designed mainly for remote and office workers.

The high-quality video collaboration and streamline communication attract a lot of on-the-go staff with tablet or smartphone. It also supports Network Address Translation (NAT) and Intelligent Firewall Traversal to provide safe video conferencing meetings anywhere you go. The Yealink VC Mobile app is free of charge and available for both Android and iOS users to download.
yealink-beta-testing

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