In an age where companies are all racing to create the most seamless and quality products, one manufacturer seems to be leading the pack in the VoIP phone and PBX world. With the acquisition of FreePBX, Sangoma has created a full solution for customers, providing seamless integration along with great products.

One of the most frustrating things as a consumer is when something inevitably goes wrong, we either cannot figure out the issue ourselves or technical support constantly redirects us through many levels of support before resolving the issue, if they can.

For example, my internet connection at home went out the other day and I called the provider. They checked into a few things and escalated me into another tier of the help desk before saying it is probably my router. The router was provided by a third-party installation company so they said I need to contact them because that is the issue. I proceeded to call the third party company who immediately directed me back to the provider. This was very frustrating because both companies pointed the finger away from themselves and I was still without good WiFi. By Sangoma bringing everything under one roof so to speak, customers will not have to call one, two or three different companies when trying to troubleshoot any problems that arise.

Along with the seamless integration offered by Sangoma phones, they also come from the manufacturer with a wide array of features programmed right in the phone. These apps can be accessed directly through the phone without having to go into the PBX control panel and control the specific features. Some of the dozen or so included apps are Visual Voicemail, Conference Room and Follow Me Management and Presence.

We wanted to highlight some of the cost savings you can expect when you purchase a full Sangoma Solution.

To learn more about the Sangoma line up of phones and the functionality, please register for Sangoma’s and VoIP Supply’s co-hosted Webinar on November 22nd.  

In just three years, Grandstream has managed to increase the amount of SIP phones shipped by 151%.  This is just one impressive stat that has earned them the 2016 Global  Frost & Sullivan Company of the Year Award.  By increasing their productivity between 2012 and 2015, Grandstream now ranks in the top three among SIP phone shipment vendors in the world, boasting a 17.9% market share.

One large part of Grandstream’s success is their immense portfolio.  Grandstream offers more than 60 IP voice and video products that blankets all aspects of business communication.

Aside from the amount of products they offer, Grandstream is also well known for their ease of use, feature rich options, and reasonable price points.  All of this, coupled with almost 15 years of experience, has made Grandstream a powerful force that is empowering businesses is more than 150 countries across the world.

Frost & Sullivan recognize companies that dominate in areas like technological innovation, leadership, and customer service.  Grandstream is well deserving of this award and is a good place marker for their growing achievements.

Do you have experience using Grandstream products?  Leave a comment below and let us know what you think!

Grandstream Networks recently released new firmware for both the GVC32xx series and the IPVideoTalk Web Conferencing platform.

The new firmware added enhancements that make using IPVideoTalk even better.

One of the major enhancements is the cloud-based MCU that allows for any size plan to be used with any GVC (GVC3200 or GVC3202).

Before the update, the GVC model you chose limited your plan options. With the cloud MCU there are no longer any plan restrictions, regardless of GVC model. Even better, all GVCs now come with an automatic 3-month free trial to the Small Business Plan that begins upon completion of the GVC320x setup wizard.

Other enhancements include:

• IPVideoTalk app for iOS – Now with the iOS app, there is added flexibility. Whether you are a GooglePlay kind of person or prefer the Apple Store, you can still join a meeting from your mobile device and get all the same benefits: HD Voice and Video, Screen-sharing, Chat.

• PSTN (Landline) access for all plans – Now PSTN (landline) calling is included for all plans with PSTN numbers available for over 25 major cities internationally.

• Exportable attendee lists and chat transcripts – Now you can export your attendee list right after a meeting is over. You can also export the meeting chat transcripts for reference.

• Support for Safari and Edge (via plug-ins) – When joining an IPVideoTalk meeting from Safari or Edge (formerly known as Internet Explorer) you will automatically be prompted to download the plug-in necessary to support your browser. Once the plug-in is downloaded you’re good to go!

• What’s New in BETA: Two-way video for Google Chrome and Firefox – You can now test out the beta two-way video feature. To test this feature, join an IPVideoTalk meeting via a WebRTC browser and agree to share your PC or MAC webcam video stream. It used to be that when attendees joined the meeting via a WebRTC browser (versus joining through a GVC) only one-way video was supported. The attendee was able to see the host, but the host was not able to see the attendee. Now attendees can join through a WebRTC browser and if they have a camera on their PC or MAC, they can both see and be seen.

If you want to learn more about IPVideoTalk, the GVCs or Grandstream in general, feel free to give us a ring— we’d be happy to chat!- 1-800-398-8647

Replace a soon-to-be-unsupported* Cisco UC300 or UC500 system with Digium’s award-winning Switchvox UC solution and put significantly more profit in your pocket.

Cisco will end all support on the UC300 and UC500 products effective Jan 1, 2017. End of life announcement occurred mid-2013.

• What: Receive an additional 10% off the US MSRP for selected Switchvox appliances or Switchvox software downloads when sold to replace Cisco UC300 or UC500.
• When: Qualified products invoiced by a Digium authorized distributor between October 1 – December 31, 2016.
• How: Request the Cisco Replacement Promotion through your participating Digium distribution partner and receive your additional discount instantly!

Products Qualifying for the Replacement Promotion

• Switchvox 80 Appliance 1AS800010LF
• Switchvox 310 Appliance 1AS3100010LF
• Switchvox 360 Appliance 1AS3600010LF
• Switchvox SMB Software Download 1SWXSMB00DL
• Switchvox SMB Virtual Software Download 1SWXSMB01DL

IMPORTANT:

• Partners must request this promotional discount directly from Digium distributors at the time an order is placed.
• The promotional discount cannot be applied to orders submitted electronically through a distributor web portal without first contacting the distributor and confirming the promotional discount.
• Neither Digium nor Digium distributors can provide promotional discounts after orders have been invoiced.
• This promotion cannot be stacked with other Digium promotions, such as Government/Education or Non-profit.
• This promotion can be used with Monster Rebate/Phone Promo, Multi-Year Renewals, Deal Registration or Select Rebates.

ADDITIONAL DETAILS:

• Only qualified Switchvox products are eligible for the additional discount. A complete list of qualifying products and part numbers can be found above.
• This offer does NOT apply to cold spares, updates or maintenance for Switchvox, subscriptions, subscription renewals, phone feature packs, extended hardware warranties, phones or any other items that are not included on the list of qualifying products.
• The promotion applies only to new Switchvox solutions replacing existing Cisco UC300 or UC500 systems. Digium intends for the additional discount to be used as a financial incentive for the customer to replace their Cisco telephony solution. Digium reserves the right to audit promotional claims, including contacting the end user, to ensure that an above listed Cisco UC telephony solution was replaced.
• This promotional offer will be voided for any purchases where Digium has already approved a special price variance.

More Questions?

If you have more questions about upgrading your system, please submit a technical support ticket or contact our VoIP experts today at (866)-582-8591.