Did You Know: Failover Can Save Your Business Communications

August 23, 2023 by rjohnson

You know VoIP (Voice over Internet Protocol), right? What about VoIP failover? You never want your connection to be disrupted during an important call or network operation. It is crucial to maintain consistent voice communication at all times! Failoverā€™s got your back here.

Failover refers to the process of ensuring uninterrupted communication in a VoIP system by automatically switching to a backup or secondary system when the primary VoIP network experiences issues or downtime. 

In a VoIP system that relies on internet connections, disruptions can occur due to various reasons such as network outages, server failures, or other technical issues. VoIP failover mechanisms provide a seamless experience for users.

Here’s how VoIP failover works:

1. Monitoring: The VoIP system constantly monitors the health and status of the primary connection, including network quality and server availability.

2. Detection: If a problem is detected, such as loss of network connectivity or server failure, the failover mechanism is triggered.

3. Switching: The failover mechanism switches the VoIP traffic from the primary system to a backup system. This backup system can be a redundant server, a secondary internet connection, or even an alternate VoIP provider.

4. Continued Communication: Once the failover is complete, users can continue their voice calls without noticing any interruption. The switch happens so quickly that it’s typically imperceptible to the parties involved.

5. Recovery: After the primary system is back online and stable, the failover system can automatically switch back to it, ensuring that the network is optimally utilized and the primary system is ready to take over again.

VoIP failover is especially important for businesses that require constant communication for operations, customer support, and other critical functions. By implementing failover mechanisms, VoIP service providers can deliver more reliable services and maintain customer satisfaction even during challenging network conditions.

Keep in mind that implementing VoIP failover can vary based on your specific network setup, the technology you’re using, and your organization’s requirements. It’s recommended to work closely with your IT team or VoIP service provider to ensure a successful implementation that meets your reliability and communication needs.

If you have any questions or comments, please feel free to leave them below, give us a call at 1-800-398-8647, or visit us at www.voipsupply.com

Fanvil V63 IP Phone Product Feature Video

The newest edition to the Fanvil V Series of IP phones is here! Say hello to the new Fanvil V63 IP phone! Featuring a bright 2.8-inch color LCD screen and HD audio, this entry-level phone has everything you need for your small to medium business!

Our Product Feature Video for this exciting new release will not only show you what’s in the box but will also take an in-depth look at the phone’s features and functionality!

Are you currently using a Fanvil V Series phone? If so, let us know what you think in the comments below!

Fanvil Device Management Cloud System Overview (FDMCS)

August 10, 2023 by Steve Lopian

With Fanvil’s wide range of products, managing them all can become increasingly complex, especially at different locations. But worry not, because Fanvil has the solution! Watch our latest Technical Video on Fanvils Device Management Cloud System and see how easy it can be to manage all of your devices from one central location!

In this brief overview, you will learn what FDMCS is, how to register for it, and how to navigate the platform. So get comfy and tune in to see how easy it can be to manage your Fanvil phones, intercoms, paging gateways, and more!

Are you currently using Fanvil Device Management Cloud System? If so, let us know how you enjoy using it in the comments below!

August Hardware Roundup

Fanvil’s FH-S01 Ceiling Speaker is a versatile audio solution designed to enhance communication systems. With its sleek design, it seamlessly blends into various environments, making it suitable for offices, hotels, and public spaces. The FH-S01 delivers clear and balanced sound quality, ensuring effective broadcast announcements and audio distribution. Its easy installation process and compatibility with different communication systems make it an efficient choice for businesses seeking reliable and unobtrusive audio solutions.

🗝️ Key Features: 

         🔴  Adaptive 10/100 Mbps Network Port, Integrated PoE

         🔴  Integrate Network Audio Codec, Digital Amplifier, & Speaker

         🔴  Link Security Alarm Equipment & Supports Intercom Application

         🔴  Insert High-Fidelity Speaker & Adjust Volume Remotely Via The Web

Ā  Ā  Ā  Ā  Ā 🔴Ā  Compatible w/ Major IP PBX/Soft Switch/IMS Platforms Based on SIP

The GWN7700 series are unmanaged network switches that offer quick and cost-effective high-speed Gigabit connectivity for home offices and small/medium businesses.
GWN7702: Plug-And-Play, 16 Gigabit Ports, 32Gbps Switching Capacity, Mac Addresses Auto-Learning & Auto-Aging, 10KB Jumbo Frame, & Power Adapter 
7702
GWN7702P: Plug-And-Play, 16 Gigabit Ports, 8 PoE Ports (Up to 30 W on Each Port), 32Gbps Switching Capacity, Mac Addresses Auto-Learning & Auto-Aging, 10KB Jumbo Frame, & Power Adapter 
7702p
GWN7703: Plug-And-Play, 24 Gigabit Ports, 48Gbps Switching Capacity, Mac Addresses Auto-Learning & Auto-Aging, 10KB Jumbo Frame, & Power Adapter 
7703
GWN7706: Plug-And-Play, 48 Gigabit Ports, 100Gbps Switching Capacity, Mac Addresses Auto-Learning & Auto-Aging, 9KB Jumbo Frame, & Power Adapter 
7706

💠 Coming Soon: New Products From Patton💠 

The new and coming soon CL 2320 Series from Patton Communications offers cutting-edge VoIP gateway technology for businesses. With support for up to 32 concurrent calls, it ensures smooth and reliable voice communication. The series boasts built-in transcoding capabilities, facilitating seamless interoperability between different codecs and endpoints.

🗝️ Key Features: 

      🔹 Achieves 15Mbps over 1 twisted pair. 

      🔹 Supports distances of 4 miles for each span. 

      🔹 Two 10/100 Ethernet Ports & one RS232 Async Port. 

      🔹 Asynchronous serial to IP converter function over UDP & TCP. 

      🔹 Supports point-to-point, multi-point, daisy-chain, & ring topologies. 

      🔹 QoS Traffic Prioritization, Packet Forwarding, Highly Secure, & Ruggedized. 

How To Choose The Perfect Video Conferencing System For Your Conference Room

In today’s fast-paced business landscape, effective communication is crucial for success. As workplace teams become more distributed and remote work becomes the norm, having a reliable video conferencing system in your conference room is no longer a luxury ā€“ it’s a necessity. With a plethora of options available, selecting the best system for your organization can be a daunting task. In this guide, we’ll explore key considerations and highlight top products from industry leaders like Poly, Jabra, Yealink, and more.

Factors to Consider: 

Before diving into the products, letā€™s discuss the essential factors to consider when choosing a video conferencing system for your conference room or workspace:

  1. Room Size and Layout: The size of your conference room or workspace plays a crucial role in determining the right system. Larger rooms may require more advanced audio and video capabilities to ensure everyone is visible and audible. 
  1. Audio Quality: Clear audio is vital for productive meetings. Look for systems with noise-canceling technology and multiple microphones to capture voices from different areas of the room. 
  1. Video Quality: High-definition video is essential to read facial expressions and non-verbal cues. Consider systems that support at least 1080p resolution for a crisp and clear visual experience. 
  1. Integration: Ensure that the system integrates smoothly with your existing software and hardware. Compatibility with popular video conferencing platforms like Zoom, Microsoft Teams, or Google Meet is crucial. 
  1. Ease of Use: A user-friendly interface and intuitive controls are essential to avoid technical glitches that can derail meetings and halt productivity. 
  1. Connectivity: Reliable internet connectivity and the ability to seamlessly connect with remote participants is fundamental. 
  1. Security: Prioritize systems with robust security features, including encryption and user authentication, to protect sensitive conversations and data. 

Top Video Conferencing Solutions

Now that weā€™ve covered the key considerations, letā€™s explore some top-notch video conferencing systems from leading brands available through VoIP Supply:: 

  1. Poly Studio X Series

The Poly Studio X Series offers an all-in-one solution for conference rooms of various sizes. With its sleek design and impressive audio and video capabilities, the Studio X Series is a popular choice. It integrates with popular video conferencing platforms, ensuring seamless collaboration. The Poly Studio X50 and X30 models cater to different room sizes, making them versatile options.

  1. Jabra PanaCast

Jabraā€™s PanaCast is known for its panoramic 4K video and unique 180-degree field of view, which ensures everyone is visible without the need for awkward camera adjustments. The PanaCast also features AI-powered audio enhancements for a more immersive experience. 

  1. Yealink VC Series 

Yealink VC Series offers a range of video conferencing endpoints suitable for various room sizes. Their systems deliver high-definition video and crystal-clear audio, making virtual meetings feel almost like in-person interactions. The Yealink VC800, for instance, is ideal for larger conference rooms. 

  1. Grandstream Devices 

Grandstream offers multiple comprehensive video conferencing solutions designed to elevate remote collaboration. With cutting-edge technology and intuitive interfaces, Grandstream’s video conferencing systems provide seamless communication for businesses of all sizes. These systems deliver high-definition video quality, crystal-clear audio, and a range of features to enhance virtual meetings. From small huddle rooms to large conference spaces, Grandstream ensures efficient and engaging remote interactions.

  1. Logitech Rally

Logitech Rally is a modular video conferencing solution that allows you to customize your setup according to your conference room’s needs. With its 4K Ultra HD camera and superior audio quality, Rally ensures immersive and productive meetings.

Selecting the best video conferencing system for your conference room is a decision that shouldn’t be taken lightly. Consider the room’s size, audio and video quality, integration capabilities, ease of use, connectivity, and security features when making your choice. Products from Poly, Jabra, Yealink, Grandstream, and Logitech offer a range of options to meet your specific requirements. By carefully assessing your needs and the capabilities of each system, you’ll be well on your way to fostering seamless communication and collaboration in your organization. If you have any questions or comments please feel free to leave them below, give us a call at 1-800-398-8647, or visit us at www.voipsupply.com

Did You Know Patton Communications Offers Top-Notch Support for Seamless Connectivity?

August 4, 2023 by jstewart

In today’s interconnected world, reliable communication is the lifeblood of any successful business. Enter Patton Communications, a leading provider of cutting-edge network solutions that has been empowering businesses with seamless connectivity since 1984. However, what many might not be aware of is the exceptional support and services that Patton Communications offers to its customers. In this “Did You Know” blog post, we’ll uncover some hidden gems about Patton’s customer support and how it ensures a smooth and hassle-free experience for users.

  1. A Customer-Centric Approach: At the core of Patton’s success lies its customer-centric philosophy. Patton Communications understands that every business has unique requirements and challenges. Hence, the company places significant emphasis on personalized support, catering to the individual needs of its clients. Whether you’re a small startup or a large enterprise, Patton’s support team is dedicated to providing tailored solutions and assistance that align with your communication goals.
  1. Global Presence, Local Support: With a global network of partners and distributors, Patton Communications boasts a strong international presence. The company has a well-established network of local support teams strategically placed across different regions. This ensures that customers receive prompt and responsive support in their own time zones and languages. Patton’s commitment to local support significantly reduces response times and enhances the overall customer experience.
  1. Technical Expertise at Your Fingertips: Navigating the ever-evolving world of communication technologies can be daunting. But with Patton’s technical expertise at your fingertips, you can stay ahead of the curve. Whether you need assistance with product configuration, troubleshooting, or understanding the latest industry trends, Patton’s highly skilled support engineers are readily available to guide you through the process. Their in-depth knowledge and experience allow them to address any query promptly and comprehensively.
  1. Comprehensive Training and Resources: Patton Communications believes that empowering customers with knowledge is key to their success. To that end, the company offers a range of training programs and resources. From on-site workshops to online tutorials, customers have access to a wealth of learning materials to enhance their understanding of Patton’s products and solutions. This commitment to knowledge sharing ensures customers can make the most of their investment and achieve optimal results.
  1. Proactive Monitoring and Maintenance: To prevent potential disruptions and minimize downtime, Patton Communications offers proactive monitoring and maintenance services. This approach allows the support team to identify and address issues before they become critical problems. By taking a proactive stance, Patton demonstrates its dedication to providing reliable and uninterrupted communication services to its customers.
  1. Continuous Improvement and Feedback: Patton Communications values customer feedback and uses it as a driving force for continuous improvement. The company actively encourages customers to share their experiences, suggestions, and concerns. By incorporating valuable feedback into their processes, Patton continually refines its services and solutions to better meet the evolving needs of its diverse clientele.

Behind every successful communication solution lies a robust support system, and Patton Communications understands this better than most. From its customer-centric approach and global presence to its technical expertise and proactive monitoring, Patton goes the extra mile to ensure a seamless and satisfying experience for its customers. So, the next time you consider network solutions, remember the remarkable support that Patton Communications has to offer. With Patton by your side, you can confidently connect, communicate, and conquer the challenges of the modern business landscape.

VoIP Supply offers a variety of Patton products and would love to hear your feedback on those or Patton Support, below in the comments or give us a call at 1-800-398-8647!

Step-By-Step Guide to Updating Your 3CX Firmware on Fanvil Phones

August 3, 2023 by jstewart

Fanvil phones are renowned for their advanced features and seamless integration with 3CX, a leading IP PBX software solution. To ensure your Fanvil phone functions optimally and benefits from the latest enhancements and security updates, regular firmware updates are essential. In this blog post, we will walk you through the simple process of updating your 3CX firmware on Fanvil phones, allowing you to stay at the forefront of communication technology.

The Importance of Firmware Updates for 3CX Integration: Firmware updates are a crucial aspect of maintaining a smooth and secure communication experience when using Fanvil phones with 3CX. These updates often include bug fixes, compatibility improvements, and new features that enhance the integration between the phone and the 3CX system. Keeping your firmware up-to-date ensures you can take full advantage of 3CX’s capabilities while enjoying a reliable and feature-rich communication solution.

  1. Preparing for the Firmware Update: 

Before initiating the firmware update process, itā€™s vital to complete the necessary preparatory steps: 

  • Check the current firmware version: Access your Fanvil phone’s settings menu to determine the current firmware version installed. This step ensures you know which version to update to and helps track the progress of the update.
  • Backup your phone settings: Create a backup of your phone’s configuration to avoid any data loss during the update. This step is especially crucial if you have customized settings that you wish to retain.
  • Download the latest Fanvil firmware: Visit the official Fanvil website or reach out to your Fanvil distributor to download the latest firmware version compatible with your specific phone model.
  1. Updating the Firmware on Fanvil Phones:

The process of updating your Fanvil phoneā€™s firmware for 3CX integration is relatively straightforward:

Step 1: Access your Fanvil phoneā€™s web interface by entering its IP address into a web browser. 

Step 2: Long in using your admin credentials to gain access to the phoneā€™s settings. 

Step 3: Navigate to the ā€œMaintenanceā€ or ā€œUpgradeā€ section, depending on your phoneā€™s firmware version. 

Step 4: Locate the ā€œFirmware Upgradeā€ option and upload the downloaded Fanvil Firmware file. 

Step 5: Follow the on-screen instructions to initiate the update process. Allow the phone sufficient time to complete the update, and do not interrupt the process.  

Post-Update Verification: After updating the firmware, it is crucial to verify that the process was completed without any issues. 

  • Check the new firmware version: Access your phone’s settings menu again to confirm that the firmware has been updated to the latest version.
  • Test 3CX integration: Make a test call using 3CX to ensure that the phone’s functionality is intact and that the integration with 3CX is seamless.

Troubleshooting: In rare cases, you may encounter difficulties during the firmware update process. If any issues arise, consider the following troubleshooting steps:

  • Reboot the phone: A simple reboot might resolve minor issues after a firmware update.
  • Factory reset: If problems persist, perform a factory reset on your Fanvil phone and restore your settings from the backup.
  • Seek support: Reach out to Fanvil support or consult the 3CX community for assistance with specific issues.

Updating the firmware on your Fanvil phone is crucial for seamless integration with 3CX and ensuring you have access to the latest features and security enhancements. By following the step-by-step guide provided in this blog post, you can confidently update your Fanvil phone’s firmware and enjoy a reliable and feature-rich communication experience with 3CX. Remember to backup your settings, verify the update’s success, and troubleshoot any issues should they arise. Stay updated and continue to make the most out of your Fanvil and 3CX integration!

If you have any comments or questions please feel free to leave a comment below or reach out to us by phone at 1-800-398-8647 or on our website at www.voipsupply.com

Q&A: What is Delayed Page and What are Its Benefits?

August 2, 2023 by rjohnson

IP paging has become a standard practice for organizations to deliver announcements and notifications efficiently. Typically, this involves speaking into a microphone or headset, with the message broadcasted simultaneously through IP speakers. However, live voice paging may pose challenges in certain situations. To address these challenges and improve user experience, Algo’s IP speakers offer an optional feature called delayed page. 

Among the various optional features of Algoā€™s IP speakers, the delayed page feature stands out as an invaluable tool. By activating this feature, users gain the ability to speak their entire message into the phone and end the call before the announcement is broadcasted over the IP speakers. Instead of playing the message in real-time, it is stored within the speaker devices and automatically played back once the user has hung up the phone.

  1. Eliminating Interference: In environments where IP speakers are placed in close proximity to the broadcast source, such as a phone, interference can occur. This interference may manifest as feedback, including static. The delayed page feature minimizes this issue by preventing simultaneous broadcasting and reducing interference, ensuring clear and high-quality audio.
  1. Comfortable User Experience: For some users, hearing their own voice broadcasted in real-time while delivering a page can be disconcerting or challenging. The delayed page feature allows users to speak their message privately and without distractions. This enables them to focus on delivering their message effectively and reducing self-consciousness.
  1. Operational Flexibility: Delayed page allows users to plan and schedule their announcements in advance, ensuring timely delivery even when they are unable to be physically present to initiate the page. This flexibility proves beneficial in scenarios where announcements need to be broadcasted at specific times or when unexpected events occur.
  1. Enhanced Message Preparation: The delayed page feature enables users to carefully craft their messages before initiating the page. By pre-recording the entire announcement, they have the opportunity to review and refine their content.

Have you utilized this feature or other unique features from Algo devices? Let us know in the comments below or give us a call today at 1-800-398-8647 if you have any questions.

LINKVIL by Fanvil W610W WiFi Phone Product Feature Video

July 26, 2023 by Steve Lopian

Our friends at Fanvil have released a brand-new edition to their LINKVIL line of WiFi products, so you know we had to get our hands on it as soon as possible! Watch VoIP Supply Team Member, Rebecca Johnson, deliver all the info on the Fanvil W610W Portable WiFi Phone in our latest Product Feature Video!

Rebecca will show you what’s in the box, how to put the phone together, and then run through all of its unique features such as a vibration alarm, a push-to-talk button, and more!

Are you excited about this new offering from LINKVIL by Fanvil? Let us know in the comments below!

Watch Now: 2023 July VoIP News Update

July 24, 2023 by Steve Lopian

We’re back with July’s VoIP News Update! For this month’s episode, we’re highlighting some important product releases that should be on your radar!

First up, we’ll dive into the release of Sangoma‘s brand-new Vega Digital Gateways! Choose from several different models including the Vega 100, Vega 200, and Vega 400 GF!

Also, we will take a close look at Fanvil‘s newest member of their portable WiFi family, the W610W Wireless WiFi Phone! This entry-level phone will sit comfortably next to the Fanvil W611W and offer many great features that you would expect in a WiFi phone.

So tune in, and stay up-to-date on the latest VoIP hardware releases! We’d also love to hear from you! Let us know what you think about these exciting new releases in the comments below.

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