Sangoma’s FreePBX Modules: Paging Pro, VM Notify, Fax Pro, Call Recording, Q-Xact

November 30, 2016 by Jeff Quinn

Note: This is part 2 of the 4-part Sangoma’s FreePBX Modules blog series. This blog series was co-written by Cody Blackley.

In the previous Sangoma’s FreePBX Modules blog, we talked about Extension Routing, UCP for EPM, PBX EndPoint Manager and more, Today we will focus on Paging Pro, VM Notify, Fax Pro, Call Recording, Q-Xact features. Let’s get started!

Paging Pro

With the additional module your paging features will be greatly expanded. FreePBX comes standard with paging features, but if you’re using the intercom system often this is a great investment. Add features such as:

Outbound notifications – If 911 is dialed an automated page can go out to a certain group notifying them of the call.
Valet Style Paging (Airport Style) – Record your message and have it send once you hang up.
Prepend Recording – Have the ability to start the message with a pre-recording before the user can start speaking.
Scheduled Pages – This is how school bells work!

Check out a FREE more detailed guild from FreePBX about Paging Pro

VM Notify

Easily set up call notifications for multiple numbers when a certain voicemail mailbox receives a new message.

Check out the FREE how-to guide for VM Notify

Fax Pro Module

Sending faxes are still necessary for some forms of business. Make sending a fax simple and easy with this commercial module. Simply attach a pdf to an email and send the email to a certain phone number. The fax is completed easily all from your inbox.

Outbound Faxes from PDF’s
Simple web interface to manage inbound and outbound faxes inside the ARI module of FreePBX.
Have all inbound and outbound faxes stored on the server for easy viewing and archiving.
Create company-wide fax cover sheets that allow easy customization for each user.

A FREE guide to a reliable Fax Pro module

Call Recording Reports

Easily manage, sort and listen to call recordings. You’re able to view your recordings by year, month and date.

Directly listen to and download all call recordings that exist on your system
Auto-archive calls recorded by Asterisk in FreePBX
Sort Recordings by Call Type, Source, Destination, Time, or Duration

call-recording-reports

Check out this FREE guide explaining Call Recording Reports

Q-Xact

If you’re using multiple call queues or are interested in analyzing call queues with ease, this is the commercial module for you. There are two parts to Q-Xact, templates and reports. Create a template for each queue of how you would like to analyze that particular call queue. Then run the report against any or all of your agents and queues.

qxact-report-templates

Check out the FREE guide to learn more about Q-Xact

Want to learn more about other Sangoma’s FreePBX modules? Follow our next blog- Sangoma’s FreePBX Modules: Xact Dialer, Appointment Reminder, Parking Pro, Voicemail, Pin Set Pro!

#DoGreatThings This #GivingTuesday With VoIP Supply!

November 29, 2016 by Angela Burgin-Logan

#GivingTuesday is a global movement that is celebrated annually on the Tuesday after Thanksgiving. But it didn’t start that way. It started with an idea that one New York organization had to create a call to action for people to donate during the holiday season. Donations range from food, blood and clothing banks to random acts of kindness and more. At VoIP Supply we provide the best in VoIP phones, products and services. So, we are literally about answering the call. The call to do good is something that is a part of the culture at VoIP Supply and is part of a yearlong initiative to #DoGreatThings. Our company was founded by Ben Sayers who wanted to create a great company, with great people who do great things.

For us doing great things is about more than selling skus it is about building the communities that we serve. We strongly believe that providing you with everything you need for VoIP will help all of our customers do great things.

Kicking off this #GivingTuesday November 29 through December 31, 2016 for every web order that you place with VoIP Supply we will donate one meal to the Buffalo City Mission.

For every web order, we fill we will be filling an empty plate and giving hope to others this holiday season. For every web order that you place, you join us in answering the call to #DoGreatThings.

But that’s not all! Join us in spreading the word by using social media to #DoGreatThings this holiday season. For every retweet, like and share that we get on Twitter and Facebook using the joint hashtags #DoGreatThings #VoIPSupply we will donate another meal to the Buffalo City Mission.

Together this holiday season we can #DoGreatThings!

Sangoma’s FreePBX Modules: Extension Routing, UCP for EPM, PBX EndPoint Manager, and more.

by Jeff Quinn

Note: This blog series was co-written by Cody Blackley. This is part I of the four-part series.

Sangoma’s FreePBX keeps getting better! They have designed a number of modules to fit your needs to make your experience with their solution superior to their competitors. To make things even better, many of these modules can be purchased, with no recurring costs. There are a lot of them to go through so we decided to break this into a four-part series.

In this blog, you will find: Extension Routing, UCP for EPM, PBX EndPoint Manager, SysAdmin Pro, Web CallBack, Outbound Call Limiting, CallerID Management.

Access all FreePBX commercial modules here

Extension Routing

By dragging and dropping you’re able to adjust which extensions are able to use specified routes. Without this module, the process is complicated and not easily recreated which can lead to error.

Check out more info. and screenshots with the FREE guide for Extension Routing

UCP for EPM (User Control Panel for EndPoint Manager)

Easily control of endpoint from one central panel. If you decide to use the Sangoma s-Series phones you’re able to receive this module for free!

sangomapbx

PBX EndPoint Manager

With over 220 popular endpoints to choose from you’re able to auto-provision and configure any device directly over the GUI interface. If you decide to use the Sangoma s-Series phones you’re able to receive this module for free! A couple of the benefits you receive are:

Create New Templates, Import, Export Edit
Use Templates for individuals or share across groups of phones
Easily Program Phone Keys & Button Assignments with drag and drop enabled templates
Firmware Management – allows you to choose which firmware to load on a per device/template basis, valuable for testing new firmware

Click to check out the free guide to EndPoint Manager by FreePBX

SysAdmin Pro

The System Admin Module allows you to make changes to your Network Settings, DNS, Intrusion Detection System, Notification Settings, and Time Zone. It also allows you to power off or reboot your system, register a license to use Commercial Modules, and see the usage of your hard drives.

Web CallBack

Add “Click to Call” features on your website. You can have calls directed to any destination you would like.

web-callback

FREE Guide from FreePBX on the details of Web CallBack

Outbound Call Limiting

This module is self-explanatory, it limits the amount of times a certain number is called within a set time period. You can easily adhere to any restrictions on how much consumers are called.

Assign Call Limits to Outbound Routes
Control how many times you can call a phone number during a set period of time
Set your own limits of both number of calls and time period.
Outbound Call Limiting is compatible with the FreePBX Xact Dialer Product

Check out more FREE info. about Outbound Call Limiting

CallerID Management

Adjust the outbound caller ID per extension by inputting a code before dialing.

callerid-manager

That’s not all…in the next blog- Sangoma’s FreePBX Modules: Paging Pro, VM Notify, Fax Pro, Call Recording, Q-Xact, we will continue to introduce more features that help you stand out!

5 Reasons To Shop Small With VoIP Supply!

November 26, 2016 by Angela Burgin-Logan

Small businesses are the heartbeat of local and national economies and what keeps it pumping good communication. Communication is critical to small business success. But, the secret is that good communication is what makes small businesses grow.

Being able to communicate effectively with customers, partners and employees is a key to satisfaction and doing it efficiently is a key to the bottom-line. That’s where VoIP Supply comes in. Since 2002, VoIP Supply has grown to become North America’s leading small business provider of VoIP solutions servicing over 125,000 customers. At VoIP Supply we pride ourselves in providing solutions that can not only save small businesses money but will allow them to do more with less. In addition to cost savings, there are a host of benefits that small business get from using VoIP products and services from VoIP Supply such as being able to get calls anywhere, call forwarding, call hold, conference calling, find me/follow me so that you will never miss a call and more.

Here are 5 reasons you should Shop Small here.

We treat every call like Mom’s Calling!

We’re a one-stop shop!

We’re a certified B Corp dedicated to the community.

We are experts at VoIP offering the best products and services.

Our VoIP products and services will enhance your business.

Here are some recommended products while you #ShopSmall!

Sangoma S Series Phones

Konftel 300Wx US Conference Phone

Renegade PBX Mini Bundle

Order here.

Thanksgiving Is Part Of The Culture At VoIP Supply!

November 23, 2016 by Angela Burgin-Logan

At VoIP Supply our mission is to build a great company, with great people who do great things! For us, doing great things means in part giving back to our local community. Giving is a part of our corporate DNA and is in part what helped VoIP Supply become the first certified B Corp in Western New York.

This November, VoIP Supply employees joined together to bring in food donations totaling 172 pounds that were donated to the Food Bank Of Western New York.

“No one is too small to make a difference. We like to give all VoIP Supply employees the opportunity in giving back to the local community.” says Ben Sayers, CEO of VoIP Supply.

“Mostly I’m proud that our people share VoIP Supply’s vision by donating their time and helping out local charities,” said Sayers.

At VoIP Supply we are grateful for the opportunity to help you do great things with your business and for what your business allows us to do.

From the VoIP Supply family to yours, Happy Thanksgiving!

To see more of what VoIP Supply does every day follow us Twitter @VoIPSupply!

November 26th Is Our Small Business Saturday Sale!

by Angela Burgin-Logan

Shop Small is a nationwide movement to celebrate small businesses and to help communities thrive. At VoIP Supply we love a great celebration! Since 2002, VoIP Supply has grown to become North America’s leading small business provider of VoIP solutions servicing over 125,000 customers. This achievement coupled with our commitment to local communities has helped us to become a certified B Corp. Now that’s something to celebrate! But we couldn’t do it without you; the small to medium sized businesses that we enjoy providing the best VoIP solutions to.

Helping your business and local communities do great things with the help of VoIP solutions is what brings us the most pride. These are the two reasons why we love Shop Small and why Small Business Saturday is one of our favorite celebrations!

We are delighted to show love to all our new and existing small business customers with our Small Business Saturday Sale this Saturday, November 26, 2016!

Use Promo Code #ShopSmall

To Get 15% Off All Web Orders Over $350

Thank you for your support and #ShopSmall this Saturday November 26

Here are some recommended products while you #ShopSmall!

Sangoma S Series Phones

Konftel 300Wx US Conference Phone

Renegade PBX Mini Bundle

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VTech Closes Acquisition of German-based Snom Technology AG

November 22, 2016 by Ying-Hui Chen

November 21st, 2016, VTech Holdings Limited, a leading manufacturer of cordless phones and electronic educational toys, announced that they have completed the acquisition of German-based Snom Technology AG.

Known for its robust telecommunication equipment designed for certified professional IT installer, Snom is a German-based corporation and an industry leader of enterprise VoIP telephones since 1996 selling through distributors across the world.

The acquisition of Snom started from October 21st, 2016 and the transition was completed on November 21st 2016. Upon the completion, VTech Holdings Limited owns 100% of Snom Technology AG’s share capital and Snom becomes indirect wholly-owned subsidiary of VTech. We look forward to seeing how VTech will leverage this new acquisition to grow their business.

Broadvoice Awarded a NASPO ValuePoint Contract with US Government

by Ying-Hui Chen

November 16th, 2016, Broadvoice, a premier provider of cloud-based hosted voice, unified communications, and SIP trunking, was awarded an official NASPO ValuePoint contract by the state of Utah.

We are honored to be one of the few cloud service providers to pass the rigorous vendor selection process, which in turn will open doors to a vast array of new public sector opportunities.” said Jim Murphy, Broadvoice CEO.

The NASPO ValuePoint Cooperative Purchasing Organization are recognized as a source of highest standard of excellence in public cooperative contracting to deliver reliable, best public contracts. In the next 10 years, Broadvoice will be an approved cloud services vendor for all states that participate in the NASPO ValuePoint cloud service marketplace. We are excited to see the positive results Broadvoice will bring to all of us!

VoIP Supply Is Up For A Challenge!

November 18, 2016 by Angela Burgin-Logan

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At VoIP Supply we are always up for a challenge! Our team had to get in on the sensation sweeping the internet by posting our own Mannequin Challenge.

As you can see from our Mannequin Challenge, we’ve got skills! What we really do best is putting our skills towards helping businesses and consumers solve challenges and opportunities with VoIP.

VoIP an acronym for Voice Over Internet Protocol, is the other sensation that is sweeping the internet.

Did you know that one-third of all businesses are now using a VoIP phone system? Experts predict that in as soon as five years this will be the preferred and possibly the only phone system that businesses use.

Since 2002, VoIP Supply has delivered unparalleled service and expertise to over 125,000 customers worldwide. Featuring the most robust VoIP specific product catalog that contains over 5,000 products from over 60 of the industry’s leading manufacturers, at VoIP Supply you will find everything you need for VoIP.

As you can see from our Mannequin Challenge we are more than just a website, VoIP Supply provides you with a fully staffed inbound call center with licensed, certified and highly trained VoIP experts that can help you with any problem you might have. Whether you are a home user, business, reseller or service provider, VoIP Supply has the products, experience and expertise to make your deployment a success.

We also love going the extra mile for our customers! One of the challenges that we often hear from businesses and consumers is that they need to save money. We get it and offer VoIP solutions that offer you immediate cost savings versus traditional phone lines. The reduction of costs occurs in both your monthly recurring usage fees along with maintenance costs.

The challenge we love to help our customers meet is also in growing and improving their business. At VoIP Supply we will provide you with VoIP phones and solutions that can include call recording, on-hold music, voicemail-to-email, conference calling, video conferencing, instant messaging, call screening and call logs. We provide solutions to help make your business more scaleable. Our business phone system gives you the ability to add users very simply as your business grows.

A tremendous advantage of VoIP is that we can help you to take calls anywhere in the world…without your VoIP Phone. We can provide solutions that offer you a mobile app that will allow your business calls to be forwarded to your cell phone and more.

Click here for 7 reasons to switch to VoIP using VoIP Supply.

If you haven’t made the switch to VoIP it’s time to stop standing still! Our dedicated team of experts at VoIP Supply look forward to helping you do great things! We look forward to serving you and solving your business challenges and opportunities.

Order direct here.

Call us toll free to discuss your business and how we can customize a VoIP Supply phone system for you at (800) 398-8647.

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Where did VoIP Supply’s Refresh line come from?

November 15, 2016 by Youleidy Vega

VoIP Supply has been a leader in VoIP equipment since 2004 when owner and CEO Ben Sayers realized that there was a high demand for VoIP equipment yet nowhere to purchase it. By end of year, VoIP Supply succeeded in becoming the top North American supplier of VoIP Equipment. Year over year, VoIP Supply saw an increase in business profitability and became the go to e-commerce site to purchase VoIP.

But that did not mean Ben was satisfied. Now that customers had a way to purchase new VoIP equipment, he began to think of where all of the used VoIP equipment would go as companies started to replace existing infrastructure. Moreover, Ben understood that the cost of new VoIP hardware could be a big impact to small businesses and a big purchasing decision.

With that in mind came the idea of a refurbished line of VoIP equipment that would allow customers to purchase used VoIP equipment that was still in great conditions for a fraction of the cost of new equipment.

So the team got to work. By 2010 VoIP Supply officially implemented Refresh. A way to offer customers affordable VoIP equipment that would not break the bank, and better yet, a way to offer equipment that was reliable and warranty worth.

Refresh Manager Mike Rehac expressed his thoughts on the roots of Refresh by saying,

“Our “Refresh” line was created because we wanted to meet the need for a low-cost alternative to new equipment while differentiating ourselves from the used and crummy product offerings being by our competitors.”

Rehac is in charge of anything Refresh at VoIP Supply. He makes sure that all the products are in working condition and that they look as good as new before they leave our warehouse.

“All Refresh products go through an exhaustive reconditioning process including feature/functionality testing, software upgrades, component replacement, repackaging, etc., and represent an exceptional value as they can be purchased for 25%-35% less than their new retail equivalent,” said Rehac.

Every Refresh product comes with a six month no questions asked guarantee. Customers can add an additional six months to the warranty for a minimal fee.

Refresh offers VoiP phones, switches, gateways and TDM cards as well as IP cameras.

Hand-in-hand with Refresh is our Reclaim line, of which Rehac is also in charge of.

Reclaim is our VoIP hardware buyback program that gives anyone a chance to sell their gently used VoIP equipment for a fair market value and “reclaim” a portion of their original investment.

Reclaim has a simple 5-step process to get you on the way to selling your excess VoIP equipment for more than what other popular e-commerce sites can give you. To learn more about Reclaim, click here.

At VoIP Supply, refurbished VoIP equipment is something we do well. Whether it’s buying yours through Reclaim, or selling our own, we are proud to offer solutions for reconditioned VoIP equipment. We are delighted to help businesses across the world reduce their upfront costs in VoIP deployments while assuring that these same businesses are still getting quality products that won’t disappoint.

So if you are considering outfitting your office with VoIP, don’t think twice about considering our Refresh line, trusted and backed by us 100%.