How to Take Advantage of Predictive Dialing on The Grandstream GXP1760

February 2, 2017 by Steve Lopian

Workdays can get pretty overwhelming at times, so if there is any help we can get to ease some of the stress that comes with a 40 plus hour work week, we’ll take it!

Help can come from anywhere around the office, whether it’s from a coworker, a certain computer program, or even something as simple as a stack of sticky notes. But, what if I told you that you may have some shortcuts laying around your desk that you are overlooking?

In fact, there may be one shortcut inside your phone that can speed up the dialing process. It may seem small, but if your job requires you to make numerous outcalls, then you might want to want to take advantage.

The phone feature that I am talking about is called Predictive Dialing, and while this may be quite common for most IP desk phones, you can be sure that the Grandstream GXP1760 is equipped with this feature.

So, how does Predictive Dialing work? Its simple. It works on its own! There is nothing you have to do to turn it on, but if you tend to dial numbers off your computer screen, or a notepad, then you may be missing it!

When you begin to dial a number, the phone will scan your phonebook and call history and display a list of phone numbers that match what you have already dialed. If you notice the number you are trying to dial pop up, then you can use the directional pad on the front of the phone to highlight the number and call.

Obviously, the more numbers you enter into the phone, the more condensed the list will become. This makes it easier to return calls from earlier in the day, to contact clients that are in your phonebook and saves you time!

If your office is just beginning to switch to VoIP, or if you are looking to upgrade your current VoIP Phones, then this phone should be on your list! Because when your phone works with you, and not against you, everybody wins!

Do you use Predictive Dialing? What are some other phone features you use to save time? We want to know! Comment below

Global Business, Personal Touch

January 31, 2017 by Angela Burgin-Logan

Achieving Superior Customer Service by Treating Every Call Like Mom’s Calling

“These days, when so much is done via email and online and can be impersonal too; it was very nice to speak with a person who genuinely cared about the service they were providing and the customer too.” – Maria Obradovic, Powerstone Property Management Office Manager.

The Background

The VoIP market is soaring with small to medium sized businesses and large enterprises with one-third leaving legacy phone systems and adopting a VoIP phone system. In today’s digital world, there are many advantages of a Voice over Internet-based foundation. From reduced costs, abundant features and interconnectivity; it is what companies are turning to for unified communications solutions to collaborate more effectively across teams and to seamlessly interact with customers.

VoIP products and solutions continue to surge on pace with the growth of the market. However, this surge and the complexities of VoIP mean that businesses must find an innovative telecom provider that understands the market, brands and can be a one stop source for all of their communication solutions. Moreover, the provider must be an ongoing resource to assist the business as it encounters issues, opportunities and scales up. The key for a VoIP service provider is to be superior at what the technology is all about communication and service.

The Problem

PowerStone Property Management is a successful and full service property management firm that is headquartered in Orange County, California. The growing company also has satellite offices in Anaheim, San Diego and Palm Desert, CA. As the fastest growing firm in the common interest development industry in Orange County, communication with their properties, owners, and staff is critical to delivering the ‘Powerstone Promise’ as the company builds scale.

Powerstone Property Management Office Manager Maria Obradovic reached out to VoIP Supply in need of accessories for the companies Cisco SPA phones. Having difficulty sourcing the items, Maria called VoIP Supply and connected live VoIP Supply Consultant Brian Hyrek.

The Solution

The items needed were handset phone cords, small but essential items to the company maintaining its communication system. “I needed some specific info on a product and wanted to get the right info and that person helped me and expedited the whole ordering process,” said Obradovic. Powerstone Property Management is a frequent customer of VoIP Supply while their favorite VoIP Supply products are headsets the company also uses Cisco SPA business IP phones with corded handsets that their employees use daily to communicate. The company has said that what they like about VoIP Supply is that they are a “truly a customer service driven company that consistently provides great customer service no matter how big or little an order is.” Obradovic also went on to say that VoIP Supply’s product and solutions are unparalleled favoring “The variety and quality of products and good pricing.”

When the items were not in stock and not available for reorder quickly, Brian Hyrek had to come up with an innovative solution to meet Powerstone’s need. You see, VoIP Supply treats every call like Mom’s calling. The company views every call like it’s their Mother on the other end of the phone. When Mom’s calling for help, you jump into action. VoIP Supply shows the same care and urgency for every call because the customer comes first.

VoIP Supply goes beyond the bottom line when it comes to helping customers in need. The company’s approach is to band together to meet customer’s needs. That’s the approach Brian Hyrek took to solve Powerstone Property Management’s need. He collaborated with VoIP Supply Refresh Manager Mike Rehac on a solution that exceeded Powerstone’s expectations. VoIP Supply sourced the items through their Refresh Program and provided the items to Powerstone Property Management with a six month warranty.

Powerstone Property Management was thrilled with the solution. “VoIP Supply truly cares about their customers and the professional courtesy extended is appreciated. I don’t always encounter that when I’ve contacted other type of vendors,” said Obradovic who also noted that VoIP Supply’s website is a top-notch resource and can be “time saver when ordering quality products that are always in stock and ready to ship.” She went on to share that sometimes however, the personal touch and live interaction is needed when managing a company’s communications system and when she calls VoIP Supply she gets “knowledgeable and professional customer support.”

Powerstone Property Management has said that superior customer service, a knowledgeable staff, the breadth of product offerings and solutions makes VoIP Supply a telecom company that they recommend to other businesses for VoIP products and solutions.

About VoIP Supply

VoIP Supply, LLC (https://www.voipsupply.com) is North America’s leading VoIP solutions provider and your trusted source for everything VoIP. Since 2002, VoIP Supply has delivered valuable solutions for some 125,000 customers worldwide. With passionate employees, a selection of over 6,500 products including name-brand hardware to our CloudSpan Marketplace and over 20.000 square feet of office space VoIP Supply has an unlimited number of VoIP solutions. VoIP Supply provides you with a fully staffed inbound call center with licensed, certified and highly trained VoIP experts that can help you with any problem you might have. Whether you are a customer, business, service provider or reseller, VoIP Supply has everything you need for VoIP.

VoIP Supply is a three-time Inc. 500/5000 honoree, listed by Business First as one of WNY’s Top Private Companies, as well as being consistently ranked one of Western New York’s Best Places to Work. VoIP Supply is also the first Certified B Corporation in Western New York.

To learn more, call (800) 398-8647, or visit voipsupply.com and follow VoIP Supply on social media: Facebook(VoIPSupply), Twitter(VoIPSupply) and LinkedIn (VoIPSupply).

Download full case study HERE.

Sangoma Adds the s400 to its Family of IP Phones!

by Ying-Hui Chen

Sangoma, a leading provider of VoIP hardware and software, releases the s400!

With the previous release of the s300, s500, and s700 IP phones, Sangoma now introduces s400 IP phones to its family of IP phones, targeting the light users who need access to powerful phone applications.

Featuring the zero touch provisioning, all Sangoma s-series IP phones allow you to locate your FreePBX or PBXact system quickly and get the full configuration right out of the box. The s400 also comes with multiple phone apps that enable complicated features directly from the Sangoma IP phones. Applications include:

S400 Features:

Industry standard Power over Ethernet – no power cable or outlet required
3x SIP Accounts
Full Duplex Speakerphone
5-way Conferencing
2.7 Inch Graphical LCD with Backlight
25 Programmable Soft Keys
EHS Support for Popular Wireless Headsets
Built-in VPN for Plug & Play Security for Remote Users
Optional Annual Support & Software Maintenance Plans

Check out the s400 in this video with Marc Spehalski, he walks you through a comparison of the s300 to the s400 so that you can see the differences!

s-series-chart

More from: First Look Ying-Hui Chen Sangoma

How to Transfer a Call with the Incom 1000G WiFi Wireless Phone

January 27, 2017 by Steve Lopian

Wifi phones are becoming more popular in the workplace. This is especially true in warehouse and hospital settings.

If you work in a hospital, having a WiFi phone allows you to carry your phone on you at all times. This is a very important feature because it can eliminate the need to be paged, and having to continually check a desk phone for messages and missed calls, which can become daunting.

If you are in a large warehouse setting, then you know how frustrating it can be when you are across the room from a ringing desk phone. WiFi phones help solve this problem by allowing you to answer a call from anywhere, which can boost productivity instantly!

One of the more popular WiFi phones that are on the market right now is the Incom 1000G. This phone is feature rich and is easy-to-use.

For those of you that already have this phone, or are still learning how to utilize the phone’s features, we are going to cover how to transfer a call.

How to Transfer a Call with the Incom 1000G

This simple, but important feature is easy to use on the Incom 1000G. If you are on the line with a customer or patient, and you need to transfer them to a different department, simply press the Send button to place the caller on hold.

Once the call is on hold, you then dial the number or extension you are transferring to. Once the number is dialed, press the send button again. This will begin calling while your original call remains on hold.

After the call is answered you will then press the left” •” button. This will access your menu. From the menu, highlight the transfer option using the directional pad in the center of the phone and press OK.

And VOILA! Your call is transferred! It can feel pretty good to be more efficient on the phone, especially while being anywhere in the workplace. If you feel like this is something that can benefit your productivity, then I would highly recommend looking into the Incom 1000G for your business or workplace!

Do you have a different WiFi phone that you use currently? Let us know what it is!

VoIP Supply Participates In Electronics Drop Off Now Through April 4, 2017

by Angela Burgin-Logan

AMHERST, NY – Western New York Technology company VoIP Supply, North America’s leading Voice over Internet Protocol solutions provider is inviting all Western New Yorker residents and businesses to drop off old electronics in a recycling program that will benefit Camp Good Days.

The E-Scrap for Camp drive is in partnership with Sunnking Electronics Recycling who will make a monetary donation to Camp Good Days for every pound of old and unwanted electronics collected from VoIP Supply.

Camp Good Days and Special Times, commonly called “Camp Good Days”, is a residential summer camp which provides summer camping experiences for children, adults and families whose lives have been touched by cancer and other life challenges. Last year VoIP Supply’s recycling efforts contributed to a total donation of $11,219.94 and we are looking forward to beating that number this year!

VoIP Supply is a certified B Corp that has ingrained sustainability into its business and corporate culture. VoIP Supply’s Founder and CEO Benjamin P. Sayers said, “Providing tech solutions to business and residential customers is what our company is founded on. Finding ways to leverage tech to do good in the communities that we serve is what our mission is.” The technology pioneer added, “We are thrilled to do good for our environment and for the children and families that Camp Good Days serves.”

The Western New York-based Camp Good Days is a not-for-profit organization founded over 30 years ago by Gary Mervis. Camp Good Days relies on donations and fundraising events like E-Scrap for Camp to bring hope, support and happiness to children and families who have been affected by cancer free of charge.

You can make arrangements to drop off your old and unwanted electronics to VoIP Supply now through April 4, 2017 by calling 1-800-398-VoIP. Our staff will meet you at VoIP Supply’s loading dock to retrieve your recyclables. You can also simply drop items off at VoIP Supply’s Amherst headquarters located at 80 Pineview Drive Amherst, NY 14228 between the hours of 9:30am – 4pm Monday through Friday.

VoIP Supply and Sunnking have provided a list of all acceptable materials for electronics recycling here. Items eligible for recycling include computers (desktops & laptops), printers, scanners, copiers, fax machines, televisions, cell phones more.

Sunnking Acceptable Materials For Electronics Recycling

The list of items that are not accepted are here and include items such as smoke detectors, carbon monoxide detectors, items containing liquids, propane tanks, Freon containing devices and the like.

Items Not Acceptable For Electronics Recycling Event

About Sunnking

Founded in 2000 Sunnking Inc. is an eScrap Recycling company, dealing in used electronic equipment. The main facility located in Brockport, NY specializes in recycling and refurbishing electronic products from residential and commercial suppliers throughout Western and Central New York.

About VoIP Supply

VoIP Supply, LLC (www.voipsupply.com) is North America’s leading VoIP solutions provider. Since 2002, VoIP Supply has delivered valuable solutions for some 125,000 customers worldwide. With passionate employees, 6,500 products, 20,000 square feet of office space and an unlimited number of VoIP solutions to meet your needs, whether you are a consumer, business, service provider or reseller, VoIP Supply has everything you need for VoIP. For sales and media inquiries contact [email protected].

To learn more, call (800) 398-8647, or visit voipsupply.com and follow us on social media: Facebook (VoIPSupply), Twitter (VoIPSupply) and LinkedIn (VoIPSupply)

What is Digium’s Next Big Thing? Come to Find Out!

January 26, 2017 by Ying-Hui Chen

Are you a Digium, Asterisk and Switchvox fan? Get your ITEXPO tickets before it’s too late! Digium’s next big thing is coming!

Digium is going to announce their new product release at ITEXPO 2017 at Asterisk World Pavilion on February 8, 2017 in Ft. Lauderdale FL. VoIP Supply will be there for the reveal and provide all the information you need at the moment it is released. We will also have real-time updates on our social media, so be sure to follow us!

That’s not all. We have a FREE ExpoPlus Pass for you! This free ticket will include Keynotes, general sessions, free workshops, networking receptions and unlimited Exhibit Hall access. Does not include access to conference sessions or meals. Register now!

Can’t wait to see the big release? Here’s a quick glimpse! See you at ITEXPO 2017.

Cisco Buys AppDynamics for USD 3.7 Billion to Search for Growth

January 25, 2017 by Ying-Hui Chen

January 24, 2017, Cisco announced that it agreed to buy AppDynamics Inc. for $3.7 billion dollars to expand its core networking business. This is Cisco’s largest deal in the past recent years since it bought the security company Sourcefire for $2.7 billion dollars in 2013.

AppDynamics is a leading software company that manages and analyzes applications. Cisco announced to buy AppDynamics just the day before AppDynamics was set to launch its long-planned IPO.

“The fact that they were in their IPO process represented a window where we needed to make a decision.” Cisco’s Salvagno said.

connect-20333_960_720

AppDynamics will become part of Cisco’s Internet of Things (IoT) unit and will be able to provide intelligence from the network through applications said Rowan Trollop, Cisco’s head of IoT and its applications business group.

This acquisition is expected to finish by Cisco’s third quarter of the fiscal year 2017 with a mix of cash and equity. Cisco has been trying to move into the cloud business to increase its competitiveness, I believe this acquisition might bolster their effort in the near future. We look forward to seeing how their future strategy will shift.

What Separates the Patton SN5541 eSBC from other Session Border Controllers?

by Cody Blackley

With the release of Patton’s SN5541 Enterprise Session Border Controller, a few questions arose for me. First, what is the benefit of having an ESBC and second, why does this product stand out amongst the rest?

Well, I have the answers for you, but first, let’s discuss what and why you would want or need an ESBC.

What Does an ESBC Do?

An ESBC is deployed in the session layer and connects the enterprise communications infrastructure to the public Internet, session initiation protocol (SIP) trunk service providers and/or private networks. It terminates and reassembles received communications to manage traffic while ensuring that the entire UC solution is secure. To help make this a little less technical think of it this way, an ESBC acts like the security guard and only allows those with the right credentials in.

The Advantages of Patton’s SN5541

So let’s get to it, what really separates the SN5541 from its competitors? Well, some of the key differentiators are that it has an FXS long reach 10 km or 6.2 miles, that one line could be for each independent FXS port and it will still ring 3 phones at the end of that line, while also supporting all three different methods of message indication. It is also programmed with Dual software image, allowing your device to have active and passive software image, which gives you the possibility to do an immediate switch from one software image to the other quickly without rebooting. This is beneficial to you because if one image fails over, there is a backup of the other image in place. Patton also included secure zero touch provisioning through HTTPS, which makes things easy and secure, saving you time and labor. The 5541 also includes PacketSmart (License Required), which is a very powerful network assessment & monitoring tool used to observe customer networks and live calls, identifying any LAN or WAN issues that affect VoIP call quality.

SN5541 Features:

Up to 8 FXS interfaces—2, 4 or 8 FXS ports. Up to 8 G.722/G.711 or T.38 calls simultaneously. Includes SIP TLS/SRTP.
Network Monitoring—Embedded Packet Smart Agent for network monitoring and assessment 24×7.
Auto-Provisioning—Secure zero-touch provisioning (HTTPS) for ease of use.
Easy Management & Provisioning—WebWizard, HTTPS zero touch provisioning, SNMP, command line interface. Automated mass provisioning with dual software image for efficient large-scale deployments
Full VoIP protocol support—SIPv2, SIPv2 over TLS, ISDN, T.38, G.722 HD voice, RTP Security with SRTP, fax and modem bypass, DTMF relay.

Another major benefit of the SN5541 series ESBC is that you will be able to have one single device instead of several separate devices. For example, you will no longer need an edge router, firewall or ATA you can simply deploy one SN5541 product which is essentially all of these devices rolled into one! Patton also has a web wizard tool that you can use to create your own web wizard, they have also put together some templates for these web wizards which are accessible once deployed, to help get you started.

Exclusive Free 2-Year Warranty Promotion

VoIP and Patton Electronics have partnered to bring an exclusive promotion only available through VoIP Supply. With any purchase of a Patton SN5541 series ESBC you will receive a FREE 2-year enhanced warranty with on average savings of $30! Just add the SN5541 series ESBC that best suits your business needs and the 2-year Enhanced Warranty to the cart, then use Promo code 399 to receive the discount.

Forget the colorless offers, Choose Switchvox and get a free D60

by Youleidy Vega

Here is a deal you can’t miss out on! When you sign up for a 3-Year service contract with Switchvox Cloud you’ll get a FREE D60 IP Phone!

Each new seat gets a free D60 and any new seat added to an existing contract that upgrades to a 3-year contract also gets a free D60!

Digium’s D60 is a 2-line IP Phone that supports Power over Ethernet (PoE) and best of all it offers a beautiful 4.3 inch color LCD display. Competitors can’t beat that!

How can you take advantage of this offer? Each new seat in a 3-year contract of Digium Switchvox Cloud service will receive a free Digium D60 phone.

Available on ALL new 3-year unlimited service contracts. Not available on new month-to-month or 1-year contracts.
Available for existing customers adding new seats (requires upgrade of existing month-to-month or 1-year contracts to a 3-year contract with new seats.)
Only available on the Switchvox Cloud unlimited service (excludes metered).
Customers will be allowed to keep the phones upon completion of the 3-year contract terms. However, customers will be required to return rental phones if they terminate the contract before the 3-year term is met, and pay a prorated fee for the unused term based on phone MSRP.

Call us now at 1-800-398-VoIP to take advantage of this limited time offer.

This offer will only be available until March 31st, 2017.

What SIP Phone Could Connect Wirelessly?

by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In the previous Mom’s calling Q&A series, we have discussed: How Do I Reboot Grandstream GXP2130? Today, we have more new real questions and answers from VoIP users just like you.

What SIP Phone Could Connect Wirelessly?

Q: I would like to propose a 3CX phone system to an old 60 room hotel. Can you recommend a SIP desktop phone that could connect wirelessly?

A: We are unaware of any WiFi phones that are supported by 3CX so far. Please follow this link to see the SIP phones that are supported by 3CX: http://www.3cx.com/sip-phones/

You have the option to use DECT phones instead. However, please be aware that DECT phones and WiFi phones are different. DECT phones don’t connect via your WiFi signal. For more information please read our blog: DECT 6.0 vs. WiFi: A comparison of two types of VoIP phones

The DECT phones available for 3CX system include:

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

How to Take Advantage of Predictive Dialing on The Grandstream GXP1760

Global Business, Personal Touch

The Background

The Problem

The Solution

About VoIP Supply

Sangoma Adds the s400 to its Family of IP Phones!

How to Transfer a Call with the Incom 1000G WiFi Wireless Phone

How to Transfer a Call with the Incom 1000G

VoIP Supply Participates In Electronics Drop Off Now Through April 4, 2017

What is Digium’s Next Big Thing? Come to Find Out!

Cisco Buys AppDynamics for USD 3.7 Billion to Search for Growth

What Separates the Patton SN5541 eSBC from other Session Border Controllers?

What Does an ESBC Do?

The Advantages of Patton’s SN5541

Exclusive Free 2-Year Warranty Promotion

Forget the colorless offers, Choose Switchvox and get a free D60

What SIP Phone Could Connect Wirelessly?

What SIP Phone Could Connect Wirelessly?

Stay Tuned

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