5 VoIP Service Benefits Every Educational Institution Should Take Advantage Of

March 10, 2017 by Ying-Hui Chen

educational-institutions

As the cost of school supplies, textbooks, technology equipment, and other related expenses continue to increase, many educational institutions are looking for a way to reduce their costs – switching to a VoIP system can help you achieve that goal. While a lower monthly bill is the most common reason for deploying a VoIP system, there’s a lot of other benefits you may not have noticed yet. Therefore, today we are going to walk you through some of the popular VoIP service benefits that education institutions love!

#1 Minimum Maintenance

With a hosted VoIP system, you don’t need an IT staff to maintain your phone system. Your service provider will be responsible for the system maintenance, monitoring, and management. Simple house your phones and the VoIP service provider will deliver your VoIP service through the Internet connection.

#2 Easy to Set Up

A hosted VoIP system requires minimal VoIP hardware and low upfront costs. Therefore, it’s easy to set up and get started (usually takes a few hours). Setting up a phone system quickly is a big benefit for schools who can’t close down too long during semesters.

#3 Unified Communications System

You would love unified communications if you have students or faculty in a remote area. With a unified communication system, conducting a virtual seminar/class becomes an easy piece. Schools are able to connect students, faculty, parents from different channels (social media, apps, email, instant message, etc.) into one single system.

intercom #4 Paging/ Intercom Support

Paging and intercom support help educational institutions communicate efficiently especially during an emergency event. The integration of intercom and your VoIP system allows you to make important announcements right from your phone device.

#5 Phone Features

A VoIP system has a lot of potentials. Here we list out some of the popular features most school systems take advantage of:

  • Announcements – make announcements about school events, schedule changed, or an emergency.
  • Conferencing – conduct faculty meetings over telephones.phone-features
  • Auto Attendant – set automatic professional greetings and direct callers to the specific routing options.
  • Call Recording – record all important calls with parents, students, or faculty.
  • Call Park – place calls into specific parking locations such as classrooms or offices andpickup the call when you arrive the location.
  • Call Queuing – organize different school departments into queues so that callers can be routed to the right place.
  • Find me/ Follow me call routing – control how your calls are directed even when you are not at the school office.
  • Learn more.

Is your educational organization using a VoIP system? What do you benefit from it? Share with us!

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How to Locate Your Wireless Mics for the VTech VCS752

When it comes to conference phones, there is something for everyone. On some level, almost every company needs one and with all the options that are out there, it can sometimes be difficult deciding what conference phone will be the best fit for your conference room.

We can all agree that the most important thing to consider when choosing a conference phone is how well the party on the other line can hear you, and your team. It can be unprofessional if your client on the other end of the phone call has to keep asking to repeat something you said. This alone can set the wrong tone for your call and can have an impact on your business. And while some conference phone mics can go a long way when it comes to picking up voices at a distance, sometimes you just need more.

Imagine yourself in a huge conference room with 75 other people and you are about to call a client to potentially close a massive deal. One conference phone in the center of this room may not be enough to capture everyone’s voice! So what is the solution? Well, there are many different things that you can do to increase your conference phones range, but one option (the most logical thing to do) is to add more mics!

Let’s take the VTech VCS752 for example. This high-end conference phone actually comes equipped with two, that’s right, TWO wireless microphones that you can use to extend its normal range!

These two wireless mics actually charge off of the actual conference phone in their own little charging cradles and when fully charged, will give you 12 hours of talk time! These microphones are great, but they are small.

When I first saw them, I thought to myself “What if they get lost? With so many people coming in and out of the conference room, they are sure to be misplaced.” But then, VTech came through once more!

The VCS752 is equipped to handle such a situation with a Microphone Locater option, and it’s easy to use!

How to Locate Your Wireless Mics for the VTech VCS752

If you have a scheduled conference call and are missing one, or both of these microphones simply press MENU and then highlight and select STATUS. Once you bring up the status menu, highlight and select Wireless microphone. This will bring up the wireless microphone menu and you see an option to select Locate.

After selecting locate, your wireless microphones will begin to ring, making it simple to find them. After all, they are probably right in front of you, hiding under a stack of paper or behind a water bottle.

Once you have located your wireless mics, you can press CANCEL/Back right on the conference phone to stop the ringing, or they will stop on their own after 30 seconds. Also, placing them back in their charging cradles or hitting MUTE ALL on the wireless mic will stop the location tone.

So, if you are having trouble being heard in your conference room, and you are looking for an easy solution, give the VTech VCS752 a try! Do you already use the VCS752? How do you like it? Let us know!

VoIPisms Episode 3: What is BLF?

March 9, 2017 by Steve Lopian

The world of VoIP is filled with all kinds of benefits. This can be anything from lowering your monthly phone bill to having a super cool looking desk phone, but it is what you can do with your desk phone that sets VoIP apart from traditional PSTN lines.

The list of features you can access when having VoIP is too long to mention, but if I were to single one out, it would have to be BLF. What does BLF stand for? Busy Lamp Field, and if you are not taking advantage of this helpful VoIP feature, then you’re missing out!

While BLF can have several different functions, it’s basic and most popular function is a visual indication on your desk phone that allows you to see when other coworkers are on the phone, or unavailable. These are typically in the form of light-up buttons.

Having the use of BLF keys to help route incoming calls can increase productivity and efficiency, especially for job positions like receptionist or secretary. And while having BLF can be a total game changer, please keep in mind that this is not something that just works right out of the box. If you want to start using BLF in your office then this is something that needs to be set up manually and can be done easily through your phone system web interface.

If you are already using BLF, then let us know! We want to know what other things you are using BLF for besides call routing.

Is Your Phone System Holding Back Your Business?

The world is changing fast. When I was little, no one was using the term “smartphone”, “USB port”, or “touchscreen”. Maybe, in the next decade, we will no longer need a so-called “phone” and the new generation will have to go to a history museum to see a physical phone.

The world is dynamic, so is your business. It’s time to review your phone system to see if it can keep up with your competitors, partners, and, the most important of all, your customers. Here we put together the top 5 indicators your phone system is outdated.

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Top 4 Warning Signs Your Phone System is Not Sufficient for Business

Indicator #1 Increasing Monthly Fee

An increased phone bill is the most obvious indication your phone system need a facelift. While your competitors are cutting down their phone bills, your high bills might be putting you at a disadvantage.

Indicator #2 Decreasing Customer Satisfaction

In this competitive world, customers are expecting fast and precise answers from you. If your phone system can’t keep up their needs (call quality, etc.), you might lose your customers to other competitors who can serve them more efficiently and clearly.

Indicator #3 Lower Work Flexibility

With the help of technology, employees are able to enjoy higher work flexibility than ever before. More and more people are working from home or in a virtual system. If your phone system is not able to support or manage remote workers, you might face losing valuable employees or decreased work ethic.

Indicator #4 Separated Multiple Communication Channels

If your system doesn’t have a unified communication system, you might find your employees using various private communication channels. Not only could they miss important messages, but waste a lot of time making sure everyone is on the same page.

Indicator #5 Difficult to Upscale or Downscale

Businesses are dynamic. It’s normal to upscale or downscale your business at times, therefore, you have to make sure the changing process is as simple as possible. If you find it costly or time-consuming to add/remove a few lines, the phone system is not sufficient for dynamic businesses.

Now you have briefly reviewed your phone system. Did you see any warning signs in your phone system? What other signs did you see your phone system is holding back your business? Share with us!

Grandstream’s New DECT HD Repeater Beta Testing is Now Available!

March 8, 2017 by Ying-Hui Chen

Grandstream PhonesMarch 6, 2017, Grandstream, the leading manufacturer of IP voice and video telephony solutions, released a new DECT HD repeater for beta testing by the Grandstream Beta Club.

The new DECT HD repeater is to be paired with the existing DP750 and DP720 DECT IP phone set, to extend the network signal range and provide users with the highest flexibility, setting them free from the base station without losing Internet connection.

About the Beta Testing

Qualifications: Customers who currently own a DP750 and DP720 DECT IP phone bundle and have broad experience with DECT IP technology especially those who have prior experience with Grandstream DECT IP phone products.

Availability: 50 units of the DECT repeater will be available for shipping to selected testers by late March 2017.

Application Deadline: March 17th, 2017

Where to apply: You can apply at Grandstream Beta Club

Application fees: The cost to participate in a beta test will be $1 to cover handling, however, the product model and shipping will be free of charge for each active beta tester. There’s no charge to applicants who are not selected for a Beta test.

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About the new DECT HD Repeater

The new DECT HD repeater is designed to extend the range of the DP750 DECT base station to an additional range of up to 300 meters outdoors and 50 meters indoors. Take a peek at some highlights of this new product:

  • Pairs with the DP750 DECT base station to offer the extended range of up to 50 meters indoors and 300 meters outdoors.
  • Relays up to 2 concurrent HD calls, or 1 HD call in daisy chaining of 2 DECT repeaters
  • Easy set-up with Auto-Associate with a DP750, and auto self-configuration using the retrieved regional frequency band setting from the DP750
  • 5 LED status indicators for Power, Network, Association, Activity, Signal Strength
  • Supports seamless call handover
  • 10/100 Mbps network port with integrated PoE

To have more information about this new beta testing please visit Grandstream Beta Club.

What’s the default password for Plantronics Headsets?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In the previous Mom’s calling Q&A series, we have discussed: Is There a Report that Outlines Grandstream Call Logs? Today, we have more new real questions and answers from VoIP users just like you.

What’s the default password for Plantronics Headsets?

Q: I have a Plantronics ear piece which I love. But then I got a new phone to replace my old phone and I can’t get the two paired. When I try to link the two I am asked for a pin number. I do not remember using a pin number when I first set this device up. If I did, I don’t remember the pin number. How can I solve this problem?

A: The default password for Plantronics headsets should be “0000“.

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at 866 582-8591.

How to Choose the Right Grandstream IP Phones

March 6, 2017 by Ying-Hui Chen

Looking for the whole lists of IP phones from Grandstream? We’ve got you covered! Follow this article to learn all the features and functions of Grandstream’s IP phones and the best workplace environments for each of their models. You will find the three main series: The GXP1600 series basic IP phones, the GXP1700 series mid-range IP phones, and the GXP2100 high-end IP phones.

The GXP1600 Series Basic IP Phones

Designed for small businesses who don’t require advanced features, the GXP1600 series are simple, easy-to-use IP phones that satisfy your basic needs of VoIP. The GXP1600 series comes with 3-way conferencing and easy no touch provisioning with other Grandstream products.

gxp1600

The GXP1610/1615 is a single line VoIP phone with a 132×48 pixel LCD display and 3-way conferencing. With up to 2 call appearances while handling a single SIP account, the GXP1610/1615 offers high-end phone features that can be depended on in various office settings.

The GXP1620/1625 is a 2-line IP phone with a 132×48 pixel backlit graphical LCD display. Offering 3 XML programmable soft keys and multi-language support, this solution gives you the flexibility you desire.

If you are looking for a basic solution that can be interoperable with most third-party SIP device, the GXP1628 would be your go-to solution. It is a 2-line IP phone with 3  XML programmable keys and dual network ports that offers you HD wideband audio, full duplex speakerphone, and more features.

The GXP1630 is the latest member of the 1600 series that’s equipped with 8BLF keys and 4-way conferencing abilities. Integrated PoE, 3XML keys, dual switched Gigabit ports are just some of the useful features our customers love.

The GXP1700 Series Mid-Range IP Phones

The GXP1700 series features high-end, modern design, mid-range capacity at a near entry-level price. With up to 8 lines and 4 SIP accounts, this series offers 5-way conferencing, 4 soft keys and integrated PoE, USB port, and EHS support. The 24 to 32 digitally programmable keys and the advanced call productivity, efficiency, and high-volume control give users the flexibility they need to grow their businesses.

gxp1700

The GXP2100 Series High-End IP Phones

The GXP2100 series IP phones are tailored to businesses who are looking for more advanced features to maximize the work productivity and efficiency. Offering up to 12 lines, 6 SIP accounts, and 48 virtual BLF keys, the GXP2100 series highlights its suite of advanced call handling features that maximize your work functionality. See the chart below for a detailed comparison of this series:

gxp2100

What IP phones are you using? Did you make the right choice? Share with us!

How-To Restore Factory Default Settings on the Grandstream GXP2130

March 2, 2017 by Steve Lopian

There comes a time in everyone’s life where we have to say goodbye. Whether it’s saying goodbye to the car you’ve been driving for 10 years, the leftover pizza you have been saving in your fridge for a week, or even sometimes it can be time to say goodbye to your desk phone!

But saying goodbye doesn’t always have to be a bad thing. Maybe you’re saying goodbye because you are getting into your first brand new car! Or maybe you are ordering a new pizza from your favorite pizza joint! Or maybe, just maybe, you are upgrading your desk phone to something more modern and more user-friendly!

I would be lying if I said I didn’t want to finish this blog writing about all of the wonderful and magical things that come with ordering a hot and fresh pizza, but until someone invents pizza over Internet Protocol or PoIP, we have to stick to talking about getting a new desk phone.

There are many reasons why you might be ditching your current desk phone, but the better question is what happens to the desk phone once it’s off your desk? I don’t think there is IP phone heaven? So, where do they go?

Most of the time they can be passed down to other employees and sometimes they can even be sold! Much like VoIP Supply’s Reclaim Buy-Back Program, where we buy your gently used VoIP phones so you can save on something new.

No matter what the case may be, one thing is for sure – before an old phone gets sent to “the farm” it must be reset back to its factory default settings, which leads us to today’s easy How-To lesson.

How-To Restore Factory Default Settings on the Grandstream GXP2130

Let’s use the Grandstream GXP2130 as an example of how easy it can be to reset your phone back to default so it can brighten someone else’s day.

GXP2130

All you have to do is press the MENU button. Once you are in the phone’s menu, scroll down using the Down arrow key and select System. From there, you will then select OperationsFactory Reset.

Once you hit this, a warning window will pop up to make sure this is really what you want to do. This is because once you reset the phone….there is no going back.

Press the Yes softkey to confirm, and then the phone will begin to reboot. If by chance (when you are face-to-face with the warning window) you begin to have second thoughts, simply hit the No softkey instead.

That’s really all it takes to wipe the phone clean, but please remember that restoring the factory default settings will delete all configurations made to the phone, so it might be a good idea to backup your settings before you do so.

Once everything is said and done, it will be time to say goodbye. But hopefully, just as fast as it took you to bring back those factory defaults, you will be saying hello to your new desk phone.

Are you looking to upgrade your office phones? What are you using now? What are you interested in? Or more importantly, what is your favorite kind of pizza?

 

The VoIP Addict’s Guide – VoIP Security Fact and Fiction

February 28, 2017 by Marc Spehalski

mobile-phone-1875813_1920VoIP security is a hot topic, and rightfully so. A compromised system can cost you $$$ in phone bills, so how do you prevent a breach? Well, the answer isn’t as complicated as you’d expect. There are a lot of opinions floating around on the subject, so let me address some truths and falsehoods that may be of importance when securing your VoIP system.

 

Fiction: You NEED a session border controller (SBC)

If you are a small business or are installing a VoIP system in your home, there is no need for an SBC. An SBC is a great device (or virtual appliance) because it masquerades your internal VoIP infrastructure. In basic terms, a SIP trunk from a provider terminates to the SBC, which then connects to your phone system via a SIP trunk.  The SBC acts as the middleman in the transaction. To an outsider, SIP header information sources from the SBC and not your internal equipment. Although an SBC is a great extra layer of security and reduces overall attack vectors, it’s not required to make VoIP reliably secure for the majority of small deployments. Terminating a SIP trunk directly to your phone system behind a hardware-based or virtual firewall provides the security that would be deemed required to keep you incurring fraudulent toll charges.

 

Fact: You NEED a firewall

On the same topic as above, if you are going to be using SIP trunks to talk to the outside world, you’ll need a hardware or virtual firewall appliance to secure what is allowed in and out. In addition to the basics of protecting SSH, Telnet, and HTTP/HTTPS access to your phone system, you should always restrict what IP addresses can communicate directly to the phone system when it comes to SIP, and IAX (if you use it). What that means is only allowing IP addresses from your SIP provider, any remote extensions, or remote branches. Never ever expose your system directly to the internet without some type of firewall in front of it.

 

Fiction: Remote extensions MUST use a VPN

This is not true but isn’t a bad idea. A VPN will allow you to bypass NAT, which is the culprit in most one-way audio issues. The trick here is to tell the phone system all of the local IP subnets that it will be talking SIP. You’ll find this to be configurable on just about every Asterisk based phone system. A VPN also allows you to encrypt your session if you’re worried about the NSA listening in. An alternative would be using TLS and SRTP without a VPN, but you’ll just lose the benefit of avoiding NAT. The best way to securely deploy remote extensions is to use either a VPN or TLS. If you’re not using a VPN, make sure to define your inside IP subnets (as mentioned before), as well as your external IP address. These are all also configurable on just about any Asterisk system. Make sure you port forward SIP and RTP in your firewall to your phone system and secure your inbound rules by source IP addresses. Every system is a little different, but most Asterisk systems use 5060 UDP (SIP), and 10000-20000 UDP (RTP).

 

Fact: VoIP is NOT set it and forget it technology

If you’re going to take on the task of managing an IP phone system in your IT infrastructure, you need to adopt the mindset of monitoring it. Especially if you have port 5060 open to the outside world, you need to be logging and enabling alerts. In the past, phone systems have been bolted to a wall in a closet that no one ever went into except the PBX vendor. Now your system is racked next to your switches and servers. For those of you who are FreePBX users, Sangoma has just started to release their RMS platform, which simplifies centralized remote monitoring of multiple FreePBX and PBXAct systems. Stay tuned for a review on this!

 

Fiction: Not using port forwarding makes your phone system more secure

This isn’t actually a common belief, but it comes from a post I recently read on Spiceworks. It was claimed that a system has been made more secure by not forwarding port 5060 UDP from the firewall to the actual PBX. If this configuration was actually working, it was a minor miracle. The fact is there are usually two components of sending SIP traffic through your firewall. There is a firewall rule, allowing the traffic, and a fixed NAT association with the protocol and a device within your network. As long as you’ve made appropriate rules allowing SIP to your system, the port forwarding is simply a mechanism to help keep consistent NAT associations. In general, SIP and NAT do not play well with each other. Pro TIP: when you experience one-way audio, always look at NAT first.

 

Fact: You do not need to restrict RTP traffic to specific source IP addresses

I bet you never thought of this one. If you have, bonus points. While you should ALWAYS restrict SIP traffic by source IP address, it’s not necessary to do so with RTP. RTP is simply a media stream and doesn’t have the capability of initiating a SIP session, or any kind of session. Dare I say, you can leave the RTP port range open on your firewall. However, it doesn’t really hurt anything to place a source IP restriction on it.

Channel Partners Is Around the Corner Again!

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We can’t believe it’s that time of year again! Channel Partners is right around the corner and we are thrilled to announce we will be exhibiting.

Time: April 10-13th, 2017

Location: Mandalay Bay, Convention Center, Las Vegas

Booth Number: 250

Schedule Time to Meet with Us!

We have so much to talk about, so in order to make sure you get a chance to hear about it all, book a time with one of our team members.
Schedule a Meeting

What You Can Expect

Our team of VoIP experts will be there to highlight some of the latest and greatest additions to our products and service offerings.

  • Fulfillment by VoIP Supply – Over the years VoIP Supply has added, and expanded on our provisioning and fulfillment capabilities to meet our customers’ needs and stay ahead of changes in technology.
  • VoIP Supply Partner Program – The VoIP Supply Partner Program is designed to assist all of our partners who want to offer the perfect telecommunications solution to their clients. Our straightforward program and commission structure makes it easy for you to choose what is best for your business.
  • Reclaim – VoIP Supply’s Reclaim equipment buyback program is your outlet for selling off your used, rented and excess VoIP equipment.

We are looking forward to the conference and to seeing many of our customers and partners. If you’re interested in attending, take advantage of the discount pricing that’s available. Just use promo code: VoIPsupply

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