How to Mute a Call with the Plantronics Savi W730

March 23, 2017 by Steve Lopian

When it comes to work, we are all busy. A lot of times we are locked down to our desks for hours working on large projects. Other times we are on exhaustingly long phone calls that we think may never end!

No matter what the cause may be, it is always a good idea to get up every once in a while to stretch or even just to break up the monotony of the day. What allows you to do this? Wireless headsets!

Being able to get up from your desk while on a call can be extremely convenient. Even if it is just to run to the printer, or even walk circles around your desk. There is something liberating about not being tied down to your desk; literally.

The best part about having a wireless headset is being able to keep it on at all times to answer calls away from your desk, and with most wireless headsets these days, you can go pretty far! But what happens if you’re on a call and the environment around you becomes too noisy? You don’t have your desk phone near you to place the call on hold, and you can’t say “call I call you back” so what do you do?

Well, not too many people know this, but a growing number of wireless headsets will allow you to mute your call! This is not common knowledge because headsets don’t really have a “mute” button on them, but with the right headset, you CAN do it!

Let’s take the Plantronics Savi W730 for example. This is a high-end wireless headset that can connect to your computer, desk phone and cell phone all at once! This headset also happens to have the ability to mute calls with the press of a button!

plantronics-savi-w730If you find yourself in a sticky situation and you need to mute the call, all you have to do is press the volume down button for at least 1.5 seconds. When mute is activated, you will hear three high tones. These tones will repeat every 60 seconds while the mute option is activated. You will still be able to hear the caller on the other end while mute is active.

When you are ready to take your call off mute, you simply hold the volume button in the up position for the same 1.5 seconds. When the call is taken off mute you will hear three low tones, letting you know that you are back on the line and ready to talk!

So the next time you are stuck on a long call and really need a cup of coffee or if you need to take a stroll around the office to stretch your legs, you can feel good knowing that at any moment, you can block out any unwanted noise right from your headset!

Do you have a wireless headset? Are you able to mute calls with one touch? If it’s not the Plantronics Savi W730, then what is it? We want to know!

Is Audiocodes Mediant Gateway Interoperable with SBCs?

March 22, 2017 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What’s the default password for Plantronics Headsets? Today, we have more new real questions and answers from VoIP users just like you.voi

Is Audiocodes Mediant Gateway Interoperable with SBCs?

M1KB with modulesQ: Is AudioCodes Mediant 1000B M1KB Gateway able to be fixed with FXO, T1, etc modules and also take on SBC sessions to make it a hybrid solution?

A: Yes, it can and is interoperable with SBCs. It is technically not a Session Border Controller. Users can customize the hardware with limitation. See more information about AudioCodes Mediant Gateway here.

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us please submit a technical support ticket or contact our VoIP experts today at 866-582-8591.

More from: Q & A Ying-Hui Chen Q&A

Why not buy VoIP Supply’s Refresh?

March 21, 2017 by Youleidy Vega

If you are in search of Polycom phones to update your current VoIP environment or to replenish a new office, don’t overlook our Refresh offerings. Our Refresh Polycom phones are great quality used phones that have undergone a 10-step reconditioning process to assure that you get the best of the best. And the best part of it all is that they come with a full six-month worry-free guarantee.

Watch below for the process of Examining, Upgrading, Setting to default, and Repackaging Refresh products.

Polycom VVX 310 (Refresh)Polycom vvx300

The VVX 310 is a Gigabit six line phone that provides crystal clear communications and enhances the workplace with collaboration tools and personal productivity features. Receive meeting reminders and alerts, manage your Microsoft Exchange calendar and see your colleagues’ Instant Messaging presence/status right on the screen of the VVX 310.

Learn more about the VVX 310

Polycom VVX 410 (Refresh)

VVX410The VVX 410 is a 12-line Gigabit IP Phone featuring High Definition (HD) Voice and a 3.5 color LCD display. This is a great phone for office environments handling a moderate volume of calls and also suitable for Unified Communications (UC) applications.

Learn more about the VVX 410

Polycom IP 7000 (Refresh)Polycom IP7000

A conference phone for all conference rooms, the IP 7000 provides high-fidelity conference calls for clear, life-life communication. With flexible configuration options and strong interoperability, the IP 7000 is a great choice not just for conference rooms, but for executive offices, boardrooms, and huddle rooms alike.

Learn more about the IP 7000 

These are just a few of the Polycom Refresh options that VoIP Supply has to offer. Take a look at our Refresh Catalog to view more. With so many options at a great price and with a 6-month guarantee, we think you would agree when we say, “Why not buy Refresh?”

The GWN Series Wireless Networking Products – Secure, Easy and Powerful!

March 20, 2017 by Ying-Hui Chen

gwnseries

About The GWN 7600 Series

The GWN 7600 Series are the wireless access points (APs) that facilitate wired and wireless network access to large custom areas indoors. This series includes the GWN 7600 Entry-Level Access Point and the GWN 7610 Mid-Range Access Point.

controller-less-managementFrom small-sized businesses, multiple floor offices, to multiple branch offices, the GWN 7600 series has the right solution to cover all your needs, providing dual-band network throughput and expanded WiFi coverage range. With up to 175 meters range and over 250 concurrent clients access, the GWN 7600 series is a very powerful solution for commercial locations that have medium wireless network deployments with medium-to-high user density.

The GWN 7600 Series also features the Controller-less Management, an easy and centralized management through a single interface which allows each access point to manage a network of up to 50 WHN7510s or 30 GWN7600s/GWN7610s independently without needing separate controller hardware/software.

 

What are the differences between the GWN7000 and the GWN7610?

Both models feature Gigabit wireline ports, Embedded controller, and Advanced QoS that ensures the real-time performance of low-latency applications. The main differences include the coverage range (176 meters for the GWN7610; 165 meters for the GWN7600) and the number of concurrent clients (over250 concurrent clients per the GWN 7610; 450 for the GWN7600). Take a look at the highlighted features of these two models here:

The GWN7600 – Entry Level Wireless Access Point

  • 802.11ac Wave-2 WiFi access (PoE)gwn7600
  • Dual-band 2×2:2 MU-MIMO
  • Sophisticated antenna design
  • Quality of Service (QoS)
  • 1.27Gbps wireless throughput and 2x Gigabit wireline ports
  • Up to 165-meter coverage range
  • 450+ concurrent WiFi client devices
  • Anti-hacking secure boot and critical data/control lockdown via digital signatures, unique security certificate/random default password per device

Download GWN7600 Datasheet Here

The GWN7610 – Mid-Range Wireless Access Point

  • gwn7610Up to 175-meter range
  • Support for more than 250+ WiFi client devices
  • Dual-band 3×3:3 MIMO technology
  • PoE with self-power adaptation
  • Auto-discovery and auto-provisioning
  • QoS

Download GWN7610 Datasheet Here

 

About The GWN7000 Enterprise Multi-WAN Gigabit VPN Router

gwn7000-pic
The GWN7000 is a feature-rich, powerful tool that supports WiFi and VPN solutions and can be shared across one or many different physical locations. With hardware-accelerated VPN client/server, the GWN7000 delivers secure, high-performance switching and routing for small to enterprise businesses. Even better, the intuitive web-based central network management even lets you control your system from any GWN7000 router.

See some of the popular features:

  • gwn7000Embedded provisioning. Can control up to 500 GWN76xx Wi-Fi access points.
  • Seven Gigabit ports, 2 WAN and 5 LAN.
  • Hardware accelerated VPN including PPTP, L2TP/IPSec and OpenVPN with speeds up to 300Mbps.
  • 1M packet/sec routing & 10Gbps aggregate switching power.
  • 3G/4G-LTE wireless uplink via USB dongle.
  • Web interface to centrally monitor provision the entire network.

Download The GWN7000 Datasheet Here

 

Where are the Best Places to Deploy?

The GWN7600 Series is suitable for small offices, multi-floor offices, and multiple branch offices. See the suggested setup for each of the deployment scenarios:

best-places-to-deploy

  • Small office: Use the same SSID and access credentials across all Access Points
  • Multi-floor office: Use multiple APs and SSIDs depending on how many floors the building has.
  • Multiple branch offices: Have multiple GWN7610s or GWN7600s linked through VPN (provided by the router).

 

Want to Learn More?

Download our full GWN series guide by filling out the form below! Also, join our upcoming GWN series technical training webinar on April 5th 2:00pm3:00pm to learn how you can manage the APs through the router’s interface, and much more. Register now!


How-To Choose Where You Hear Sound Effects on the Polycom VVX300

March 16, 2017 by Steve Lopian

Every workspace is different.  Some of us that work in call centers can be in a close-quarters environment where you are working alongside several coworkers, and others may have their own office in order to maintain focus on large projects.

No matter where you find yourself working, if you have a desk, chances are you have a phone to go with it.  Depending on where your desk is, you may find yourself in a situation where your phone could be a bother to the people around you.

Obviously, if you have an office to yourself, you can easily close your door and make calls on speakerphone and not disturb anyone, but if you share an area divided by cubicles, then you run the risk of being an annoyance to your neighbors.

Naturally, you are going to be heard when speaking on the phone, that is to be expected; but what about the phone itself? Its ringtone is one thing, but a lot of times phones can give off other noises that can be annoying to others.  A great example of this would be the sound effects your phone produces when pushing buttons.  Whether you are dialing, scrolling, or changing your menu options, your phone will most likely omit some sort of beeping effect.  Over time, this can become somewhat of a nuisance to your coworkers.  Luckily, the Polycom VVX 300 has you covered!

vvx300

How-To Choose Where You Hear Sound Effects on the Polycom VVX300

While this may be considered an entry level phone, the VVX 300 it is still packed with tons of features that other phones in its class, may be lacking. One of those features is the ability to choose where you hear your sound effects.

By default, all sound effects are going to come out of the phone’s speaker, but it only takes a few quick changes in settings to route your effects to either your handset or your headset. Here’s how:

Select Settings from the Home view, and then select Basic followed by Preferences and then Audible Ringer.  Once there, you are able to select where you want to hear your sound effects!

If you want to to make them come out of your handset simply select Handset. For Headset, select Headset.  Lastly, you can select Active.  By doing this, the phone will actually omit the sound effects out of whatever you are using, how cool is that?

So if you currently have a VVX 300 on your desk, and your coworkers keep giving you dirty looks every time you dial a number, just follow these easy steps to keep your sound effects to yourself!

Are you currently using the Polycom VVX 300? If so, let us know what you think!  

Grandstream GDS3710 Protecting Businesses, Empowering Control

For businesses and residential users to who rely on surveillance in order to maintain safety and access control, Grandstream Networks’ new release will definitely fill that need.

Grandstream, a key manufacturer of IP Communications has ventured into the door security market with their newest product, the GDS3710, an IP Video Door System.

 

Grandstream GDS3710

gds3710-1
The GDS3710
is a high-definition IP surveillance camera with 180-degree video viewing angle for wall-to-wall coverage. It also acts as an IP intercom to offer facility access control and security monitoring for buildings and homes of all sizes, where protecting assets, the workplace and the people is a big factor.

gds3710-2The GDS3710 has a built-in RFID (radio frequency identification) chip reader that allows keyless entry where the user is able to control, validate, and operate the entries and exits into any room. Better yet, the door station has 2-way audio with the included microphone and speaker, allowing for intercom technology that easily integrates with existing security devices.

This door phone and IP surveillance camera works great under any lighting condition with 1080p FHD video resolutions powered by its advanced Image Sensor Processor (ISP) and state-of-the-art image algorithms.

How is the GDS3710 managed? Very easily through Grandstream’s GDS Manager Software. Here you can manage RFID card information, video feeds and the GDS3710 itself, making it easy to access and control all of the applications in one place. The audio and video streams can be sent directly to smartphones, SIP endpoints and the GDS Manager software.

gds3710-features

For a full access control, video intercom, and security recording solution, you can combine the GDS3710 with Grandstream’s GXP2100 IP phones, GXV video phones, GS-Wave mobile app, and GVR350X NVR products.

gds3710

Want to learn more?

4 Top-Selling IP Paging Solutions

ip-paging

ip-pagingHaving trouble finding an ideal IP paging for your workplace? We’ll help you narrow down your choices by highlighting some of our top-selling IP paging products! Each of them has unique features that can fit in different work environments to ensure that you have an excellent communication experience. Let’s get started!

 

#1 Advanced Network Devices IPSCM

advanced-network-devices-ipscmIdeal for: A workplace where it is difficult to install additional power for IP speakers, such as school baseball or soccer fields or outdoor campgrounds.

If you are looking for an easy-to-install IP speaker, you won’t want to miss Advanced Network Devices IPSCM. This solution is powered using an RJ45 connection on a CAT 5 cable from a PoE switch, so there’s no need to install power to function the speaker. It also required no special hardware or servers, making it so easy and quick to install.

The IPSCM is an 8in IP speaker embedded into a white 2 foot by 2 foot frame which is designed to be dropped in place of a standard ceiling tile in a typical drop ceiling.

“The IPSCM is easy to install since it only requires a CAT5 cable to connect to the network. It is also PoE capable so it can be powered through a standard PoE switch. Bonus awesomeness is that it’s a talk-back speaker for 2 way communications.”- Joseph Shanahan, Senior VoIP Consultant at VoIP Supply.

The Advanced Network Devices IPSCM Features:

  • 8” Speaker
  • Full multicast and broadcast support
  • Field upgradable
  • On-board web server for status and control and field upgrades
  • Easy to install – built-in test tones allow quick checkout of installation

 

#2 The Algo 8180 SIP Audi Alerter (NEW)

algo8180Ideal for: A noisy or large workplace such as warehouses, restaurants and machines ships where you tend to miss phone calls because you just can’t hear the ringtones.

The Algo 8180 is a SIP compliant PoE speaker designed for voice paging, loud ringing, and emergency notification. With its high-efficient amplifier and loudspeaker, the Algo 8180 is able to generate an 8 times louder tone than a normal telephone ringer (which means no more missed calls!). The SoundSure technology adjusts loud ring and paging volume to compensate for background ambient noise, protecting your hearing from overly loud volume.

“The Algo 8180 is one of the easiest setups you can find, extremely loud, and very reliable. Instead of adding an extension or “seat” to the noisy site, you can simply pair the Algo 8180 with the Algo 2506 detector which detects the audio from the headset jack and activates 8180 alerter directly without using SIP.” – Brian Hyrek, Senior VoIP consultant at VoIP Supply

The Algo 8180’s most useful features include:

  • Dual purpose loud ringing and talkback voice paging
  • SoundSure ambient noise compensation adjusts output for noise level
  • Selectable alert tones
  • PoE eliminates local power supply

Access the Algo 8180 datasheet here

 

#3 The CyberData 011186 (NEW)

cyberdata011186Ideal for: An outdoor workplace that faces extreme weather conditions and possible vandalism. Ex: Nursing care facilities, schools and universities, day care facilities, retail establishments, and highway tolls.

The CyberData 011186 is a versatile, cost-efficient outdoor intercom that offers a weather-resistant option and dry relay contacts for optional auxiliary controls. This SIP-enabled solution is perfect for settings requiring two-way communication and secure access.

“The great thing about the CyberData 011186 is the durability and outdoor weather resistant capability. It can also be powered by a PoE switch which really helps with mounting and installation.” – Darren Hartman, Senior VoIP consultant at VoIP Supply

The CyberData 011186 V3 Outdoor Intercom Features:

  • PoE 802.3af enabled (Power over Ethernet)
  • SIP compliant
  • Adaptive full-duplex voice operation
  • Network web management
  • Network adjustable speaker volume and microphone sensitivity

Access the CyberData 011186 datasheet here

 

#4 The Valcom V-1020C (NEW)

v-1020cIdeal for: Any size offices, retails, educational institutions, etc. where you need a reliable IP speaker solution.

Consider the Valcom V-1020C if you are looking for a reliable solution that can produce exceptional sound quality and wide sound dispersion!

The Valcom V-1020C is a one-way, 8in amplified ceiling speaker with a removable volume control knob for voice paging and background music. The sturdy steel grille design increases its durability for a long term use.

“V-1020C is a very strong solution that you can rely on for a long time. It produces excellent sound quality and is perfect for music reproduction.”- Jon Garbin, Experienced VoIP Consultant at VoIP Supply

The Valcom V-1020C Features:

  • Utilizes Standard CAT 3,5, or 6 cable
  • Excellent voice and music reproduction
  • Built-in accessible volume control per input
  • Additional pop-on, pop-off knob included
  • Wide sound dispersion
  • Electrically, acoustically matched components
  • Sturdy steel grille

Access the Valcom V-1020C datasheet here



See All IP Paging Products



VoIP Supply Is Nominated a Finalist as One of the Best Places to Work in WNY

March 15, 2017 by Ying-Hui Chen

imageedit_2_7579597197We are excited to announce that VoIP Supply is once again being nominated a finalist as one of the Best Places to Work in WNY for 2017. This is an annual Buffalo Business First program supported by Quantum Workplace to honor remarkable organizations in Western New York.

This program separates participating organizations into five categories based on their number of employees. The competition is to review employees’ opinions on some of the best reasons to work for their employees, including downsides, advice to leadership, and how satisfied they are with their workplace overall. This year there were 81 companies nominated to be the finalists including Evan Bank, BlueCross BlueShield of WNY, and more.

“We are proud to learn that our employees enjoy what they do everyday and share the same values. It’s because of our employees that we are nominated to be a finalist,” said Paula Griffo, President & CFO of VoIP Supply. “This is a really great opportunity for us to learn what our employees think and how we can improve the workplace and daily operation in the future.”

A big thank you to Buffalo Business First and Quantum Workplace for hosting this meaningful program and giving us this opportunity to participate. We’d also like to thank all of our dedicated and amazing employees for their hard work and nomination!

The VoIP Addict’s Guide – The Incredible Inedible 1531P

March 14, 2017 by Marc Spehalski

If you spend a great deal of time deploying VoIP systems or building IP networks for various customers, you quickly learn to appreciate things that just seem to work. What I mean by that is, there’s no crossing your fingers, or sacrificing a virgin to have a piece of equipment work the way it’s actually supposed to.

If you’ve been reading some of my posts or have seen the videos that I have been in, then all of you know that I am a bit of an ADTRAN fanboy. I like ADTRAN the same way that I like my 22-year-old Swiss Army KnifeⓇ. It’s reliable, well-made, fits in your pocket, and will always get the job done. With that, let me re-introduce you to the ADTRAN NetVanta 1531P. For my first introduction to the NetVanta 1531P, check out my unboxing video here. Also see the configuration video below:

A key aspect that I’d like to spotlight on this switch is ADTRAN’s “VoIP Setup Wizard” feature. Setting up the LAN for voice is challenging, because of the complexity involved with configuring various settings such as Quality of Service (QoS), V-LANs, Class-of-Service (CoS), uplink ports, among others. With ADTRAN’s VoIP Setup Wizard, the whole process is automated to just two-clicks and your LAN is setup for voice. This is ideal if you have a voice over IP phone system or are thinking of switching to VoIP, which allows for fast VoIP deployments. ADTRAN offers a number of “voice aware” features that simplify setup and management of your voice deployments.

The NetVanta 1531P won’t actually fit in your pocket (unless you still wear Jenco jeans) but it has a fantastic form factor that allows you to mount or set it just about anywhere in your organization. Yes, it is a small capacity switch with 12 ports, which means it’s meant for small deployments of VoIP phones or wireless access points, but I’ve found that it really shines as a test or provisioning bench switch. The 1531P can function as a DHCP server, which is not a feature readily found in the lesser “prosumer” class of switch in the same-ish price point (under $600). This is important because you can serve IP addresses to IP phones without the need for a dedicated piece of equipment such as a router or server. You can of course consequently serve DHCP options, such as option 66, to point phones to a specific TFTP server. A customer’s environment can easily be replicated by creating an additional VLAN with their specific IP address scheme, default gateway, and DNS information allowing you to configure both phones and even an IP PBX to be shipped pre-configured, which is the actual method used by VoIP Supply for provisioning services.

1531p

Okay, how about some more details? Well, it’s a small, lightweight, fanless, PoE switch, and it’s a layer 3 device. Actually, layer 3 light as described by ADTRAN, which means it can perform static routing (VLAN to VLAN) but is limited to how many static routes you can use (16). It cannot perform dynamic routing like the NetVanta 1544 for example, but there are some pretty big differences in the price point when making that comparison (by a few thousand). The NetVanta 1531P sports 8 PoE and PoE+ ports which produce up to 30 watts per port (PoE+) with a maximum PoE budget of 65watts. In terms of IP phones, it’s plenty to support 8 PoE powered phones as they aren’t as demanding as wireless access points, but do your research and make sure you are accounting for all devices needing power. There are an additional 4 ports on the 1531P, two are non-PoE Ethernet, and two SFP, all of which are 1 Gbps. There is a console port accessible via a DB-9 RS-232 port that connects you to a very familiar command line interface. If you have any command line experience with Cisco, then you’ll feel right at home with ADTRAN as the syntax is nearly identical. Of course, you can SSH for the same experience, but you are also provided a web-based interface which means you’ll almost never have to SSH or console into the switch if you are a little rusty on your command line witchcraft. For a complete list of the NetVanta 1531P check out the datasheet.

adtran-logoADTRAN’s standard web interface that you find with all of their NetVanta and most TotalAccess products provides you with an efficient avenue to administer your switch. It isn’t overly garnished with tacky graphics or is so convoluted that it becomes a frustrating experience if you don’t already know the ins and outs. The web interface is, just right, and leaves out virtually nothing. There are some tasks that are moderately quicker via the command line, but as stated before, the user interface can accomplish all of the most common switch administrative tasks without needing to use the command line. It also doesn’t change its appearance, ever. Changes or added features are subtle and go almost unnoticed if you didn’t read the latest firmware release. This isn’t necessarily a bad thing, as I tend to place value on consistency and general standardization. Speaking of firmware, it’s free, for the life of the product. Yes, I said FREE. Firmware can be downloaded from ADTRAN after you create a login with them, which is also at no cost to you.

If you think you have a need for a small layer 3 switch that can provide PoE to IP phones or any other compatible device, give VoIP Supply a call. The ADTRAN NetVanta 1531P goes to the top of my recommendations list for battle proven, reliable, and feature-rich equipment.

VoIP Supply Marks Its 15th Anniversary with Significant Accomplishments

We Are VoIP Supply

Buffalo, New York, March 14th, 2017 – VoIP Supply, a leading VoIP solutions provider in North America, marked its 15th year anniversary with significant accomplishments in the CloudSpan Marketplace, a single platform that provides various cloud services to meet customers’ business needs.

In the past year, restructuring the CloudSpan Marketplace and the sales team to focus on proactive growth of service sales was a challenge for VoIP Supply but both are continually showing significant improvements the past 9 months.

CLOUDSPANToday, VoIP Supply’s CloudSpan Marketplace has grown mature, positioning for exponential growth in the current year and foreseeable future. The improved internal systems and processes satisfy new and existing customers with greater customer intelligence, increased team efficiency and effectiveness and a more personalized experience.

This year, VoIP Supply shifts the internal software platforms to more modern SaaS platforms and is expecting to see continuous improvements in customer experience and growth in the CloudSpan Marketplace as well as customer adoption of hosted VoIP services.

“The past 15 years have been a wonderful journey and a memorable adventure. I am extremely proud of what we have all been able to accomplish, the success that we have created, and the hundreds of thousands of customer interactions and solutions that we have been a part of,” said Ben Sayers, CEO and Founder of VoIP Supply. “We’ve experienced many great highs and have persevered through some of the lowest of the low. We’ve done so as a team and a family, working side by side with many great people over the years. I am thankful to all that have been a part of it and I’m grateful for all that we have been through.”

VoIP Supply Anniversary
About VoIP Supply

VoIP Supply, LLC (https://www.voipsupply.com) is your trusted source for everything VoIP; from our large selection of name-brand hardware to our CloudSpan Marketplace. VoIP Supply provides you with a fully staffed inbound call center with licensed, certified and highly trained VoIP experts that can help you with any problem you might have. Whether you are a home user, business, reseller or service provider, VoIP Supply has the products, experience and expertise to make your deployment a success.

VoIP Supply is a three-time Inc. 500/5000 honoree, listed by Business First as one of WNY’s Most Admired Companies, as well as being consistently ranked one of Western New York’s Best Places to Work. VoIP Supply is also the first Certified B Corporation in Western New York.

Our dedicated Solution Specialists are here to help, so call us today at 1-800-398-VoIP or visit our website at https://www.voipsupply.com

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