The Top 4 Benefits of Using a Bluetooth Wireless Headset

April 6, 2017 by Ying-Hui Chen

wirelessheadset-2

Sitting in front of my computer working the whole day. Finally, I was getting up to stretch a little bit. CLUNK! I looked around and saw my headset dropped to the floor. I forgot I was wearing a corded headset and the cord was pulling the headset back to its restrained area as I got up. You know what I’m talking about…..

The similar scenario happened so many times until one day I decided to end the nightmare – I got my very first Bluetooth wireless headset. Now, I walk around talking freely and, plus, have a more organized, less-wiring desk! You might be asking yourself – are those the only things that I can benefit from using a Bluetooth wireless headset? Certainly not! Let me share with you the top 4 benefits of using a Bluetooth headset you will love.
 

Benefit #1 Free From Your Desk or Device

Bluetooth headsets allow you to roam around your office without worrying about missing a call. The typical range is 25 to 100 meters. No more complicated wiring in your way. I like how I can focus on my work than dealing with the wires all the time. Even when I am on hold with a call, I can still be productive, doing other tasks away from my phone/ computer.
 

Benefit #2 Easy and Quick Setup

Nowadays, Bluetooth is almost everywhere. Most of your electronic devices have a built-in Bluetooth function ready to be used with your Bluetooth headset. Also, the pairing process for a Bluetooth headset is simpler and quicker than setting up your traditional headset.
 

Benefit #3 Pair with Multiple Devices Easily

This is one of my favorite advantages. If you always have multiple devices running at the same time just like I do, chances are you may want to switch music or phone calls from one device to another. With Bluetooth technology, you can easily link multiple devices to the same Bluetooth headset and switch among the devices at the drop of a hat.
 

Benefit #4 Everything is at Your Fingertips

With a Bluetooth headset, you can now keep in touch with your work, clients, or even your family and friends wherever you go. Most of the options in the market have easy-to-use control keys right on the wireless headset, allowing you to pick up or end phone calls without going back to your phone or computer.

Are you ready to shop for your ideal Bluetooth headset? Be sure to check out VoIP Supply’s complete catalog of top Bluetooth headsets or simply just call one of our experienced VoIP consultants at 1-800-398-VoIP to ask for some advice!

Yamaha CS-700 Video Conferencing System Is Coming this Summer!

April 5, 2017 by Ying-Hui Chen

Known for simple, easy-to-use communication solutions, Revolab is bringing their revolutionary technology to small and medium-sized conference rooms, executive office, or even your home office. This summer, Revolab is going to introduce a new conferencing system, the Yamaha CS-700 video conferencing system, to make your small business collaboration more efficient and effective. Let’s hear what it is all about!

https://www.youtube.com/watch?v=0Y5Y2zylW0M
 

What is the Yamaha CS-700?

The Yamaha CS-700 is an all-in-one unit of video conferencing system designed for small-sized rooms with limited tabletop space (we call huddle rooms). This unique system combines ultra-wideband audio with high-quality video to fulfill all collaboration requirements in one simple, wall-mounted solution.
 

What Can the Yamaha CS-700 Do?

The Yamaha CS-700 comes with advanced features tailored to small businesses’ collaboration requirements. let’s take a peek at some highlights of the Yamaha CS-700:

  • Remote Management allows users to remotely monitor, manage, and upgrade unit automatically through the IP interface. Managing hundreds of huddle rooms has become simpler than ever.
  • 120-degree ultra-wide-angle cameras capture all meeting participants in one field of view, covering more than 80% area in the room without the need of zooming in the cameras. The high pixel count also allows users to see the individual expressions from the room clearly.
  • A beamforming microphone array picks up every single word spoken in the room and delivers it to the far end. The four-element speaker bar provides high-quality audio, ensuring you an easy, natural conversation.
  • USB and SIP communications can be bridged easily in the CS-700 system. It supports multiple business communication applications such as MicrosoftÂŽ Skype for Business™, Google Chromebox for Meetings™, BlueJeansÂŽ, ZoomÂŽ, and more. Additionally, the Bluetooth function enables fast and easy audio connections, instantly turning any mobile calls into a conferencing call.
  • The wall mount system design provides the simplest installation and makes connecting the wires to the CS-700 easy and quick.

 

Want to Learn More?

Visit Rebvolab’s website or watch the product video above to learn the details about the CS-700. You can also visit our website or call our VoIP specialists at 1-800-398-VoIP to get more information about Revolab products. What do you think about this new product? Share with us.

What Features are Included in the 3CX Standard Edition?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.
In the previous Mom’s calling Q&A series, we have discussed: Is Audiocodes Mediant Gateway Interoperable with SBCs? Today, we have more new real questions and answers from VoIP users just like you.
 

What Features are Included in the 3CX Standard Edition?

Q: Do you know if all the features listed below are included in the 3CX standard edition? Or would Pro version be necessary?3cx

  • Automated Attendant
  • Voicemail
  • Headset
  • Ring Extension and Mobile
  • SIP Trunks/Gateway
  • Instant Chat
  • Receive Faxes via Email or PDF
  • Conference Calls
  • Google Contacts

A: These features should all be included in the standard version. Please CLICK HERE to see the comparison chart for PBX Edition (free), Standard, Pro, and Enterprise versions.
 

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.

More from: Q & A Ying-Hui Chen

Get One Month of Free VoIP Service When you Sign Up Before June 30th!

April 3, 2017 by Ying-Hui Chen

That’s right, now you can enjoy a month of free VoIP service when you sign up through the CloudSpan MarketPlace. This is a great opportunity to open up business opportunities and save a fortune. This promotion expires on June 30th. Take advantage of it before it expires!

If you are part of the VoIP Supply Partner Program you can take advantage of this promotion for your customers. Contact your VoIP Sales Representative at 800-350-1427 today for more details.

How Does It Work?

Step One: Contact our Solutions Specialist directly at 800-305-1427 or fill out the form below and we will reach out to you directly.


Step Two: Allow our solutions specialists to provide you with options for VoIP service and pair you with the right service provider for your needs.

Step Three: Sign up for VoIP service and enjoy your one month free VoIP service and the savings on your monthly phone bill!

It’s just that simple. Get started today!

Get Started Today!

VoIP Terms – What are people talking about?

March 31, 2017 by Ying-Hui Chen

voipterms_mWhen it comes to Voice over IP, some people think of the complicated technology that’s too difficult to understand, others even start dozing when the topic arises. However, VoIP is actually more fun than you think.

In the VoIP industry, we use many special, interesting terms to describe and explain the complex concepts. Let’s learn the trending VoIP terms and understand what people are talking about!

Huddle Room

Huddle room usually refers to a small room in a company where a group of people can get together and have meetings for business matters. Because members in the room stay close together, therefore, we call it “huddle” room.

AC Adaptor

We all know that AC could mean “air conditioner”, however, AC adaptor’s full name is “Alternating Current” adaptor. It is a type of external power supply that is used to power or charge your electronic devices.

SideCar

Sidecar normally means an extra seat added next to your motorcycle in order to accommodate more passengers. However, in VoIP world, it means a VoIP extension module that provides an extension field and associated scripts for VoIP.

Cloud Service

Just like the clouds in the sky that you can see from almost everywhere, Cloud Service allows  you to access to your system from anywhere with a network connection. It’s a service that are available on demand to users via the Internet from a cloud computing server.

BYOD

You may have heard BYOB – Bring Your Own Beer. BYOD is a similar idea, except this time, you are bringing in your own “device”. BYOD is an abbreviation of Bring Your Own Device. Some VoIP providers let users use their existing SIP-ready device for their service.

Hot Desking

Hot desking has nothing to do with the real temperature of the desk. It is an office space sharing system where multiple employees share the same desk or workstation during different time periods. When it’s your turn to work, you can probably still feel the warmth from the last worker which is why it’s named “hot desking”.

Soft/ Hard Phone

A softphone is an application that allows users to generate calls through a computer via the Internet. A hard phone is a hardware SIP phone that functions like a traditional phone but it makes calls through the IP network instead of PSTN lines.

Hop Off

Hop off refers to a point or gateway at which a call moves from an H.323 network to a network that uses some other protocol. The movement is similar to the action of a jump or hop.

Have you heard all the terms mentioned above? What other terms have you heard or used? Share with us!  

How to 3 Way Conference Call on the Grandstream GXP2170

When it comes to phone calls at work, there is no limit to the types of calls we make and receive. Whether you are in sales and marking countless outcalls or in customer service where you are taking countless inbound calls, there is always the element of surprise.

Unless you have a scheduled call or if you are returning a voicemail, you can’t really be sure how your conversation is going to go. Some calls could be a matter of seconds, and others may take hours! This is why it is extremely important to know how your phone works!

Things like putting your call on hold or on speakerphone can be common knowledge, but there are other things that can arise during a conversation that might put some people in a sticky situation.

While there are several different “advanced” things you can do on a phone call, like warm-transfer or transfer someone to a voicemail, for this blog, we are going to focus on turning your one-on-one phone call into a 3-way conference call.

How to 3 Way Conference Call on the Grandstream GXP2170

gxp2170Let’s use the Grandstream GXP2170 as an example on how to bring a third part into your conversation! To begin, let’s assume that you are already on a phone call. Let’s say that you have been troubleshooting an issue for several minutes and need to bring a technician on the line to solve your customers’ problem.

Simple press the conference button on your GXP2170 when it is time to bring in the third party. The button you will be looking for is this: softkey

Once you have pressed the conference button it will bring up the conference dialing screen. From there, dial the third party number and press send! As soon as you have the third party on the line you can then press the Conf/Call softkey to initiate the 3-way conference!

Now you and your technician are able to work together and make one happy customer! When the call is wrapping up,  you can then hit Cancel softkey to drop the third party and resume your 2-way call!

How often do you need to bring in a third party on the line? Is it as easy as it is on the Grandstream GXP2170? Let us know!

Best Bluetooth Headsets to Pair with Your Mobile VoIP [Comparison Chart]

March 30, 2017 by Ying-Hui Chen

When you already have a lot of wiring on your desk for your mouse, Internet connection, computer power, and phone charger…. you don’t need to add another wire for your headset.

A Bluetooth wireless headset does not just set you free from your seat but also make switching calls between your devices a breeze. To make your decision making process simpler, we compare the four top Bluetooth headsets side by side with their popular features and functions for you. Let’s take a peek!

bluetooth-headsets-comparison-chart

The Plantronics Backbeat Pro 2 (New!)

The Plantronics Backbeat Pro 2The Backbeat Pro 2 is one of the most robust wireless headsets from Plantronics that gives you the freedom to communicate or listen to your favorite songs wire-free.

With signature audio quality and up to 100 meters/ 330 feet wireless range, the Backbeat Pro 2 even allows users to connect up to two devices at a time and switch seamlessly from concentration to conversation. Users love Backbeat Pro 2‘s smart sensor which pauses music automatically when you remove the headsets and resumes when you put it back on! (You won’t miss any important announcements or your favorite songs!)

Some Features of the Plantronics Backbeat Pro 2:

  • On-demand active noise cancelling
  • 40 mm drivers with Plantronics signature audio
  • 24 hours of listening and talk time
  • Class 1 Bluetooth
  • Open-listening mode

Download the Plantronics Backbeat Pro 2 Datasheet

The Sennheiser Presence UC ML Bluetooth Headset

Sennheiser Presence UC MLConsider the Sennheiser Presence UC ML if you are using Skype for Business (previous Lync). It is a certified, quality headset for unified communications professionals that require excellent sound clarity in an office, in a car, or even outdoors.

With up to 25 meters of call range and up to 10 hours call time per charge, the Sennheiser Presence UC ML perfectly fits long-time use professionals who demand a dependable Bluetooth headset. This solution is also designed with Wind Safe Technology and Sound Focus Technology, significantly reducing wind noise and providing optimized speech clarity. But don’t take my word for it, see it yourself in the video below!

https://www.youtube.com/watch?v=6_Psnpi2MSU

Popular Features of the Sennheiser Presence UC ML:

  • Certified Skype for Business
  • Best in Class Sound – HD Voice Clarity
  • Optimized Speech Clarity – SpeakFocus Technology
  • Wind Noise Reduction – WindSafe Technology
  • Hearing Protection – ActiveGard Anti-Acoustic Shock Technology
  • Multi-Connectivity – Seamlessly switch between two mobile calls

 

The VXi BlueParrott Reveal Pro Bluetooth Headset

VXi BlueParrottWhen most of the Bluetooth headsets have limited capabilities, the VXi BlueParrot Reveal Pro headset is different with its extendable mic boom that gives you more powerful noise cancellation when you need it. Its extended range Bluetooth enables up to 300 feet range from your device.

Even better, this headset is equipped with programmable Parrott Button, which puts multiple customizable capabilities at your fingertips. Designed with multiple wearing styles such as over-the-head, behind-the-neck and on-the-ear, VXi BlueParrot Reveal Pro allows you to be yourself and stay comfortable for a long-time use. With BlueParrott Reveal Pro, there’s no limit!

Popular Features of the VXi BlueParrott Reveal Pro:

  • Advanced noise-cancelling microphone eliminates 90%+ of ambient noise
  • Extendable boom slides out for optimal mic placement
  • Customizable Parrott Button for mute, speed dial and more
  • HD Voice makes speech easier to hear and understand
  • Class 1 Bluetooth delivers extended (300 foot) range

The Jabra Motion UC MS Wireless Headset

Jabra Motion UC MS The Jabra Motion UC MS is another great headset optimized for Skype for Business (previous Lync) that includes all the functions you need such as HD voice, intelligent volume control and call assist.

This headset features an easy and intuitive call control with superior call quality and all-day talk time (8 hours battery life). Transferring calls from your deskphone to your mobile device has never been so easy with Jabra Motion UC MS headset. You are able to transfer calls within seconds and the person from the other end won’t even notice it!

 

Highlighted Features of the Jabra Motion UC MS Wireless Headset:

  • Connects to VoIP softphone, mobile phone and tablet
  • Standby Time: Up to 360 hours
  • Charge Time: Up to 120 minutes
  • Tap-to-Connect and Voice Controls

Download the Jabra Motion UC MS Datasheet

And that is our quick recap of the top four wireless headsets. Take a look at the comparison chart to find your ideal headset that offers all the features you demand! To see a complete catalog of our Bluetooth headsets please visit our website.

I want to see more Bluetooth Headsets!

Sangoma Releases the Latest Version of FreePBX!

March 29, 2017 by Ying-Hui Chen

Sangoma FreePBXSangoma has been continuously investing in FreePBX R&D to bring customers new features such as Zero-Touch Provisioning with Sangoma IP Phones, Zulu Softphone and other language and compatibility support to enhance its functionality and the user experience.

Today, Sangoma goes one step further to release the latest version of FreePBX – FreePBX 14 RC1 (Release Candidate 1). This version offers advancements in all areas, from a newer Operating System to many new features including Calendar Module, New End User Control Panel (UCP), and a new Updates & Upgrades module.

We are thrilled to see FreePBX become more powerful than ever before! To learn more about FreePBX features follow our blog series: Sangoma’s FreePBX Modules!

Grandstream IP Phones and ATAs are Now Interoperable with BroadSoft’s Business Platform

March 28, 2017 by Ying-Hui Chen

Grandstream and BroadSoft customers are in luck! Grandstream Networks and BroadSoft, a global market share leader for cloud business communications, announced today that they have completed BroadSoft’s BroadWorks® call control platform interoperability testing for Grandstream’s new products including GXP1700 series Mid-Range IP phones and HT800 series Analog Telephone Adapters (ATAs).

Service providers and customers using BroadSoft’s business platform can now deploy Grandstream’s GXP1700 IP phones. The HT800 series ATAs can also be deployed to integrate analog phones with IP network.

grandstream-logoThis successful interoperability testing unlocks all Grandstream’s current IP phones and ATAs to be interoperable with the BroadSoft Business Software-as-a-service (SaSS). The validated IP phones include the GXP1600 series, GXP1700 series, GXP2100 series, GXV series, DECT Cordless IP Phones and more! We are excited to see how our customers will benefit from this great integration in the near future!

For additional information please call one of our experienced VoIP consultants at 800-305-1427.

Cloud Phone Systems by Cloudspan

The VoIP Addict’s Guide – VoIP Redundancy in the Cloud

cloud-computing-1989339_1280Make no mistake, almost everything is becoming a cloud based service. Still running Exchange? You’re living in the past, my friend. Phone systems are, of course, no different. While I’ll maintain there are huge advantages to running an on-prem system (mostly cost and low latency), there are a lot of conveniences of having your system in the cloud. Now, when I say cloud, I am referring to platforms like Microsoft Azure and Amazon Web Services for this specific post.

Let’s talk a little about the conveniences of a cloud hosted phone system. First, it makes deploying remote phones a much easier process, mostly because every phone is now remote. It also allows anyone traveling abroad to bring their phone with them, and with Internet access, they can make calls from Singapore as if they were calling from Buffalo, New York (for example) with no international toll charges. Of course, you can always call extension to extension for zero cost. That’s a pretty amazing concept.

You might be thinking, this can all be done with an on-prem system as well, and you’d be right, but why poke holes in your corporate firewall, and subject yourself to the fun of NAT traversal if you don’t need to? You can also accomplish redundancy with an on-premise system, but you will lack the flexibility of providing multi-region connectivity and redundancy (because it’s in the same building), which is what the above-mentioned cloud services can provide.

Why is multi-region connectivity important? Well, if you’ve been reading the news lately, you’ve probably heard that Amazon dropped an entire region for a couple of hours causing mass panic, and the zombie apocalypse (not really). This is the risk you take in exchange for convenience when you place an application or service in the cloud, but when you distribute that application or service across multiple regions, you mitigate that risk significantly. Some businesses went down entirely because they stuck all of their eggs into one basket (region).

It should be known that regions in these cloud services are treated as completely siloed entities. Instances in one region, cannot simply ping an instance in another region via local IP address, even if they are on the same Amazon, or Azure account. For that, you need some sort of connector, like a VPN. Be aware, however, this is accomplished differently based on what service you are using.

Amazon Web Services, for example, does not have any built-in tools at this time to connect regions together. If you’re planning on deploying FreePBX in both Oregon, and Virginia for redundancy, you’ll need to create a VPN between the two systems with your own virtual appliance so that they can exchange configurations. This should not be confused with Sangoma’s High Availability module for FreePBX, as that requires two systems to be on the same subnet with very low latency between them.

Microsoft Azure, DOES provide the ability to create a region-to-region VPN without using a 3rd party VPN concentrator, and with my experience, the more natively supported tools and services you use, the better things work overall. Truthfully, a VPN may not always be necessary, but that will be dependent on the specific phone system, and how it prefers to communicate with its slave or warm spare. It generally isn’t a bad thing to have regardless.

Before I get more into the strategy of multi-region redundancy, I’d be remiss not to mention a second option, which is connecting either Microsoft Azure, or Amazon Web Services to your local corporate network. Both services, have native tools to create a VPN to your network, provided you have a compatible firewall on your side of the equation. In this scenario, you would have a system on your local network, with a warm spare in the cloud, which can talk local IP to local IP. This option isn’t as flexible as moving all phone system communications to the cloud, but would still provide redundancy in the event your on-prem system goes down, but you still have a live Internet connection to your building. If your entire network takes a nose dive, you are SOL.

Strategy: I originally had the idea (when writing this post) of testing Wazo’s built in high availability module, but I found that just installing the platform on Amazon was so incredibly difficult and an inconsistent process that I just gave up. Back when it was called Xivo, I tested high availability and it worked great. It didn’t work as well as Sangoma’s High Availability module, but it did a decent enough job. The way that it works (or worked), is by moving the configuration from the master system to the slave via a secure tunnel, then it would synchronize and shut down Asterisk on the slave. Its job would then be to continuously ping the master, and in the event, the master was unresponsive, start Asterisk, and bring up the SIP trunks. The only thing you’d have to worry about is registering all of your phones to the slave PBX. That can be automated by using IP phones with a secondary SIP server.

>Sangoma Gateways and Analog/Digital CardsSo, because Wazo was such a PITA, I decided to go with something more mature in the open source space for this post, FreePBX. FreePBX can be configured as a warm spare similarly to Wazo, but it isn’t as automated of a process. Take a look here, to see what’s involved in the basic setup. You will STILL employ IP phones with a secondary SIP server (>Sangoma’s phones do this BTW). Like WAZO, a transfer of the configuration is sent to the warm spare in the opposite region via a secure tunnel, but the difference is in the synchronization. Wazo will instantly synchronize, but FreePBX will require a restore to be performed, which can be automated. You will also need to exclude changing the network settings on the warm spare. We aren’t exactly replacing the production system, we are just providing an alternate for phones to register to. The only intervention that should be required in the event of a failover is activating the SIP trunks (because you would have chosen to turn them off in the warm spare’s restore).

To summarize: When your production phone system has an issue and goes down, your IP phones will attempt to register to the secondary SIP server (via public IP address), which resides in another region (using either Azure, or Amazon). To complete the failover, you will need to log into the warm spare, which has now become the production system, and enable the SIP trunks. Within a reasonably quick period of time, calls in and out will occur as if nothing happened.

While this all works, the primary challenge is the timing of the synchronization between systems since it is not instantaneous. Logically, you’ll want to back and restore to the warm space nightly, but if a lot of changes are expected on a system daily, you may want to schedule that more frequently.

If you plan on deploying your phone system to the cloud, and redundancy is going to be an important priority, well then, I hope I gave you something to think about. Stay tuned for my upcoming post on creating a quick and easy VPN between Amazon Web Services regions.

Happy VoIPing!

Cloud Phone Systems by Cloudspan

  • Featured Posts

  • Popular Posts

  • Read Our Feed

  • Latest

  • VoIP Post Categories

  • Archives