How to Record a Call on the Grandstream GXV3240

April 7, 2017 by Steve Lopian

These days, whether you like it or not, technology plays a huge role in our everyday lives. Things like smartphones, tablets, laptops, and even smartwatches are used by millions of people every day and it is becoming harder and harder to remember life without these devices.

And while these devices play a huge role in our everyday personal lives, they have seemingly dominated the workplace as well. Hearing the term BYOD is nothing new and having the ability to use these devices for work is becoming the norm.

Being able to work away from the office and your desk is a great and freeing feeling, but sometimes you have no choice but to check in and set up shop for the day in your office.

For these days, we sometimes end up using our desktop PCs and desk phones instead of our tablets, cell phones, and laptops. So why wouldn’t you want the latest and greatest technology for your desk too? I know I would.

Thie brings us to the Grandstream GXV3240. This phone is packed with so many features it is ridiculous. It is basically a cell phone for your desk. It has everything from a built-in camera for video calling and taking pictures to having its own music player!

While I could go on and on about what this phone is equipped with, for this blog, I wanted to single out one feature that I thought was particularly awesome when I was researching the product. That feature is the ability to record calls and store them right on your phone!

Not only is this a convenient tool to have, but it is simple to use too! All you have to do is follow these easy steps and you will be on your way to archiving all your important calls right on the GXV3240 itself!

How to Record a Call on the Grandstream GXV3240

Make a call, obviously! Once you are on a call your GXV3240 screen will display two main options in the form of soft buttons. One of the soft buttons is Options and the other is End.
Press the Options button, it will bring up two choices. One choice being Video On and the other being Start Recording.
Press Start Recording and your call will begin to be recorded, that’s it!
To stop the recording you can tap Options again and hit Stop Recording or just hang up the call

The recorded files are automatically stored and can be retrieved from the GXV3240 application called Recorder that you can find in the Applications Menu.

This is a much faster and easier way to record and save important calls rather than having to retrieve them from your service providers call logs! So, for all of you who have the Grandstream GXV3240 on your desk, happy recording!

Do you use the Grandstream GXV3240 or another IP desk phone that can record calls with ease? If so, let us know what your experience has been like, we want to know!

Digium’s D80 IP Phone Awarded the 2017 Unified Communications Product of the Year

April 6, 2017 by Ying-Hui Chen

Recently, Digium’s D80 IP Phone received the 2017 Unified Communications Product of the Year Award.

The D80 IP phone is an HD touchscreen desk phone for businesses who are looking for a high-quality phone at an affordable price. It features a 7-inch HD display with multi-point capacitive touchscreen, 100 rapid dial/busy lamp field (BLF) entries, dual 10/100/1000 Mbps Gigabit network ports and advanced touch-optimized applications.

Digium is proud to be honored and dedicated to continuously moving forward with innovative, easy-to-use and affordable devices.

“The award honors the best, most innovative unified communications products and solutions released in the last twelve months.” as judged by the editors of TMC’s INTERNET TELEPHONY magazine.

Take a look at the D80 IP phones today and learn what great features it has to offer!

As a proud partner of Digium, we would like to congratulate them on this award!

The Top 4 Benefits of Using a Bluetooth Wireless Headset

by Ying-Hui Chen

Sitting in front of my computer working the whole day. Finally, I was getting up to stretch a little bit. CLUNK! I looked around and saw my headset dropped to the floor. I forgot I was wearing a corded headset and the cord was pulling the headset back to its restrained area as I got up. You know what I’m talking about…..

The similar scenario happened so many times until one day I decided to end the nightmare – I got my very first Bluetooth wireless headset. Now, I walk around talking freely and, plus, have a more organized, less-wiring desk! You might be asking yourself – are those the only things that I can benefit from using a Bluetooth wireless headset? Certainly not! Let me share with you the top 4 benefits of using a Bluetooth headset you will love.

Benefit #1 Free From Your Desk or Device

Bluetooth headsets allow you to roam around your office without worrying about missing a call. The typical range is 25 to 100 meters. No more complicated wiring in your way. I like how I can focus on my work than dealing with the wires all the time. Even when I am on hold with a call, I can still be productive, doing other tasks away from my phone/ computer.

Benefit #2 Easy and Quick Setup

Nowadays, Bluetooth is almost everywhere. Most of your electronic devices have a built-in Bluetooth function ready to be used with your Bluetooth headset. Also, the pairing process for a Bluetooth headset is simpler and quicker than setting up your traditional headset.

Benefit #3 Pair with Multiple Devices Easily

This is one of my favorite advantages. If you always have multiple devices running at the same time just like I do, chances are you may want to switch music or phone calls from one device to another. With Bluetooth technology, you can easily link multiple devices to the same Bluetooth headset and switch among the devices at the drop of a hat.

Benefit #4 Everything is at Your Fingertips

With a Bluetooth headset, you can now keep in touch with your work, clients, or even your family and friends wherever you go. Most of the options in the market have easy-to-use control keys right on the wireless headset, allowing you to pick up or end phone calls without going back to your phone or computer.

Are you ready to shop for your ideal Bluetooth headset? Be sure to check out VoIP Supply’s complete catalog of top Bluetooth headsets or simply just call one of our experienced VoIP consultants at 1-800-398-VoIP to ask for some advice!

Yamaha CS-700 Video Conferencing System Is Coming this Summer!

April 5, 2017 by Ying-Hui Chen

Known for simple, easy-to-use communication solutions, Revolab is bringing their revolutionary technology to small and medium-sized conference rooms, executive office, or even your home office. This summer, Revolab is going to introduce a new conferencing system, the Yamaha CS-700 video conferencing system, to make your small business collaboration more efficient and effective. Let’s hear what it is all about!

https://www.youtube.com/watch?v=0Y5Y2zylW0M

What is the Yamaha CS-700?

The Yamaha CS-700 is an all-in-one unit of video conferencing system designed for small-sized rooms with limited tabletop space (we call huddle rooms). This unique system combines ultra-wideband audio with high-quality video to fulfill all collaboration requirements in one simple, wall-mounted solution.

What Can the Yamaha CS-700 Do?

The Yamaha CS-700 comes with advanced features tailored to small businesses’ collaboration requirements. let’s take a peek at some highlights of the Yamaha CS-700:

Remote Management allows users to remotely monitor, manage, and upgrade unit automatically through the IP interface. Managing hundreds of huddle rooms has become simpler than ever.
120-degree ultra-wide-angle cameras capture all meeting participants in one field of view, covering more than 80% area in the room without the need of zooming in the cameras. The high pixel count also allows users to see the individual expressions from the room clearly.
A beamforming microphone array picks up every single word spoken in the room and delivers it to the far end. The four-element speaker bar provides high-quality audio, ensuring you an easy, natural conversation.
USB and SIP communications can be bridged easily in the CS-700 system. It supports multiple business communication applications such as Microsoft® Skype for Business™, Google Chromebox for Meetings™, BlueJeans®, Zoom®, and more. Additionally, the Bluetooth function enables fast and easy audio connections, instantly turning any mobile calls into a conferencing call.
The wall mount system design provides the simplest installation and makes connecting the wires to the CS-700 easy and quick.

Want to Learn More?

Visit Rebvolab’s website or watch the product video above to learn the details about the CS-700. You can also visit our website or call our VoIP specialists at 1-800-398-VoIP to get more information about Revolab products. What do you think about this new product? Share with us.

What Features are Included in the 3CX Standard Edition?

by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.
In the previous Mom’s calling Q&A series, we have discussed: Is Audiocodes Mediant Gateway Interoperable with SBCs? Today, we have more new real questions and answers from VoIP users just like you.

What Features are Included in the 3CX Standard Edition?

Q: Do you know if all the features listed below are included in the 3CX standard edition? Or would Pro version be necessary?

Automated Attendant
Voicemail
Headset
Ring Extension and Mobile
SIP Trunks/Gateway
Instant Chat
Receive Faxes via Email or PDF
Conference Calls
Google Contacts

A: These features should all be included in the standard version. Please CLICK HERE to see the comparison chart for PBX Edition (free), Standard, Pro, and Enterprise versions.

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.

Get One Month of Free VoIP Service When you Sign Up Before June 30th!

April 3, 2017 by Ying-Hui Chen

That’s right, now you can enjoy a month of free VoIP service when you sign up through the CloudSpan MarketPlace. This is a great opportunity to open up business opportunities and save a fortune. This promotion expires on June 30th. Take advantage of it before it expires!

If you are part of the VoIP Supply Partner Program you can take advantage of this promotion for your customers. Contact your VoIP Sales Representative at 800-350-1427 today for more details.

How Does It Work?

Step One: Contact our Solutions Specialist directly at 800-305-1427 or fill out the form below and we will reach out to you directly.

Step Two: Allow our solutions specialists to provide you with options for VoIP service and pair you with the right service provider for your needs.

Step Three: Sign up for VoIP service and enjoy your one month free VoIP service and the savings on your monthly phone bill!

It’s just that simple. Get started today!

VoIP Terms – What are people talking about?

March 31, 2017 by Ying-Hui Chen

voipterms_m When it comes to Voice over IP, some people think of the complicated technology that’s too difficult to understand, others even start dozing when the topic arises. However, VoIP is actually more fun than you think.

In the VoIP industry, we use many special, interesting terms to describe and explain the complex concepts. Let’s learn the trending VoIP terms and understand what people are talking about!

Huddle Room

Huddle room usually refers to a small room in a company where a group of people can get together and have meetings for business matters. Because members in the room stay close together, therefore, we call it “huddle” room.

AC Adaptor

We all know that AC could mean “air conditioner”, however, AC adaptor’s full name is “Alternating Current” adaptor. It is a type of external power supply that is used to power or charge your electronic devices.

SideCar

Sidecar normally means an extra seat added next to your motorcycle in order to accommodate more passengers. However, in VoIP world, it means a VoIP extension module that provides an extension field and associated scripts for VoIP.

Cloud Service

Just like the clouds in the sky that you can see from almost everywhere, Cloud Service allows you to access to your system from anywhere with a network connection. It’s a service that are available on demand to users via the Internet from a cloud computing server.

BYOD

You may have heard BYOB – Bring Your Own Beer. BYOD is a similar idea, except this time, you are bringing in your own “device”. BYOD is an abbreviation of Bring Your Own Device. Some VoIP providers let users use their existing SIP-ready device for their service.

Hot Desking

Hot desking has nothing to do with the real temperature of the desk. It is an office space sharing system where multiple employees share the same desk or workstation during different time periods. When it’s your turn to work, you can probably still feel the warmth from the last worker which is why it’s named “hot desking”.

Soft/ Hard Phone

A softphone is an application that allows users to generate calls through a computer via the Internet. A hard phone is a hardware SIP phone that functions like a traditional phone but it makes calls through the IP network instead of PSTN lines.

Hop Off

Hop off refers to a point or gateway at which a call moves from an H.323 network to a network that uses some other protocol. The movement is similar to the action of a jump or hop.

Have you heard all the terms mentioned above? What other terms have you heard or used? Share with us!

How to 3 Way Conference Call on the Grandstream GXP2170

by Steve Lopian

When it comes to phone calls at work, there is no limit to the types of calls we make and receive. Whether you are in sales and marking countless outcalls or in customer service where you are taking countless inbound calls, there is always the element of surprise.

Unless you have a scheduled call or if you are returning a voicemail, you can’t really be sure how your conversation is going to go. Some calls could be a matter of seconds, and others may take hours! This is why it is extremely important to know how your phone works!

Things like putting your call on hold or on speakerphone can be common knowledge, but there are other things that can arise during a conversation that might put some people in a sticky situation.

While there are several different “advanced” things you can do on a phone call, like warm-transfer or transfer someone to a voicemail, for this blog, we are going to focus on turning your one-on-one phone call into a 3-way conference call.

How to 3 Way Conference Call on the Grandstream GXP2170

Let’s use the Grandstream GXP2170 as an example on how to bring a third part into your conversation! To begin, let’s assume that you are already on a phone call. Let’s say that you have been troubleshooting an issue for several minutes and need to bring a technician on the line to solve your customers’ problem.

Simple press the conference button on your GXP2170 when it is time to bring in the third party. The button you will be looking for is this:

Once you have pressed the conference button it will bring up the conference dialing screen. From there, dial the third party number and press send! As soon as you have the third party on the line you can then press the Conf/Call softkey to initiate the 3-way conference!

Now you and your technician are able to work together and make one happy customer! When the call is wrapping up, you can then hit Cancel softkey to drop the third party and resume your 2-way call!

How often do you need to bring in a third party on the line? Is it as easy as it is on the Grandstream GXP2170? Let us know!

Best Bluetooth Headsets to Pair with Your Mobile VoIP [Comparison Chart]

March 30, 2017 by Ying-Hui Chen

When you already have a lot of wiring on your desk for your mouse, Internet connection, computer power, and phone charger…. you don’t need to add another wire for your headset.

A Bluetooth wireless headset does not just set you free from your seat but also make switching calls between your devices a breeze. To make your decision making process simpler, we compare the four top Bluetooth headsets side by side with their popular features and functions for you. Let’s take a peek!

The Plantronics Backbeat Pro 2 (New!)

The Backbeat Pro 2 is one of the most robust wireless headsets from Plantronics that gives you the freedom to communicate or listen to your favorite songs wire-free.

With signature audio quality and up to 100 meters/ 330 feet wireless range, the Backbeat Pro 2 even allows users to connect up to two devices at a time and switch seamlessly from concentration to conversation. Users love Backbeat Pro 2‘s smart sensor which pauses music automatically when you remove the headsets and resumes when you put it back on! (You won’t miss any important announcements or your favorite songs!)

Some Features of the Plantronics Backbeat Pro 2:

On-demand active noise cancelling
40 mm drivers with Plantronics signature audio
24 hours of listening and talk time
Class 1 Bluetooth
Open-listening mode

Download the Plantronics Backbeat Pro 2 Datasheet

The Sennheiser Presence UC ML Bluetooth Headset

Consider the Sennheiser Presence UC ML if you are using Skype for Business (previous Lync). It is a certified, quality headset for unified communications professionals that require excellent sound clarity in an office, in a car, or even outdoors.

With up to 25 meters of call range and up to 10 hours call time per charge, the Sennheiser Presence UC ML perfectly fits long-time use professionals who demand a dependable Bluetooth headset. This solution is also designed with Wind Safe Technology and Sound Focus Technology, significantly reducing wind noise and providing optimized speech clarity. But don’t take my word for it, see it yourself in the video below!

https://www.youtube.com/watch?v=6_Psnpi2MSU

Popular Features of the Sennheiser Presence UC ML:

Certified Skype for Business
Best in Class Sound – HD Voice Clarity
Optimized Speech Clarity – SpeakFocus Technology
Wind Noise Reduction – WindSafe Technology
Hearing Protection – ActiveGard Anti-Acoustic Shock Technology
Multi-Connectivity – Seamlessly switch between two mobile calls

The VXi BlueParrott Reveal Pro Bluetooth Headset

When most of the Bluetooth headsets have limited capabilities, the VXi BlueParrot Reveal Pro headset is different with its extendable mic boom that gives you more powerful noise cancellation when you need it. Its extended range Bluetooth enables up to 300 feet range from your device.

Even better, this headset is equipped with programmable Parrott Button, which puts multiple customizable capabilities at your fingertips. Designed with multiple wearing styles such as over-the-head, behind-the-neck and on-the-ear, VXi BlueParrot Reveal Pro allows you to be yourself and stay comfortable for a long-time use. With BlueParrott Reveal Pro, there’s no limit!

Popular Features of the VXi BlueParrott Reveal Pro:

Advanced noise-cancelling microphone eliminates 90%+ of ambient noise
Extendable boom slides out for optimal mic placement
Customizable Parrott Button for mute, speed dial and more
HD Voice makes speech easier to hear and understand
Class 1 Bluetooth delivers extended (300 foot) range

The Jabra Motion UC MS Wireless Headset

The Jabra Motion UC MS is another great headset optimized for Skype for Business (previous Lync) that includes all the functions you need such as HD voice, intelligent volume control and call assist.

This headset features an easy and intuitive call control with superior call quality and all-day talk time (8 hours battery life). Transferring calls from your deskphone to your mobile device has never been so easy with Jabra Motion UC MS headset. You are able to transfer calls within seconds and the person from the other end won’t even notice it!

Highlighted Features of the Jabra Motion UC MS Wireless Headset:

Connects to VoIP softphone, mobile phone and tablet
Standby Time: Up to 360 hours
Charge Time: Up to 120 minutes
Tap-to-Connect and Voice Controls

Download the Jabra Motion UC MS Datasheet

And that is our quick recap of the top four wireless headsets. Take a look at the comparison chart to find your ideal headset that offers all the features you demand! To see a complete catalog of our Bluetooth headsets please visit our website.

Sangoma Releases the Latest Version of FreePBX!

March 29, 2017 by Ying-Hui Chen

Sangoma has been continuously investing in FreePBX R&D to bring customers new features such as Zero-Touch Provisioning with Sangoma IP Phones, Zulu Softphone and other language and compatibility support to enhance its functionality and the user experience.

Today, Sangoma goes one step further to release the latest version of FreePBX – FreePBX 14 RC1 (Release Candidate 1). This version offers advancements in all areas, from a newer Operating System to many new features including Calendar Module, New End User Control Panel (UCP), and a new Updates & Upgrades module.

We are thrilled to see FreePBX become more powerful than ever before! To learn more about FreePBX features follow our blog series: Sangoma’s FreePBX Modules!

How to Record a Call on the Grandstream GXV3240