VoIP Supply Volunteers at the Salvation Army to Help with Easter Egg Hunt Event

April 14, 2017 by Ying-Hui Chen

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Buffalo, NY, April 2017 – As the first certified B-Corp in Western New York since 2013, VoIP Supply is dedicated to helping local communities with time and money at least once per month.

img_09321This month, four VoIP Supply’s employees, once again, stepped out the office to the Salvation Army of Buffalo’s Senior Center to help them host their Easter Egg Hunt event. Our employees helped serve lunch to the members and their grandchildren and assisted with Easter Egg Hunt games.

During the games, we jumped in to compete with other members and assisted younger children to finish the competition. We ended the day with distributing candy bags and all the goodies as good-bye gifts at the door. 17834751_1353588228040199_2335812477629977986_o

salvation-armyThe Salvation Army, an evangelical part of the universal Christian church established in 1865, has been supporting people in need for 130 years in the United States. Their Senior Center provides numerous opportunities for elders, allowing them to stay active, engaged and involved.

17917196_1352397991492556_8134264620242670658_oIt serves breakfast and hot lunches daily and offers a variety of activities each week such as instructional classes, computer classes, social service referrals, shopping and overnight trips. The Salvation Army’s Senior Center provides a safe and comfortable place to countless elders over the years and continuous to serve more seniors in need.

“It’s heart-warming to see all the content, happy faces of the elders and their grandchildren while we serve the lunch and participate the games. We are happy to be able to provide service to the Salvation Army and be part of the impact they bring to the community every day,” said Steve Lopian, Video Production Specialist at VoIP Supply.

easter-hunt

Big thanks to the Salvation Army for giving us this great opportunity to participate and transform the communities through service together. VoIP Supply looks forward to serving more organizations in the upcoming months!

How to Restart the Polycom VVX 410

For those of us who work forty-plus hours a week, we tend to fall into work routines. For some of us, those routines start as soon as we get to the office. Maybe it’s checking your emails, or maybe it’s grabbing a cup of coffee before settling into our workspace.

But if your job has you on the phone when you first show up to work, then your routine could be returning voicemails, making outcalls or even immediately taking incoming calls to get a jump start on your day.

Whatever the case may be, if using your phone is ingrained in your routine, then you are going to notice a difference if it’s not working properly! Right?

So what happens if you find yourself in a situation where your phone is not working properly? Most people would be referred to the IT department, and we all know the bud of almost every IT joke is “Did you try turning it off and on again?” But if your phone is malfunctioning, unplugging and plugging it back in won’t always do the trick, so I thought writing this How-To blog on how to restart your phone might come in handy!
 

How to Restart the Polycom VVX 410

VVX410As an example, we will use the Polycom VVX 410. Restarting this phone is actually quite simple and could help restore your phone’s proper functionality. All you have to do is:

  1. Select Settings from the Home view
  2. Select Basic followed by Restart Phone
  3. The message Are you sure? will display
  4.  If you are sure about restarting your phone then press Yes

That’s it! After this, the restart process will begin and once it is finished, your phone will return to the default Home screen display. If you are still having issues with your phone after restarting it, then at least you can tell your IT guy “I didn’t just turn it off and on again….I RESTARTED IT!”

Do you have a Polycom VVX410 on your desk? Have you tried this trick when your phone wasn’t operating correctly? Let us know! We want to know!

Get a FREE Sangoma s500 IP Phone at the Sangoma Roadshows 2017!

April 12, 2017 by Ying-Hui Chen

sangoma-roadshow-17Are you curious about Sangoma’s latest technology or are interested in being a partner with Sangoma? If yes, then you are in luck! VoIP Supply is co-hosting three roadshows with Sangoma in Ohio and Pennsylvania this May. You will have the chance to see and learn the latest IP telephony products and solutions from Sangoma and learn the advantages of partnering with Sangoma.

This event is FREE to attend, but pre-registration is required. Follow the links below to register!

Tuesday, May 9, 2017

Night Town
12387 Cedar Road 

Cleveland, OH 44106

Register Here

Wednesday, May 10

ROCK Bottom Brewery
171 Bridge St.

Homestead, PA 15120
Register Here

Thursday, May 11

BrewRiver GastroPub
2062 Riverside Dr

Cincinnati, OH 45202

Register Here

 

Get Your Free Sangoma s500 IP Phone

Sangoma s500If you attend the roadshow, you’ll not only get to test drive the Sangoma phones but also receive one to keep. (Limit 1 phone per company. Must be present to claim your phone.) Attend Sangoma Roadshow(s) and get your own s500 IP phone to experience yourself!

At this event, you will also….

  • Learn how to leverage the Sangoma Partner Program to increase your bottom line
  • Get up to speed on the latest developments in our unified communications solutions, including Sangoma phones, FreePBX, PBXact UC, SIPStation, FAXStation, and Zulu UC
  • Connect with key members of the Sangoma team and grow your network
  • Enjoy complimentary snacks, beverages, cocktails, and hors d’oeuvres

We look forward to meeting you at the roadshow!

What Is IP Paging?

April 11, 2017 by Ying-Hui Chen

ip-paging

Paging systems are everywhere. You may have seen them in schools, businesses, hospitals or factories. It is a common system that we use for mass notification in a large, spacious area. Traditionally, businesses use analog paging systems, which are proprietary, inflexible and not easily managed. Nowadays, more and more organizations are switching to an IP paging system.
 

What is IP Paging?

Different from a traditional analog paging system, IP paging is a more powerful version of the analog notification system that can be combined with your VoIP phone system and data networks. With an IP paging system, you will be able to increase efficiency significantly and better utilize the technology you already have in place.

ip-paging-for-schools.banner

How Can I Benefit From Using an IP Paging System?

We know you might not be excited about changing your existing paging system that has been there forever, however, the benefits you can get from installing an IP paging system will significantly outweigh what you’ve sacrificed and make your organization more competitive.

A properly installed IP paging system will allow you to quickly communicate with your mobile workers and will lessen hold times for internal and external calls. It is also more reliable than an analog system. Most IP paging systems can be powered using Power over Ethernet (PoE), which receives power via your network switches. By using uninterruptible power sources for your network switches, your IP paging will operate even when the power is down. See below for some other popular benefits of having an IP paging system:

  • Shared network infrastructure
  • Lower installation and implementation costs
  • Seamless integration into existing networks including legacy analog wiring
  • Simple installation and configuration
  • Scalable to intercoms and paging stations – locally, regionally or globally
  • Remote control and simple end-point expansion in intercom systems
  • Software based zone management in paging systems

 

Want to Learn More?

ip-paging-new-guideIf you want to learn at your own pace, be sure to check out our IP paging buyers guide for a detailed IP paging system explanation. You can also visit our IP paging page for more product information.

The ideal paging system varies case by case as everyone has a different situation. But don’t worry! That’s what our experts at VoIP Supply are for. Contact us at 1-800-398-VoIP today if you have any questions!

The VoIP Addict’s Guide – Redundancy in the Cloud: OpenSwan VPN

April 10, 2017 by Marc Spehalski

A few weeks ago, I wrote about redundancy in the cloud, mainly using AWS (Amazon Web Services) as an example.

Today, we’ll talk about how to connect multiple regions together through a VPN so that systems can synchronize local IP address to local IP address. Some systems will allow you to send backups and perform a restore over the Internet to public IP addresses, but in the event, you are using one that doesn’t, a VPN will be required. Connecting different regions together is important because sometimes entire regions on a cloud platform can suffer from catastrophic failures as recent events will prove. Placing all of your eggs in one basket, as they say, is a bad idea. Unfortunately, when it comes to AWS, there is no mechanism to route traffic to a geographically separated region over AWS alone. I have no idea why, but that’s just the rules the AWS gods have directed us to follow. So, to fix that, we need to create a VPN.

Fortunately, there all sorts of canned VPN solutions. The downside is: they generally cost quite a bit of money. You’ll find that you will need to pay a subscription fee on top of AWS usage charges for a Palo Alto, Brocade, or Fortinet virtual appliance. While these are great to have, they might be cost or operationally prohibitive for your environment.

Thankfully, there is another solution, and it’s called OpenSwan. OpenSwan is a quick and easy way to turn a Linux machine into a VPN server using IPSec. The major benefits are that it’s free to use and install, and it can run on a cheap instance on AWS (free tier). Meaning, you’ll essentially just pay for storage, which can be small at 8 Gigs per machine. You’ll, of course, need two of these Linux instances, one per region. Let’s create a hypothetical scenario, configure a VPN between two AWS regions, and route traffic appropriately.

Imagine an East and West region with non-overlapping IP addresses in their respective VPCs (virtual private cloud). If you’re not familiar with AWS, the VPC is the top hierarchical unit which contains subnets. Within the subnets are your instances. In our example, the West VPC uses 10.0.0.0/16, with a single 10.0.0.0/24 subnet configured, giving you 254 hosts minus a few that AWS uses for the Internet gateway and DNS. The East region uses 172.16.0.0/16, with 172.16.0.0/24 carved out of it, which also allows 254 hosts minus a handful. In each region, there will be an IP PBX, and OpenSwan server. The West is designated as the primary site for phones to register to, and the East as the warm spare as described in my last post. In the specific case of FreePBX, the warm IP PBX will perform a backup of the primary via the VPN,  save the configuration locally, and restore it so it becomes an identical copy with the exception of network settings. In the case of Wazo, the VPN would be used for more frequent synchronizations along with a ping probe to monitor availability. The figure below depicts our scenario (please excuse the Visio drawing):

vpn-scenario-image

Let’s build our VPN (IPSec with PSK).

Somme AWS and Linux experience required.

  1. Launch two new instances of Amazon Linux in the FreeTier (t2.micro). The VPN is meant for synchronization only, so it doesn’t need a lot of horsepower or network performance.step1

 

step-1-2

2. Attach Elastic IP addresses to your instances.

step2

3. Route traffic for the opposite region to your new instances.

step3

4. In the security groups for each OpenSwan server, allow the Elastic IP address of the opposite server. You will also need to allow the opposite subnets in the security groups of the IP PBXs. Below are catch-all rules:

step4

5. Log into your instance update, and install OpenSwan on each.

step5

6. Uncomment (remove the’#’) the last line in /etc/ipsec.conf to include *.conf files in /etc/ipsec.d

step67. In /etc/sysctl.conf, modify net.ipv4.ip_forward to equal 1, and add:

net.ipv4.conf.all.accept_redirects=0

net.ipv4.conf.all.send_redirects=0

step7

8. Create the configuration for the West region OpenSwan instance.

step8

 

9. Create a .secrets file for the West region OpenSwan instance.

step9

 

10. Do the same on the East OpenSwan instance.

step10

step8-2

 

11. Restart the network service on each server and start the VPN.

step11

12. Check your VPN status.

step12

Verify connectivity by pinging each opposing OpenSwan’s internal IP address and also the IP addresses of the IP PBXs. You’ll also want to make sure each IP PBX can communicate across the VPN as well. If you are modifying these configurations to fit your own specific setup and the VPN fails, check to make sure all of your IP addresses are correct and that your security groups are allowing the traffic. After any corrections are made, be sure to restart ipsec by using ‘service ipsec restart.’

If all went well, you now have the ability to synchronize or replicate your IP PBX configuration. I’d like to add and make clear that the scenario and configuration above should strictly be considered a proof of concept and shouldn’t be used for production. If you are thinking of employing a similar setup, make sure you are more specific with your security groups (mostly with allow protocols, and outbound connections). You should also consider narrowing your subnets to something significantly smaller if you won’t be needing so many IP addresses. There are also several ways to configure OpenSwan. I chose PSK in this example because it is the most simple to configure, but check out the OpenSwan wiki for more options.

Thanks for reading and Happy VoIPing!

How to Record a Call on the Grandstream GXV3240

April 7, 2017 by Steve Lopian

These days, whether you like it or not, technology plays a huge role in our everyday lives. Things like smartphones, tablets, laptops, and even smartwatches are used by millions of people every day and it is becoming harder and harder to remember life without these devices.

And while these devices play a huge role in our everyday personal lives, they have seemingly dominated the workplace as well. Hearing the term BYOD is nothing new and having the ability to use these devices for work is becoming the norm.

Being able to work away from the office and your desk is a great and freeing feeling, but sometimes you have no choice but to check in and set up shop for the day in your office.

For these days, we sometimes end up using our desktop PCs and desk phones instead of our tablets, cell phones, and laptops. So why wouldn’t you want the latest and greatest technology for your desk too? I know I would.

Thie brings us to the Grandstream GXV3240. This phone is packed with so many features it is ridiculous. It is basically a cell phone for your desk. It has everything from a built-in camera for video calling and taking pictures to having its own music player!

gxp3240While I could go on and on about what this phone is equipped with, for this blog, I wanted to single out one feature that I thought was particularly awesome when I was researching the product. That feature is the ability to record calls and store them right on your phone!

Not only is this a convenient tool to have, but it is simple to use too! All you have to do is follow these easy steps and you will be on your way to archiving all your important calls right on the GXV3240 itself!
 

How to Record a Call on the Grandstream GXV3240

  1. Make a call, obviously! Once you are on a call your GXV3240 screen will display two main options in the form of soft buttons. One of the soft buttons is Options and the other is End.
  2. Press the Options button, it will bring up two choices. One choice being Video On and the other being Start Recording.
  3. Press Start Recording and your call will begin to be recorded, that’s it!
  4. To stop the recording you can tap Options again and hit Stop Recording or just hang up the call
  5.  

The recorded files are automatically stored and can be retrieved from the GXV3240 application called Recorder that you can find in the Applications Menu.

This is a much faster and easier way to record and save important calls rather than having to retrieve them from your service providers call logs! So, for all of you who have the Grandstream GXV3240 on your desk, happy recording!

Do you use the Grandstream GXV3240 or another IP desk phone that can record calls with ease? If so, let us know what your experience has been like, we want to know!

Digium’s D80 IP Phone Awarded the 2017 Unified Communications Product of the Year

April 6, 2017 by Ying-Hui Chen

digium-d80Recently, Digium’s D80 IP Phone received the 2017 Unified Communications Product of the Year Award.

The D80 IP phone is an HD touchscreen desk phone for businesses who are looking for a high-quality phone at an affordable price. It features a 7-inch HD display with multi-point capacitive touchscreen, 100 rapid dial/busy lamp field (BLF) entries, dual 10/100/1000 Mbps Gigabit network ports and advanced touch-optimized applications.

Digium is proud to be honored and dedicated to continuously moving forward with innovative, easy-to-use and affordable devices.

“The award honors the best, most innovative unified communications products and solutions released in the last twelve months.” as judged by the editors of TMC’s INTERNET TELEPHONY magazine.

Take a look at the D80 IP phones today and learn what great features it has to offer!

As a proud partner of Digium, we would like to congratulate them on this award!

The Top 4 Benefits of Using a Bluetooth Wireless Headset

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Sitting in front of my computer working the whole day. Finally, I was getting up to stretch a little bit. CLUNK! I looked around and saw my headset dropped to the floor. I forgot I was wearing a corded headset and the cord was pulling the headset back to its restrained area as I got up. You know what I’m talking about…..

The similar scenario happened so many times until one day I decided to end the nightmare – I got my very first Bluetooth wireless headset. Now, I walk around talking freely and, plus, have a more organized, less-wiring desk! You might be asking yourself – are those the only things that I can benefit from using a Bluetooth wireless headset? Certainly not! Let me share with you the top 4 benefits of using a Bluetooth headset you will love.
 

Benefit #1 Free From Your Desk or Device

Bluetooth headsets allow you to roam around your office without worrying about missing a call. The typical range is 25 to 100 meters. No more complicated wiring in your way. I like how I can focus on my work than dealing with the wires all the time. Even when I am on hold with a call, I can still be productive, doing other tasks away from my phone/ computer.
 

Benefit #2 Easy and Quick Setup

Nowadays, Bluetooth is almost everywhere. Most of your electronic devices have a built-in Bluetooth function ready to be used with your Bluetooth headset. Also, the pairing process for a Bluetooth headset is simpler and quicker than setting up your traditional headset.
 

Benefit #3 Pair with Multiple Devices Easily

This is one of my favorite advantages. If you always have multiple devices running at the same time just like I do, chances are you may want to switch music or phone calls from one device to another. With Bluetooth technology, you can easily link multiple devices to the same Bluetooth headset and switch among the devices at the drop of a hat.
 

Benefit #4 Everything is at Your Fingertips

With a Bluetooth headset, you can now keep in touch with your work, clients, or even your family and friends wherever you go. Most of the options in the market have easy-to-use control keys right on the wireless headset, allowing you to pick up or end phone calls without going back to your phone or computer.

Are you ready to shop for your ideal Bluetooth headset? Be sure to check out VoIP Supply’s complete catalog of top Bluetooth headsets or simply just call one of our experienced VoIP consultants at 1-800-398-VoIP to ask for some advice!

Yamaha CS-700 Video Conferencing System Is Coming this Summer!

April 5, 2017 by Ying-Hui Chen

Known for simple, easy-to-use communication solutions, Revolab is bringing their revolutionary technology to small and medium-sized conference rooms, executive office, or even your home office. This summer, Revolab is going to introduce a new conferencing system, the Yamaha CS-700 video conferencing system, to make your small business collaboration more efficient and effective. Let’s hear what it is all about!

https://www.youtube.com/watch?v=0Y5Y2zylW0M
 

What is the Yamaha CS-700?

The Yamaha CS-700 is an all-in-one unit of video conferencing system designed for small-sized rooms with limited tabletop space (we call huddle rooms). This unique system combines ultra-wideband audio with high-quality video to fulfill all collaboration requirements in one simple, wall-mounted solution.
 

What Can the Yamaha CS-700 Do?

The Yamaha CS-700 comes with advanced features tailored to small businesses’ collaboration requirements. let’s take a peek at some highlights of the Yamaha CS-700:

  • Remote Management allows users to remotely monitor, manage, and upgrade unit automatically through the IP interface. Managing hundreds of huddle rooms has become simpler than ever.
  • 120-degree ultra-wide-angle cameras capture all meeting participants in one field of view, covering more than 80% area in the room without the need of zooming in the cameras. The high pixel count also allows users to see the individual expressions from the room clearly.
  • A beamforming microphone array picks up every single word spoken in the room and delivers it to the far end. The four-element speaker bar provides high-quality audio, ensuring you an easy, natural conversation.
  • USB and SIP communications can be bridged easily in the CS-700 system. It supports multiple business communication applications such as Microsoft® Skype for Business, Google Chromebox for Meetings, BlueJeans®, Zoom®, and more. Additionally, the Bluetooth function enables fast and easy audio connections, instantly turning any mobile calls into a conferencing call.
  • The wall mount system design provides the simplest installation and makes connecting the wires to the CS-700 easy and quick.

 

Want to Learn More?

Visit Rebvolab’s website or watch the product video above to learn the details about the CS-700. You can also visit our website or call our VoIP specialists at 1-800-398-VoIP to get more information about Revolab products. What do you think about this new product? Share with us.

What Features are Included in the 3CX Standard Edition?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.
In the previous Mom’s calling Q&A series, we have discussed: Is Audiocodes Mediant Gateway Interoperable with SBCs? Today, we have more new real questions and answers from VoIP users just like you.
 

What Features are Included in the 3CX Standard Edition?

Q: Do you know if all the features listed below are included in the 3CX standard edition? Or would Pro version be necessary?3cx

  • Automated Attendant
  • Voicemail
  • Headset
  • Ring Extension and Mobile
  • SIP Trunks/Gateway
  • Instant Chat
  • Receive Faxes via Email or PDF
  • Conference Calls
  • Google Contacts

A: These features should all be included in the standard version. Please CLICK HERE to see the comparison chart for PBX Edition (free), Standard, Pro, and Enterprise versions.
 

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.

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