What is IoT? A Modern Technology That Brings Value to Any Business.

April 24, 2017 by Ying-Hui Chen

iotThe world is more connected than ever before.

We can literally catch all the activities out there without stepping out of our houses. A click on the screen, you share a post or document to thousands of others all over the world. Even my family from the other end of the earth is just a few finger swipes away on my smartphone.

That’s the power of the Internet of Things – a new concept of connecting not just humans, but the “things” surrounding us through the Internet.

What is IoT?

IoT stands for “Internet of Things”. As the name states itself, the Internet of Things is a system that provides a seamless connection of all the devices on the Internet so they can communicate from one to another.

“The interconnection via the Internet of computing devices embedded in everyday objects, enabling them to send and receive data.” – from Google Dictionary

Why Do I Care About IoT?

When everything is connected, there’s a huge potential for businesses, or you could say, a huge challenge for businesses who are left out.

Voice over IP is at the core of IoT. VoIP has changed the way we work, communicate, and interact with each other. A unified communication system allows you to communicate anywhere anytime in your preferred form such as Voice Call, Video Conferencing, Instant Message (IM), or Email.

That’s where your business can take advantage of not just for your customers, but also for your employees. Managing remote workers becomes a breeze when you can monitor activities in the advanced analytics report; keeping in touch with your customers is no longer a tough task when their purchase or interest reports are just a few clicks away.

The Future of IoT

baby-monitorIoT continues to grow. Today, we have baby breathing/rollover monitors that get signals through a child’s clothing and send alerts to your smartphone. A smart Wi-Fi-enabled pitcher that tracks the amount of water that passes through the filter and automatically orders a new filter for you online.

What do you think we will have tomorrow? A smart plate that gives you a nutrition report before you start eating? Or a refrigerator that sends you a shopping list of what you need to pick up on your way home today?

How to Use the Menu Button on the Grandstream GXP1760

April 21, 2017 by Steve Lopian

how-to-use-the-menu-button-on-the-gxp1760

Everyday it seems that the world of VoIP is expanding with innovation and new technologies. New phones, new headsets, and new appliances are constantly hitting the market and sometimes it can be hard to keep up!

And while we all want the latest and greatest for our desk at work, sometimes it can be overkill. Why have all of those flashy features when the job just doesn’t call for it? Besides, sometimes even the most basic VoIP phones can be extremely feature-rich and you might not even know it!

One thing that can be common amongst entry-level IP phones is shortcuts. These are ways to make our jobs easier by using your phone more efficiently. While there are the obvious shortcuts like dialing without picking up the handset or accessing your voicemail with the push of one button, some shortcuts might be harder to find.

Just because a button is labeled to do one thing, doesn’t mean that it has only one purpose. Multi-functional buttons can vary between a lot of different phones, so allow me to give you an extremely basic example, because, after all, this is a “basic” how-to blog.
 

How to Use the Menu Button on the Grandstream GXP1760


Let’s use the Menu button on the Grandstream GXP1760 for an example. This button is labeled as a menu button, so naturally, you are going to use it to access the menu screen on the phone. Once you are in the menu screen on the GXP1760, this button is also used to make your selections.

grandstream-gxp1760

I know what you’re thinking, and right now you are probably saying “That’s not a shortcut!” Well, that’s because the menu button on the GXP1760 also has an additional function!

When the phone’s handset is off the hook, by default you will hear a dial tone to prompt you to make an outgoing call, that you probably didn’t know is that you are able to switch between an outgoing call and a paging call by pressing the Menu button while the phone is off the hook!

While using your VoIP phone for paging might not seem to be the most common thing, it is definitely something that is used quite often in schools and warehouses with VoIP technology.

So, if you are one of many who is in charge of paging at work, this could be a very useful shortcut for you!

Do you have a Grandstream GXP1760 on your desk? Do you know of any other hidden shortcuts? We want to know!

Can Skype Work on the Grandstream GXV3275 and GXV3240

April 19, 2017 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What Features are Included in the 3CX Standard Edition? Today, we have more new real questions and answers from VoIP users just like you.

Can Skype Work on the Grandstream GXV3275 and GXV3240

Q: Will Skype (free), NOT Skype for Business, work on the Grandstream GXV3275 and Grandstream GXV3240?

A: Running Skype on the phone(s) is possible. Access Google Play store and download the application. Then use your sign-in credentials as you would on your PC.

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at 866-582-8591.

VoIP Supply Is Featured in the Telecom Reseller Podcast

April 18, 2017 by Ying-Hui Chen

fulfillment-centerApril 17, 2017 – Telecom Reseller featured a news story in their channel daily news podcast about VoIP Supply’s new fulfillment center which was opened last March in Las Vegas, Nevada.

The team behind VoIP Fulfillment by VoIP Supply has been providing provisioning and fulfillment to VoIP Service Providers since the industry’s beginning. Many of our past and current customers were pioneers in residential and hosted VoIP back in the early 2000 era.

“We launched our new fulfillment center at the Channel Partner event last March and opened the doors at the same time. We had a great year completing provisioning, fulfillment service orders for a wide variety of Voice over IP providers.” – Ben Sayers, CEO and Founder of VoIP Supply.

Our service has continued to evolve and improve over time, leveraging current technologies and passing the access and efficiency to our customers.

VoIP Supply’s CloudSpan MarketPlace provides customers and partners access to a wide variety of host providers and SIP trunking providers, allowing them to leverage VoIP Supply’s long-term connections in the industry and relationships with service providers.

Featuring the most complete and robust VoIP product catalog that contains over 5,000 products from over 60 of the industry’s leading manufacturers, at VoIP Supply you will find everything you need for VoIP.

ben-sayersTo learn more about VoIP Supply’s Fulfillment service and CloudSpan MarketPlace connect our Channel Manager, Don Stefanie at 716-213-6906 or email [email protected]

Click the play button below to listen to the podcast now!

How to Calculate My Network Bandwidth

April 17, 2017 by Ying-Hui Chen

network“Hello…? I am sorry, could you say that again?” We’ve all had the experience – having trouble hearing each other over a phone call. Nothing is worse than asking your important client who you are able to close a huge deal with to repeat himself/herself again after you have asked twice.

So how can you avoid that embarrassing moment? While call quality is affected by multiple factors, bandwidth is one of the most important elements to look at. In order to have excellent call quality, you must have adequate network bandwidth. Let’s learn how to calculate the network bandwidth you will need to ensure an interruption-free communication experience!

How to Calculate Network Bandwidth

Here’s a simple equation to estimate how much bandwidth is sufficient for your VoIP. Be aware of the trade-off between the sound quality and the bandwidth you need.

Required Minimum Bandwidth = The Number of Concurrent Calls X 100 Kbps (kilobits per second)

service-guide-imageEx: If you need 5 concurrent calls, you will need at least 5 x 100 Kbps bandwidth to support your calls. Remember to add some buffer to it in case you experience some unexpected busy times.

For those of you who want to have a more precise calculation, you can ask your potential VoIP service provider how large their voice packets are, then multiply that number by how many simultaneous calls you will be making to see how much bandwidth your VoIP calls will use.

(More Precise) Required Bandwidth = The Number of Concurrent Calls X The Size of your Voice Packets (Kbps, kilobits per second)

It’s just that simple. If you still have questions feel free to download our VoIP service guide or just call our VoIP experts at 1-800-398-8647. We will be thrilled to answer your questions for you!

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VoIP Supply Volunteers at the Salvation Army to Help with Easter Egg Hunt Event

April 14, 2017 by Ying-Hui Chen

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Buffalo, NY, April 2017 – As the first certified B-Corp in Western New York since 2013, VoIP Supply is dedicated to helping local communities with time and money at least once per month.

img_09321This month, four VoIP Supply’s employees, once again, stepped out the office to the Salvation Army of Buffalo’s Senior Center to help them host their Easter Egg Hunt event. Our employees helped serve lunch to the members and their grandchildren and assisted with Easter Egg Hunt games.

During the games, we jumped in to compete with other members and assisted younger children to finish the competition. We ended the day with distributing candy bags and all the goodies as good-bye gifts at the door. 17834751_1353588228040199_2335812477629977986_o

salvation-armyThe Salvation Army, an evangelical part of the universal Christian church established in 1865, has been supporting people in need for 130 years in the United States. Their Senior Center provides numerous opportunities for elders, allowing them to stay active, engaged and involved.

17917196_1352397991492556_8134264620242670658_oIt serves breakfast and hot lunches daily and offers a variety of activities each week such as instructional classes, computer classes, social service referrals, shopping and overnight trips. The Salvation Army’s Senior Center provides a safe and comfortable place to countless elders over the years and continuous to serve more seniors in need.

“It’s heart-warming to see all the content, happy faces of the elders and their grandchildren while we serve the lunch and participate the games. We are happy to be able to provide service to the Salvation Army and be part of the impact they bring to the community every day,” said Steve Lopian, Video Production Specialist at VoIP Supply.

easter-hunt

Big thanks to the Salvation Army for giving us this great opportunity to participate and transform the communities through service together. VoIP Supply looks forward to serving more organizations in the upcoming months!

How to Restart the Polycom VVX 410

For those of us who work forty-plus hours a week, we tend to fall into work routines. For some of us, those routines start as soon as we get to the office. Maybe it’s checking your emails, or maybe it’s grabbing a cup of coffee before settling into our workspace.

But if your job has you on the phone when you first show up to work, then your routine could be returning voicemails, making outcalls or even immediately taking incoming calls to get a jump start on your day.

Whatever the case may be, if using your phone is ingrained in your routine, then you are going to notice a difference if it’s not working properly! Right?

So what happens if you find yourself in a situation where your phone is not working properly? Most people would be referred to the IT department, and we all know the bud of almost every IT joke is “Did you try turning it off and on again?” But if your phone is malfunctioning, unplugging and plugging it back in won’t always do the trick, so I thought writing this How-To blog on how to restart your phone might come in handy!
 

How to Restart the Polycom VVX 410

VVX410As an example, we will use the Polycom VVX 410. Restarting this phone is actually quite simple and could help restore your phone’s proper functionality. All you have to do is:

  1. Select Settings from the Home view
  2. Select Basic followed by Restart Phone
  3. The message Are you sure? will display
  4.  If you are sure about restarting your phone then press Yes

That’s it! After this, the restart process will begin and once it is finished, your phone will return to the default Home screen display. If you are still having issues with your phone after restarting it, then at least you can tell your IT guy “I didn’t just turn it off and on again….I RESTARTED IT!”

Do you have a Polycom VVX410 on your desk? Have you tried this trick when your phone wasn’t operating correctly? Let us know! We want to know!

Get a FREE Sangoma s500 IP Phone at the Sangoma Roadshows 2017!

April 12, 2017 by Ying-Hui Chen

sangoma-roadshow-17Are you curious about Sangoma’s latest technology or are interested in being a partner with Sangoma? If yes, then you are in luck! VoIP Supply is co-hosting three roadshows with Sangoma in Ohio and Pennsylvania this May. You will have the chance to see and learn the latest IP telephony products and solutions from Sangoma and learn the advantages of partnering with Sangoma.

This event is FREE to attend, but pre-registration is required. Follow the links below to register!

Tuesday, May 9, 2017

Night Town
12387 Cedar Road 

Cleveland, OH 44106

Register Here

Wednesday, May 10

ROCK Bottom Brewery
171 Bridge St.

Homestead, PA 15120
Register Here

Thursday, May 11

BrewRiver GastroPub
2062 Riverside Dr

Cincinnati, OH 45202

Register Here

 

Get Your Free Sangoma s500 IP Phone

Sangoma s500If you attend the roadshow, you’ll not only get to test drive the Sangoma phones but also receive one to keep. (Limit 1 phone per company. Must be present to claim your phone.) Attend Sangoma Roadshow(s) and get your own s500 IP phone to experience yourself!

At this event, you will also….

  • Learn how to leverage the Sangoma Partner Program to increase your bottom line
  • Get up to speed on the latest developments in our unified communications solutions, including Sangoma phones, FreePBX, PBXact UC, SIPStation, FAXStation, and Zulu UC
  • Connect with key members of the Sangoma team and grow your network
  • Enjoy complimentary snacks, beverages, cocktails, and hors d’oeuvres

We look forward to meeting you at the roadshow!

What Is IP Paging?

April 11, 2017 by Ying-Hui Chen

ip-paging

Paging systems are everywhere. You may have seen them in schools, businesses, hospitals or factories. It is a common system that we use for mass notification in a large, spacious area. Traditionally, businesses use analog paging systems, which are proprietary, inflexible and not easily managed. Nowadays, more and more organizations are switching to an IP paging system.
 

What is IP Paging?

Different from a traditional analog paging system, IP paging is a more powerful version of the analog notification system that can be combined with your VoIP phone system and data networks. With an IP paging system, you will be able to increase efficiency significantly and better utilize the technology you already have in place.

ip-paging-for-schools.banner

How Can I Benefit From Using an IP Paging System?

We know you might not be excited about changing your existing paging system that has been there forever, however, the benefits you can get from installing an IP paging system will significantly outweigh what you’ve sacrificed and make your organization more competitive.

A properly installed IP paging system will allow you to quickly communicate with your mobile workers and will lessen hold times for internal and external calls. It is also more reliable than an analog system. Most IP paging systems can be powered using Power over Ethernet (PoE), which receives power via your network switches. By using uninterruptible power sources for your network switches, your IP paging will operate even when the power is down. See below for some other popular benefits of having an IP paging system:

  • Shared network infrastructure
  • Lower installation and implementation costs
  • Seamless integration into existing networks including legacy analog wiring
  • Simple installation and configuration
  • Scalable to intercoms and paging stations – locally, regionally or globally
  • Remote control and simple end-point expansion in intercom systems
  • Software based zone management in paging systems

 

Want to Learn More?

ip-paging-new-guideIf you want to learn at your own pace, be sure to check out our IP paging buyers guide for a detailed IP paging system explanation. You can also visit our IP paging page for more product information.

The ideal paging system varies case by case as everyone has a different situation. But don’t worry! That’s what our experts at VoIP Supply are for. Contact us at 1-800-398-VoIP today if you have any questions!

The VoIP Addict’s Guide – Redundancy in the Cloud: OpenSwan VPN

April 10, 2017 by Marc Spehalski

A few weeks ago, I wrote about redundancy in the cloud, mainly using AWS (Amazon Web Services) as an example.

Today, we’ll talk about how to connect multiple regions together through a VPN so that systems can synchronize local IP address to local IP address. Some systems will allow you to send backups and perform a restore over the Internet to public IP addresses, but in the event, you are using one that doesn’t, a VPN will be required. Connecting different regions together is important because sometimes entire regions on a cloud platform can suffer from catastrophic failures as recent events will prove. Placing all of your eggs in one basket, as they say, is a bad idea. Unfortunately, when it comes to AWS, there is no mechanism to route traffic to a geographically separated region over AWS alone. I have no idea why, but that’s just the rules the AWS gods have directed us to follow. So, to fix that, we need to create a VPN.

Fortunately, there all sorts of canned VPN solutions. The downside is: they generally cost quite a bit of money. You’ll find that you will need to pay a subscription fee on top of AWS usage charges for a Palo Alto, Brocade, or Fortinet virtual appliance. While these are great to have, they might be cost or operationally prohibitive for your environment.

Thankfully, there is another solution, and it’s called OpenSwan. OpenSwan is a quick and easy way to turn a Linux machine into a VPN server using IPSec. The major benefits are that it’s free to use and install, and it can run on a cheap instance on AWS (free tier). Meaning, you’ll essentially just pay for storage, which can be small at 8 Gigs per machine. You’ll, of course, need two of these Linux instances, one per region. Let’s create a hypothetical scenario, configure a VPN between two AWS regions, and route traffic appropriately.

Imagine an East and West region with non-overlapping IP addresses in their respective VPCs (virtual private cloud). If you’re not familiar with AWS, the VPC is the top hierarchical unit which contains subnets. Within the subnets are your instances. In our example, the West VPC uses 10.0.0.0/16, with a single 10.0.0.0/24 subnet configured, giving you 254 hosts minus a few that AWS uses for the Internet gateway and DNS. The East region uses 172.16.0.0/16, with 172.16.0.0/24 carved out of it, which also allows 254 hosts minus a handful. In each region, there will be an IP PBX, and OpenSwan server. The West is designated as the primary site for phones to register to, and the East as the warm spare as described in my last post. In the specific case of FreePBX, the warm IP PBX will perform a backup of the primary via the VPN,  save the configuration locally, and restore it so it becomes an identical copy with the exception of network settings. In the case of Wazo, the VPN would be used for more frequent synchronizations along with a ping probe to monitor availability. The figure below depicts our scenario (please excuse the Visio drawing):

vpn-scenario-image

Let’s build our VPN (IPSec with PSK).

Somme AWS and Linux experience required.

  1. Launch two new instances of Amazon Linux in the FreeTier (t2.micro). The VPN is meant for synchronization only, so it doesn’t need a lot of horsepower or network performance.step1

 

step-1-2

2. Attach Elastic IP addresses to your instances.

step2

3. Route traffic for the opposite region to your new instances.

step3

4. In the security groups for each OpenSwan server, allow the Elastic IP address of the opposite server. You will also need to allow the opposite subnets in the security groups of the IP PBXs. Below are catch-all rules:

step4

5. Log into your instance update, and install OpenSwan on each.

step5

6. Uncomment (remove the’#’) the last line in /etc/ipsec.conf to include *.conf files in /etc/ipsec.d

step67. In /etc/sysctl.conf, modify net.ipv4.ip_forward to equal 1, and add:

net.ipv4.conf.all.accept_redirects=0

net.ipv4.conf.all.send_redirects=0

step7

8. Create the configuration for the West region OpenSwan instance.

step8

 

9. Create a .secrets file for the West region OpenSwan instance.

step9

 

10. Do the same on the East OpenSwan instance.

step10

step8-2

 

11. Restart the network service on each server and start the VPN.

step11

12. Check your VPN status.

step12

Verify connectivity by pinging each opposing OpenSwan’s internal IP address and also the IP addresses of the IP PBXs. You’ll also want to make sure each IP PBX can communicate across the VPN as well. If you are modifying these configurations to fit your own specific setup and the VPN fails, check to make sure all of your IP addresses are correct and that your security groups are allowing the traffic. After any corrections are made, be sure to restart ipsec by using ‘service ipsec restart.’

If all went well, you now have the ability to synchronize or replicate your IP PBX configuration. I’d like to add and make clear that the scenario and configuration above should strictly be considered a proof of concept and shouldn’t be used for production. If you are thinking of employing a similar setup, make sure you are more specific with your security groups (mostly with allow protocols, and outbound connections). You should also consider narrowing your subnets to something significantly smaller if you won’t be needing so many IP addresses. There are also several ways to configure OpenSwan. I chose PSK in this example because it is the most simple to configure, but check out the OpenSwan wiki for more options.

Thanks for reading and Happy VoIPing!

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