VoIP Supply received the Gold Level Distribution Partner Award by Grandstream at Channel Partners event this year. This award is to recognize VoIP Supply as a valuable partner with Grandstream and thank them for their dedication in marketing and sales efforts.
VoIP Supply is committed to building strong relationships with our partners, employees, customers and the community to bring the greatest value at all time. We are honored to be Grandstream’s long-time partner and share the same value and dedication.
Thank you to Grandstream for this special award! We look forward to serving more customers together in the future!
Are you a Patton Channel Partner who wants to learn about Patton at your own pace? If yes, then you are in luck! Patton now offers their partners a new online academy training system. It is accessible 24/7 on the world wide web and it’s easier and most cost-efficient to get certified.
You will build the skills you need to install, configure and support Trinity-based SmartNode VoIP products all online.
How Do I Take The Courses?
Patton Partners can order courses for their technicians by purchasing licenses for each student who wants to enroll, all you need is their name and email address to get started!
Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.
Grandstream DP750 Ringing Stopped Working. What Can I Do?
Q: I have a handful of Grandstream DP750 with headsets at different customer sites and they all experience similar inbound call issues. The most common is that the phones will work fine inbound and outbound after a reboot but within a few minutes inbound ringing stops working but outbound calls work fine. Please advise.
A: Try factory reset the phone after the firmware upgrade and re-register the handset to the base station. It should solve your issues. Here is the DP750/DP720 Firmware Release Note for your reference: http://firmware.grandstream.com/Release_Note_DP750_DP720_1.0.2.16.pdf
Stay Tuned
Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us please submit a technical support ticket or contact our VoIP experts today at 866-582-8591.
“Channel Partners Conference in Las Vegas early this month was a success for us!” Said Don Stefanie, Channel Manager at VoIP Supply.
My team and I had a great time meeting a lot of potential VoIP Service Providers and getting to know what area(s) they are looking to improve or issues they are trying to find a solution for.
One overriding message I heard from multiple Service Providers was that while apps and softphones are part of their offering, they still have an ongoing need for hardware but want to avoid handling it themselves.
Why? The top reasons that were brought up were that it’s time-consuming, they have to manage and maintain high inventory levels and costs, and the lack of staff to handle their orders. Therefore, more and more Service Providers are searching for a dedicated fulfillment professional team that allows them to live in a just-in-time world featuring:
No product touch
No equipment receivables
Inventory visibility
Custom branding, inserts, and packaging
Responsive service and technical teams solving issues that arise along the way
A technical team that frees up the Service Providers’s technical staff to focus on their end client’s experience
And that’s exactly what Fulfillment by VoIP Supply provides you. In most cases, we can take that product touch off your shoulders and have you up and running on our portal in 3 to 5 days! Run a more effective and efficient program with improved margins.
If you are interested in learning about our Fulfillment service, please don’t hesitate to contact me, Don Stefanie, Channel Manager at VoIP Supply, at 716-213-6906.
Different jobs come with different environments and with those environments comes many different people. No one is the same, so it is important that the tools we use every day have preference settings so that we can adjust them the way we want.
This is something that can help us make our day easier at work, and help assist us in performing our tasks better. If you work at a desk, then chances are the thing that you are going to be able to customize the most besides your computer, is your desk phone.
For this week’s basic “How-To”, we are going to go over how to define the backlight on your deskphone. Doing this is very simple and the way you do it is almost universal to every IP phone with a backlit display.
For the sake of this blog, we are going to use the AudioCodes 430HD as an example. If you find that the backlight on your phone is either turns off too quickly or stays on too long, then just follow these simple steps!
How to Define the Backlight on the AudioCodes 430HD
Access the Backlight Timeout screen by pressing Menu> Setting> Backlight Timeout
From here you can navigate to select Always on, 10, 20, 30, 40, 50 or 60 seconds
Once you have chosen your time, simply press the Select softkey to apply your settings
The final step is to press the Save softkey, and your backlight settings will be changed
It really is that simple! Now your backlight will function exactly the way you want it to, and there is nothing better than having things go your way! Am I right?
Do you use the AudioCodes 430HD for your deskphone? If not, what phone do you use? How is the backlight display? We want to know!
If you are a VoIP user (or thinking about being one), you must have heard the buzz word: Open Source PBX. But what is it? What does it do? Let’s find out.
First, let’s talk about PBX.
What is PBX?
PBX or “Private Branch Exchanges”, is a private telephone switchboard within an enterprise that allows multiple enterprise users to switch calls among them and share a certain number of external lines.
Unlike a traditional PBX that has a limited number of outside telephone lines and to a certain number of internal extensions, PBX phone system shares the lines for making calls. This kind of phone system avoids the cost of having a line for each user to the central telephone office.
Back to the topic– So what is an Open Source PBX?
What is an Open Source PBX?
An open source PBX system is a PBX with an underlying operating system and PBX software that is made generally available to the public for free. Because the operating system and software are free, an open source PBX system is very low in cost comparing to proprietary PBX systems. It also offers unlimited flexibility to any type of business.
Types of Open Source PBX Systems
There are basically two types of Open Source PBX systems:
“Pure” open source PBX: A PBX system that has an underlying operating system and PBX software that’s made available to the public for free under GNU General Public License. Asterisk is a popular choice of open source PBX system.
Open source based: A PBX system with an underlying operating system and PBX software that’s open source at the core, but proprietary codes were built on top of it. Switchvox is an example of this type of PBX system.
April 25th, 2017 – Paula Griffo, VoIP Supply’s President and CFO, completes her 10-year milestone with VoIP Supply since April 2007.
She started working at VoIP Supply during its most difficult fiscal year and successfully transformed this startup into the promising, strong business it is today.
“We wouldn’t be the same without Paula’s effort and determination. I am extremely grateful for what she has done for VoIP Supply.” – Ben Sayers, CEO, and Founder of VoIP Supply.
Matching an unwavering work ethic and passion for finance with an accomplished and diverse background in the field of corporate accounting, Paula brings over a decade of experience to VoIP Supply. Since 2007, Paula has provided strong leadership in transitioning VoIP Supply’s finance department through the implementation of a number of initiatives designed to establish various internal controls, development of strong financial statements and the utilization of financial analytics to make sound business decisions.
As Chief Financial Officer, Paula is responsible for the strategic direction, operation, and management of VoIP Supply’s financial resources. And with her promotion to President and CFO in August 2013, she now also oversees the company’s entire day-to-day business operations including a focus on improving processes and procedures, employee development programs, departmental strategies, and business development.
“I was presented with an exciting opportunity, a start-up growing at triple digits, that was really a dream for someone like me. It was chaotic and a challenge that was very satisfying with every win we had. I really can not believe it has been 10 years. I would like to thank the entire team for making the last 10 years incredible! It is a joy to work with such great people and I am proud of what we have accomplished during this time.” – Paula Griffo, President and CFO of VoIP Supply.
Congratulations Paula! Thank you for all of your hard work and dedication to VoIP Supply and all of us!
This is the perfect phone for call centers and cubicle employees. With an intuitive user interface, HD Voice and easy integration with third party applications, this desk phone has you covered.
This mid-range IP Phone works with most SIP PBX’s and third party Unified Communications platforms. The VVX500 has (2) USB ports, so that you can use it as a media and storage application allowing you to add a digital photo frame, news, sports, weather and more on the phone’s display.
This is the conference phone for small conference rooms and executive offices. HD Voice will enable your communication to be clear and life-life. The seven foot microphone will pick up audio from up to 7 feet away and can support up to 6 participants.
Value- Refresh products represent an exceptional value as they can be purchased for 20 to 25 percent less than their new equivalent retail price.
Reliability – You can be assured that each product has been fully tested and ready to perform just like it was when originally purchased.
Performance – All Refresh products go through an extensive reconditioning process which includes feature/functionality testing, component replacement (if necessary) and software upgrades.
Warranty – Every Refresh product comes with a standard six month warranty that covers mechanical failures and defects. In addition, VoIP Supply also offers an additional six months of protection through the Plus 6 warranty.
How important is QoS? It is extremely important. Especially for businesses that rely on their phones to be successful. But first, let’s start from the beginning. What does QoS stand for? It stands for “Quality of Service”.
What does QoS mean?
Well, it can mean a few different things but when it comes to VoIP, it’s simple. It’s how well your customers can hear you on the other line! As I had mentioned earlier, and I’m sure you will agree, this can be very important to businesses with call centers, inside sales teams, and customer support teams that use VoIP.
It is important to make sure you are ensuring the QoS of your phone calls! Doing this goes hand in hand with the way your business uses the Internet. I know this might sound confusing and right now you are probably saying “Why would the way I use my Internet affect my business’s quality of service?” So, allow me to explain.
Everything within your business that needs the Internet is hooked up to a router, most likely in your server room. It’s there that everything fights for whatever bandwidth that is available! If this is left unmonitored, bandwidth powerhouses like streaming video, or uploading will take as much as it wants. Kind of like an all-you-can-eat buffet!
When this happens, it leaves other things, like your VoIP phone system, with not enough bandwidth to function properly. This is where you can experience packet loss, resulting in voice delays, broken connections and even dropped calls.
But with a QoS router, like the Patton Smartnode 5200 Enterprise Session Border Router, you are able to prioritize how much bandwidth is used, and where it is used. This puts the bandwidth focus on your business’s important Internet assets, like your VoIP Phone system, but won’t starve other things in your office, like video conferencing or streaming videos.
So if your business is experiencing VoIP troubles and you can’t figure out why, it may not be your VoIP service provider. You might just need a little QoS!
How do you manage the bandwidth in your office? Do you use the Patton Smartnode 5200? Or something different? We want to know!
April 21st, 2017 – Microsoft released the April update for Skype for Business on Mac. Currently, Mac users are provided with features such as one-click to join, edge-to-edge video, and full-screen sharing. This April, Microsoft brings more improvements to support File Sharing during a chat for Office 365, and other advanced features include:
The video preview and button for answering calls via a notification
Users who receive calls from Delegate on behalf of Delegator will now be able to see the call made on behalf of Delegator
The contact names are sorted out alphabetically
Users are properly informed their meeting join request has been denied when trying to join multiple times
VoIP Supply received the Gold Level Distribution Partner Award by Grandstream at Channel Partners event this year. This award is to recognize VoIP Supply as a valuable partner with Grandstream and thank them for their dedication in marketing and sales efforts.
