VoIP Supply Participated in UB REALM Program to Mentor Students

May 22, 2017 by Ying-Hui Chen

VoIP Supply is more than just an e-tailer. As the first B corporation in WNY, VoIP Supply is not just dedicated to providing the best quality of VoIP products and services to our customers but also committed to being a responsible business to our customers, employees, local community, and environments around us.

Last week, we participated in the UB Real Experience and Leadership Mentoring (REALM) Program to introduce UB students into our daily working environment.

About UB REALM Program

The REALM program is designed to help UB students bridge the gap between their education/ and the real business environment. It is a full-day program that lets students shadow a professional in Buffalo-Niagara region or New York City metro area held each semester.

voip-supply

Meet with the Professional at VoIP Supply

We are happy to host two UB students (Brandon Echeverria and Shu Ya Li) visiting VoIP Supply. Our Marketing Supervisor, Mary Cheney, gave the students a tour of VoIP Supply’s office and warehouse and introduced them to the whole marketing team to learn a variety of Marketing professional roles and discuss the marketing tools, professional skills, challenges, and joys involved in the team’s daily work.

The students learned how each role plays in the marketing department and how they cooperate with one another to deliver maximum value to the organization. They also had an insightful discussion with our team regarding preparing for interviews for a marketing position.

Check out the video below to see what Brandon has to say about his visit!

We are thrilled to have the chance to meet young professionals and guide them to a real hands-on business world. Thank you to University at Buffalo for giving us this unique opportunity to network with UB students!

“I think programs like this are so important for students in any field. It provides them with real-life experiences and gives them the opportunity to network with business professionals in their community,” said Mary Cheney, Marketing Supervisor at VoIP Supply. “Participating in programs like this is how I got my career kicked off and I’m so happy my team and I could pass along what we have learned to these students.”

How to Change the Language on the Yealink T42S

May 18, 2017 by Steve Lopian

It is no secret that entry-level IP phones are packed with features. They even do more than regular analog phones, period. Even as you climb up the IP phone scale to an executive level phone, it always seems like the phone will have some features that you could never imagine using.

But as we all know, there will come a time where you will need to use something that you never thought you would ever use, and this doesn’t just apply to your desk phone! This happens all the time in our everyday lives. As much as I’d like to blog about the time I actually needed to use a check to pay for something, we have to stick to the world of VoIP!

How to Change the Language on the Yealink T42S

So, today I am going to let you know how to change the language on your Yealink T42S! Doing this is actually quite simple. Just follow these few easy steps:

Press the Menu button followed by Settings >Basic Settings >Language
Press the up or down arrows on the phone to select the language of your choice
Press the Save softkey to accept the change

And that’s it! After you save this change the text on the phone will change to your selected language. This may come in handy for users that need to see a different language other than English because the phone will display the English language by default. Other language examples to choose from are Chinese (Simplified), Chinese (Traditional) and French.

For those of us who use the English language natively, I cannot say when you will actually need to use this feature, but there are many different jobs and situations out there. For example, maybe you have a client visiting your office from overseas and he or she needs a desk and phone to use while they are visiting. No matter what is better to be prepared than not knowing at all! And of course, this could also be used as a pretty funny office prank too.

Have you ever needed to change the language on your desk phone? Let us know, and let us know why you needed to!

Grandstream GDS3710: Deployment Scenarios

by Youleidy Vega

deployment

Grandstream GDS3710: What is it?

The GDS3710 is a new hemispheric HD IP Video Door System that can be used to monitor an area from wall to wall without any blind spots. This high-definition IP surveillance camera provides 180-degree coverage for maximum security. It has 1080p FHD video resolutions for clear video in all lighting conditions.

The GDS3710 is also an IP Intercom that serves as an access control unit. It has a built-in digital microphone that can pick up noise up to 1.5 meters away. It also has a built-in HD loudspeaker with a range of 3 meters. The GDS3710 features full duplex audio with advanced Active Echo cancellation (AEC) and Background Noise Suppression so that you can hear only what is important.

Different Access Options:

Independent Access: Controlled Access:
RFID cards or fobs Ring doorbell
Custom numeric codes Dial an extension
Guest codes (with time settings) Motion detection
Dual authentication (RFID & code combination)

The GDS3710 supports alarm-in and alarm-out technology with (2) alarm inputs for door sensors or other like devices and (2) alarm outputs for electric locks, light switches or like devices.

Where can the GDS3710 be used?

Home Security

The GDS3710 is ideal for home security and access control. Users can monitor the perimeter as well as use the GDS3710 as a way to let visitors in and out of the property. You can set the GDS3710 to only sound when someone rings the doorbell, or you can also set it to detect motion and trigger an alarm.

residential

Small and Medium Businesses

The GDS3710 is a great tool for small to medium sized offices, apartment units or dorms where there is a need to control who enters a building. The GDS3710 can be programmed to require a custom numeric code, a RFID card or fob in order to gain access to a building or area.

smbs

Multiple locations

In a multiple location scenario integration with Grandstream’s IP PBX’s and Video Recorders would be essential for seamless integration. A PoE Switch will also be necessary. The GDS could be used to control more than entry into a building. It could be used to control lighting and trigger alarms for specified scenarios.

multiple

Facility Complex

Similar to a SMB deployment, the GDS3710 can be used to serve as an access control unit in an office, school or housing complex. When used with a Grandstream video phone, for example, a receptionist would be able to see who is standing at the door of the office right on her desk phone. The receptionist would be able to talk to the visitor and open the door directly through the deskphone.

housing-complex-office-and-school

GDS3710 and Grandstream Phones

The GDS3710 can be used with Grandstream’s GXP2100 Series allowing users to open and close doors, store snapshots, watch live video feeds as well as use the intercom functionality through the phone’s interface. The GDS3710 can also be used with Grandstream’s GXV3275 and GXV3240 for full integration including motion detection configuration to store video feeds.

When used with Grandstream’s GXP1600 Series and GXP1700 Series users will only enjoy the Intercom feature, voice only.

GDS3710 and Grandstream Video Recorders

You can record to the Grandstream GVR3552 and the GVR3550 and also directly store live video feed.

How is the GDS3710 Managed?

You can manage your GDS3710 through the GDSManager, a free management software. Through the manager you can manage the RFID cards, view reports for door entrance as well as manage attendance.

gds-manager

The GDSManager is available to download on Grandstream.com. Go to the “Resources” page and then find the GDS3710.

GDSManager Manual

GDS3710 General Deployment Reference Sheet

When I try to edit in the web interface it claims local file has higher priority…

May 17, 2017 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Grandstream DP750 Ringing Stopped Working. What Can I Do?
. Today, we have more new real questions and answers from VoIP users just like you.

When I try to edit in the web interface it claims local file has higher priority…

Q: These phones were provisioned for intermedia. We changed from 3-digit to 4 digit extensions and all the settings for each phone’s line 1 in regards to message center are wrong. When I try to edit in the web interface it claims “local file has higher priority”. If I export and then reimport the local file, having made the changes needed, those settings will still not get overwritten… what is going on?

A: I understand but this message here “local file has higher priority” means the XML/cfg file is coming from the provisioning server not you “locally” and this is why any changes you make won’t impact any new configuration. Some hosted PBX providers will lock their customers out from configuring the phone WebUI and or features on the UI because its not to their “standard” The tech might not be aware that when they provision phones, the customer is not able to edit. Maybe there is something in their portal I can see to disable, such as SIP credentials.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

Grandstream’s Beta Testing on a New Outdoor Long-Range WiFi Access Point

by Ying-Hui Chen

Are you using or selling Grandstream’s GWN WiFi products? If yes, you may be excited to hear this!

Grandstream is looking for ideal candidates with extensive experience in the WiFi Networking industry to test their new outdoor long-range WiFi Access Point (AP). This new WiFi AP will be a new addition to their existing line of wireless networking products: the GWN series. Check out some features you can expect:

Wave 2 802.11ac WiFi AP with 2×2:2 MU-MIMO and beam forming technology
Dual-band wireless throughput of up to 1.27Gbps with coverage range of up to 275 meters
Dual Gigabit network ports with PoE (802.3af) and Kensington security lock
Supports up to 16 SSID per radio and 450+ concurrent clients per AP
Waterproof and extreme temperature resistant for outdoor deployments (operates from -30℃ to 60℃)
Embedded provisioning controller to manage up to 30 GWN76xx WiFi APs without separate controller hardware/software

The deadline to apply is May 31st, 2017! Apply today here.

You can also apply at Grandstream’s Beta Club to be a member of the Grandstream Beta Club for the opportunity to become an exclusive beta tester for their future products.

CopperLink 1101 PoE Ethernet Extender Breathes New Life into Circuits

by Ying-Hui Chen

Feel trapped by the limited distance of your Ethernet? Always have to relocate your device from a perfect spot because the Ethernet and power outlet are out of your reach? Thanks to the CopperLink 1101 PoE Ethernet Extender, you can finally say goodbye to those days and welcome a new level of flexibility!

If you are using a standard Ethernet, you may have noticed that there’s a 328ft (100m) distance limitation that restricts location options fro device installation. It also requires CAT 5 cabling or better, which often leads to installing new cabling infrastructure that may involve tearing into walls, ceilings, or worse.

The flexibility of device location makes a huge difference when it comes to such applications as building security or hospital monitoring. And that’s where CopperLink 1101 Extender comes into play.

What Does the CopperLink Ethernet Extender Do?

The CopperLink 1101 Ethernet extender extends an Ethernet or network segment beyond its distance limitation and enables Ethernet connectivity over previously installed copper infrastructure. The solution breathes new life into circuits previously deployed for such traditional non-IP applications as RS232/485 controls, alarms, CCTV, analog phones, intercom speakers, and others.

With the CopperLink Extender, you can now install your IP terminal equipment exactly where you need it and instantaneously install PoE-compliant devices such as Wireless Access Points (WAPs), IP cameras, IP telephones, IP door stations with no additional overhead cost. See some highlighted features below:

Ethernet Extension – Extends 10/100 Base-TX Ethernet over 3300 feet (1005 meters) using 2-wire, 24-AWG twisted-pair, CAT 3, CAT 5e/6/7, or coaxial cable.
Delivers PoE – PowerPlus technology powers up both the remote CopperLink extender and the PoE enabled the device connected to it. No power is required at the remote location.
Transparent LAN Bridging – Passes higher layer protocols, including 802.1Q VLAN tagged and untagged packets. Fully transparent to various video compressions schemes such as WMV, MPEG-4, and MJPEG.
Plug and Play – Modems need no configuration to operate, Ethernet ports are auto-sensing 10/100, full or half-duplex.
Made in the USA – This Patton equipment is designed by Patton engineers and built in Gaithersburg, Maryland facility. Patton’s American-made manufacturing process delivers high-quality networking solutions with reliability you can trust.

Grandstream Affinity Creates an Intuitive and Powerful Connection

May 16, 2017 by Ying-Hui Chen

The VoIP Supply team gets a lot of questions from VoIP users over time. Lately, we have received some about Grandstream Affinity. What is Granstream Affinity? How can Grandstream customers benefit from it? Let’s find out together.

What is Grandstream Affinity?

Grandstream Affinity is a free application that links your computer and the GXP endpoint in one Computer Telephony Integration (CTI) solution. This is publicly available for anyone to use and download.

grandstream-affinity It is utilized to connect between a computer and phone and increase call efficiency and overall work productivity. Users gain access to smooth call management with the Grandstream GXP2100 and GXP1700 series phones via desktop running Grandstream Affinity.

Grandstream Affinity features powerful call management (e.g. call control, such as call hold, do not disturb, call forward, conferencing) and easy contact synchronization. It is also capable of communicating with any of Grandstream’s UCM series of IP PBX, for fast discovery and configuration.

How to Set Up Grandstream Affinity

After downloading the application through the “Resources” section of any GXP phone’s product page on Grandstream.com, you can choose Simple, Advanced or Discovery setup mode. Each provide convenient configuration possibilities to any deployment.

Simple mode gives you a fast integration between your computer and desktop phone; Advanced mode enables you to discover Grandstream Affinity capable phones within the same network. Discovery mode allows you to pair GXP phones with CTI functionality that broadcasts their IP addresses using mDNS.

For more information about Grandstream Affinity, download the Grandstream Affinity brochure and the User Guide here! Or call our VoIP Specialists at 1-800-398-8647.

12 Sangoma UC Features Bring Parents, Students & Teachers Together

May 15, 2017 by Ying-Hui Chen

school
Managing schools can be challenging without a right communications solution. Sangoma provides modern UC phone systems that not only increase faculty productivity but also build a more secure learning environment for students. See how you can bring parents, student & teachers together effortlessly within your school premises by leveraging the top 12 UC features Sangoma provides!

#1 Hotdesking – Teachers can log into any phone and have all their features follow them.

#2 Phone Apps – Over 13 phone apps available for staff and teachers to utilize the graphical display for features like Follow-me, Call-forward, Call Flow Control, and more.

#3 User Control Panel (UCP) – Check voicemails and set up conference calls with your own unified control panel.

#4 One Extensions – Log in and out of any IP phone one the campus and access to all the settings of a user’s phone including extension, voicemails, contact lists, and customized menus.

#5 Follow Me – Configure your extension to try other phones (mobiles or other desk phones) if there is no answer at your main extension.

#6 Voicemail to Email – Here any voicemail message gets attached as a sound file and sent to your email of choice. When combined with a smartphone it provides a great way to stay in touch.

#7 Fax to Email – Instead of relying on old fax machines and mail bins for individual users, with paper copied being lost or sitting in a mail bin for days, faxes can be sent directly to the recipient email.

#8 Smart Paging – Leverage your phone infrastructure to deliver same functionalities.

#9 Fully automated modern bell system

#10 Paging Pro – A FreePBX module that creates complex schedules

#11 Automated alerts – Emergency automated alerts that can be played on a recording

#12 Visual alerts – Send alerts to phones and light up in case of a school lockdown

Are you using any of the features? Curious to learn more features? Visit Sangoma’s page or just call our VoIP experts today at 1-800-398-8647!

Digium Switchvox: Popular Alternative Solution to a Toshiba Phone System

by Ying-Hui Chen

If you are a Toshiba Phone system user, you must have already heard that Toshiba has stepped out of telecommunication industry and suggested their customers look for new service providers to replace and suppor their systems. Now Toshiba’s warranty on their phone systems is ended!

Switching to a new phone system may sound overwhelming; however, it’s also a great opportunity to upgrade your communications system and take your business to the next level! Today, we are going to introduce you to a popular Toshiba replacement for small to medium businesses – Digium Switchvox SMB Systems.

Take Advantage of Switchvox SMB Systems

Tailored to small and medium businesses, Switchvox systems are designed to be easy-to-use, rich-loaded, and cost effective. With Digium Switchvox, you are in control of your most important asset in business, your voice.

Swichvox SMB comes with three different sizes that can be paired together easily to link your offices and run same software and share the same features from different locations. The Switchboard harnesses your entire communication system by allowing you to control from a web-based, real-time call control panel and stay connected anywhere, anytime with an Internet connection.

If you are looking to replace your old phone system, now is the time! Digium is offering two special promotions to make your switch even better. Be sure to take advantage of them before they expire:

Get special pricing when you replace an existing system with Digium Switchvox.
Receive a free D60 IP phone with full-color display for each new seat purchased on a 3-year Switchvox Cloud unlimited service contract.
See more promotions.

Why Choose Digium Switchvox SMB?

Switchvox SMB is ideal for small to medium sized businesses seeking a full feature set and powerful functionality.
Pay one low price for powerful all-inclusive communications features.
Money saving, easily managed, future-proof Unified Communication solution that grows with you.
Try before you buy – a completely free, no risk/commitment demo.

Ready to replace your old phone system? Have more questions or concerns? Call our VoIP experts at 1-800-8647 today! We will be happy to assist you.

IPVideoTalk from Grandstream Awarded 2017 WebRTC Product of the Year

May 12, 2017 by Ying-Hui Chen

May 11, 2017 – Grandstream Networks, Inc. announced that their IPVideoTalk has been awarded a 2017 WebRTC Product of the Year winner by TMC, a global, integrated media company.

IPVideoTalk is Grandstream’s subscription-based video conferencing and web service designed to improve collaboration. Users can easily link GVC’s to hold meetings from various locations that can also be joined through the web with any WebRTC-enabled browser (Firefox, Chrome) from anywhere in the world.

IPVideoTalk has a user-friendly interface where users have access to many great features such as meeting scheduler, manage contact/ devices, set-up customizable, automatic thank you emails and reporting of the results of a meeting/ webinar. Through the interface, administrators can easily send out invites to corresponding parties by entering their email addresses.

“It gives me great pleasure to honor Grandstream as a 2017 recipient of the WebRTC Product of the Year Award for their innovative product, IPVideoTalk,” said Rich Tehrani, CEO, TMC. “Our judges were very impressed with the ingenuity and excellence displayed by Grandstream in their groundbreaking work on IPVideoTalk.”

Congratulations Grandstream! We are excited to see more customers benefit from this outstanding conferencing solution!

VoIP Supply Participated in UB REALM Program to Mentor Students

About UB REALM Program

Meet with the Professional at VoIP Supply

How to Change the Language on the Yealink T42S

How to Change the Language on the Yealink T42S

Grandstream GDS3710: Deployment Scenarios

Grandstream GDS3710: What is it?

Where can the GDS3710 be used?

Small and Medium Businesses

Multiple locations

Facility Complex

GDS3710 and Grandstream Phones

GDS3710 and Grandstream Video Recorders

How is the GDS3710 Managed?

When I try to edit in the web interface it claims local file has higher priority…

When I try to edit in the web interface it claims local file has higher priority…

STAY TUNED

Grandstream’s Beta Testing on a New Outdoor Long-Range WiFi Access Point

CopperLink 1101 PoE Ethernet Extender Breathes New Life into Circuits

What Does the CopperLink Ethernet Extender Do?

Grandstream Affinity Creates an Intuitive and Powerful Connection

What is Grandstream Affinity?

How to Set Up Grandstream Affinity

12 Sangoma UC Features Bring Parents, Students & Teachers Together

Digium Switchvox: Popular Alternative Solution to a Toshiba Phone System

Take Advantage of Switchvox SMB Systems

Why Choose Digium Switchvox SMB?

IPVideoTalk from Grandstream Awarded 2017 WebRTC Product of the Year

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