When Do You Need to Look at a Hosted VoIP Phone System

July 21, 2017 by Stuart Smith

hosted-service We work with a number of customers who are beginning to explore Hosted VoIP phone service. There are many benefits to having your phone system in the Cloud: technology remains fresh; you pay a smaller fee upfront; no ongoing maintenance fees and many more. There are several reasons why a Hosted VoIP System might be right for you.

Your Business is Expanding

Congratulations! The hard work of you and your staff have provided opportunities for growth. Whether you are adding employees or adding locations, a Hosted VoIP solution is best because you just add telephones. As long as you have a high-speed Internet connection, you can have service anywhere. Most of our Hosted VoIP partners can also provide a softphone that works on your computer and mobile phone.

You Want to Save Money

For many of our customers, they are able to secure significant savings by converting over to Hosted VoIP services. Hosted VoIP service can save you money over time from costly service calls, expensive upgrades, and pricey analog phone lines. Keep in mind that your network will need to support the Ethernet cabling that IP phones work on.

Upgraded Capabilities

Many of our Hosted VoIP Service providers offer features and capabilities that historically are only available to Enterprise level organizations like Unified Communications, File Sync & Share, Conference Bridges, Call Center and Mobility applications. You pay for what you want and what you need only.

Let us know when you want to explore a Hosted VoIP service. Our CloudSpan MarketPlace provides a “one-stop” shop and our experienced professionals are here to help you decide what service provider might be the best fit for you. Call one of our experienced consultants at 1-800-398-8647 today for a free consultation or visit our site for more information about Hosted VoIP Service! Good luck with your search!

How to Reject Calls from a Contact on the Polycom VVX300

by Steve Lopian

It is hard to imagine life without Caller ID. I know I am not alone when I say that I barely know anyone’s actual phone number anymore. Once they are added to my contact list, their name is all that matters.

These days, the same can be applied to your desk phone at work, with the power of VoIP technology, you are able to use your desk phone just like you would use your personal cell phone.

Most of the time, these phones have just about every feature your cell phone has, and in some cases, even more features! I have written past blogs about IP phones having cameras, recording video, and even custom ringtones in the past, so I know the possibilities are basically endless.

But because this is a basic blog that deals with the simplicity of VoIP, I am going to use the Polycom VVX300 as an example. This is an entry-level phone, it has nothing flashy about it, but it is packed with features!

One of these features just happens to be a contact list. You are able to add phone numbers to your VVX300 phone book just like you would on your cell phone. And because we all have that one person who calls all the time, but we never want to answer, you can do more than just ignore the call like you would on your cell phone. You can have the VVX300 automatically reject the call!

How to Reject Calls from a Contact on the Polycom VVX300

To do this is simple. If you absolutely never want to take a call again from an annoying telemarketer, or say, an ex that keeps calling you at work? Then follow these easy steps!

Select Directories from Home view, and select Contact Directory
From your directory, use the up and down arrow keys to select the contact whose calls you want to reject, and press Info
From the contact’s information screen, press Edit
From the Edit Contacts screen, use the up and down arrow keys to select Auto Reject, and select Enabled, and then press Save

And, POOF! From now on, every time that contact calls your Polycom VVX300, the call will automatically go to Voicemail. The one thing this phone cannot do automatically delete your dreaded contacts Voicemails. You will have to do that manually.

Do you have a Polycom VVX300 on your desk? Do you use the Auto Reject feature? If so, who keeps bugging you? We want to know!

Register and Attend VoIP Supply Partner Program Webinars to Win a $200 Gift Certificate to VoIP Supply! (Event Ended)

July 20, 2017 by Ying-Hui Chen

The VoIP Supply Partner Program is designed to assist all of our valued partners who want to offer perfect telecommunications solutions to their clients. Whether you are looking for an opportunity to grow your business exponentially or to bring in additional income, we have the right resources to help you reach your goals!

To better assist our partners, VoIP Supply is hosting four Partner Program Webinars starting on August 16th, 2 pm. Join our webinar to explore our new partner portal and sign up to sell hosted VoIP through the CloudSpan MarketPlace! Reserve your seat now!

You will also have the chance to win a $200 Gift Certificate to VoIP Supply! Must register and attend to be eligible. One winner for each webinar. We will select the winner randomly and announce during each webinar. Don’t miss it!

We have one last partner program webinar left! Click to register for the last training session: (The Webinar has been ended!)

Why Attend the webinar?

Learn about additional offerings for your business, recurring revenue, and the multiple providers to choose from.

Get a quick overview of our new partner program portal where you will have access to marketing materials, training videos and much more.

Receive leads within your region when you sign up to sell service through VoIP Supply.

Your chance to win a $200 Gift Certificate to VoIP Supply!

Why Join our Partner Program?

No minimum commitment

No deal is too small or too large

One program, multiple providers

You are never alone!

Get everything you need for VoIP at VoIP Supply Partner Program! We hope to see you at the webinar(s)!

More from: Small Business VoIP Ying-Hui Chen Partner Program VoIP Supply Webinar

Yamaha YVC-1000MS USB Audio System is Now Skype for Business Certified!

July 19, 2017 by Ying-Hui Chen

Are you using Skype for Business? Good news! Yamaha announced that their YVC-1000MS UC Microphone & Speaker System has now been certified with Skype for Business. This certification will ensure a seamless interoperation with Skype for Business applications.

The Yamaha YVC-1000 is the latest UC communications device from Yamaha. It provides the best quality and most realistic sound, with volume levels up to 95dB. It also provides the user with HVAD (Human Voice Activity Detection) capabilities by filtering out noise automatically and only allowing for the human voices to be heard.

The YVC-1000 supports diverse connectivity in multiple ways:

USB to PC – to support web conferencing

Bluetooth to Smartphone – to support teleconferencing

Audio In/Out to the Video Conference System – to support video conferencing

We are so excited to see that the YVC-1000MS made another milestone to become a truly easy-to-use solution!

More from: Small Business VoIP Ying-Hui Chen

[Comparison Chart] Featured Refresh IP Phones: Polycom IP335, Polycom VVX500 and Yealink SIP-T24G

by Youleidy Vega

Refresh by VoIP Supply offers businesses and residential VoIP users an affordable solution when purchasing VoIP equipment. With Refresh, you can get top of the line used IP Phones at the fraction of the cost of new ones. The phones are put through a meticulous 10 Step Refresh Process to make sure that the equipment works properly and looks great. To learn more about our Refresh process and to watch a video of this process in action in our warehouse, Click Here!

Check out our featured Refresh phones for this month!

Polycom IP335

The Polycom IP335 supports up to two lines and can be powered through Power over Ethernet (PoE). This entry-level phone also has wideband audio so that every call is clear. With noise and echo cancellation you’ll be heard loud and clear.

Up to 2 lines with up to 2 calls per line

Polycom Acoustic Clarity Technology & HD Voice

102 x 33-pixel graphical monochrome display

Integrated 802.3af PoE support (no need for extra cables!)

Dual 10/100 Ethernet ports

Dedicated RJ-9 headset port compatible with wideband HD headsets

Full-duplex speakerphone

XHTML micro-browser for Web applications

Polycom VVX500

The VVX500 is suitable for managers and employees who require more advanced features that facilitate multitasking and schedule-juggling. The VVX500 is an expandable office phone that integrates seamlessly with a wide range of UC environments. The VVX500 features built-in Web applications. It has a “My Info Portal,” that can display stocks, news weather and other streamed content directly on the screen display.

12 lines (registrations)

Gesture-based, multitouch-capable, capacitive touchscreen

3.5-in TFT LCD display at QVGA (320×240 pixel) resolution, 4:3 aspect ratio

Streaming media video playback

Screensaver and digital picture frame mode

On-screen virtual keyboard

Voicemail and video mail support

Dual USB ports (2.0 compliant) for media and storage applications

HD Voice technology delivers life-like voice quality for each audio

Dedicated RJ9 Headset Port

Dual 10/100/1000 Ethernet port with PoE Support

Codec Support: G.711 (A-law and μ-law), G.729AB, G.722, G.722.1, G.722.1C

Yealink SIP-T42G

The Yealink T42G is a beautifully designed IP Phone with a sleek look and high-end performance. This Gigabit phone features Power over Ethernet (PoE) Gigabit connectivity. The T42G supports echo cancellation and full duplex audio so that every call is crystal clear. This is the perfect phone for any size business or employee.

Up to 12 SIP accounts

Optima HD voice

Dual-port Gigabit Ethernet

2.7″ 192×64-pixel graphical LCD with backlight

Paper label free design

PoE support

RJ9 Headset Port, Headset, EHS support

Integrated stand with 2 adjustable angles

Full-duplex hands-free speakerphone

Wall mountable

For more Refresh phones, check out the Refresh Phones page. If you would like to learn more about Refresh or have questions for one of our VoIP Experts, give us a call at 1-800-398-8647!

More from: Small Business VoIP Youleidy Vega ip phones Refresh

The VoIP Addict’s Guide – SD-WAN, and You.

July 17, 2017 by Marc Spehalski

I’ll admit it. The term “Software Defined” or “SD” is as big a buzz phrase as “The Cloud.” I’m not a huge fan of buzz nomenclature, but sometimes it is the best way to describe a concept in a familiar way, especially when discussing technology. If I were playing devil’s advocate, I’d ask: Isn’t everything software defined? Yes, mostly it is, but when you say SD, or SDN (software defined networking), you imply a new iteration of conventional thinking. A new way of doing things, a more flexible, better way.

No longer are we bound to the holy gospel of Cisco, or dedicated internet circuits. We can do things with more intelligent, dynamic, and overall thoughtful methods. Gone will be the days of individually configuring routers and switches because they will all be centrally managed and monitored. Yes, Cisco already participates in SDN, but I’d argue that it’s not always affordable for the average SMB.

Software Defined WAN (SD-WAN) is a concept of centrally connecting and managing multiple sites or branches using a variety of internet connections. For example: DOCSIS (cable modem), 3G/4G, or line of sight wireless. The internet is to reduce dependency on technologies like multi-protocol label switching, which traditionally required leased lines from the same provider. If you’ve had to purchase one, you know that leased/dedicated lines are expensive. You can use SD-WAN to augment an existing MPLS connection or discard it all together which will generate significant savings for your business.

SD-WAN (also referred to as vMPLS) is a feature on services like SimpleWan and can be utilized on their cloud based controller. When you purchase a firewall from them and a subscription to their service, you achieve a single sight picture of your entire network regardless of how many branches you have. Also, I’d like to re-emphasize that SimpleWan, and subsequently SD-WAN is carrier agnostic. So, it does not matter if you have multiple locations from one end of town to the other, or from New York, to Beijing. As long as the devices can connect to SimpleWan, you have a singular infrastructure with potentially very diverse internet connection methods.

You might be thinking: Why not just use VPNs? Well, you are, but with SD-WAN you’re using a variety of technologies that perform the configuration for you, and establish redundant meshed paths that can decide which direction to send traffic based on bandwidth. Like I said before, SD is a new iteration of the conventional.

What does any of this have to do with VoIP? Well, if you’ve read ANYTHING regarding SIP and NAT, you’ve found out they don’t traditionally get along. Leveraging SD-WAN allows you to bypass any NAT traversal increasing your success with two-way audio. A SIP phone is much happier when it can talk to another local IP and the other end. I’d also be remiss in not mentioning that Quality of Service (QoS) in an integral part of SD-WAN which can prioritize voice and video applications.

Give SD-WAN (from SimpleWan) a chance if you’re considering cutting the cord from your expensive MPLS circuits. As always, thanks for reading and happy VoIPing!

More from: Business VoIP Marc Spehalski

How to Speed Dial From a Line Key on the Grandstream GXP1610

July 13, 2017 by Steve Lopian

The world is full of millions and millions of jobs. A lot of those jobs are very different from one another but it’s also fair to say that a lot of those jobs are similar or at least look similar.

There can be tons of jobs that involve a desk, a computer, and a phone, but that doesn’t mean the people sitting at those desks are all doing the same work. Sometimes we need different programs on our computers, and sometimes, we even need our phones to do different things.

By now I’m sure you are all aware of what desk phone can do these days with the power of VoIP, so I won’t get into the fancy-pants features that some people need, or want, to help assist them with their day to day activities.

What I want to focus on for this blog is something basic that can help tons of people at their job, no matter what their daily tasks involved. That basic thing is programming a line key for speed dial!

Everyone has that one number they call over and over and over again, so adding that number so you can dial it with the push of a button has got to make life a lot easier for a lot of people.

How to Speed Dial From a Line Key on the Grandstream GXP1610

For an example, we will use the Grandstream GXP1610. The steps are quick and easy, and if you can’t access the Web GUI on your own, then simply contact your Systems Administrator or your IT department!

Go to the GXP1610’s Web GUI

Go to Settings > Programmable Keys

Configure the Line Key’s Key Mode as Speed Dial

Select the account to dial from and enter the Name and User ID (phone number to be dialed out) for the Line Key

Click on “Update” at the bottom of the Web GUI page

Off hook the phone, or directly press the Speed Dial key to dial out

After completing step 6, you should be on the phone with the number you dial the most faster than ever before! While we used the Grandstream GXP1610 for this blog, you are able to program speed dial to most phones with line keys!

Do you have a Grandstream GXP1610 on your desk? If not, what do you have? Do you use speed dial? We want to know!

More from: Basic VoIP How-To's Steve Lopian Grandstream

Buffalo Business First Featured VoIP Supply’s Cool Office Lifestyle

by Ying-Hui Chen

Amherst, NY – VoIP Supply’s office was featured by Buffalo Business First as a cool office in the Western New York area, highlighting its full-sized kitchen, the entertaining lounge area as well as the two gym areas with a shower!

Walking through VoIP Supply’s front door, a bowl of candies puts some smiles on the employee’s faces. Every Monday, the company starts with an all-staff meeting on the “lawn”, a bright green carpet that looks and feels like grass. Aside from discussing the business goals and performance, the employee of the week is selected to play a Plinko game for prizes including beer, gift cards, and paid time off.

After the office remodeling about two years ago, VoIP Supply’s workplace was brightened up with vibrant colors and posters that encapsulate the company’s five core values. On the second floor of the warehouse space sits the staff lounge with two gym areas, couches, TV set with gaming console as well as a shower for employees to use after a workout. The office is also pet-friendly which means employees are allowed to bring their pets to work.

A full-sized kitchen with a double-sized steel fridge makes sure the employees have enough space to store their lunches and snacks. A full stove, oven, microwave, and toaster are also available at all times.

VoIP Supply’s office sets an example of great work-life balance and makes their employees feel comfortable coming to work every day.

“We work hard, and we play hard,” said Mary Cheney, VoIP Supply’s marketing supervisor. “We’re a family company, and having everything you’d have at home reinforces that.”

See the original Buffalo Business First post here.

Watch the video below to hear what VoIP Supply’s employees have to say about working at VoIP Supply!

About VoIP Supply

Established in 2002, VoIP Supply is known as a leading VoIP hardware and service solutions provider in North America, delivering valuable VoIP solutions for over 125,000 customers worldwide. Located in Amherst, NY with a full team of marketers, engineers, and salespeople, VoIP Supply also operates an office in Las Vegas to provide fulfillment services. To learn more about VoIP Supply visit www.voipsupply.com or call 1-800-398-8647.

More from: Announcements Ying-Hui Chen VoIP News VoIP Supply

Bicom System Certified Interoperability with VTech ErisTerminal SIP Phones

by Ying-Hui Chen

July 12th, 2017 – Bicom Systems announced that they have completed the certification of four ErisTerminal SIP phones with VTech Communications, Inc. This certification guarantees full interoperability of four VTecg ErisTerminal SIP phones with Bicom System’s upcoming release of PBXware 4.1.2 including:

VSP715 ErisTerminal SIP Deskset

VSP725 ErisTerminal SIP Deskset

VSP736 ErisTerminal SIP Deskset

VSP600 ErisTerminal SIP DECT Base Station and Cordless Handset

“Our diverse product portfolio scales from small offices to enterprise level corporations,” said Ernie Levenson, President of VTech Communications, Inc.. “We’re excited PBXware users will have access to a wide range of offerings that add flexibility and increase productivity in the workplace.”

We are excited to see this great cooperation between Bicom System and VTech Communications. Look forward to seeing how this benefit our customers and partners!

More from: Small Business VoIP Ying-Hui Chen VTech

What’s New with Grandstream’s IPVideoTalk? Cloud Recording, Social Live Integration and More!

by Ying-Hui Chen

Grandstream’s IPVideoTalk is a hosted service through Grandstream’s GVC3200 or GVC3202 Video Conferencing System. Already known for its easy and flexible video conferencing platform, IPVideoTalk has now gone one step forward to add more advanced new features. Let’s find out what they are!

Cloud Recording

The cloud recording is available to the host in the web meeting interface. Simple click “Record this Meeting”, your meeting will be recorded and stored directly in your IPVideoTalk user interface. Then, you are able to store, download and delete recordings from the user portal. Recording your meetings has never been easier!

YouTube and Facebook Live Integration

Another exciting new feature is the social media live integration. This is also available to the host right from the web meeting interface. As for now, IPVideoTalk only integrates with YouTube and Facebook accounts. Select either platform and log in to the designated social media account to complete the streaming access. Be aware that there’s about a five-second delay in the live meeting streaming. This feature will make your meeting more interactive and effective! Be sure to monitor the platform while the webinar is going on for comments and questions that might come in on the social platforms.

More New Features

That’s not all! There are more new features you can benefit from. Find out more details here!

Customizable meeting registration pages

Enhanced customization of meeting emails

Q&A support

Dual video presentation stream (WebRTC browsers)

Pause screen sharing

Questions about Grandstream’s IPVideoTalk? Call one of our experienced VoIP consultants at 1-800-398-8647 today.

More from: Small Business VoIP Ying-Hui Chen Grandstream video conferencing

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