Choose a Right eSBC: Patton SmartNode Series Comparison

June 7, 2017 by Ying-Hui Chen

Are you on board and benefiting from VoIP? Greate! But do you have protections for your VoIP network? You may have heard that, like other Internet-based systems, VoIP networks are also vulnerable to IP-based attacks such as denial-of-service (DoS) attacks and identity/information theft. Luckily, with a proper security measure, you will be able to effectively block out the unwanted intruders!

Patton’s SmartNode SIP Session Border Controllers enable Unified Communications for SIP-to-SIP environments and contain built-in security features and Stateful Firewall. They secure the LAN networks from fraud strikes on the Internet. Even better, Patton products come with free post-sales technical support and a 1-year warranty. All products are made in USA. Let’s check out their four most popular SN selections!

The SN5200

The SN5200 Enterprise Session Border Router is designed to ensure security and a high level of efficiency in the VoIP network. Connecting the Enterprise’s LAN to an Internet Telephony Service Provider (ITSP), the SN5200 creates a single conduit for multimedia components including voice, video, and data. This solution also includes SIP-aware NAT and access control list ACLs for maintaining secure communications when SIP traffic crosses the Enterprise edge. See more features:

1 10/100BaseT WAN port, 4 10/100 LAN Ethernet Ports
Complete IP Access Router
Quality of Service Voice priority
DownStreamQoS
Traffic management, shaping and policing
Web/HTTP, CLI with local console and remote Telnet access
Secure auto-provisioning for both firmware and unit/subscriber configuration
Built-in diagnostic tools (trace, debug, call generator)

The SN5300

Consider the SN5300 if you are searching for a powerful solution to create a reliable VoIP and data network. This solution is a CPE-based Enterprise Session Border Router with four SIP sessions and it can be upgraded to 256 SIP sessions when needed. The SN5300 is designed to give users greater network flexibility and assist in easier deploying, troubleshooting, logging, and security. Check out more features:

IP Routing —Policy Based Routing, Protocol Based Routing, Packet Length Routing, Packet Filtering
QoS and Security—Deliver secure, toll-quality voice communications routing
SIP Registrar – License is included in ALL ESBR products.
NO Transcoding
Ethernet— Intelligent 4 port Fast Ethernet BaseT 10/100 (routable and switchable)
WAN Access—Support for G.SHDSL EFM/ATM 4-wire and 8-wire interfaces
Trinity OS—Patton’s Linux based multi-service OS with call control and signaling features

The SN5540/5541

If you are looking for an all-in-one solution for your VoIP system, you won’t want to miss the SmartNode 5541 Series! This solution acts as a VoIP gateway, eSBC, access router and QoS CPE all in one device. It supports up to 8 simultaneous calls for a new standard in toll-bypass, remote/branch office connectivity, and enhanced All-IP carrier services. The SN5541 also undertakes network assessment and monitoring at the customer premise to prevent, reduce and resolve network issues. A truly cost-effective solution! Find more highlighted features:

Embedded Packet Smart Agent for network monitoring and assessment 24×7
Secure zero-touch provisioning (HTTPS) for ease of use
WebWizard, HTTPS zero touch provisioning, SNMP, command line interface
SIPv2, SIPv2 over TLS, ISDN, T.38, G.722 HD Voice, RTP Security with SRTP, fax and modem bypass, DTMF relay.
Interoperable for voice and T.38 fax with leading SIP service providers, softswitch vendors, and major IP-PBX manufacturers

Access to SN5541 Datasheet

The SN5570

As is consistent with all Patton SmartNode products, the SN5570 Series are state of the art ESBRs and also provides policy-based IP routing. This Patton ESBR accommodates 1 E1/T1/PRI, up to 30 VoIP calls or 15 SIP Sessions (SIP B2B calls). It is also upgradable, contains SIP-TLS, SRTP and can support 16 Transcoded Calls, 2x Gig Ethernet and contain an external UI power source. Learn more features:

Supports 30 VoIP Calls
Full VoIP Protocol Support
Full Telephony Features
Outstanding Interoperability
Class A Compliance
High Precision Clock (HP) Option
Supported by SmartNode Redirection Service

Now, take a look at the comparison chart again to see the four products side by side!

ADTRAN NetVanta 3140: A Fixed-Port, High-Performance Ethernet Router

June 5, 2017 by Ying-Hui Chen

The NetVanta Series is a comprehensive portfolio of enterprise-class networking equipment designed to cut costs in your network without compromising performance. Recently, ADTRAN released a new NetVanta family member – the NetVanta 3140, a fixed-port, high-performance Ethernet router supporting converged access and high-quality voice services.

This brand new router is an excellent selection for fast-growing small-to-mid-sized businesses looking for a fast, easy, and extremely flexible solution. It is ideal for carrier-bundled service offerings, and enterprise class Internet access for secure, high-speed, corporate connectivity. Let’s see what hot features it has to offer!

c-fakepath-netvanta-3140-1

Top 5 Benefits of The NetVanta 3140

#1 Flexibility and Redundancy

The NetVanta 3140 is ideal for multiple applications where Ethernet redundancy is needed given the three Gigabit ports that can be either LAN or WAN facing. This solution also features a USB interface that can be used for 3G/4G backup. If your deployment still separates voice and data network, the NetVanta 3140 will be a perfect fit with a single WAN link and the other two Gigabit interfaces.

#2 Feature-rich ADTRAN® Operating System (AOS)

The ADTRAN Operating System (AOS) allows for the support of static and default routes, demand and policy based routing, and provides fast, accurate network convergence using routing protocols such as BGP, OSPF, RIP, and PIM Sparse Mode for multicast routing.

The AOS provides a powerful inspection firewall that can protect against common Denial of Service (DoS) attacks like TCP syn flooding, IP spoofing, and more. Its Web-based GUI comes with step-by-step configuration wizard, management capability, and the ability to upload firmware updates.

#3 Enterprise Session Border Controller (eSBC)

As having an eSBC became mandatory for most VoIP deployments, the NetVanta 3140 also includes an optional eSBC to secure and troubleshoot your SIP to SIP communications. This featured eSBC builds strong, robust network security and enables voice interoperability, delivering a truly converged application platform at the customer premises.

#4 Voice Quality Control

The NetVanta 3140 uses Low Latency Queuing, Weighted Fair Queuing (WFQ), Class-based WFQ, and DiffServ marking to prioritize mission-critical traffic and control network congestion. It also deploys Voice Quality Monitoring (VQM) to capture, MOS, jitter, delay, and packet loss statistics to troubleshoot VoIP calls over the WAN. This diagnostic tool is extremely valuable because it isolates the network issues in real-time and ensures superior call quality at all times.

#5 VoIP Ready

The NetVanta 3140 highlights a specialized SIP ALG that allows SIP traffic to traverse NAT-enabled firewalls. This interoperability allows IP PBXs, phones, and other SIP-based devices to set up, tear down, and pass voice and call control messages seamlessly through the integral NAT-enabled firewall. In combination with the QoS and VQM features, the NetVanta is truly VoIP ready and is available as either a desktop or rack-mountable platform.

Access to the NetVanta 3140 Datasheet

More Benefits to See!

How VoIP Transforms Small Hotel Businesses into Big Players

June 2, 2017 by Ying-Hui Chen

The hospitality industry is extremely competitive when it comes to pricing and services. Especially when customers can get all the information with just a few swipes or clicks on their smartphones and compare you and your competitors side-by-side within minutes.

That being said, how to stand out within that space has become a big topic. You might also be thinking that there’s no way you can achieve this without it costing your business a pretty penny……or is there? What if I told you there’s a way to be more competitive and save more? Let’s check out how VoIP not just reduces your costs but also generates more revenue for your hotel business!

Reduce Costs

Reduce Expansion Costs – VoIP networks reach anywhere with an Internet connection, therefore, when a hotel needs to add a new unit such as a fitness center or a dining area, no extra installation or cabling will be needed. You will also save a lot of trouble and money without closing the location or disturbing your guests for additional installation or maintenance.

Cut Infrastructure Costs – traditional hotels require separate networks to process telephones and data which involves extra costs of installing, wiring as well as the costs of management and maintenance. VoIP uses an existing data network, therefore, eliminating the need for separate networks and too much wiring. Besides, your VoIP service provider will be responsible for maintaining the infrastructure in the cloud, so you can save on the maintenance costs and the cost of hiring IT staff!

Lower Off-site Communication Costs – VoIP Service collects everything under one roof even when you are on the road. Because VoIP call rates are usually fixed regardless of the distance, you will be able to save costs on traveling and long-distance call rates and easily manage group communications from a single source.

Increase Revenue

Guest Phones – By providing your guest more paid communication services, your hotel can open up more business opportunities and generate additional revenue. For instance, VoIP allows you to offer your guests voicemail services, instant messaging, outbound calling, etc.

Customer Satisfaction – In the long run, VoIP service will improve your customer satisfaction and indirectly boost your overall revenue. Ex: Lower customer wait-time by using customized call routing on an inbound number and caller ID.

By integrating your VoIP system with your CRM system, you can also get access to guest information right from the same system, speeding up check-in/out process time and also process special requests such as taxi pickup notification and wake-up calls with more efficiencies. In this way, you can improve convenience and increase customer loyalty.

Effective Communication – VoIP service comes with a lot of useful features such as Find Me/ Follow Me, Call Parking, IM, and advanced analytics which enables effective and efficient staff communications and management. Through the bring your own device (BYOD) solution, your staff can use their smartphones, laptops, or other devices when making calls or sending messages. With VoIP call features, your hotel will be more responsive to customer inquiries and resolve any issues in real-time.

These are just some of the benefits you can enjoy from deploying a VoIP system. VoIP is very flexible and has a lot of potentials. To learn more about how VoIP can help you achieve your business goals, contact one of our dedicated VoIP experts at 1-800-398-8647 today!

Sangoma’s PBXact UC Appliances Comparison – Choose a Right Phone System

June 1, 2017 by Brian Hyrek

In the previous post, I have briefly discussed what PBXact System is and how you can benefit from it. Today, I am going t walk you through the three main popular PBXact UC solutions and help you pick out the right phone system you desire!

The PBXact UC Series includes six phone systems but today we will focus on the three most popular systems: the PBXact UC 40, the PBXact UC 100 and the PBXact UC 1000 system.

The PBXact UC 40 is the smallest on-premise based appliance in the Sangoma PBXact family that is built for small businesses looking for a simple solution without bells and whistles. The PBXact 40 supports up to 40 licensed users and 30 simultaneous calls. It is an advanced on-premise turnkey unified communications platform which integrates all your business real-time voice and IP telephony applications into one full-featured experience. Check out the PBXact UC 40 datasheet here!

The PBXact UC 100 is a user-friendly appliance that supports up to 100 users or endpoints and 30 simultaneous calls. This solution can be easily deployed within minutes and it includes a web-based user interface. Designed for mid-sized businesses, the PBXact 100 comes ready with the ability for analog connection. This UC platform is closely integrated with the most popular phones and endpoint offered in the VoIP market. Check out the PBXact UC 100 datasheet here!

The PBXact UC 1000 is a fully feature business phone system suitable to expand to large contact center environments. The PBXact 1000 is able to handle up to 1000 users or endpoints and 300 simultaneous calls. This system is designed with business communications in mind to integrate with a wide range of IP phones and endpoints. Check out the PBXact UC 1000 datasheet here!

All of the PBXact hardware is built to be of high-performance and all Sangoma hardware carries a one year warranty with options to extend. The PBXact includes the following commercial modules:

Flexible Time-Based Call Routing
Built-In Conference Bridge
Fax to E-mail
Hunt/Ring Groups
Music on Hold
Voicemail Blasting
Find Me / Follow Me Calling
Personal IVRs
Wake Up Calls
Support for Video Calling
Secure Communications (SRTP/TLS)
Announcements
Text to Speech
Calling Queues (ACD)
Interactive Voice Response (IVR)

Some highlighted PBXact UC features include:

Flexible Time-Based Call Routing
Built-In Conference Bridge
Fax to E-mail, Three-Way Calling Support
Voicemail to E-mail
Call History / Call Detail Records
Softphone Support, Overhead Paging
Desktop/Mobile Phone Support
Web-based Config File Management When Needed
Backup and Restore Utilities, WebRTC Softphone
Call History (Details and Recording Playback / Download)
Presence Management, Conference Room Management

Access to the PBXact Series Datasheet

Still can’t find your perfect match? Give me a call at 866-583-0815! I will be happy to discuss your requirements and help you find the ideal solution that meets your business needs.

Find the Headset that works with your Grandstream IP Phone

May 31, 2017 by Ying-Hui Chen

Are you looking for a headset to pair to your Grandstream phone but you are not sure which headsets are compatible? Grandstream phones have tons of comparability options with any headset manufacturers, one being Sennheiser. We understand how tedious it can be to look into each product one by one and filter out the ones that are compatible with your Grandstream IP phones. Let’s sort things out together!

Sennheiser provides multiple corded and wireless headset options to pair to your Grandstream IP phones. The popular choices below are all compatible with Granstream’s GXP1600 Series (small to medium business phones), GXP1700 Series (enterprise phones ) and GXV Series (video phones):

Sennheiser’s Corded Headsets:

headset1 You will need the CSTD 01 quick disconnect cord to use Sennheiser’s corded headsets with your Grandstream IP phones. The quick disconnect cord allows users to easily disconnect the headset from the cable.

If you are looking for a solution without tangled cables on your shoulder, be sure to check out the options here that also work for Grandstream’s GXP Series and GXV Series. Simply connect the device with your IP phone via CEHS-AV 04 cord, and you are ready to talk!

Sennheiser’s Wireless Headsets:

The DW Series
The SD Series
The D10 Series

If you are using GXV3240 or GXV3275 video IP phones, you can also connect with MB Pro Series and PRESENCE Series via Bluetooth.

Want to find out more Grandstream compatible headsets? Download our VoIP headset and phone compatibility guide to learn more compatible options!

VoIP Supply Named a 2017 Finalist for the Buffalo Niagara Business Ethics Association!

by Ying-Hui Chen

May 2017 – VoIP Supply is proud to announce that we were, once again, nominated a 2017 finalist for the Buffalo Niagara Business Ethics Association, an award that recognizes an organization’s ethical conduct both internally and externally.

Being a finalist for the Buffalo Niagara Ethics Association, VoIP Supply demonstrates achievement in displaying and honoring the importance of business ethics. Thank you to Buffalo Niagara Business Ethics Association for selecting VoIP Supply as a finalist. We are proud to be an ethical business and look forward to bringing good influence to the region!

“VoIP Supply has been an extraordinary supporter and leader in our region. We thank you for your commitment, passion, and inspiration.” – Lawley Insurance

The Polycom VVX300: Where did the ghost calls come from?

by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In the previous Mom’s calling Q&A series, we have discussed: When I try to edit in the web interface it claims local file has higher priority… Today, we have more new real questions and answers from VoIP users just like you.

The Polycom VVX300: Where did the ghost calls come from?

Q: We are using Polycom’s VVX300 phones. We have gotten lots of ghost calls and I wonder where those calls came from?

A: The ghost calling is usually created by uPnP or SIP ALG that might be enabled on the router. Be sure to have a password listed on the PBX for your extension.

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.

More from: Q & A Ying-Hui Chen Polycom Q&A VVX300

10 Questions to Ask Your VoIP Service Provider

May 30, 2017 by Ying-Hui Chen

10-questions-to-ask Choosing a VoIP service provider is not an easy task. To select the right VoIP service that you won’t regret, you will have to answer some questions regarding your application such as calling habits, your location, your budget, and the knowledge of your technical staff. Let me share with you the 10 must-ask questions you need to know when selecting a VoIP service provider!

10 Questions to Ask Your VoIP Service Provider

#1 Are you providing a premise or hosted service?

A managed (hosted) service provider reduces your resources and responsibilities while the premise option simply provides the voice network and you administer your own network.

#2 What hardware options are available for my hosted service?

Understand what kind of devices you and your employees need and make sure your service provider has the hardware selection options you want.

#3 What kind of customer service support do you have?

Seek out the service providers comment to investment in their technology and support services. Make sure they have a convenient support channel for you to reach out.

#4 Do you support E-911 or other service features?

Consider special requirements you may have for your business and ask your Cloud service provider if they have them covered. Sometimes it’s negotiable with some providers.

#5 What services are included versus fee-based add-ons?

Some services a provider offers may cost you extra fees. So be sure to ask what services are included and what are not in the contract.

#6 How is the call quality?

If you choose a hosted system, on-site devices such as Quality of Service should be avoided. Make sure you can have good call quality you expect.

#7 How reliable is the service?

Will you experience any service downtime? In what situation can that happen? If you can’t have any downtime, ask if there’s any backup system or other solutions.

#8 Customer experience?

Have they ever handled any customers who face the similar situation as yours? What were their experiences? Do they have case studies? You should also search customer reviews and ask questions if anything raises concerns.

#9 Do you have disaster discovery capability?

What happens to your data, recordings, and voicemails in the event of a disaster wiping out a service provider’s data center? Do they have a backup plan and will the service always be available?

#10 Depth of Service Level Agreement (SLA)?

Read the small print and ask questions if anything raise any concerns. Be aware of what happens when something goes wrong, beforehand.

Want to learn more? Check out our VoIP Service buyers guide or simply give one of our VoIP service consultants a call at 1-800-398-8647!

How to Manage Running Applications on the Grandstream GXV3275

May 26, 2017 by Steve Lopian

What if I asked you what your most important piece of technology is? You would have to say your smartphone, right? Smartphones have become an essential part of our lives. They are almost an extension of ourselves!

If know everyone, at one point or another, has had that sinking feeling when you reach for your phone and it’s not there. It has to be one of the worst feelings in the world! And thinking about how upsetting forgetting or losing your phone makes you feel has to make you wonder how we ever got through a day in our lives without one!

Now that I have you checking to make sure you have your smartphone on you, my next question is when is it hardest to use your smartphone? I believe most of you would answer that question with “at work!”

Most of the time it is frowned upon to use your smartphone at work, or even have your smartphone out on your desk. This may be why you see so many people with their faces glued to their phones on their lunch break.

Thanks to the rapid pace of technology, there is now an answer to not being able to have your smartphone out at work! The answer is the Grandstream GXV3275. This phone is a smartphone disguised as a desk phone! Everything that is equipped on your smartphone is on the GXV3275. Everything from a camera to applications. This phone is even Android-based, so it will run just like your smartphone.

With that being said, when you are using applications on your GXV3275, they will stay open even if you close them, just like on your phone. Doing this can really bog down your phones speed, and it will do the same to the GVX3275. If you already own this incredible IP phone and didn’t know this, then you might have a lot of cleanup to do!

How to Manage Running Applications on the Grandstream GXV3275

But don’t worry. It’s just as easy to manage running applications on the GXV3275 as it is on your smartphone, just follow the steps below:

On the GXV3275 desktop, press the Home button for about 2 seconds
Slide the running application to the left or right to stop the application
Tap on the Broom icon to delete all running applications

After cleaning out your running applications your GXV will be squeaky clean! If you would like some advanced options when in the “Thread Manager” then all you have to do is press the applications menu that is located to the right for advanced management options.

Do you use the GXV3275 for your desk phone? Do you utilize all of its features? We want to know!

10 Must-Have Portable Speakerphones for Road Warriors

by Ying-Hui Chen

If you are one of the road warriors, you must know how difficult it is to keep connected with your work on the road without a decent and reliable communication solution. Here we have collected a list of 10 must-have portable speakers that are designed specifically for travelers just like you. Let’s take a look!

#1 Plantronics Calisto 7200

You can’t travel without a personal conference phone like Plantronics’ Calisto 7200. Designed with mobility in mind, Calisto 7200is a Bluetooth speakerphone with four directional microphones for 360-degree coverage that offers superb conferencing quality for small rooms. This is a portable wireless UC speakerphone that instantly transforms your laptop/ smartphone into a lifelike conferencing device. Check out the Calisto 7200 datasheet.

#2 Jabra SPEAK 510+ UC

Jabra’s SPEAK 510 speakerphone allows you to make conference calls anywhere on the road. With Bluetooth and USB connectivity, you can connect the Jabra 510 easily to your PC, tablet or smartphone within seconds. This solution features up to 15 hours wireless talk time and remote call control, giving you the flexibility you need. Check out the SPEAK 510 datasheet.

#3 Yealink CP700-BT Portable Speakerphone

The Yealink CP700 is a portable speakerphone that when paired with the included BT50 dongle provides Bluetooth connectivity for use with PCs, tablets, and smartphones. The CP700-BT is a lightweight and portable, yet efficient and high-quality speakerphone that will let you make clear calls wherever work takes you. Check out the CP700 datasheet.

#4 Konftel Ego

The Konftel Ego is a compact and wireless personal speakerphone that delivers lifelike sounds with unique OmniSound® audio technology. This solution is perfect to use for a meeting with a couple colleagues in small rooms or in a hotel room when you are away from the office. The Ego is ideal alternative to a handset that works harmoniously with Skype for Business, Cisco, Avaya Communicator and more. Check out Konftel Ego datasheet.

#5 ClearOne Chat 160

A complete full-duplex speakerphone that contains HDConference, the suite of high-performance audio technologies. The ClearOne Chat 160 are easy to pair with multiple VoIP softphones such as Skype. Its advanced automatic level management will make your trip just easier! Check out the Chat 160 datasheet!

#6 Polycom CX 100

The CX 100 comes with 2 high-quality microphones that offer excellent range for small group conversations. It is a USB-powered speakerphone with dynamic noise reduction and HD voice quality. Very simple to set up and use in seconds!

#7 Jabra SPEAK 810 UC Speakerphone

If you are looking for a solution that not only gives you an easy collaboration but also a quick setup process, Jabra’s SPEAK 810 speakerphone will be your go-to solution. This device is designed for simple use and easy conversation. The excellent sound provides a natural call feel with no feedback or echo.

#8 Plantronics Calisto 610

Looking for a worry-free solution? Choose the Plantronics Calisto 610, a portable USB speakerphone that comes with a 2-year limited warranty. This solution provides premium audio with echo cancellation and Omnidirectional microphone for 360-degree microphone pickup. It is ideal for team calls within small groups anywhere anytime.

#9 Logitech P710e

The Logitech P710e is another great choice when it comes to making a conference call on the road. A 15-hour life battery and USB and Bluetooth connectivity give you a peace of mind traveling without a power supply. I personally love its integrated mobile device stand that enables shake-free video calls and hands-free access to the screen (perfect for multi-taskers like you and me!). Download the P710e datasheet.

#10 Sennheiser SP 10 ML

The Sennheiser SP ML 10 Speakerphone is a multiple product awards winner in 2014. This device is the answer to easy management and high voice quality. Users love this long lasting wireless device that gives you up to 20 hours talk time without worrying about the low battery. The Sennheiser SP 10 ML is also Skype for Business certified which ensures you an outstanding communication experience when pairing with the Skype for Business. Check out the datasheet!

Are you a road warrior? What’s your must-bring device on the road? Share with us!

Top 5 Benefits of The NetVanta 3140

#1 Flexibility and Redundancy

#2 Feature-rich ADTRAN® Operating System (AOS)

#3 Enterprise Session Border Controller (eSBC)

#4 Voice Quality Control

#5 VoIP Ready

More Benefits to See!

Reduce Costs

Increase Revenue

The Polycom VVX300: Where did the ghost calls come from?

Stay Tuned

10 Questions to Ask Your VoIP Service Provider

#1 Are you providing a premise or hosted service?

#2 What hardware options are available for my hosted service?

#3 What kind of customer service support do you have?

#4 Do you support E-911 or other service features?

#5 What services are included versus fee-based add-ons?

#6 How is the call quality?

#7 How reliable is the service?

#8 Customer experience?

#9 Do you have disaster discovery capability?

#10 Depth of Service Level Agreement (SLA)?

How to Manage Running Applications on the Grandstream GXV3275

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