Digium Switchvox 6.5.2 is Now Available!

September 21, 2017 by Ying-Hui Chen

The latest version of Switchvox, version 6.5.2, is now available! This release includes several bug fixes and Digium Phone Firmware 1.4.6 for the D80.

See the issues have been resolved here:

Third-party devices (such as a SIP door phone) no longer drop calls when the device cannot accept a SIP UPDATE message. Switchvox now sends INVITE to a device that does not allow UPDATE.
Queue calls that are assigned to a specific member, while the member is on pause and the caller is receiving a queue announcement, will now correctly ring the member when the member becomes available.
Correction for the permissions to Manage Admins. Sub-admin accounts requiring Read/Write access to Manage Admins will need to have permission granted again by primary Admin account following the update.
Modifying a phone-user Ring All action in Call Rules now correctly displays the external numbers that will ring.
A logging setting that could create excessive logs is turned down. (Larger log files will be rotated away and deleted, so this will not be an ongoing issue.)
Digium Phone Firmware 1.4.6 for the D80.

Yealink Launched the CP920 HD IP Conference Phone and the DECT IP Phone W60 Package!

by Ying-Hui Chen

Xiamen, China – Spet. 20, 2017, Yealink announced their global launch of Yealink CP920 Conference Phone and the DECT IP Phone W60 Package. Let’s take a quick peek at these two new products!

The CP920 Conference Phone

The CP920, together with the CP960 that released last month, is part of Yealink’s audio conferencing solutions targeting both in-room and remote participants. Both solutions provide HD voice, a 20 ft wide voice pickup range, and noise cancelling technology for communication clarity and efficiency. Different from the CP960, which targets mid-to-large-sized meetings, the CP920 is designed for small-to-medium sized users. To differentiate it from the traditional conference phones, the CP920 also comes with a simple touchscreen keypad for smoother user experience and 3-way PSNT conference support via the Yealink CPN10. Learn details here!

Key Features:

Optimal HD audio, full duplex technology
Yealink Noise Proof Technology
20-foot (6-meter) and 360-degree voice pickup
Built-in 3-microphone array
Sensitive touch keypad
3.1” 248×120-pixel graphical LCD with backlight

Download the CP920 Datasheet

The DECT IP Phone W60 Package

The DECT IP Phone W60 Package includes a bundle of W60B base and W56H handset, bringing your cordless communication to the next level. The W60B comes with major hardware improvements to support up to 8 handsets, 8 SIP accounts and concurrent voice calls! Even better, this solution also supports the advanced codecs such as OPUS and AMR. With strong battery and quick charging technology, this new DECT phone is a perfect solution for business cordless communication in warehouses, retails, restaurants and other work environments! Check out more here!

Key Features:

High-performance SIP cordless phone system
2.4″ 240 x 320 color screen with intuitive user interface
Up to 8 concurrent calls
Up to 8 DECT cordless handsets

Download the W60 Package Datasheet

How to Restore FreePBX 13 to FreePBX 14

September 20, 2017 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What is the Re-dial Feature? How do I dial previous numbers without having to re-enter the digits? Today, we have more new real questions and answers from VoIP users just like you.

How to Restore FreePBX 13 to FreePBX 14

Q: Can I restore the FreePBX 13 to the FreePBX 14? What should I do? Sangoma FreePBX

A: We can’t restore it directly from the FreePBX 13 to the FreePBX 14 unfortunately. However, what we can do is to do a bulk import/export then start buildinng it from scratch. There is a conversion script to take a FreePBX 10.13.66 Distro to the new Sangoma 7 Distro that includes FreePBX 14 here: https://wiki.freepbx.org/display/PPS/Upgrading+from+Distro+6

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

Grandstream Automated Provisioning System (GAPS) Gives Ability to Remotely Manage endpoints

September 19, 2017 by Brian Hyrek

Grandstream has been known for its IP video/voice telephony and video surveillance solutions. Some of you may have heard of their Grandstream Automated Provisioning System (GAPS) they introduced several years ago. What does it do? How can you take advantage of it? Let’s check it out. gaps

As its name states, GAPS is an automated system that allows enterprise IT administrators and service providers direct and secure control over device provisioning and streamlines mass deployment of Grandstream’s products from a central location. Let’s find out some of the highlighted benefits of the GAPS:

Benefits of the GAPS

Plug and Play Service

Like most of Grandstream’s products, you are able to use the web-GUI to create a profile and control it from your end. This application is truly plug-and-play and has an easy control interface. E-commerce websites can also take advantage of their Application Programming Interface (API) support.

Drop-ship to Your Customers

Internet Telephony Service Providers (ITSPs) are also able to drop ship to their customers from their distributors. Distribution partners can also create sub-accounts so their resellers/customers can access their own profiles under the umbrella of the main distributor.

Full Management to Grandstream devices

Internet Telephony Service Providers have full management to all Grandstream devices they purchase including GXP IP phones, GXV IP Phones, GT50x/GT70x ATAs and GXW FXS/FXO Gateways, as well as their video surveillance cameras from a central location.

GAPS is designed with hassle-free, plug-n-play service in mind. It improves the service provider customers’ experiences in managing Grandstream devices!

Check out the Grandstream GPAS User Manual or call me at 716-531-4318 to learn more!

BroadSoft Updates the Firmware for Yealink and Polycom IP Phones

by Ying-Hui Chen

update Sept. 19th, 2017- BroadSoft announced that they will be updating the firmware for Yealink T4xG/P/S Series and Polycom VVX IP Phones through their BroadCloud offering! Find some details here:

These firmware updates will affect several Yealink and Polycom phones:

Yealink T4xS Series (Firmware – 81.xxx.110)
Yealink T4xG / T4xP Series (Pending Firmware Deployment 81.xxx.90 – Sept 2017)
Polycom VVX Series (Pending Firmware Deployment 5.5.2 – Beginning Oct 2017)
Models for future consideration
- Audiocodes 4xxHD IP Phones (Timing TBD)

They will be adding additional services to be managed from the phones:

BroadWorks Enterprise Directory
BroadWorks Personal Directory (Yealink Only)
Network Call Logs, Received/Missed/Placed
Office Anywhere
Remote Office
Hide Calling Line ID
Reject Anonymous calls
Sim-Ring

The XSI will also be enabled by Default for Yealink and Polycom VVX Phones. End users will need to reboot their phones to enable the XSI capabilities. Check out the User Guides for changes to the User Interface on the Phones.

How does a VoIP adapter work?

by Ying-Hui Chen

VoIP adapters are small, simple devices, but they play an important role for residential VoIP service. We received a lot of inquiries about VoIP adapter. What is it? How does it work? Why is it important? Let’s find out!

What is VoIP Adapter?

A VoIP adapter is a device that converts analog voice signals into digital IP packets for transport over an IP network. A VoIP adapter also converts digital IP packets in analog voice streams.

Standard VoIP adapters connect to analog telephones via an FXS port. The VoIP adapter then connects to your Local Area Network (LAN) with an Ethernet cable via an RJ45 port. Some adapters also feature an FXO port so you can connect to the Publicly Switched Telephone Network (PSTN).

How does a VoIP Adapter work?

Think of VoIP adapters as a bridge between an IP network and an analog station device and/or the PSTN. Depending on where the voice traffic originates from, a VoIP adapter converts voice traffic into the proper form for receipt by the destination network or device:

If the voice traffic originates from an analog telephone or the PSTN, the VoIP adapter will convert the analog voice signal into a digital signal. This signal then is compressed using a codec and broken into a series of packets that will be transferred across the IP network using signaling protocol.

If the voice traffic is from an IP network, the adapter will decompress the digital packets into a digital signal that is converted into an analog signal for receipt by the station device or sent across the PSTN.

Standard Features of a VoIP Adapter

Compliant with multiple protocols including SIP, H.323 and MGCP
Support for G.711, G.723.1, G.726, and G.729A voice codecs
T.38 compliant (for faxing)
Echo cancellation, Jitter Buffer, VAD and CNG
Web-based administration/management
Automatic provisioning via TFTP/HTTP

These are just standard features found in the majority of VoIP adapters. Each VoIP adapter has its own unique differences.

There you have it! Now that you know how a VoIP adapter works, go to our site to see the popular adapters including Cisco SPA122, Obihai OBi302, Grandstream HT503 and more!

Click the button below to download our free VoIP Adapter guide to learn more!

VoIP Supply’s Refresh IP Phones are a Win-Win Solution

by Youleidy Vega

Do you need a basic desk phone that is reliable and offers clear call quality? We’ve got it with Cisco’s SPA303G. (See data sheet)

Are you in need of an IP Phone for a Gigabit network? We’ve got it with our Polycom IP 335.

Perhaps you are looking for a phone with enhanced features and touch-screen display for the management-level user? We have you covered with Polycom’s VVX500. (See data sheet)

What is the one thing all of these phones have in common? They are part of our Refresh line. Refresh is our line of refurbished, gently used products that allow users to buy products that work as good as new, but cost significantly less. If you are also looking to get your hands on your desired quality phone without breaking the bank we have you covered with Refresh!

There are many IP phones to choose from. One top pick is the Polycom IP560. Featuring built-in IEEE 802.3af PoE and dual-port Gigabit Ethernet the IP560 makes it a breeze to deploy and offers savings on cabling expenses. The IP560 supports 4 lines and HD Voice for clears. (See data sheet)

If you are needing is a conference phone the Polycom IP7000 is a great option for executive offices, conference rooms, and boardrooms. The IP 7000 is flexible and expandable and features full-duplex technology and echo cancellation so that you won’t experience any distracting drop-outs or reverberation. (See data sheet)

Refresh products are cleaned, inspected, updated to the latest SIP Firmware and lab tested to prove operational. To learn more about the Refresh products presented here or any other product, contact our VoIP experts at 1-800-398-8647.

2017 Grandstream Partner Conference Recap

September 15, 2017 by Steve Lopian

Last week we were able to attend this year’s Grandstream partner conference, and needless to say, it was a blast. We were able to take in the sights and sounds of Boston, Massachusetts, as well as catch a Red Sox game and even a boat ride on the Spirit of Boston!

This is one of the premier opportunities to network with fellow colleagues in the VoIP world, and also get an inside look at what Grandstream has in store for 2018. We were not disappointed!

We were able to get our hands on several new products that are expected to roll out in the very near future. One of our favorites would have to be Grandstream’s new, and first ever, WiFi phone! The WP800. This is not expected to see the light of day until early 2018 and we can hardly wait!

Overall, we were able to leave Boston with some great takeaways before heading back home to wonderful Buffalo, New York! If you were not able to attend this year’s partner conference, then don’t forget to check out our short video! Join our Senior Product Specialist, Youleidy Vegas, as she captures the highlights of this great event!

Were you also in attendance at the 2017 Grandstream Partner Conference? Did you have a good time? Let us know in the comments below! We want to know!

How to Choose Your Preferred Audio Device on the Cisco SPA514G

by Steve Lopian

Choices, choices, choices. Everyone loves choices. Can you imagine a world where the only flavor of ice cream was vanilla? Or the only place to go out to eat was McDonald’s? Yeah, no thanks.

Having choices is one of the things that makes life great, it is a privilege, but having choices when it comes to the things we do every day, is an important necessity. For example, your job!

We go to work almost every day, and for most of us, it’s filled with the same tasks. Maybe moving your weekly meetings to different times can erase some monotony, or changing the order of your tasks can maybe help make things up. Anything to keep things fresh! Einstein once said that insanity is doing the same thing over and over and expecting a different result, and I think there is some truth to that.

For those of us in an office setting, it is almost certain that you have a desk phone, and you more than likely use it often. When that phone rings, we all know there are several ways to pick it up. You can lift the handset, you can answer with your headset, and so on and so on.

But what if I told you that you can have even more choices when it comes to picking up your desk phone? As long as your desk phone is the Cisco SPA 514G! Now, I am not saying that this is the only phone that can do this, but we will use it as an example for the sake of this blog.

Typically when your phone rings, it is a specific line that is calling you. This will cause one of the line keys to light up! Common knowledge tells us that pressing the active line key will answer the call, but with the Cisco SPA514G, you can decide what device is activated after pressing the line key.

How to Choose Your Preferred Audio Device on the Cisco SPA514G

Telling your phone what you want to answer the call with is actually pretty simple too! Just follow these steps below:

Press the Setup button
Select Preferences followed by Preferred Audio Device and lastly, Edit
Press Option to scroll through your choices
When the option you want is displayed, press Ok
Then press Save

And that’s it! Now, by hitting the active line key on an incoming call, your SPA514G will answer with the device you set it to. The best part is after you get tired of answering the phone that way, you can always change it up! Because of choices.

Do you have a Cisco SPA514G on your desk? Do you use the Preferred Audio Device feature? Tell us what you think! We want to know!

A Comparison of the 4 Best VoIP WiFi Phones: MWP1100A, ICW-1000G, Liberty L2, and SIP-T52S

by Ying-Hui Chen

WiFi phones give the user the luxury of being able to make and receive calls through their VoIP service anywhere in the world with an Internet connection. If you need to be mobile and don’t want to pay huge cell phone bills, WiFi phones could be a perfect solution for you and your business, to make VoIP calls at almost no cost!

With so many options out there, we know it can be confusing to choose the right WiFi phones for your business. So we put together a collection of the four most popular VoIP WiFi phones at VoIP Supply, to give you an idea of what people are looking at. Let’s check them out!

#1 Moistone MWP1100A

The Moimstone MWP1100A is a Wi-Fi phone that supports both 2.4 GHz and 5GHz frequency bands so it can be used anywhere with Internet phone service. This sleek and stylish design supports IEEE802.11 a/b/g/n with field proven stability from major carriers. The MWP1100A features an easy-to-use interface and a 2.4-inch color LCD screen to maximize ease of use.

This Dual-Band WiFi VoIP phone is a very flexible option with all the features you expected including call history, phonebook, caller ID, redial, and more! It also comes with WEP, WPA, and WPA2 support, voice, and data encryption methods to protect your system against hacking and tapping this WiFi phone. A truly comprehensive VoIP WiFi solution!

Key Features:

Wi-Fi Dual Band Mode
Easy User Interface
Color LCD
User Interface
Thorough Security
Unified Communication Service
Wi-Fi 2.4GHz(13Channel), 5GHz(19Channel)
Standard SIP(RFC 3261)

#2 Unidata Incom ICW-1000G

Another popular WiFi option is the ICW-1000G. The ICW-1000G is designed to be used with mobility across a wide range of deployments. The SIP-based ICW-1000G supports 802.11a/b/g/n and it has a built-in speakerphone and other calling handling features such as phonebook search, speed dial, adjustable display brightness and more. Our customers love the ICW-1000G’s long-lasting battery for whole day use and the auto-provisioning during boot up sequence.

Key Features:

Polyphonic MIDI Ring/Vibration ringer
Simultaneous bell and vibration effects
Hotkey for vibration and ring toggling
Adjustable ringing and volume levels
Adjustable display brightness and timeout
100 call history of inbound, outbound and missed call
500 phone book with 30 grouping
99 speed dial

Download the ICW-1000G User’s Manual

#3 Apivio Liberty L2

Apivio’s Liberty L2 combines HD quality voice technology with a unique Web Authentication feature to give users total mobility at home, in the office or even out on the road. Designed with the user’s best experience in mind, the Liberty L2 operates on a dual band frequency, complies with IEEE802.11 a/b/g/n and utilize HD Codec G.711.1/G.722 for crystal clear sound quality and maximum connection reliability.

It features a full-duplex speakerphone for hands-free talking, screen text input mode, high capacity battery, web authentication, unified management service via CLive and more!

Key Features:

Standard SIP (RFC3261)
Dual Band 2.4GHz & 5GHz
Multi-Line (2 accounts)
Push-to-Talk (PTT)
Full-Duplex Speaker Phone
Service Management with CLive (Auto Registry System)
Screen Text Input Method
Web authentication via Automatic Web Browser
Earphones (w/3.5Ф, 4pole type)
Battery: Li-ion, 1500mA
Stand-by time: 100 Hr

Download the Liberty L2 Datasheet

#4 Yealink SIP-T52S

Comparing to the other three best sellers here, the Yealink SIP-T52S sits at a lower price point. The SIP-T52S is a member of the Yealink T5 Series IP Phones and it supports the installation of third-party applications to business settings. Designed for busy executives and managers, the T52S offers a color LCD 2.8-inch 480×272 pixels screen, high-quality. speakerphone with echo cancellation, up to 16 accounts, and 3-way conference, and more.

Key Features:

Color LCD 2.8 inch 480 x 272 pixels
HD audio and full-duplex speakerphone
Dual-port Gigabit Ethernet (router and switch) with PoE
High-quality speakerphone with echo cancellation
Up to 16 SIP accounts, 3-way conference

Download the SIP-T52S Datasheet

There you have it! Questions about the WiFi phones? Don’t wait. Call our VoIP experts at 1-800-398-8647 now!

Digium Switchvox 6.5.2 is Now Available!

Yealink Launched the CP920 HD IP Conference Phone and the DECT IP Phone W60 Package!

The CP920 Conference Phone

The DECT IP Phone W60 Package

How to Restore FreePBX 13 to FreePBX 14

How to Restore FreePBX 13 to FreePBX 14

Grandstream Automated Provisioning System (GAPS) Gives Ability to Remotely Manage endpoints

Benefits of the GAPS

BroadSoft Updates the Firmware for Yealink and Polycom IP Phones

How does a VoIP adapter work?

What is VoIP Adapter?

How does a VoIP Adapter work?

Standard Features of a VoIP Adapter

VoIP Supply’s Refresh IP Phones are a Win-Win Solution

2017 Grandstream Partner Conference Recap

How to Choose Your Preferred Audio Device on the Cisco SPA514G

How to Choose Your Preferred Audio Device on the Cisco SPA514G

A Comparison of the 4 Best VoIP WiFi Phones: MWP1100A, ICW-1000G, Liberty L2, and SIP-T52S

#1 Moistone MWP1100A

#2 Unidata Incom ICW-1000G

#3 Apivio Liberty L2

#4 Yealink SIP-T52S

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