Grandstream Introduced HA100 High-Availability Controller for the UCM6510 IP PBX

September 25, 2017 by Ying-Hui Chen

September 25, 2017 – Grandstream announced the release of the new HA100, a high-availability controller for their UCM6510 IP PBX.

Designed for businesses that demand a 100% uptime, redundant voice system, the HA100 provides an automatic failover solution when paired with two UCM6510 IP PBXs. The controller will monitor the operational status of both IP PBXs constantly and will automatically switch all system control to the secondary UCM6510 when the primary device fails (including all the connected telephone lines, network links, auxiliary devices, all registered SIP endpoints and the recorded voicemails).

“Many businesses today require communication solutions that are always-on and fully redundant. For these businesses, a communication platform being down for even a minute can have catastrophic consequences. As our customers around the world continue to deploy the UCM6510 into mission-critical industries, the HA100 ensures that end-user customers will have a completely reliable solution with seamless failover options,” said David Li, CEO of Grandstream.

Key Features:

Connects and constantly monitors two UCM6510 together for high availability
Smart failover solution that automatically switches to a hot-standby secondary UCM6510 if the primary one fails
Up to 14 LED indicators showing real-time status of all of the telecom lines, network links, auxiliary devices, etc
Gratuitous ARP forces SIP endpoints to refresh the MAC address of the new UCM6510 without interruptions
Fast 10 to 50 second system switching time depending on the number of registered endpoints

Check out the datasheet here! The HA100 is currently available at voipsupply.com. Check it out!

What Is Call Parking And How Does It Work?

September 22, 2017 by Steve Lopian

Everyone remembers the old days before VoIP when PSTN lines ruled the business telecommunication world. PSTN lines were, let’s just say, a lot less advantageous than what we have today.

One thing we can all remember is putting people on hold. We can still do this today with VoIP, but now there is something more advanced called Call Parking. This has the same concept of placing a call on hold but gives you more options.

What Is Call Parking And How Does It Work?

In this video, Marc Spehalski will not only talk about the differences between Call parking and putting someone on hold, but he will also demonstrate Call Parking in action using FreePBX! what-is-call-parking

Do you use Call Parking? Let us know in the comments, and if you’re not, but are looking to start after watching this video, then give us a call! 1-800-398-8647

AudioCodes Introduced New 445HD IP Phone for Microsoft 365

by Ying-Hui Chen

September 22, 2017 – AudioCodes introduced their latest addition to the 400HD series of IP Phones – the 445HD IP Phones!

The AudioCodes 445HD is an advanced IP phone with high definition voice experience for Microsoft 365 including Skype for Business and Microsoft Teams. It delivers enhanced productivity and support for complex legacy workflows with a high-resolution color screen and integrated LCD sidecar with speed dial and presence indication.

Some Key Features:

Optimized for Microsoft 365 including Skype for Business
4.3” color screen
Speed dial sidecar and centralized management
Advanced voice processing capabilities, including SILK codec support, ensure high-definition voice quality

The entire AudioCodes 400HD series of IP phones now support native voice dialing services based on the corporate directory.

AudioCodes will demonstrate the new 445HD model along with management capabilities and voice dialing at Ignite 2017, Orlando, Florida. This new IP phone is expected to be available for purchase by the end of this year!

We are thrilled to see another great AudioCodes new product to benefits more of our customers!

Digium Switchvox 6.5.2 is Now Available!

September 21, 2017 by Ying-Hui Chen

The latest version of Switchvox, version 6.5.2, is now available! This release includes several bug fixes and Digium Phone Firmware 1.4.6 for the D80.

See the issues have been resolved here:

Third-party devices (such as a SIP door phone) no longer drop calls when the device cannot accept a SIP UPDATE message. Switchvox now sends INVITE to a device that does not allow UPDATE.
Queue calls that are assigned to a specific member, while the member is on pause and the caller is receiving a queue announcement, will now correctly ring the member when the member becomes available.
Correction for the permissions to Manage Admins. Sub-admin accounts requiring Read/Write access to Manage Admins will need to have permission granted again by primary Admin account following the update.
Modifying a phone-user Ring All action in Call Rules now correctly displays the external numbers that will ring.
A logging setting that could create excessive logs is turned down. (Larger log files will be rotated away and deleted, so this will not be an ongoing issue.)
Digium Phone Firmware 1.4.6 for the D80.

Yealink Launched the CP920 HD IP Conference Phone and the DECT IP Phone W60 Package!

by Ying-Hui Chen

Xiamen, China – Spet. 20, 2017, Yealink announced their global launch of Yealink CP920 Conference Phone and the DECT IP Phone W60 Package. Let’s take a quick peek at these two new products!

The CP920 Conference Phone

The CP920, together with the CP960 that released last month, is part of Yealink’s audio conferencing solutions targeting both in-room and remote participants. Both solutions provide HD voice, a 20 ft wide voice pickup range, and noise cancelling technology for communication clarity and efficiency. Different from the CP960, which targets mid-to-large-sized meetings, the CP920 is designed for small-to-medium sized users. To differentiate it from the traditional conference phones, the CP920 also comes with a simple touchscreen keypad for smoother user experience and 3-way PSNT conference support via the Yealink CPN10. Learn details here!

Key Features:

Optimal HD audio, full duplex technology
Yealink Noise Proof Technology
20-foot (6-meter) and 360-degree voice pickup
Built-in 3-microphone array
Sensitive touch keypad
3.1” 248×120-pixel graphical LCD with backlight

Download the CP920 Datasheet

The DECT IP Phone W60 Package

The DECT IP Phone W60 Package includes a bundle of W60B base and W56H handset, bringing your cordless communication to the next level. The W60B comes with major hardware improvements to support up to 8 handsets, 8 SIP accounts and concurrent voice calls! Even better, this solution also supports the advanced codecs such as OPUS and AMR. With strong battery and quick charging technology, this new DECT phone is a perfect solution for business cordless communication in warehouses, retails, restaurants and other work environments! Check out more here!

Key Features:

High-performance SIP cordless phone system
2.4″ 240 x 320 color screen with intuitive user interface
Up to 8 concurrent calls
Up to 8 DECT cordless handsets

Download the W60 Package Datasheet

How to Restore FreePBX 13 to FreePBX 14

September 20, 2017 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What is the Re-dial Feature? How do I dial previous numbers without having to re-enter the digits? Today, we have more new real questions and answers from VoIP users just like you.

How to Restore FreePBX 13 to FreePBX 14

Q: Can I restore the FreePBX 13 to the FreePBX 14? What should I do? Sangoma FreePBX

A: We can’t restore it directly from the FreePBX 13 to the FreePBX 14 unfortunately. However, what we can do is to do a bulk import/export then start buildinng it from scratch. There is a conversion script to take a FreePBX 10.13.66 Distro to the new Sangoma 7 Distro that includes FreePBX 14 here: https://wiki.freepbx.org/display/PPS/Upgrading+from+Distro+6

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

Grandstream Automated Provisioning System (GAPS) Gives Ability to Remotely Manage endpoints

September 19, 2017 by Brian Hyrek

Grandstream has been known for its IP video/voice telephony and video surveillance solutions. Some of you may have heard of their Grandstream Automated Provisioning System (GAPS) they introduced several years ago. What does it do? How can you take advantage of it? Let’s check it out. gaps

As its name states, GAPS is an automated system that allows enterprise IT administrators and service providers direct and secure control over device provisioning and streamlines mass deployment of Grandstream’s products from a central location. Let’s find out some of the highlighted benefits of the GAPS:

Benefits of the GAPS

Plug and Play Service

Like most of Grandstream’s products, you are able to use the web-GUI to create a profile and control it from your end. This application is truly plug-and-play and has an easy control interface. E-commerce websites can also take advantage of their Application Programming Interface (API) support.

Drop-ship to Your Customers

Internet Telephony Service Providers (ITSPs) are also able to drop ship to their customers from their distributors. Distribution partners can also create sub-accounts so their resellers/customers can access their own profiles under the umbrella of the main distributor.

Full Management to Grandstream devices

Internet Telephony Service Providers have full management to all Grandstream devices they purchase including GXP IP phones, GXV IP Phones, GT50x/GT70x ATAs and GXW FXS/FXO Gateways, as well as their video surveillance cameras from a central location.

GAPS is designed with hassle-free, plug-n-play service in mind. It improves the service provider customers’ experiences in managing Grandstream devices!

Check out the Grandstream GPAS User Manual or call me at 716-531-4318 to learn more!

BroadSoft Updates the Firmware for Yealink and Polycom IP Phones

by Ying-Hui Chen

update Sept. 19th, 2017- BroadSoft announced that they will be updating the firmware for Yealink T4xG/P/S Series and Polycom VVX IP Phones through their BroadCloud offering! Find some details here:

These firmware updates will affect several Yealink and Polycom phones:

Yealink T4xS Series (Firmware – 81.xxx.110)
Yealink T4xG / T4xP Series (Pending Firmware Deployment 81.xxx.90 – Sept 2017)
Polycom VVX Series (Pending Firmware Deployment 5.5.2 – Beginning Oct 2017)
Models for future consideration
- Audiocodes 4xxHD IP Phones (Timing TBD)

They will be adding additional services to be managed from the phones:

BroadWorks Enterprise Directory
BroadWorks Personal Directory (Yealink Only)
Network Call Logs, Received/Missed/Placed
Office Anywhere
Remote Office
Hide Calling Line ID
Reject Anonymous calls
Sim-Ring

The XSI will also be enabled by Default for Yealink and Polycom VVX Phones. End users will need to reboot their phones to enable the XSI capabilities. Check out the User Guides for changes to the User Interface on the Phones.

How does a VoIP adapter work?

by Ying-Hui Chen

VoIP adapters are small, simple devices, but they play an important role for residential VoIP service. We received a lot of inquiries about VoIP adapter. What is it? How does it work? Why is it important? Let’s find out!

What is VoIP Adapter?

A VoIP adapter is a device that converts analog voice signals into digital IP packets for transport over an IP network. A VoIP adapter also converts digital IP packets in analog voice streams.

Standard VoIP adapters connect to analog telephones via an FXS port. The VoIP adapter then connects to your Local Area Network (LAN) with an Ethernet cable via an RJ45 port. Some adapters also feature an FXO port so you can connect to the Publicly Switched Telephone Network (PSTN).

How does a VoIP Adapter work?

Think of VoIP adapters as a bridge between an IP network and an analog station device and/or the PSTN. Depending on where the voice traffic originates from, a VoIP adapter converts voice traffic into the proper form for receipt by the destination network or device:

If the voice traffic originates from an analog telephone or the PSTN, the VoIP adapter will convert the analog voice signal into a digital signal. This signal then is compressed using a codec and broken into a series of packets that will be transferred across the IP network using signaling protocol.

If the voice traffic is from an IP network, the adapter will decompress the digital packets into a digital signal that is converted into an analog signal for receipt by the station device or sent across the PSTN.

Standard Features of a VoIP Adapter

Compliant with multiple protocols including SIP, H.323 and MGCP
Support for G.711, G.723.1, G.726, and G.729A voice codecs
T.38 compliant (for faxing)
Echo cancellation, Jitter Buffer, VAD and CNG
Web-based administration/management
Automatic provisioning via TFTP/HTTP

These are just standard features found in the majority of VoIP adapters. Each VoIP adapter has its own unique differences.

There you have it! Now that you know how a VoIP adapter works, go to our site to see the popular adapters including Cisco SPA122, Obihai OBi302, Grandstream HT503 and more!

Click the button below to download our free VoIP Adapter guide to learn more!

VoIP Supply’s Refresh IP Phones are a Win-Win Solution

by Youleidy Vega

Do you need a basic desk phone that is reliable and offers clear call quality? We’ve got it with Cisco’s SPA303G. (See data sheet)

Are you in need of an IP Phone for a Gigabit network? We’ve got it with our Polycom IP 335.

Perhaps you are looking for a phone with enhanced features and touch-screen display for the management-level user? We have you covered with Polycom’s VVX500. (See data sheet)

What is the one thing all of these phones have in common? They are part of our Refresh line. Refresh is our line of refurbished, gently used products that allow users to buy products that work as good as new, but cost significantly less. If you are also looking to get your hands on your desired quality phone without breaking the bank we have you covered with Refresh!

There are many IP phones to choose from. One top pick is the Polycom IP560. Featuring built-in IEEE 802.3af PoE and dual-port Gigabit Ethernet the IP560 makes it a breeze to deploy and offers savings on cabling expenses. The IP560 supports 4 lines and HD Voice for clears. (See data sheet)

If you are needing is a conference phone the Polycom IP7000 is a great option for executive offices, conference rooms, and boardrooms. The IP 7000 is flexible and expandable and features full-duplex technology and echo cancellation so that you won’t experience any distracting drop-outs or reverberation. (See data sheet)

Refresh products are cleaned, inspected, updated to the latest SIP Firmware and lab tested to prove operational. To learn more about the Refresh products presented here or any other product, contact our VoIP experts at 1-800-398-8647.

Grandstream Introduced HA100 High-Availability Controller for the UCM6510 IP PBX

What Is Call Parking And How Does It Work?

What Is Call Parking And How Does It Work?

AudioCodes Introduced New 445HD IP Phone for Microsoft 365

Digium Switchvox 6.5.2 is Now Available!

Yealink Launched the CP920 HD IP Conference Phone and the DECT IP Phone W60 Package!

The CP920 Conference Phone

The DECT IP Phone W60 Package

How to Restore FreePBX 13 to FreePBX 14

How to Restore FreePBX 13 to FreePBX 14

Grandstream Automated Provisioning System (GAPS) Gives Ability to Remotely Manage endpoints

Benefits of the GAPS

BroadSoft Updates the Firmware for Yealink and Polycom IP Phones

How does a VoIP adapter work?

What is VoIP Adapter?

How does a VoIP Adapter work?

Standard Features of a VoIP Adapter

VoIP Supply’s Refresh IP Phones are a Win-Win Solution

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