What is the Re-dial Feature? How do I dial previous numbers without having to re-enter the digits?

September 6, 2017 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What is VPN? Is it possible to set up international VPNs? Today, we have more new real questions and answers from VoIP users just like you.  

What is the Re-dial Feature? 

Q: What is the re-dial feature? How do I dial previous numbers without having to re-enter the digits?

A: You could set up line-keys that allow the phone users to manage a quick-dial/ speed dial without retyping quickly. Check out more phone features here!

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STAY TUNED


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.

Labor Day Sale 2017: Get Even Lower Prices on Select Refresh Products! 

September 4, 2017 by Ying-Hui Chen

get-ready-toIn celebration of Labor Day, VoIP Supply is offering even lower prices on select Refresh IP Phones so that you can equip your office or business with great products that won’t break the bank!

Purchase any select Refresh product and get amazing savings that you won’t get anywhere else! This promotion ends on Friday ( September 8th). Take advantage of it before they are all gone!

 

Polycom IP 450 PoE (Refresh)IP450.png

  • High-resolution backlit LCD with support of multiple languages and Asian characters
  • Built-in XHTML Microbrowser for third party applications
  • Fully enabled to run the Polycom Productivity Suite

 

 

Polycom VVX201 (Refresh)refresh vvx201.png

  • 2 line keys with bi-color (red/green) LED
  • Flexible line appearance
  • 2 SIP identities

 

 

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  • 6 Line appearances
  • Polycom HD Voice
  • 208×104 Backlit 8 Level Grayscale graphical LCD
  • Dual Gigabit RJ45 Ports

 

 

 

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  • 12 lines (registrations)
  • Screensaver and digital picture frame mode
  • 3.5-in TFT LCD display

 

 

 

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  • Polycom HD Voice
  • Polycom’s patented Acoustic Clarity Technology
  • 12-foot microphone pickup

 

 

 

Yealink SIP-T42G (Refresh)yealink-t42g.png

  • 12 Line Appearances
  • Dual-port Gigabit Ethernet
  • Yealink Optima HD Voice Supported

 

See Refresh Labor Day Sale!

Reconditioned VoIP Hardware and Equipment

SimpleWan Technical Webinar Recap: Real-time CyberSecurity System, Multi-Site Management, and more!

September 1, 2017 by Ying-Hui Chen

Last week, VoIP Supply and SimpleWan co-hosted a technical webinar to explore their real-time cybersecurity protection system, remote multi-locations management, and more technical features. If you’ve missed it, you won’t want to miss the recap here! Let’s check out some highlights in the webinar:

SimpleWan brings the tools and services necessary for any Service Provider and/or IT Professional to provide protection and security and reduce the overall customer hassle of managing their hosted solution.

Why SimpleWan

It’s a simple solution to manage multiple locations under one roof and it is very flexible to change and add to your network. See key features:

  • Easy managing, diagnosing and analyzing networking
  • Centrally provisioning networking service for every location
  • Provides real-time access to remotely monitor networking
  • Provides location-by-location analytics

During the webinar, the most exciting thing is to see the live demo of SimpleWan’s system. Let’s dive in some of the technical features!

Networking Dashboard

Josh Haselhorst from SimpleWan walked us through the networking dashboard in real-time action, showing us that monitoring all your systems under one roof can be simple and efficient.

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Real-time Security Monitoring

Check out the real-time blocked attacks right from the dashboard report. You’d be surprised by how many attacks that can happen within seconds, no matter how small or big your company is!

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Bandwidth and Service Breakdown

You will also see the bandwidth and service breakdown so when some issues arise, you will be able to pinpoint yourself to see which location or area in the system has gone wrong before reaching out to your technical support.

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PCI Compliance Summary

See the status of your PCI compliance all in one table. Once you pass all the requirements, you still need to get the certificate of compliances. But with SimpleWan you don’t need a third-party company to do this for you! Simply download your certificate of compliances right within the system and you are ready to go do business without extra costs! This is a great feature for end-users and resellers!

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UniFi Controller

UniFi controller is a useful control panel that allows you to see where all your access points (APs) located and to easily manage all of them without leaving your seat!
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This is a huge benefit, especially for the hospitality industry. You will be able to see what devices are connected to which APs and who is accessing the APs and where they are. You can block and add users and see the statistics all within the dashboard.
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simplewan-slidesDownload the webinar slides HERE

SimpleWan’s security system is straightforward and easy to use for every business. It is flexible and has a lot more features to offer. Call one of our VoIP experts at 1-800-398-8647 and start protecting your system with us today!

Shop SimpleWAN

How to Upload a Contact Photo on the Yealink T48G

If you have a desk at work then chances are you have a phone on your desk. The kind of phone that is on your desk probably has a lot to do with what your job position and duties.

If you are working in a call center, then odds are you have an entry level phone that is equipped with just enough to get the job done. If you hold an inside sales position then you might have more of a mid-range phone. Perhaps something with programmable BLF keys or HD voice etc.

When you start to get into a job position that has an executive role, then you might have a use for a more high-end phone. A phone that is packed with features that can help you navigate through your day-to-day activities better, oh and a color touch screen too….obviously.

What would be a good example of a phone like this? Ahh, how about the Yealink T48G? When it comes to Yealink’s T4 Series, the T48G is the top of the line. It also has a 7” color touchscreen display, and just about every VoIP feature under the sun. To me, that sounds like the perfect executive phone!

Yealink SIP-T48G

But speaking of every VoIP feature under the sun, there is one thing that you are able to do on the T48S really stood out to me. Not only is this a cool and unique feature, but I feel like it can really come in handy for someone on the executive level who may be in charge of several people in the office.

What’s the feature? The Yealink T48G allows you to upload contact photos! Not only is this relatively easy to do, but it can really come in handy when trying to remember everyone you work with!

I am going to assume that everyone you work with has a company photo, you know, headshots for your website or email signature. These are great to take and upload to your phone contacts. Especially if everyone is assigned an internal extension, it may take a while for you to remember who is calling you.

Doing this can also help you put a face to a name and a face to a voice! So the next time you’re in the breakroom getting a cup of coffee, you can really impress everyone with your flawless name remembering skills.

Now, let’s move on to the how-to part of the blog and find out how to upload contact photos! It’s really quite simple, but it does involve some work on the web user interface. If this is something you need access to or help with, then just let your System Administrator know what you are trying to do, and grab some assistance! If you are able to tackle this on your own, then just follow these easy steps!

How to Upload a Contact Photo on the Yealink T48G

  • Click on the Directory and then go to Local Directory
  • Click Browse, and then locate a photo file from your computer
  • Click Upload Photo to upload the photo
  • You can click Delete Photo to delete the customer photo

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Once you have your photo uploaded the next step will be to add the customer photo to the contact! Please note that the Yealink T48S only supports .png, .jpg, .bmp format files and the file size must be less than 5MB!

Now that you have uploaded your photo, all you have to do is follow these next steps and you will be on your way!

  1. Click on Directory and then Local Directory
  2. Click the desired entry you want to edit
  3. Select the desired photo from the pull-down list under Photo
  4. Click Edit to accept the change

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And there you have it! Now that you have assigned a photo to your contact, when you place a call to the contact or receive a call from the contact, the touchscreen will display the contact photo! Just repeat the process to keep adding photos to different contacts!

Do you have a Yealink T48G on your desk? Do you use the Contact Photo feature? If so, what’s your experience been like? We want to know!

The Yealink CP960: Enterprise-Grade Conference Phone with Wide-Range Voice Pickup

August 30, 2017 by Ying-Hui Chen

When it comes to the most popular conference phones, you may think of the Polycom IP7000, the Grandstream GAC2500, or the Yealink CP860. Now, you have one more option to think about!yealink-cp960

Yealink’s new CP960 conference phone has become a spotlight in the conference phone market since its release in June 2017. And it doesn’t just have an elegant look, it also boasts powerful features to give you all that you need for a conference meeting. But no more chatting, let’s check it out!

This “Y”-shape conference phone, which also represents the brand name “Yealink”, features an elegant design that makes it easy to pick up the audio in the room while eliminating noises with the noise-cancellation technology. With the CP960, up to five parties can join a conference call from different locations.

 

20-Foot and 360 Degree Voice Pickup Range

The Yealink CP960 comes with a built-in 3-microphone array and a 20-foot and 360-degree voice pickup range, providing you the best audio experience to make you feel as if all the participants are sitting across the table in person!

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Yealink Pentagon Meeting Room

In Yealink Pentagon Meeting Room, you can create a meeting directly and invite or allow someone to join the ongoing meeting seamlessly. Its Active Speaker feature helps you easily recognize who is speaking during the meeting.

Two Additional CP Wireless Expansion Mic CPW90

The CP960 also has a 3.5 mm jack for optional voice output, as well as two microphones and power over Ethernet (PoE) functionality. Through the two add-on CP wireless expansion mics, the Yelaink CP960 provides long audio-capture distance at a radius of up to 20 meters without any wiring trouble. Check out the wired and wireless microphones options for the CP960:

cp960-mics

High Expansibility

Turn the CP960 into a loudspeaker or microphone simply by pairing it with your smartphone via Bluetooth or with your PC/tablet via USB Micro-B port. And that’s not all! After successfully pairing, you can host a hybrid UC meeting with all these three devices, your smartphone, PC/tablet and IP conference phone CP960.

More Features to See: 

  • Optimal HD audio, full duplex technology
  • Yealink Noise Proof Technology
  • 20-foot and 360-degree microphone pickup range
  • Two additional CP Wireless Expansion Mic CPW90
  • Built-in 3-microphone array
  • Based on Android 5.1 operating system
  • 5-inch multi-touch screen with 720×1280 resolution
  • Yealink Pentagon Meeting Room
  • 5-way conference call
  • Hybrid UC meeting
  • Built-in Wi-Fi/Bluetooth
  • Connect to PC via USB Micro-B port

Download the CP960 Datasheet Here!

Shop Yealink's CP960

Mitel/Shortel, Digium E-Series, and FreePBX 14. VoIP News Update by VoIP Supply has you covered!

August 29, 2017 by Ying-Hui Chen

In our VoIP News Update Episode 10, we are covering the acquisition of Mitel and ShoreTel, Digium’s new E-Series appliances, and the FreePBX 14 Stable. Don’t miss it! Let’s check it out:

Mitel to buy ShoreTel for $430 Million

shoretel-and-mitel

Mitel is in the process of requiring ShoreTel for $430 million. All cash deal. This is Mitel’s second attempt to buy ShoreTel and the offer is less than the last attempt back in 2014. By acquiring ShoreTel, Mitel has almost doubled its UCaaS revenue to $263 million and there will be efficiencies achieved.

Digium Released its New Appliances: E-Series

digium-home-page-bannerTargeting small businesses, Digium released the E-Series appliances that are built with less operational complexity and better value at an even lower price. The Switchvox E-Series includes the E510, the E520, the E530 and the E540. With up to 500 users support and less weight/size that can fit right in your backpack, you will enjoy a more powerful solution at a lower cost. If you have used any of the Digium Switchvox appliances before, you will tell the differences right away! Learn more here.

FreePBX 14 Stable is Released!Sangoma FreePBX

After months of waiting, the FreePBX 14 Stable is finally available! This new version has four major updates to give you better user experiences and a more secure setup: Auto-update security releases, the Upgrading system in the GUI, New Calendar module, and Upgraded user control panel. To learn more about the changes and features in the FreePBX 14, click here!

That’s all for this VoIP News Update Episode! Subscribe to the VoIP Supply YouTube Channel to stay on top of VoIP news at all times. See you in the next episode!

VoIP Provisioning Service by VoIP Supply – Relax, Let Us Do It For You.

August 25, 2017 by Brian Hyrek

You probably wear a lot of different hats within your company. We both know that you have more important things to do than assembling and programming your VoIP system.

VoIP Supply LogoEach component in a VoIP system needs its own programming and little tweaks. So why not save valuable time by having the experts at VoIP Supply configure your components for you so they are truly plug and play!

provisioining-1 PBX Provisioning Service: Ready to go right out of the box!

Our provisioning team configures the proper IP settings to match your network specifications, sets up your extension information, as well as makes sure the PBX is ready to be put in your network and connect to your phones.

Even better, we configure up to 10 phones purchased with the PBX to match your provisioned extensions so you receive a system that is ready to be dropped into your network and connected to your phone service out of the box!

More Provisioning Services

We don’t just do PBX provisioning, we also handle VoIP phone provisioning, remote phone provisioning, system configuration, PCI Card provisioning, and more. Check out the comprehensive VoIP supports here.

VoIP Supply can make your rollout of IP Phones so easy that they come shipped to you with each box pre-labeled with the extension and users name so all you have to do is plug it in at the desk and turn it on.

We also cover more complex tasks for you such as programming your IP PBX to work with your trunking provider and your IP network, as well as installing PCI telephony cards. Don’t put it all on yourself, let VoIP Supply do the dirty work for you!

See our full VoIP provisioning options here:

  • Consultations: VoIP Supply Phone Support in 30 or 60 Minute Packagesprovisioning2
  • Provisioning: VoIP Phone Provisioning, Remote Phone Provisioning, PBX Provisioning
  • Configuration: System Configuration, PCI Card Configuration, PCI Assembly
  • Installations: Site Survey, Cat5 Cable Runs, UPS/Phone/PBX Installation, Router and Wireless Access Point Configuration and Installation
  • More Services: Financing, Extended Warranty, Fulfillment, Device Reconditioning

Provisioning services are performed in our VoIP Provisioning Lab between 8 am and 5 pm EST. Click here to fill out the form with your project details and one of our account managers will help you solve problems with VoIP!
Request VoIP Provisioning Now!

How to Use Do Not Disturb (DND) on the Polycom VVX410

August 24, 2017 by Steve Lopian

Whether you are new to VoIP or have been using VoIP for a while, it is pretty easy to say that you are constantly learning new things. Maybe it’s something that you overlooked or maybe it is just keeping up with the latest technology. Either way, no matter how insignificant or major, you can never know everything there is to know about VoIP.

For this blog, I wanted to go over something that might fall more towards the “insignificant” side of things. Seeing as this is a basic how-to blog, it seems fitting. On top of that, believe it or not, we get a ton of calls here at VoIP Supply asking about this simple feature.

What is it you ask? It’s Do Not Disturb! The magic button that basically turns your phone off, without turning it off. A lot of our engineers have reported that one of the most popular support calls we receive is how to turn Do Not Disturb (DND) off.

I am going to go ahead and give a general explanation on how to do this. Remember that not every phone is the same, but when it comes to DND, the method is very similar. For the sake of the blog, we will use the popular Polycom VVX410.polycom vvx410

First, what does DND do? Do Not Disturb stops your phone from ringing and sends all incoming calls directly to voicemail. All calls you receive while DND is enabled are logged under your Recent Calls list.

How to Use Do Not Disturb (DND) on the Polycom VVX410

You can activate DND mode by pushing the DND button on your phone. This can either be a soft key (like on the Polycom VVX410) or in some cases, it can be a line key. Once DND mode is activated, you will notice an icon in the upper right corner of the phone’s screen that looks like this:dnd-icon

If you are new to VoIP, or just got a new desk phone, then I can see how something like this might slip through the cracks undetected. However, turning DND off and restoring all of your phone’s functionality is very simple. All you have to do is press the DND button again!

dnd-image

It’s really that simple. The same way you turned DND on is the same way you turn it off. This can get more complicated if you hit DND on accident or you are not the one who turned it on in the first place. So let this blog be a reminder that if your phone is not working to always check Do Not Disturb!

Now, you may be asking yourself, why would I ever want DND turned on? The most common reason that I can think of is that you are on PTO or vacation for an extended period of time and you do not want your phone to bother your coworkers. If you work in a position with high call volume, then you may even want to turn DND on even if you are away from your desk for a short time, like lunch.

I am sure the list goes on, but by now you should have a pretty good idea of what Do Not Disturb is, and how to manage it! If you have any more questions, please leave them in the comments below!

Do you have a Polycom VVX410? How often do you use DND? What do you think justifies activating this feature? We want to know!

What is VPN? Is it possible to set up international VPNs?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In the previous Mom’s calling Q&a series, we have discussed: Can I Use Grandstream UCM6208 as a Backup for UCM6108? This week, we have more new real questions and answers from VoIP users like you.

What is VPN? Is it possible to set up international VPNs?

VPN stands for “Virtual Private Network” or tunnel. It allows a client from a computer to connect over a secure connection (Tunnel) from one location to another. To answer your question: Yes, it is possible to set up international VPNs. You can use various “clients” such as Ip Vanish and Open VPN.

Click HERE to check out more information!

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us please submit a technical support ticket or contact our VoIP experts today at 866-582-8591.

3 Featured Refurbished IP Phones: Cisco SPA303G, Polycom IP560, and Yealink T42G

August 23, 2017 by Youleidy Vega

This month for our dose of Refresh we are featuring three IP Phones that are effective in two ways: in helping you save money (increase your bottom line) as well as in increasing your business productivity.

Cisco SPA303GSPA303g

This 3-line IP Phone is a great asset for a business to use in a common area or kitchen where there are minimum communication requirements. The SPA303G is compatible with all major VoIP infrastructure.

Key Features:

  • Dual switched Ethernet ports
  • Speakerphone
  • Caller ID, call hold, conferencing
  • Supports both Session Initiation Protocol (SIP) and Smart Phone Control Protocol (SPCP) with the Cisco Unified

Datasheet

Polycom IP 560Polycom IP 560

The Polycom IP 560 supports 4-line appearances and Polycom’s High Definition Voice (HD) Technology. The IP 560 is a Gigabit phone that features dual-ports for seamless integration with a PC or desktop server. The IP 560 is suitable for the office manager who needs the added feature buttons and the ability to maximize productivity by transferring or sharing data and applications between the network and the user’s computer.

Key Features:

  • XHTML micro-browser for Web application
  • Shared call/bridged line appearance
  • Busy lamp field
  • Presence and buddy list
  • PoE out of the box; AC Adapter sold separately if needed

Datasheet

Yealink T42G

yealink-t42g
The Yealink T42G is a high-level phone with an elegant interface that supports up to 12-lines. It is a Gigabit device that also features Yealink’s Optima HD Voice for clear communication. 

Key Features:refresh

  • Dual-port Gigabit Ethernet
  • Yealink Optima HD Voice Supported
  • Up to 12 SIP accounts
  • Full-duplex hands-free speakerphone
  • No expansion module support
  • RJ9 Headset Port
  • 2.7” 192×64-pixel backlit Graphical LCD
  • Wall mountable
  • Supports PoE; power supply available separately

Datasheet

The SPA303G, Polycom 560 and the Yealink T42G give users looking to deploy VoIP an affordable solution that won’t break the bank, but that also won’t disappoint. If you want to learn more about the Refresh products selection process and the reconditioning process before the products are placed on the shelf, click on the banner below.

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