How to Choose Your Preferred Audio Device on the Cisco SPA514G

September 15, 2017 by Steve Lopian

Choices, choices, choices. Everyone loves choices. Can you imagine a world where the only flavor of ice cream was vanilla? Or the only place to go out to eat was McDonald’s? Yeah, no thanks.

Having choices is one of the things that makes life great, it is a privilege, but having choices when it comes to the things we do every day, is an important necessity. For example, your job!

We go to work almost every day, and for most of us, it’s filled with the same tasks. Maybe moving your weekly meetings to different times can erase some monotony, or changing the order of your tasks can maybe help make things up. Anything to keep things fresh! Einstein once said that insanity is doing the same thing over and over and expecting a different result, and I think there is some truth to that.

For those of us in an office setting, it is almost certain that you have a desk phone, and you more than likely use it often. When that phone rings, we all know there are several ways to pick it up. You can lift the handset, you can answer with your headset, and so on and so on.

But what if I told you that you can have even more choices when it comes to picking up your desk phone? As long as your desk phone is the Cisco SPA 514G! Now, I am not saying that this is the only phone that can do this, but we will use it as an example for the sake of this blog.

Cisco SPA514g

Typically when your phone rings, it is a specific line that is calling you. This will cause one of the line keys to light up! Common knowledge tells us that pressing the active line key will answer the call, but with the Cisco SPA514G, you can decide what device is activated after pressing the line key.

How to Choose Your Preferred Audio Device on the Cisco SPA514G

Telling your phone what you want to answer the call with is actually pretty simple too! Just follow these steps below:

  1. Press the Setup button
  2. Select Preferences followed by Preferred Audio Device and lastly, Edit
  3. Press Option to scroll through your choices
  4. When the option you want is displayed, press Ok
  5. Then press Save

And that’s it! Now, by hitting the active line key on an incoming call, your SPA514G will answer with the device you set it to. The best part is after you get tired of answering the phone that way, you can always change it up! Because of choices.

Do you have a Cisco SPA514G on your desk? Do you use the Preferred Audio Device feature? Tell us what you think! We want to know!

A Comparison of the 4 Best VoIP WiFi Phones: MWP1100A, ICW-1000G, Liberty L2, and SIP-T52S

WiFi phones give the user the luxury of being able to make and receive calls through their VoIP service anywhere in the world with an Internet connection. If you need to be mobile and don’t want to pay huge cell phone bills, WiFi phones could be a perfect solution for you and your business, to make VoIP calls at almost no cost!

With so many options out there, we know it can be confusing to choose the right WiFi phones for your business. So we put together a collection of the four most popular VoIP WiFi phones at VoIP Supply, to give you an idea of what people are looking at. Let’s check them out!
comparison-of-best-wifi-phones

#1 Moistone MWP1100A 

The Moimstone MWP1100A is a Wi-Fi phone that supports both 2.4 GHz and 5GHz frequency bands so it can be used anywhere with Internet phone service. This sleek and stylish design supports IEEE802.11 a/b/g/n with field proven stability from major carriers. The MWP1100A features an easy-to-use interface and a 2.4-inch color LCD screen to maximize ease of use.

This Dual-Band WiFi VoIP phone is a very flexible option with all the features you expected including call history, phonebook, caller ID, redial, and more! It also comes with WEP, WPA, and WPA2 support, voice, and data encryption methods to protect your system against hacking and tapping this WiFi phone. A truly comprehensive VoIP WiFi solution!

Key Features:

mwp1100a

  • Wi-Fi Dual Band Mode
  • Easy User Interface
  • Color LCD
  • User Interface
  • Thorough Security
  • Unified Communication Service
  • Wi-Fi 2.4GHz(13Channel), 5GHz(19Channel)
  • Standard SIP(RFC 3261)

#2 Unidata Incom ICW-1000Gicw1000g

Another popular WiFi option is the ICW-1000G. The ICW-1000G is designed to be used with mobility across a wide range of deployments. The SIP-based ICW-1000G supports 802.11a/b/g/n and it has a built-in speakerphone and other calling handling features such as phonebook search, speed dial, adjustable display brightness and more. Our customers love the ICW-1000G’s long-lasting battery for whole day use and the auto-provisioning during boot up sequence.

Key Features:

  • Polyphonic MIDI Ring/Vibration ringer
  • Simultaneous bell and vibration effects
  • Hotkey for vibration and ring toggling
  • Adjustable ringing and volume levels
  • Adjustable display brightness and timeout
  • 100 call history of inbound, outbound and missed call
  • 500 phone book with 30 grouping
  • 99 speed dial

Download the ICW-1000G User’s Manual

#3 Apivio Liberty L2liberty-l2

Apivio’s Liberty L2 combines HD quality voice technology with a unique Web Authentication feature to give users total mobility at home, in the office or even out on the road. Designed with the user’s best experience in mind, the Liberty L2 operates on a dual band frequency, complies with IEEE802.11 a/b/g/n and utilize HD Codec G.711.1/G.722 for crystal clear sound quality and maximum connection reliability.

It features a full-duplex speakerphone for hands-free talking, screen text input mode, high capacity battery, web authentication, unified management service via CLive and more!

Key Features:

  • Standard SIP (RFC3261)
  • Dual Band 2.4GHz & 5GHz
  • Multi-Line (2 accounts)
  • Push-to-Talk (PTT)
  • Full-Duplex Speaker Phone
  • Service Management with CLive (Auto Registry System)
  • Screen Text Input Method
  • Web authentication via Automatic Web Browser
  • Earphones (w/3.5Ф, 4pole type)
  • Battery: Li-ion, 1500mA
  • Stand-by time: 100 Hr

Download the Liberty L2 Datasheet

#4 Yealink SIP-T52St52s

Comparing to the other three best sellers here, the Yealink SIP-T52S sits at a lower price point. The SIP-T52S is a member of the Yealink T5 Series IP Phones and it supports the installation of third-party applications to business settings. Designed for busy executives and managers, the T52S offers a color LCD 2.8-inch 480×272 pixels screen, high-quality.  speakerphone with echo cancellation, up to 16 accounts, and 3-way conference, and more.

Key Features:

  • Color LCD 2.8 inch 480 x 272 pixels
  • HD audio and full-duplex speakerphone
  • Dual-port Gigabit Ethernet (router and switch) with PoE
  • High-quality speakerphone with echo cancellation
  • Up to 16 SIP accounts, 3-way conference

Download the SIP-T52S Datasheet

There you have it! Questions about the WiFi phones? Don’t wait. Call our VoIP experts at 1-800-398-8647 now!See More Wi-Fi Phones

The Edgewater Network Edge Orchestration is Now Certified with VTech Phones

September 13, 2017 by Ying-Hui Chen

vsp736September 12, 2017 – Edgewater Networks, a market leader in enabling IP-based voice, video and data services, announced that they have certified their Network Edge Orchestration platform with the VTech ErisTerminal® SIP desk phones and ErisStation® SIP conference phones. The certified models include the VSP736, VP608, VSP600, VSP726, VSP715, and VCS 754 in a Broadsoft®-hosted environment.

The VTech ErisTerminal VoIP Desktop phones and ErisStation conference phones are high quality, cost effective devices that are compatible with hosted and open-source PBX systems.

“Our certification with Edgewater Networks will help bring our joint customers a more optimized experience with increased productivity in virtually any workplace,” says Ernie Levenson, president, VTech Communications, Inc.“VTech SIP phones ensure businesses experience clear and crisp desk and conference calls.”

edgewater
It’s exciting to see this great collaboration that brings greater value to both VTech and Edgewater Network users! We look forward to seeing how this certification benefits our customers!

Sangoma University Adds New Badges

September 11, 2017 by Ying-Hui Chen

Sangoma introduced Sangoma University in 2017,online training courses, to help guide their resellers through all of the Sangoma knowledge needs. 

Now Sangoma goes one step further, adding new badges to the program. These digital badges represent a learner’s skills and achievements earned by completing the course(s) within Sangoma University. Once you earned the badge(s), you will be able to collect and share your accomplishments in the digital backpack through Badgr!

What does Sangoma University offer?

  • Online Technical and Sales Training Videos provide easy, self-paced instructions on Sangoma products, which allow for excellent visibility for people interested in Sangoma solutions.
  • Classroom Technical Training provides direct and in-depth training that ensures full comprehension of the product, in addition to having one-on-one access to go beyond just knowledge and strive into learning from other’s experiences.
  • Sangoma Certifications. Along with the Sangoma Training comes Sangoma Certifications. It will now be possible to mark your Online Training achievements with a certificate of Sangoma Certified Essentials. Two additional certification offerings will be provided with Classroom Training achievements, Sangoma Certified Apprentice and Sangoma Certified Professional.

Where do I access to Sangoma University?

Sangoma has already signed thier resellers up for Online Training. Please visit Sangoma University at training.sangoma.com.

Are you interested in learning about Sangoma products? Don’t miss out this exciting new training program that helps you become a Sangoma-certified expert!

Alternating Between the Handset, Headset, and Speakerphone on the Polycom VVX400

September 7, 2017 by Steve Lopian

We have to spend a lot of time at work. For some of us, that means traveling or even staying at home to work. For the rest of us, we are typically stuck in an office or cubicle.

Because we spend so much time in our “area”, I think one of the most important things to maintain at work is your comfort level. This can be pretty simple to achieve. Getting new office chair, a rolling mat underneath you, maybe a picture on the wall.

All of these things can make us more comfortable, but I also believe that having the freedom to use your deskphone however you want can not only bring a certain level of comfort, but it also can make things easier on you so that you can be more productive!

One phone in particular that comes to mind when thinking about endless options is the Polycom VVX400. This phone will allow you to use a headset, handset and it even has speakerphone as well.

Polycom VVX400

These options are great to have. I know most of us prefer to just wear a wireless headset all day. Some people can’t stand headsets, and would rather go old fashioned and just stick to their handset. Or maybe you are in your office with the door closed all day, and simply enjoy pushing the speakerphone button to talk!

Either way, something always comes up, so it’s good to know that with the Polycom VVX400, you can switch between any one of these at any time. Even when you’re on a call!

 

Alternating Between the Handset, Headset, and Speakerphone on the Polycom VVX400

Switching between these options is also one of the easiest things you can do too! For example, if you are on a call, and using the handset and the call is running a lot longer than you thought. Maybe you want to get up and stretch your legs! Simply put your headset on and press the Headset button on the phone. Once pressed, this button will turn green, letting you know that you are now talking through the speakerphone and not your headset. Let the customer know they are on speak, and begin talking!

There are a lot of other combinations, and reasons why you would want to alternate between handset, headset, and speakerphone, but you get gist!  And if this is something that you didn’t think was possible, and you have a deskphone with these capabilities, go ahead and give it a try! Let us know what you think!

Do you have a Polycom VVX400 on your desk? How often do you alternate between these three options? If you don’t have a VVX400, what phone do you have? Can you alternate call style? We want to know!

Six Biggest Benefits of the SIPStation SIP Trunks by Sangoma

sip-station-signup

Recently, some of my clients showed interests in learning about Sangoma’s SIPStation. They wanted to know what it does and how they can benefit from it. So I’d like to share this with all of you who are curious about the SIPStation or are looking for an ideal VoIP service solution.

What Does the SIPStation Do?

The SIPStation is Sangoma’s SIP Trunking service that provides both Canadian and USA all-sized businesses with feature-rich telephony services using just a standard Internet connection you already have. The SIPStation also allows you to port your existing phone numbers and choose the numbers you want to represent your business nationally.

Six Biggest Benefits of the SIPStation SIP Trunks

  1. Save 25% or more with the Trunk Groups

The Trunk Groups are unique to Sangoma’s SIPStation that enables your company to share voice services across multiple locations and enjoy 25% savings! Check the graph below to see a comparison of your saving with and without the Trunk Groups:

trunk-groups

2. Never Miss a Call – Failover Options

With the Trunk Groups, if a PBX at one of your location fails, your inbound calls can automatically failover to a different PBX(s) in your Trunk Group on a per phone number basis, so you will never miss a call!

3. No Contracts!

We all know that business world is dynamic and your business strategy can change at any time. With SIPStation, you are able to adjust your services at any time. No contracts required!

4. Integrated with FreePBX and PBXact

If you are using the FreePBX and the PBXact, you would love how SIPStation comes ready with all you need to work with your system and PBX routing.

5. Integrated Fax Services

With SIPStation, you will be able to send and receive faxes from a web interface or from your local fax machine with incredible reliability.

6. Inbound Numbers and Porting

Need more inbound numbers? No problem. You can add as many as you need and also port your existing phone numbers to Sangoma’s service for a simple $10 port charge and then $1 per month per DID.

Is that all? Absolutely not. Every business is different and the required features/services may vary case by case. So give me a call at 716.531.4318 or email me at [email protected] and I will help you narrow down the best VoIP solutions you can pick from.

why-sipstation

Click to utilize this simple configuration tool here to estimate your phone number costs!

What is the Re-dial Feature? How do I dial previous numbers without having to re-enter the digits?

September 6, 2017 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What is VPN? Is it possible to set up international VPNs? Today, we have more new real questions and answers from VoIP users just like you.  

What is the Re-dial Feature? 

Q: What is the re-dial feature? How do I dial previous numbers without having to re-enter the digits?

A: You could set up line-keys that allow the phone users to manage a quick-dial/ speed dial without retyping quickly. Check out more phone features here!

cloudspan_banner

STAY TUNED


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.

Labor Day Sale 2017: Get Even Lower Prices on Select Refresh Products! 

September 4, 2017 by Ying-Hui Chen

get-ready-toIn celebration of Labor Day, VoIP Supply is offering even lower prices on select Refresh IP Phones so that you can equip your office or business with great products that won’t break the bank!

Purchase any select Refresh product and get amazing savings that you won’t get anywhere else! This promotion ends on Friday ( September 8th). Take advantage of it before they are all gone!

 

Polycom IP 450 PoE (Refresh)IP450.png

  • High-resolution backlit LCD with support of multiple languages and Asian characters
  • Built-in XHTML Microbrowser for third party applications
  • Fully enabled to run the Polycom Productivity Suite

 

 

Polycom VVX201 (Refresh)refresh vvx201.png

  • 2 line keys with bi-color (red/green) LED
  • Flexible line appearance
  • 2 SIP identities

 

 

Polycom VVX310 (Refresh)vvx301.png

  • 6 Line appearances
  • Polycom HD Voice
  • 208×104 Backlit 8 Level Grayscale graphical LCD
  • Dual Gigabit RJ45 Ports

 

 

 

Polycom VVX500 (Refresh)vvx500-1.png

  • 12 lines (registrations)
  • Screensaver and digital picture frame mode
  • 3.5-in TFT LCD display

 

 

 

Polycom IP6000 PoE (Refresh)IP6000.png

  • Polycom HD Voice
  • Polycom’s patented Acoustic Clarity Technology
  • 12-foot microphone pickup

 

 

 

Yealink SIP-T42G (Refresh)yealink-t42g.png

  • 12 Line Appearances
  • Dual-port Gigabit Ethernet
  • Yealink Optima HD Voice Supported

 

See Refresh Labor Day Sale!

Reconditioned VoIP Hardware and Equipment

SimpleWan Technical Webinar Recap: Real-time CyberSecurity System, Multi-Site Management, and more!

September 1, 2017 by Ying-Hui Chen

Last week, VoIP Supply and SimpleWan co-hosted a technical webinar to explore their real-time cybersecurity protection system, remote multi-locations management, and more technical features. If you’ve missed it, you won’t want to miss the recap here! Let’s check out some highlights in the webinar:

SimpleWan brings the tools and services necessary for any Service Provider and/or IT Professional to provide protection and security and reduce the overall customer hassle of managing their hosted solution.

Why SimpleWan

It’s a simple solution to manage multiple locations under one roof and it is very flexible to change and add to your network. See key features:

  • Easy managing, diagnosing and analyzing networking
  • Centrally provisioning networking service for every location
  • Provides real-time access to remotely monitor networking
  • Provides location-by-location analytics

During the webinar, the most exciting thing is to see the live demo of SimpleWan’s system. Let’s dive in some of the technical features!

Networking Dashboard

Josh Haselhorst from SimpleWan walked us through the networking dashboard in real-time action, showing us that monitoring all your systems under one roof can be simple and efficient.

simplewan1

Real-time Security Monitoring

Check out the real-time blocked attacks right from the dashboard report. You’d be surprised by how many attacks that can happen within seconds, no matter how small or big your company is!

simplewan2

Bandwidth and Service Breakdown

You will also see the bandwidth and service breakdown so when some issues arise, you will be able to pinpoint yourself to see which location or area in the system has gone wrong before reaching out to your technical support.

simplewan3

PCI Compliance Summary

See the status of your PCI compliance all in one table. Once you pass all the requirements, you still need to get the certificate of compliances. But with SimpleWan you don’t need a third-party company to do this for you! Simply download your certificate of compliances right within the system and you are ready to go do business without extra costs! This is a great feature for end-users and resellers!

simplewan4

UniFi Controller

UniFi controller is a useful control panel that allows you to see where all your access points (APs) located and to easily manage all of them without leaving your seat!
unifi
This is a huge benefit, especially for the hospitality industry. You will be able to see what devices are connected to which APs and who is accessing the APs and where they are. You can block and add users and see the statistics all within the dashboard.
unifi2
simplewan-slidesDownload the webinar slides HERE

SimpleWan’s security system is straightforward and easy to use for every business. It is flexible and has a lot more features to offer. Call one of our VoIP experts at 1-800-398-8647 and start protecting your system with us today!

Shop SimpleWAN

How to Upload a Contact Photo on the Yealink T48G

If you have a desk at work then chances are you have a phone on your desk. The kind of phone that is on your desk probably has a lot to do with what your job position and duties.

If you are working in a call center, then odds are you have an entry level phone that is equipped with just enough to get the job done. If you hold an inside sales position then you might have more of a mid-range phone. Perhaps something with programmable BLF keys or HD voice etc.

When you start to get into a job position that has an executive role, then you might have a use for a more high-end phone. A phone that is packed with features that can help you navigate through your day-to-day activities better, oh and a color touch screen too….obviously.

What would be a good example of a phone like this? Ahh, how about the Yealink T48G? When it comes to Yealink’s T4 Series, the T48G is the top of the line. It also has a 7” color touchscreen display, and just about every VoIP feature under the sun. To me, that sounds like the perfect executive phone!

Yealink SIP-T48G

But speaking of every VoIP feature under the sun, there is one thing that you are able to do on the T48S really stood out to me. Not only is this a cool and unique feature, but I feel like it can really come in handy for someone on the executive level who may be in charge of several people in the office.

What’s the feature? The Yealink T48G allows you to upload contact photos! Not only is this relatively easy to do, but it can really come in handy when trying to remember everyone you work with!

I am going to assume that everyone you work with has a company photo, you know, headshots for your website or email signature. These are great to take and upload to your phone contacts. Especially if everyone is assigned an internal extension, it may take a while for you to remember who is calling you.

Doing this can also help you put a face to a name and a face to a voice! So the next time you’re in the breakroom getting a cup of coffee, you can really impress everyone with your flawless name remembering skills.

Now, let’s move on to the how-to part of the blog and find out how to upload contact photos! It’s really quite simple, but it does involve some work on the web user interface. If this is something you need access to or help with, then just let your System Administrator know what you are trying to do, and grab some assistance! If you are able to tackle this on your own, then just follow these easy steps!

How to Upload a Contact Photo on the Yealink T48G

  • Click on the Directory and then go to Local Directory
  • Click Browse, and then locate a photo file from your computer
  • Click Upload Photo to upload the photo
  • You can click Delete Photo to delete the customer photo

yealink-how-to-image

Once you have your photo uploaded the next step will be to add the customer photo to the contact! Please note that the Yealink T48S only supports .png, .jpg, .bmp format files and the file size must be less than 5MB!

Now that you have uploaded your photo, all you have to do is follow these next steps and you will be on your way!

  1. Click on Directory and then Local Directory
  2. Click the desired entry you want to edit
  3. Select the desired photo from the pull-down list under Photo
  4. Click Edit to accept the change

yealink-image-2-how-to

And there you have it! Now that you have assigned a photo to your contact, when you place a call to the contact or receive a call from the contact, the touchscreen will display the contact photo! Just repeat the process to keep adding photos to different contacts!

Do you have a Yealink T48G on your desk? Do you use the Contact Photo feature? If so, what’s your experience been like? We want to know!

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