Cisco Acquires BroadSoft for $1.9 Billion Cash

October 24, 2017 by Ying-Hui Chen

Cisco Case Study of VoIP SupplyCisco System Inc., a worldwide leader in IT and networking, announced yesterday that they have reached a deal to acquire BroadSoft Inc., a communication technologies provider with $1.9 billion net of cash.

partnerThe deal is expected to close in the first quarter of 2018. After that, BroadSoft employees will be folded into Cisco’s UC Technology Group, according to company officials.

BroadSoft offers a range of cloud communication technologies to more than 19 million customers around the world and has partnered with more than 450 telecommunications companies in 80 countries. The deal is believed to accelerate Cisco’s transformation to a more cloud-focused company and add to Cisco’s growing portfolio of communications technologies.

Who Should You Get Your VoIP Service From?

October 20, 2017 by Steve Lopian

When it comes to choosing a VoIP service provider, there can be a lot of questions.  Just a quick check online will show you there are more options than you thought possible!  That’s why it’s important to keep a clear head and focus on the most important things.

There are a lot of things to consider.  Not just about your future VoIP provider, but about your business too.  We felt that this topic absolutely needed a video, and we delivered!

So, take a minute and check out some of the most important things to keep in mind when choosing your provider.  And always remember, if you still have questions or just can’t seem to find the answers, you can always give us a call at 1-800-398-8647.  Our team of experts can take you down the correct path and find a solution that is right for you!

 

CyberData Video Outdoor Intercom with Keypad Is Certified with Yealink T58V Smart Media Phone

Earlier this month, Yealink,a global Unified Communication (UC) solution provider, and CyberData, a leading OEM design and manufacturer of IP Endpoints, officially announced the complete integration of the CyberData SIP-enabled h.264 Video Outdoor Intercom p/n 011014 and Intercom with Keypad p/n 011414 with Yealink T58V Smart Media Phone.

yealink-and-cyberdata

“It’s exciting to have the CyberData Video Intercom validated with the T58V, a member of Yealink Gen-next T5 media phone series.” stated Stone Lu, Yealink Vice President. “This integration proves the flexibility and expands the working scenarios of our devices, and customers of CyberData will also find the combined solution beneficial.”

t58vThe CyberData SIP-enabled h.264 Video Outdoor Intercom with Keypad provides secure access settings with video and two-way communication. With this integration, Yealink T58V users can now enjoy a seamless, worry-free secure system and convenient communication.

We look forward to learning more beneficial collaboration across different products in the future!

My phone IP addresses have changed. How do I get them back?

October 18, 2017 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Soundpoint IP 560 failed to negotiate 1GB with my Cisco Meraki switch. Today, we have more new real questions and answers from VoIP users just like you.

 

My phone IP addresses have changed. How do I get them back?

Q: A few of our individual phone IP addresses have changed too and I need help getting them back. 

A: I would hard-boot the system and swap ports in the switch. There’s no reason why you should be able to log-in to the server with what you have been using and then one day, it won’t allow you. The only reasoning behind this would be you were hacked. But, the chances are low. The phones IPs should not have changed either for that matter.

 

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

What does IP PBX stand for?

October 16, 2017 by Ying-Hui Chen

what-does-ip-pbx-meanYou may have heard about IP PBX, but what is it exactly? What does it do? Let me tell you all. The acronym “IP PBX” stands for Internet Protocol Private Branch Exchange.

A Private Branch Exchange (PBX) is a telecommunications system that handles the call control functionality of your telephones and fax machines while simultaneously managing your connection to the PSTN. (Publicly Switched Telephone Network).basic-phone-system

This means that it is a telephone system that handles your call control functionality and manages your connection to your telephone service provider through IP technology.

A VoIP Phone system interconnects your telephones, VoIP Phone system and your VoIP service utilizing your existing LAN and WAN infrastructure. See a common setup on the right.

Want to learn more? Download our Free Guide to VoIP systems here! Or, simply call our VoIP experts at 1-800-398-8647 to ask!

Free Download

Become an Empowered Sangoma Partner Today!

October 13, 2017 by Ying-Hui Chen

sangoma-resellerAre you an OEM, Reseller, Systems Integrator, or the go-to IP provider for your customers? The Empowered by Sangoma Partner Program has exactly the benefits and options to fulfill your clients’ needs and grow your business!

Why Join Sangoma Partner Program?

  • A wide variety of VoIP product portfolios to choose from including FreePBX, PBXact, SIPStation and FoIP Services, etc.
  • Professional Support and Training –  Receive professional support from the same team that is developing the Sangoma PBX platform
  • The industry’s best-engineered, highest quality, IP and UC solutions, supporting “any app, anywhere” for businesses and service providers of all sizes.

As a Sangoma Partner, you will….

  • Get lead referrals and bigger margin (with discounts of 10% to 60%)
  • Access to Sangoma marketing programs
  • Access to introduction to new, Not For Resale (NFR) products for testing
  • Receive pre-sale and post-sale support
  • Receive discounts on certified training and direct developer/manufacturer support

Review the program and requirements to become a Sangoma Partner

See Sangoma products  

Sign up to become a partner!

VoIP Supply is on Instagram Now!

October 12, 2017 by Ying-Hui Chen

As of today, VoIP Supply has 300+ YouTube subscribers, 1700+ Facebook fans, 3000+ Linkedin followers and 8500+ Twitter followers! Today, we are expanding our social network to another popular social platform – Instagram!

instagram-1On Instagram, you will get to know a lot about our culture at VoIP Supply, our work environment, and fun team activities! Also, just like all of our other social media channels, Instagram is a place to stay engaged with VoIP Supply and gain important updates about VoIP.

It doesn’t matter if you are a VoIP reseller, a customer, or just a person who wants to get social and have fun, you are welcome to hop on board and get social with us!
social-media-icons

Why follow VoIP Supply’s Instagram?

  • instagram-2Stay on top of everything for VoIP: Learn the latest VoIP news, new VoIP hardware releases, firmware updates and more.
  • Never miss any awesome deals: Find exclusive sales and promotions just for our followers.
  • Get connected and have fun! – You will see a lot of fun photos about VoIP products, the VoIP Supply team, our office and warehouse, and all kinds of fun activities at VoIP Supply.

So, why not follow us on Instagram? Get social with us today!
Get Social on Instagram!

The VoIP Addict’s Guide – Cost Effective Switching with Netgear

October 11, 2017 by Marc Spehalski

If you tinkered with computers as a kid, worked in IT for more than thirty seconds, or stood relatively close to an IT person, you’ve probably heard of Netgear. They’re the de-facto standard in SMB networking and produce the iconic blue cased equipment that seems to keep ticking on, infinitely, like a Japanese quartz watch movement. If you feed it power, it will function.

Netgear is also known for its more economical price point, providing really great value for the SMB customer. It’s especially valuable for customers looking to deploy VoIP in their SMB environment considering the feature set offered.

fs728

Enter the Netgear FS728TP-NAS switch

The FS728TP-NAS is a 24 port 10/100, L2, PoE switch with a 192-watt power budget.
That means with a phone using an estimated 5 watts of power, you can reliably power up to 38 phones as a conservative estimate. Also included are four Gigabit ports (2 copper and 2 combo SFP) for a switch to switch, or switch to router connectivity.

Now, you might be wondering why you would use a 10/100 switch for VoIP. Using Fast Ethernet (10/100) is a great way to save costs in a VoIP deployment if you aren’t planning on connecting PCs or other devices to the phone as a piggyback. If the phone is going to sit independently, it does not need gigabit speed, a 10/100 port is completely adequate. A single call over SIP using the extremely common G7.11 codec will require approximately 100 kbps of bandwidth, making Fast Ethernet more than enough to get the job done.

The FS728 is also a standard 19” rackmount switch with convenient variable fans inside to reduce noise. What’s also convenient is the feature set provided with the FS728, which caters to the needs of VoIP in particular.

Some of the things that will be particularly important to a VoIP deployment and make life better overall with the FS728:

  • Web-based managementfs728-1
  • VLANS (and auto voice VLAN)
  • PoE (802.3af) on all 24 ports
  • Access Control Lists
  • Quality of Service

 

My quick thoughts on VLANs:

VLANs specifically are an optional component of VoIP, although I strongly encourage them. They become useful when you share your network with both data and voice. Organizationally, a VLAN will separate the traffic and make it easier to apply policies to separate device types. It’s not a performance control as some might think, it’s a strategy for security and management, and even small networks can benefit from VLANs.

Now to the important part: The FS728 is a sub $500 switch, making it a no-brainer when it comes to the SMB space. It’s a great value considering all 24 ports are PoE, which is something you don’t always get with Netgear’s competitors. Also included is a lifetime hardware warranty, which an important consideration when switch shopping, because reliability has its own intangible value to a business. For a competitive quote on the Netgear FS728-NAS, give VoIP Supply a call!
Check out the FS728TP

Can I use Polycom VVX Phones with Digium Switchvox?

October 10, 2017 by Ying-Hui Chen

Are you considering to use Polycom Phones with Digium Switchvox but you are worried about the compatibility and other possible issues? Your questions have been heard! Our VoIP experts are here to answer the three frequently asked questions about using Polycom phones with Switchvox. Let’s find out!

banner-polycom-with-switchvox

Question 1: Can I use Polycom VVX phones with Switchvox?  

Answer 1: A customer can use Polycom VVX with Switchvox but it’s important to understand the difference in the features they will and will not receive.  

Switchvox customers get the tightest integration when using a Digium Phone as compared to any other phone on the market. The phone applications (contacts, status, call queues, interactive voicemail, voicemail screening, etc.) are just a few of the features that really differentiate a Digium phone compared to other SIP phones.

See this video below that highlights some of the Digium Phone features under 2 minutes:  

For example, the status, presence and contacts apps, will save you an enormous amount of time on a daily basis.  You can press the contacts soft key on my D65 and start typing a name and immediately able to see the status/presence indicator of the person you are trying to reach.

Question 2: Do I need to add the Polycom feature pack to the order?

Answer 2: The Switchvox Polycom Phone Feature Pack enables easier configuration and greater flexibility and control for users and admins.  However, as Digium continues to roll out new integration and features, there is no guarantee that the Polycom phones will support the features.   

Today, the Polycom Phone Feature Pack enables features such as distinctive ringtones, you can enable or disable the missed call notifications, etc. More detail on Phone Feature Packs can be found here.

Question 3: If I have valid licenses and use Polycom phones, will I get full support from Digium?

Answer 3: Digium doesn’t support the Polycom phone (hardware).  However, Digium tech support will assist with answering questions related to the configuration/setup of an eligible Polycom phone when using a Switchvox Polycom Phone Feature Pack.  

More questions about Polycom phones, Digium phones, and Switchvox? Call one of our VoIP experts at 1-800-398-8647 today!

 

3 Typical VoIP Adapter Functions

ht812-ataA VoIP adapter is a device that converts analog voice signals into digital IP packets for transport over an IP network. It plays an important role in the VoIP world. Many VoIP users can’t live without VoIP adapters because they provide the simplest and easiest way to switch to VoIP. Let’s check out some of the typical functions of a VoIP adapter!

There are three primary uses for a VoIP adapters and these are also the most popular applications.

3 Typical Uses for a VoIP Adapter

1#1 VoIP Enabling your traditional telephone

Do you prefer the old telephone that you’ve been using for years and don’t want to switch to a new one? Not a problem. Using an FXS VoIP adapter you will be able to keep your existing phone and turn that into a VoIP phone!

2#2 VoIP Enabling a small PBX System

If you use a small PBX or key system, you can leverage VoIP without having to buy a VoIP PBX. Using an FXS VoIP adapter you will be able to connect your existing PBX with the IP network allowing your PBX to send and receive VoIP calls.

3#3 PSTN Connectivity for your VoIP System

Your communications are critical to your business operations. You can’t be without the ability to send and receive phone calls. With VoIP if your network goes down or you lose Internet connectivity you will not be able to send or receive calls – even emergency calls. To prevent this, you can use an FXO VoIP adapter to connect to the PSTN giving you failover and life-line capability.

Now you have learned the typical functions of VoIP adapters, check out our buyer’s guide to learn more about the types of VoIP adapters and how to select the VoIP adapter that works best for your business!

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