VoIP Supply has been a participant in The University At Buffaloâs REALM program for a few years now. Â This is a fantastic program that allows students who are near graduation to shadow local businesses to get a real feel of what it’s like to be on the job.
The most recent student to experience the culture here at VoIP Supply was Alan Golman. Â Alan is a senior at UB and is majoring in Spanish and Speech and Hearing Science. Â He was able to spend the day shadowing our Marketing Department.
Of course, anyone who visits VoIP Supply usually leaves with a smile, and Alan was no different. Â And if you donât believe us, let him tell you himself! In the video above, Alan will discuss what his full day was like here at VoIP Supply, and what some of his favorite moments were.
For more information on UBâs REALM Program, please visit here!
Are you ready to get testing? Grandstreamâs first beta product of this year is here!
The GDS3750 IP audio door phone will be the next addition to Grandstream line of facility access devices and they are looking for suitable candidates to participate in the beta test!
If you have experience with facility access products such as IP audio or video door systems, submit an application today to try this new product! The top 30 applicants will gain a spot in this testing opportunity. The deadline is February 15th, 2018!
Check out some highlights of the GSD3705:
The GDS3705 IP audio door phone
HD audio with a 1.5m mic and 3m speaker range
Integrated RFID card reader and numeric keypad for code and card access
Built-in mic and speaker with advanced AEC and background noise suppression
Integrated PoE, alarm in, alarm out, RS485 and Weigand input/output
IP66 weatherproof and IK09 vandal resistant metal casing
To have more information about this new beta testing please visit Grandstream Beta Club.
January 29th – A quarter after its acquisition of ShoreTel, MitelÂŽ announced their rebranded and integrated portfolio of Cloud and on-premise solutions for the North American market.
This new portfolio is designed to offer their North American customers the best path to the Cloud for access to advanced applications and the latest technology and to provide on-site portfolio with maximum choice, flexibility, and reliability.
“Mitel’s product portfolio has never been stronger. It offers a complete technology menu to choose from with the right combination of cloud and on-site solutions that really gives us the freedom and flexibility to customize solutions that make sense for our customers,” said Matt Pingatore, Chief Executive Officer, Packet Fusion.
Mitel is a global leader of business communication solutions provider that delivers simplicity, reliability and high-end communications and collaboration. Mitelâs flagship solutions for the North American market include:
Retail UCaaS Solutions
MiCloud Connect (previously ShoreTel Connect CLOUD) with Teamwork and Contact Center
MiCloud Flex (previously Mitel MiCloud Enterprise) with MiCollab and MiCloud Contact Center
On-Site Solutions
MiVoice Office 250 with Phone Manager applications
MiVoice Connect (previously ShoreTel Connect ONSITE) with Connect UC and Contact Center
MiVoice Business with MiCollab and MiContact Center Business
As you may know, Mitel completed the acquisition of Aastra in 2015 to offer best and most complete communications solutions. Now all Aastra IP phone nameplates are replaced completely by Mitelâs name.
Wait, what? Then, what has changed?
Same Great Aastra IP Phones by Mitel
The Mitel rebranded IP phones may look slightly different from the old Aastra VoIP phones, as most products have been updated, however, the quality and functionalities have been maintained and even enhanced with it’s transition to the Mitel label! Your satisfaction is assured.
Mitelâs VoIP phone systems cover a range of VoIP phones, conference phones, and peripherals suited for the business of all sizes. They offer a comprehensive line of VoIP devices, from entry-level to enterprise IP phones and a wide range of handsets and conference units. Their IP phones are interoperable with today’s leading VoIP phone systems such as Asterisk, FreeSWITCH, trixbox, Switchvox and more.
Why buy Aastra/Mitel Phones?
Offers a versatile line of IP phones with robust functionality for any size office environment
Produces phone expansion modules that  support up 28 programmable keys per unit
All phones are wall mountable in order to provide variety of usage
VoIP Supply stands behind the quality and dependability of the Mitel brand
Are you one of the many users that struggle with juggling multiple software windows and browser tabs?
January 30th, Microsoft Teams launched new updates that bridge the gaps between applications and allow users to quickly include information from other software applications into their team conversations. This is designed to improve team collaboration, especially for chat-based applications.
This new update also comes with a personal application hub where youâll have access to a catalog of applications with pending items. The hub offers access to Who, an app that allows you to search for people within your organization by their name or a given topic.
“Now you can have a conversation about content from an app without the need to include a screenshot or a hyperlink to the information. In the same way that you can add an emoji or GIF, you can now bring information from apps into a chat or channel message with a simple click,” blogged representatives of Microsoft Teams.
Team collaboration has been a focus for VoIP service. Standard VoIP services also have lots of team collaboration tools to improve your teamwork such as unlimited Cloud storage and shared drive, keeping your employees connected in one system, regardless of their location, check some of them here!
To find the right services you need, simply call one of our VoIP experts at 1-800-398-8647 today!
As more Millennials enter the American workforce, accommodating Millennials workstyles with the right communication equipment to retain their talent has become a focus for businesses from all walks of life and choosing a right VoIP headset will be a good start.
What kind of headsets are Millennial workers looking for?
Both Plantronics Voyager 6200 UC and Jabra Evolve 75e are popular headsets for office professionals and Millennial workers in terms of the design, sound quality, compatibility and advanced features. Letâs dig a little deeper to see why Millennials choose (and love) these two new VoIP headsets!
Sound Quality
When it comes to a VoIP headset, noise and distraction are the biggest pain point we hear from almost all users. Almost all VoIP headsets nowadays are equipped with noise canceling technology and Plantronics and Jabra headsets are no exceptions. The Plantronics clear talk technology and Jabraâs active and passive noise cancellation give Millennials peace of mind ensuring that they can hear and be heard clearly without interruptions.
Wearing Style
While traditional VoIP headsets have a lot of annoying wires moving around in your way; the new Plantronics 6200 UC and Jabra Evolve 75e VoIP headsets are both designed with new around-the-neck wearing style with earbuds. This new neckband design provides comfort and stability, giving users more control of their headsets. Â
Bluetooth with a standard 30 meters wireless range is also a must when it comes to hands-free communications. Mobility is one of the most important features Millennial workers love. They require a flexible headset that can set them free from their seats!
Work & Life
Work-life balance is more emphasized in Millennial generation than before. Millennials are looking for a headset thatâs not just for office work, but for everyday voice and music, in or out of the office. Therefore, the headset needs to be compatible with multiple applications that they use at work and in daily lives. Both the Voyager 6200 UC and the Evolve 75e are compatible with Skype for Business, Cisco and they are also very versatile for multi-taskers!
Battery Life
The long battery life from these new VoIP headsets allows you to continue your work without needing to stop and charge your headset. The 14 to 16 hours long-lasting batteries are designed for whole-day use!
Check out the chart below to compare these two popular new VoIP headsets!
This January, we have some more new VoIP hardware to gear you up for better communication experience! Start your new year right with upgraded VoIP equipment!
If you are looking for a headset to use both in the office environment and outside, the Plantronics Voyager 6200 UC can be your perfect fit!
It is a professional-grade wireless earbud neckband headset that comes with Class 1 Bluetooth technology and certification for Skype for Business. The four omnidirectional microphones and enhanced noise canceling technology minimizes background noise, giving you crystal-clear communications.
Unique Features:
Professional-grade audio with enhanced Digital Signal Processing
Grandstream’s GXP1760W is a WiFi mid-range IP phone that supports 6 lines and 3 SIP accounts. Featuring personalized ringtone and integration with advanced web and enterprise applications, the GXP1760W truly delivers outstanding performance at an affordable price! The GXP1760W will begin shipping in late March. Pre-order now! Â
Unique Features:
6 lines, 6 dual-color line keys
5-way audio conferencing
24 digitally programmable BLF/ fast-dial keys
Built-in USB port for importing and exporting data only
The D785 Color SIP Phone provides a clean and sleek 4.3-inch color display and supports for 12 SIP lines and Power over Ethernet (PoE). Itâs also equipped with optional Wifi and DECT connectivity.
Unique Features:
Optional WiFi and DECT Support via USB port
Dual Ethernet ports (GigE)
Support for up to three D7 expansion modules
Support for up to 12 SIP lines/accounts
Donât forget to register for our upcoming Snom D785 Product webinar!
Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.
How can I connect a PBX to my existing incoming POTS line?
Q:Â I am an emergency management coordinator and have an in-office phone system that I want to expand. How can I connect a PBX to my existing incoming POTS line?
A: It depends on the phone system you have. We carry a wide range of FXO SIP Gateways that interface with POTS lines.Â
FXO Gateways connect your devices to an outside telephone line and support Failover or Fallback in the event of internet failure or a network crash. An FXO gateway can be implemented to provide access to multiple POTS lines.
Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591
Most of us can sense that cell phones are shifting the way we work and live dramatically in modern years. Our smartphones have become not merely an electronic device, but a digital extension of ourselves where we connect and communicate. As more people describe a smartphone as an âindispensableâ tool for work, the demand for Softphone arises.
âThe majority (79 percent) of respondents cited the smartphone as the phone they used the most to conduct business, as compared to an office phone or home phone.â –According to a survey from PCWorld
What is Softphone?
Softphone is a software program that allows you to make phone calls over the Internet via your computer or cell phone rather than dedicated hardware like a traditional telephone.
Digium Switchvox Softphone for iPhone & Android
Digiumâs SwitchvoxSoftphone is an all-in-one communication solution designed for iPhone and Android. It covers all enterprise-class Unified Communications (UC) features you can expect from Switchvox, except, this time, you enjoy them on the go! Letâs take a peek at some of its popular features every road warrior canât live without!
Simple Setup Process – Configuring the Switchvox Softphone for your cell phone is easy! Get ready to start making calls within seconds.
Advanced Call Control – Stay connected wherever, whenever you go with the power of Switchvox Softphone! The advanced call features include:
3-way conference
Call recording
Transfer, ignore or send to voicemail
Status – Set your Status and decide how your calls are handled and what voicemail greeting is played.
Favorites – set up favorites contacts and see their phone state and their Status.
Apple CallKit – Enjoy the full advantage of Apple CallKit! The Switchvox Software uses the latest iOS technologies to improve battery life and allow more accurate alerts/notifications. Your Softphone calls will display the same way as native iOS calls even when the app is closed or the phone is locked.
Private Number – Keep your private number private and safe. Callers will only see your desk phone number.
Thatâs not all! There are more unique features such as Extension-to-extension calls, Real-time Status/ User Presence, Wi-Fi, 4G or LTE connectivity await your exploration!
Not sure where to start? Click here to check out Digiumâs Switchvox Softphone Start Guide or simply raise your phone to give our VoIP experts a call at 800-398-8647 to discuss your specific needs!
Had enough of the poor audio quality and choppy video? Nothing frustrates your customers or salespeople more than poor phone quality. Businesses in all walks of life depend on a phone system that simply works smoothly every single time and that highly relies on whether you have strong QoS or not. That is why itâs important to learn about what QoS is and how it works! Letâs get to it!
What is QoS?
QoS stands for Quality of Service. As the name implies, QoS is a way of providing better overall performance for selected traffic types on telephone networks.
Basically, itâs a method to ensure that your communication system has the ability to provide high-quality service. See the definition from Microsoft:
Quality of Service (QoS) for networks is an industry-wide set of standards and mechanisms for ensuring high-quality performance for critical applications. – TechNet, Microsoft
How Innovative VoIP QoS Boosts Your Network
There are two types of speeds: Burst Speeds and Streaming Speed
Burst Speeds, also known as speed test speed, helps you download small files quickly and it only lasts a few seconds; Streaming Speed, on the other side, helps you work on long-term tasks such as voice and streaming videos. Traditional firewalls lack the ability to recognize different types of speeds and the tasks you are doing on the networks, so they are not able to understand who needs access to certain services at certain times and how much. Thatâs where an innovative VoIP QoS product, like SimpleWanâs solution, comes into play!
The SimpleWan solution acts like a sensor that is aware of the differences between streaming speeds and bursting speeds, the various devices that are on your networks, as well as the needs from all users and tasks.
The intelligent solution makes smart real-time decisions to prioritize your tasks and assign just the right amount of space for each task. Once the task is complete, it opens up space again to all users to ensure that all users get equal access to the network connection. The consistency of network access is so important nowadays when there are so many different devices connected at the same time!
QoS has become a must when it comes to providing the best overall telephony service quality. Now that you have learned about QoS. Time to break up with your poor phone service!