Configuration for VVX300 to Disable Do Not Disturb (DND) Key

December 27, 2017 by Ying-Hui Chen

If you have been following our Mom’s calling Q&A Blog Series, you probably already know that our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: How to have my Grandstream PBXs communicate with one another? Today, we have more new real questions and answers from VoIP users just like you. Let’s get to it!

Configuration for VVX300 to Disable Do Not Disturb (DND) Key

Q: Do you have the configuration for VVX300 to disable the Do Not Disturb key? The configuration for the VVX500 does not work.

A: Please downgrade the VVX300 to 4.1.8 and search for this line:

<?xml version=”1.0″ standalone=”yes”?>

<!– Customer SIP Application Configuration File –>

<dnd feature.enhancedFeatureKeys.enabled=”1″ softkey.feature.doNotDisturb=”0″ />.

</localcfg>

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

Microsoft Retires Office Live Meeting on December 31, 2017!

December 22, 2017 by Ying-Hui Chen

Microsoft announced that they will discontinue Office Live Meeting completely by end of this year.

Live Meeting is a popular online collaboration and web conferencing service that empowers businesses to conduct the real-time and interactive presentation.

Migrating to Skype for Business & Skype

The company is planning to migrate all data and applications from Live Meeting into Skype for Business and Skype Meeting Broadcast. Most of the features that were seen in Live Meeting have already been migrated to Skype for Business and Skype Meeting Broadcast and there are some new upgrades available such as a larger attendee scale.

Live Meeting users are encouraged to begin transferring their system to other similar solutions no later than December 31st, 2017, at which time Microsoft will fully close the Live Meeting service.

You can find the guides for transitioning to Skype here.

Other Web Collaboration Options

There are a lot of easy web collaboration tools available on the market that will provide you with even better interactive video conferencing, shared drive, and team collaboration.

Check out more VoIP service features here to learn how you can keep your employees connected in one system, regardless of their location. Call one of our VoIP experts at 1-800-398-8647 to get a free consultation!

Sangoma’s PBXact UC Appliances Comparison – Updated 12.20.2017

December 21, 2017 by Ying-Hui Chen

Note: This is an update post for Sangoma’s PBXact UC Appliances Comparison – Choose a Right Phone System

We wrote a post about Sangoma’s PBXact UC appliances comparison back in June 2017. This month, Sangoma has added two more unique UC appliances to their PBXact suite, the PBXact 25 & the PBXact 400, to give you and your customers more flexible options to accommodate business needs! Let’s find out what they are all about!

PBXact UC 25

Equipped with only 25 user licenses and up to 25 user extensions, the PBXact UC 25 is as far the smallest PBXact appliances at the lowest price point.

It is a popular selection for small businesses that are looking for a smaller scale and simple solution! Same as the PBXact 40, the PBXact 25 comes with 4x GB Ethernet ports and 3x USB ports, giving you flexible connectivity options.

A unique feature set:

Tabletop and Wall Mount with included bracket
4 Onboard GIG Network Ports
Single 120GB SSD drive
Quad Core Processor
2 GB of Memory

See PBXact 25 Datasheet

PBXact UC 400

Featuring 400 licenses and up to 150 simultaneous calls with 6x GB Ethernet Ports, the PBXact 400 is ideal for busy contact center or enterprise office deployments that demand higher productivity and employee collaboration.

This module also comes with 4 PCI express slots for PSTN cards just like the PBXact 1000. This new appliance is a great alternative solution for the PBXact 300 which has already been discontinued.

A unique feature set:

Supports 400 Extensions / Users & 150 Simultaneous Calls
Open SIP Trunk & PSTN Integration
Built-in Auto-provisioning with Sangoma IP Phones Including 3rd Party Options
Mobility & CRM Integration
Console Web GUI SSH
4 PCI Express Slots for PSTN Cards

See PBXact UC 400 Datasheet

Looking at a whole picture, whether you are a small business, branch offices, call center, or enterprises, Sangoma’s PBXact UC Series has you covered! Check the comparison chart again to compare all the appliances in one place!

For more information or questions, please visit the product page or contact one of our VOIP experts at 1-800-398-8647 today!

Get Ready for The Sangoma Roadshows 2018 in Florida!

by Ying-Hui Chen

Sangoma is going on the road again in 2018! This time, VoIP Supply is co-hosting three roadshows with Sangoma in Florida in February 2018. You will have the chance to see and learn about the latest IP telephony products and solutions from Sangoma as well as the advantages of partnering with Sangoma. Don’t miss out!

This event is Free to attend but pre-registration is required. Follow the links below to register!

Choose a Convenient Location!

Orlando, FL

Monday, Feb. 26th, 2018

8986 International Dr

Orlando, FL 32819

Dave and Busters

Register Here

Tampa, FL

Tuesday, Feb. 27th, 2018

10209 Estuary Lakes Dr

Tampa, FL 33619

Dave and Busters

Register Here

Miami, FL

Wednesday, Feb. 28th, 2018

11481 NW 12th St E622

Miami, FL 33172

Dave and Busters

Register Here

Get Your FREE Sangoma s500 IP Phone

If you attend the roadshow, you’ll not only get to test drive the Sangoma Phones, but you’ll also receive one to keep! (Limit 1 phone per company. Must be present to claim your phone.) Attend Sangoma Roadshows and get your own s600 IP phone to experience by yourself!

At this event, you will also….

Learn how to leverage the Sangoma Partner Program to increase your bottom line
Get up to speed on the latest developments in our unified communications solutions, including Sangoma Phones, FreePBX, PBXact UC, SIPStation, FAXStation, and Zulu UC
Connect with key members of the Sangoma team and grow your network
Enjoy complimentary snacks, beverages, cocktails, and hors d’oeuvres

We look forward to meeting you at the roadshows!

Monthly VoIP Hardware Roundup – December 2017

December 20, 2017 by Ying-Hui Chen

Voice over Internet Protocol (VoIP) continues to change and evolve to keep up with the fast-changing technology world. To help you stay on top of VoIP, we’d like to update you with the latest VoIP hardware on a monthly basis.

This December, we have some new, exciting IP phones, gateways, and headsets from Sangoma, Digium, Snom, and more well-known brands. Let me walk you through them quickly!

Sangoma s205 IP Phone

The s205 is an entry-level, 1-line SIP Phone designed with all the fundamental capabilities you’ll need for daily operations. The Hot-Desking function allows you to access all your settings simply by logging into any phone with your extension and password. A perfect solution for users without a permanent work desk such as call-center agents and roaming workers!

Popular Features:

1 SIP Account
HD & PoE
5 Way Conference
EndPoint Manager
Hot-Desking
Built-in VPN

Click to Download the s205 Datasheet

Snom D785 IP Phone

The D785 is a 12-line SIP Phone featuring a 4.3-inch large color LCD display and outstanding 24 self-labeling keys that allow you to customize your phone. For even more flexibility, you can pair the D785 with up to three D7 expansion modules to have 18 more programmable keys per module.

Unique Features:

Optional WiFi and DECT Support via USB port
Dual Ethernet ports (GigE)
Support for up to 12 SIP lines/accounts
VPN
Remote management: TR-069/TR-111
Auto-provisioning and redirection

Digium G080 Analog Gateway

Digium G080 Analog Gateway Series is an 8-port analog gateway available in 3 separate analog loop-start configurations: 9 FXO ports (GA080), 8 FXS ports (GA800), and 4 FXO with 4 FXS ports (GA440).

This Series is ideal for business that demands a robust feature set at an affordable price. It covers the ability to configure calling rules for connecting many combinations of telephony providers and PBXs, failover routing to ensure calls won’t fail, codec and fax licensing, and VLAN tagging. Check out more features below!

Intelligent call routing
Easy-to-navigate GUI
Loopstart analog signaling support
Remote configuration and software updates
Up to 8 concurrent calls
T.38 Fax Gateway

Sangoma’s PBXact UC 25 & PBXact 400

Sangoma introduced two new PBXact UC appliances! PBXact offers enhanced functionality as it comes equipped with several commercial modules to help your business prosper.

PBXact 25: Up to 25 user extensions & 15 concurrent calls
PBXact 400: 400 Extensions & up to 150 simultaneous calls

Jabra Evolve 75 e Headset

The Evolve 75e is the perfect headset for both calls and music whether you are on the road or in a meeting. With active and passive noise cancellation you are in control of how much noise you want to block out. We are accepting preorders for the Evolve 75e!

Skype Certified
Wireless earbud design
Dual Bluetooth Connectivity
Active and Passive Noise Cancellation
Busylight to alert colleagues when on a call

Plantronics Blackwire 5200 Headset Series

The Blackwire 5200 Series is easy to use with USB/USB-C and 3.5 mm connectivity options that will let you work on a variety of devices. It’s designed for all-day use. Check out more features:

Connectivity options
Comfort and durability
Wearing style choice
Simple call management
Outstanding audio quality

Want to stay on top of the latest VoIP hardware or news? Join our email list and choose the topics you’d like to hear from us!

VoIP Supply Donates Toys to Make Christmas Wishes Come True!

December 18, 2017 by Ying-Hui Chen

VoIP Supply strives to give back to our community at least one charity a month. Our mission is to share our success by helping those in need as much as we can.

This winter, VoIP Supply was given wish lists from children that are a part of Family and Children’s Service of Niagara.They are an organization that provides a wide range of inter-related services to the residents of Niagara region including help youth and adults dealing with mental health, chronic illness, and domestic violence.

VoIP Supply’s employees purchased gifts for the children that are currently living in a shelter to make their Christmas wishes come true. Big thanks to Family and Children’s Service of Niagara for giving us this opportunity to help those in need and stay connected to our community!

To learn more about our charity work and the organizations we have helped, visit VoIP Supply’s Community Connection page here.

New! Sangoma Welcomes the s205 Entry-Level SIP Phone to its s-Series Family!

December 14, 2017 by Ying-Hui Chen

Are you a small business looking for a basic SIP Phone that simply works? If you are familiar with Sangoma’s s-Series SIP phones, you must have heard the s300 entry-level IP phone, which is equipped with 2 SIP accounts, 6 feature keys and 5-way conferencing.

Now there’s one more great option at an even lower price point for small start-ups looking for a simple solution without bells and whistles: the s205 Basic IP Phone!

Entry-Level, Affordable IP Phones: Hot-Desking, Built-in VPN, EndPoint Manager

The s205 is an entry-level SIP Phone designed with all the fundamental capabilities you’ll need for daily operations. This 1-line SIP phone features Hot-Desking function that allows you to access all your settings simply by logging into any phone with your extension and password. This is perfect for users without a permanent work desk such as call-center agents and roaming workers!

Even better, it comes with marketing leading security features that will give your whole team peace of mind. With the built-in Virtual Private Network (VPN), your remote workers are able to access all the tools from the office without compromising security.

Like all other s-Series Phones, the s205 is also designed to work with FreePBX and PBXact phone system using Zero Touch Provisioning. This affordable entry-level s205 is a phone that anyone in your office or remote can install, provisioning and start using right out of the box!

Popular Features:

1 SIP Account
3-line display
10/100 Dual Ethernet
HD & PoE
5 Way Conference
Full Duplex Speakerphone
Zero Touch Provisioning
EndPoint Manager Included
Hot-Desking- log in to any phone and all your settings follow instantly.
Built-in VPN
Optional Annual Support & Software Maintenance Plans

Click to Download the s205 Datasheet

The s205 IP Phones are now In Stock!

The s205 is now currently available at our online store. Visit our site or call of our VoIP experts at 1-800-398-8647 today to place your order or have all your questions answered!

3 Ways Cloud PBX Changes How Hotels Communicate

December 13, 2017 by Ying-Hui Chen

Over the years, Voice over Internet Protocol (VoIP) has drawn a wide interest from all walk of life which also includes the hospitality industry. Your hotel might already know that a VoIP system is a more cost-effective communication solution, however, the cost-saving benefits brought by Hosted PBX are actually just the beginning. Let’s find out the three main ways Cloud PBX reshapes how hospitality industry communicates.

A Cloud-Based Solution: Everything is Connected

As the Internet of Things (IoT) moves the world towards a decentralized network system that connects people with more things around the world, Cloud PBX also plays an important role to connect your guests with their devices and more services.

A Cloud-based PBX connects your guests’ devices such as room phones, keycards, software and valuable databases to the Cloud to enhance the customer experiences. With a connected system, improving productivity and management capabilities for better guest experiences and customer loyalty has become a breeze!

By collecting and sharing data across all points of contact such as check-in lobby, guest rooms, mobile apps, the Cloud PBX solution also provides you with critical business insights to take actions on an continue to grow.

Integrates into Existing Infrastructures

Integrating Cloud PBX services into an existing infrastructure is now simpler than ever before. There are multiple Cloud PBX solutions designed for seamless PBX integration and superior performance especially in the areas of network security interoperability & connectivity to ensure your transition to a VoIP system is as smooth as possible.

Advanced Hospitality Phone Features

One of the biggest advantages of a Hosted PBX solution is the advanced features it offers. From check-in/out, wake-up calls, to room status and call billing, Cloud PBX solutions come with superior, useful phone features to enrich your guest experience and work efficiency. In this competitive hospitality industry and high customer expectation ear, these phone features would really make you stand out in the crowd and bring values to both your hotel and your customers!

See some of the popular features:

Guest name applied to extension
Guest extension voicemail reset
Disable outbound calls on extension
Log calls from each room and show call costs
Do not Disturb
Allow housekeeping to set room status via their mobile phone
Compatible with most popular PMX system
See more features

Is your hotel using a Cloud PBX system? How does your hotel benefit from using VoIP? Share with us! A hosted VoIP solution has a lot more benefits await you to explore. Visit our site to learn more or simply give one of our VoIP experts a call at 1-800-398-8647 for a free consultation today!

Skype for Business Updates: Microsoft Rolls Out Advanced Calling Features in Teams

by Ying-Hui Chen

Back in September 2017, Microsoft announced its new vision for intelligent communications which includes having Microsoft Teams replace Skype for Business for Office 365 users.

Now Microsoft is taking their first steps to bring comprehensive calling and meetings capabilities into Microsoft Teams! These major updates of the new calling features to Microsoft Teams are meant to accommodate previous Skype for Business users. Let’s check out some more details.

What’s New?

The new calling features provide full dialing capabilities, call history, hold/resume, speed dial, transfer, forwarding, caller ID masking, extension dialing, multi-call handling, simultaneous ringing, voicemail, text telephone (TTY) support and other advanced features. These new updates are currently rolling out and they should take an effect soon.

As part of this new roadmap of innovation, Microsoft also brings data and insights from the Microsoft Graph into Microsoft Teams to empower users to achieve more.

These new features have been provided by regular VoIP Services for a long time and there are multiple Cloud Service Providers on the market that cover much more advanced capabilities. Click here to check them out!

How to have my Grandstream PBXs communicate with one another?

by Ying-Hui Chen

So far, we have shared 100+ real questions from our customers and the answers from our tech support team. Today, we are going to share another Q&A with all of you who might be using Grandstream’s PBX and having the same question!

As you may know, VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. Submit a technical support ticket or simply call us at (866) 582-8591 to get your questions answered today! Okay, let’s check out what question we have today about Grandstream’s PBX.

How to have my Grandstream PBXs communicate with one another?

Q: I have 3 Grandstream PBXs on one network including One UCM6208 and two UCM6204. All in the same IP pool each ending in 192.168.0.210, .211, .212. Is there a way to have extensions from each of the PBX’s call the extension on the other PBX’s directly?

A: You will need to create a SIP trunk to communicate these devices to one another. And yes, one GS UCM can call other extensions. Click Here for the configuration guide!

Did you have a similar question? What was your solution? We’d love to hear it! Don’t forget to check back for our bi-weekly Mom’s Calling Q&A Blog Series!

Configuration for VVX300 to Disable Do Not Disturb (DND) Key