Patton’s CL1101 PoE Extender Earns 2017 Product of the Year!

March 1, 2018 by Ying-Hui Chen

Feb 21, 2018 – Patton Electronics, a cloud and IoT enabling solution manufacturer, announced that their CopperLink 1101 Power over Ethernet Extender has earned the 2017 Product of the Year Award from Communications Solutions magazine.

The PoE Extender is designed to allow users to reuse circuits previously meant for traditional non-IP applications such as alarms and analog phones, and instantaneously install PoE compliant devices like IP Phones with no added overhead costs. Click links below to learn more:

We are honored to accept this award,” said Johnnie Grant III, Product Line Manager, Patton. “The distance limitations of Ethernet and the challenges of delivering electrical power often make it too expensive or technically impossible for system designers to position endpoint devices where they are needed. Patton technology changes all that.”

“The CL1101 PoE Extender has been a great addition to our catalog and a fantastic help to our customers who are looking for Ethernet solutions that don’t involve construction. The ease of use and Patton quality make it a hit!” – Erin Feeney, Product Marketing Specialist at VoIP Supply

Congratulations to Patton on this amazing award for their innovative product! We look forward to seeing more customers benefit from Patton products.

What is VoIP? 4 Basic VoIP Questions for VoIP Beginners

February 27, 2018 by Ying-Hui Chen

Are you new to VoIP industry? What exactly is VoIP and how does it work? We have collected four most common questions from VoIP beginners like you to help you get your foot in the door of the VoIP world!

4 Basic VoIP Questions for VoIP Beginners

What is VoIP?

VoIP stands for “Voice over Internet Protocol”. An Internet Protocol (IP) is a data-oriented protocol used for communicating data across a packet-switched network (home, office, the internet). Internet Protocols (IP) allow you to transmit data any interconnected networks.

How does VoIP work?

Utilizing a combination of hardware, software, and voice protocols, your conversations are carried over the IP network to its intended destination.

A VoIP system converts the analog audio signals (your voice) into digital data that can be understood by the VoIP devices and transmitted over the Internet Protocol (IP) network to the other end of the call.

What does VoIP do?

VoIP allows you to make phone calls over any interconnected network instead of using traditional analog PSTN (Public Switched Telephone Network) lines. Because the calls are generated through the Internet, VoIP system perceives long distance calls the same as local calls.

Why VoIP Service?

VoIP service not just reduces your monthly phone bill, but also offers you the flexibility you need. Check out some popular phone features below that will enhance your customer experience and work efficiency.

Voicemail to email & voicemail to text – listen to the recording directly from your inbox
Web collaboration tools – easily turn any device into a conferencing unit and have a call anywhere
Advanced analytics – real-time analytics to analyze the patterns and make wise business decisions
Call me/ Follow me routing – directs calls that are coming in to your desk phone or mainline to somewhere else that will be more convenient for you

VoIP Supply is Featured on Telecom Reseller Podcast!

by Ying-Hui Chen

VoIP Supply is more than just a website, we provide the whole VoIP solution to help you build and grow your business communication systems.

VoIP Supply Logo Paula Griffo, President and CFO and Brian Hyrek of VoIP Supply and Gary Audin from Telecom Reseller recorded this podcast at the ITEXPO conference in Fort Lauderdale. Click to hear what they have to say about VoIP Supply’s products and services and our VoIP resources including VoIP Buyer’s Guides, the partner program, and more!

“For our Refresh line, we only accept grade A products and these products will go through our 10-step refresh process to ensure that every component works properly and firmware is updated, so we can deliver the best refurbished VoIP products. ” – Paula Griffo, President and CFO.

Who is VoIP Supply?

Since 2002, VoIP Supply has delivered more than 125,000 customer shipments worldwide. They have passionate employees, 6,500 products and an unlimited number of VoIP solutions, whether you are a consumer, business, service provider, or reseller. VoIP Supply is a three-time Inc. 500/5000 honoree.

VoIP Supply is a team of talented, dedicated people who are passionate about IP technologies. We work together to deliver the best quality VoIP products and services.

New VoIP Phones, Video Conferencing, and more VoIP Hardware – February 2018

February 26, 2018 by Ying-Hui Chen

This February is a big month for VoIP Industry! As we head into 2018 with more innovative and advanced technologies, more new VoIP hardware is introduced, taking your business communications to the next level!

This month’s new VoIP hardware include a new IP Phone series by Digium, new Smart Cloud Switches by Netgear and Grandstream’s new DECT Repeaters and the video conferencing solution. Let’s get to it!

Digium A-Series Low Price Point IP Phones – Shipping Soon!

Digium, the Asterisk Company, unveiled the A-Series IP phones at the ITExpo 2018. The This new series is a line of affordable desk phones for Asterisk-based systems.

These new VoIP phones are designed with the best value and high-quality components for budget-minded Asterisk users. The price point starts as low as US$59, each model includes a full-color display, HD Voice, and multi-line functionality.

A30 – An executive-level gigabit phone with a 4.3-inch full-color display, 6 line registrations, 10 Rapid Dial/Busy Lamp Field (BLF) keys with up to 45 contacts, Power over Ethernet (PoE), and 10/100/1000BASE-T network ports.
A25 – A mid-level gigabit phone with two full-color displays, 4 line registrations, 6 Rapid Dial/Busy Lamp Field (BLF) keys with up to 30 contacts, Power over Ethernet (PoE), and 10/100/1000BASE-T network ports.
A22 – An entry-level gigabit phone with a 2.8-inch full-color display, 2 line registrations, Power over Ethernet (PoE), and 10/100/1000BASE-T network ports.
A20 – An entry-level value phone with a 2.8-inch full-color display, 2 line registrations, Power over Ethernet (PoE), and 10/100BASE-T network ports

We are accepting Pre-Orders. The Digium A-Series IP Phones will begin shipping March of 2018.

Grandstream’s GVC3210 Video Conferencing – Coming Soon!

The GVC3210 is a powerful, multipoint conferencing system that can be paired with most video and web conferencing services. You can run this endpoint on the Android operating system and have full access to the Google Play Store.

Equipped with sophisticated Noise-Shield technology, the GVC3210 blocks out background noise to maximizes audio quality. The advanced 4-microphone array and a high-end 16M pixel CMOS sensor with ePTZ make it so easy for camera view adjustments.

Sharp HD video resolutions up to 4k Ultra HD
Runs on Android 6.x operating system with full access to applications in the Google Play store
Built-in Bluetooth for use with Bluetooth speakers/ microphones, keyboards, data exchange, etc.
Integrated dual-band WiFi to pair with video and web conferencing service
Built-in 4-MIC array with beam-forming, support for external audio equipment and innovative Noise Shield technology
Advanced camera with 16M pixel CMOS sensor, 90 FOV wide angle lens and ePTZ for easy camera view adjustments
Support for Miracast wireless content sharing to share a presentation with conference attendees
Integrated 1x HDMI in, 2x HDMI out, and 2x USB

We are accepting pre-orders! The Grandstream GVC3210 will begin shipping the week of March 12th, 2018.

A 28-Port Smart Cloud Switches with Remote Management

Netgear, Inc. released their two new Smart Cloud Switches to offer even more capacity for growing businesses! These two switches are part of the award-winning Netgear Insight™ management solution.

NETGEAR Insight Managed Smart Cloud Switch (GC728X) is the first 28-port Gigabit Ethernet Switch from NETGEAR with anytime, anywhere remote/cloud management.

24 copper Gigabit Ethernet ports
2 SFP Gigabit Ethernet and 2 SFP+ 10G fiber ports
remote cloud manageability
advanced L2+/L3 Lite features

NETGEAR Insight Managed Smart Cloud Switch (GC728XP) is an Insight Managed 28-Port Smart Cloud Switch that offers Power-over-Ethernet (PoE+) with a healthy 390W power budget to better support the growing demand for PoE devices such as VoIP phones, IP Security Cameras, wireless access points, proximity sensors, door locks, and other IoT devices.

L3 static routing and full duplexing
non-blocking switching with 92Gbps line rate fabric, so you’ll get all the bandwidth you expect from its 26 ports of Gigabit and two ports of 10-Gigabit connectivity.

Grandstream DP760 Long-Range HD DECT Repeater – Available Now!

The DP760 is a powerful wideband HD DECT repeater that pairs automatically with Grandstream’s DP750 DECT Base Station. It’s designed to extend network coverage for businesses, warehouses, medical, retail, hospitality, residential, and more applications.

This new DECT repeater doubles the range of the DP750 by extending an additional 300 meters outdoor and 50 meters indoor, enabling the paired solution to reach up to 600 meters outdoor and 100 meters indoors!

Key Features:

Pairs automatically with the DP750 DECT base station and any DP720 handsets
Supports relaying of up to 2 HD calls simultaneously
Built-in network/PoE support
Plug-and-play features: auto association, auto region detection and RF parameter self-setting
Offers different status icon on DP720 handset so you can tell whether they are associated with a DECT base station or a DECT repeater

6 Simple Ways to Fix VoIP Audio Quality Issues

February 21, 2018 by Ying-Hui Chen

This blog was updated August 30, 2023:

Voice over Internet Protocol (VoIP) has transformed the way businesses communicate, offering cost-effective and flexible solutions. However, one common challenge that can arise is poor audio quality during calls. If you’re experiencing audio issues with your VoIP calls, fear not! In this blog post, we’ll explore six simple ways to troubleshoot and fix VoIP audio quality problems.

6 Simple Ways to Fix VoIP Audio Quality Issues

Check Your Internet Connection: A stable and reliable internet connection is essential for VoIP calls. Poor audio quality can often be attributed to inadequate bandwidth or network congestion. Ensure you have a sufficient internet speed and consider using Quality of Service (QoS) settings to prioritize VoIP traffic over other data.
Use Quality Headsets or Devices: The quality of your audio devices matters. Low-quality headsets or phones can result in distorted or unclear audio. Invest in reputable headsets or phones that are designed for VoIP communications, as they often come with noise-canceling features that improve call clarity.
Update Firmware and Software: Outdated firmware and software can lead to compatibility issues and audio glitches. Regularly check for updates for your VoIP hardware, applications, and operating systems. Keeping everything up-to-date can resolve many audio quality problems.
Consider Echo Cancellation: Echoes during calls can be distracting and irritating. Implementing echo cancellation technology, available in many VoIP systems, can significantly reduce or eliminate echo, leading to clearer conversations.
Adjust Codecs and Bandwidth: VoIP systems use different codecs to compress and transmit audio. Some codecs may prioritize bandwidth efficiency over audio quality. Experiment with different codecs to find the balance between bandwidth and audio clarity that suits your needs. Also, ensure that your network bandwidth is sufficient for your call volume to prevent congestion-related issues.
Monitor Network Conditions: Network issues like packet loss, latency, and jitter can adversely affect audio quality. Regularly monitor your network’s performance using diagnostic tools. If you notice anomalies, work with your IT team or service provider to optimize your network settings and resolve any underlying network issues.

VoIP audio quality issues can disrupt communication and impact business productivity. However, with a proactive approach and some troubleshooting, you can quickly resolve most audio quality problems. Remember to prioritize a stable internet connection, use quality audio devices, keep your systems updated, and optimize your network settings. By following these simple steps, you’ll ensure that your VoIP calls are clear, crisp, and conducive to effective communication. If you have any questions or comments, please feel free to leave them below, give us a call at 1-800-398-8647, or visit our website at www.voipsupply.com.

Q&A Session for Sangoma’s Zulu Webinar

February 20, 2018 by Ying-Hui Chen

Today’s Sangoma Cloud 9 Zulu webinar was a success! We had a lot of great interactions. If you missed the webinar, we hope you can join the upcoming Cloud 9 webinars! We’d also like to share the Q&A session with all of you who may have the same questions.

Q1: Is SMS only available while using SIP Station?

Answer: Either SIPStation or PBXact Cloud

Q2: Is there a way to hide the SMS button if you’re not using SIPSTATION?

Answer: If it is showing up, you need to disable it under the user or group in the Admin Panel

Q3: What is the charges for Zulu when not using PBXact?

Answer: The following can be stacked together to get the number you need. Ie. 40 users can purchase 2 x 20 user packs.

20 user (1 year license) – $199
1000 user (1 year license) – $1999

20 user (25 year license) – $399
1000 user (25 year license) – $3999

Q4: Is there an estimated date for the Beta period to end and the version release will be offered?

Answer: We are expecting to leave Beta in 4-6 weeks.

Q5: With the chat functionality being written on top of Let’s Chat, is the full API functionality of Let’s Chat available?

Answer: Good catch… I may not have heard of it, but that is what our devs are using. They think in the future they will have a documented API that you can use, but that is not a guarantee.

Q6: Can admins view interactions for other accounts, including previous calls, chats (including messages), etc.?

Answer: We do not have admin audibility at this time.

More Questions? Contact Brian Hyrek at [email protected] or 716-531-4318!

Refresh: Refurbished VoIP Phones that smell and work like new

by Ying-Hui Chen

Refresh is still going strong here at VoIP Supply and because we love to keep our readers posted on the latest, we want to share with you what we currently have stored in our Refresh warehouse!

In case you don’t yet know about Refresh, but you find yourself purchasing VoIP Phones you are missing out! It is our line of Refurbished used products including and mostly composed of IP Phones that are put through a 10 step-reconditioning process. Refresh products are examined, upgraded to latest firmware, set to defaults and repackaged before they are shipped to our customers.

Take a look at this video to learn more about Refresh before you check out our featured products below!

Grandstream GXP2140

This enterprise-grade IP Phone comes out of the box with advanced functionalities to help any business enhance their work environment. Users can access web applications in real time such as checking RSS news, weather and stocks. Other functions of the GXP2140 include dual Gigabit RJ45 ports, integrated PoE (Power over Ethernet) and Bluetooth.

GXP2140 Datasheet

Quick Features:

4 Line appearances
Support for G.722 HD Voice
4.3″ (480×272) TFT Color LCD Display
Dual Gigabit RJ45 Ports
Built-in auto sensing IEEE 802.3 af Power over Ethernet
Universal Power Supply Included
RJ9 headset port
Support for Electronic Hook Switch (EHS) with Plantronics Headsets

Polycom VVX 300

The VVX 300 is the phone to have if you are a small to medium business looking for a reliable IP Phone for a call center environment or cubicle workers. With support for 6 lines and HD Voice, this simple grayscale VoIP phone is robust and provides an intuitive user interface. Users can connect a corded headset to the RJ9 headset port in the back of the phone.

VVX 300 Datasheet

Quick Features:

Backlit grayscale graphical LCD (208 x 104)
6 line or speed dial keys
HD Voice up to 7KHz on all audio paths (Speaker, Handset, Headset)
2 x Ethernet 10/100 or GigE (VVX 310)
Asian character support
Hard Keys: 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer
4-way navigation cluster with center “select” key
Supports VVX Expansion Module and VVX Color Expansion Module (Expandability up to 3 modules)
Skype for Business and Office 365 Cloud PBX interoperability (order “Skype for Business Edition” codes ending in “-019”)

Polycom VVX 500

This multimedia SIP phone supports 12 SIP lines and HD Voice. It is designed for any size business from small to enterprise with features that help enhance the experience of office workers such as the ability to manage calendars and view meeting reminders right on the phone’s display. The VVX 500 has a 3.5 inch touchscreen color display and has 2 USB ports for media and storage.

VVX 500 Datasheet

Quick Features:

12 lines (registrations)
Shared call/bridged line appearance
Screensaver and digital picture frame mode
On-screen virtual keyboard
Voicemail and video mail support
Dual USB ports (2.0 compliant) for media and storage applications
Dedicated RJ9 Headset Port
FTP/TFTP/HTTP/HTTPS4 server-based central provisioning for mass deployments

To find out more about Refresh or about Reclaim (our refurbished VoIP product buyback program) please contact Mike Rehac at [email protected]

8 Plantronics Manager Pro Features: Manage Your VoIP Headset with Ease!

February 19, 2018 by Ying-Hui Chen

https://www.youtube.com/watch?v=sRX-QKjdBUw

VoIP headsets may be something that a lot of VoIP users barely notice until they are not working optimally; when they are affecting your productivity! With Plantronics Manager Pro, you are always ahead of the issues. Let’s check out some important features of the Manager Pro you should definitely take advantage of:

1. Empowering Productivity

Plantronics Manager Pro provides easy-to-use tools for IT managers to configure settings and update firmware for end users all from the Cloud. Proactively manage the performance of every Plantronics VoIP headset across the enterprise. That means uninterrupted productivity for end users.

2. Smarter Monitoring and Management

Plantronics Manager Pro offers a powerful web-based solution to configure settings and update audio device software and firmware. The cloud-based architecture offers predictive reporting tools to provide new insights into your communications environment.

3. Seamless Rollouts and Easy Adoption

Combined with Plantronics Hub, you can configure devices to be truly plug-and-play. Plantronics Manager Pro also creates reports on where and how VoIP headsets are being used, letting IT reach out to users who need additional assistance. The insights you will gain include asset analysis, usage analysis, conversion analysis, and acoustic analysis.

4. Streamline Settings and Updates

Policy-based management ensures that the user experience with each audio device is exactly within the parameters set by IT. Simply manage your device settings, firmware versions, and company regulatory compliance from the easy-to-read dashboard. You can apply these parameters companywide or to a specific user group.

5. Regulations and Compliance

Plantronics Manager Pro helps you keep up with industry regulations, governing communication devices. It allows your IT team to monitor acoustic protection features, set daily noise exposure levels, and lock those settings in all IP phone headsets.

6. Simplified Deployment

Plantronics Manager Pro integrates seamlessly with Plantronics Hub to provide consistent and easy configuration for each and every VoIP phone headset. Plantronics also provides pre-configured MSI installation packages to automatically connect the Plantronics Hub client to a tenant.

7. Worry-Free Permissions

Reduce IT backlog with the customizable permission! This gives you access to critical audio device settings or firmware deployments. You will also be able to give specific groups, such as customer service teams, access to information they need.

See Datasheet and Supported Devices

If you are interested in learning how you can use the manager pro in your business to improve the quality of service, or if you are interested in a trial, give us a call at 1-800-398-8647 today!

Valcom Acquired Keltron Corp to Expand Life-safety Event Management Portfolio

February 15, 2018 by Ying-Hui Chen

Feb. 14th – Valcom, a leading provider of emergency communication and VoIP paging system, acquired Keltron Corp., a provider of life-safety event management systems for colleges, university campuses, healthcare centers, and more.

These two companies will share technology, experience, and engineering but operate separately. This will help both Valcom and Keltron expand their product portfolio to provide customers with combined technologies.

“More resources will further the development of state-of-the-art systems that distribute the right message to the right people at the right time,” says Valcom CEO and Owner John Mason. “Both companies are committed to meeting customer and partner needs with the latest in technology as it pertains to life safety communication solutions.”

Communication has been playing an important role in healthcare and education industries. We are excited to see how these two companies will work together and bring more values to the customers!

Grandstream Introduced the GVC3210 NEW Video Conferencing!

by Ying-Hui Chen

Grandstream Network, an industry-leading manufacturer of IP voice & video, video surveillance, gateways, ATAs and IP PBX appliances, announced their latest innovative video conferencing solution – the GVC3210!

This conferencing endpoint is ideal for small to medium businesses who demand an easy-to-use video conferencing with robust features.

Check out more unique features:

Sharp HD video resolutions up to 4k Ultra HD
Runs on Android 6.x operating system with full access to applications in the Google Play store
Built-in Bluetooth for use with Bluetooth speakers/ microphones, keyboards, data exchange, etc.
Integrated dual-band WiFi to pair with video and web conferencing service
Built-in 4-MIC array with beam-forming, support for external audio equipment and innovative Noise Shield technology
Advanced camera with 16M pixel CMOS sensor, 90 FOV wide angle lens and ePTZ for easy camera view adjustments
Support for Miracast wireless content sharing to share a presentation with conference attendees
Integrated 1x HDMI in, 2x HDMI out, and 2x USB

Call one of our VoIP consultants at 1-800-398-8647 for more information!

Patton’s CL1101 PoE Extender Earns 2017 Product of the Year!

What is VoIP? 4 Basic VoIP Questions for VoIP Beginners

4 Basic VoIP Questions for VoIP Beginners

What is VoIP?

How does VoIP work?

What does VoIP do?

Why VoIP Service?

VoIP Supply is Featured on Telecom Reseller Podcast!

New VoIP Phones, Video Conferencing, and more VoIP Hardware – February 2018

Digium A-Series Low Price Point IP Phones – Shipping Soon!

Grandstream’s GVC3210 Video Conferencing – Coming Soon!

A 28-Port Smart Cloud Switches with Remote Management

Grandstream DP760 Long-Range HD DECT Repeater – Available Now!

6 Simple Ways to Fix VoIP Audio Quality Issues

6 Simple Ways to Fix VoIP Audio Quality Issues

Q&A Session for Sangoma’s Zulu Webinar

Refresh: Refurbished VoIP Phones that smell and work like new

Grandstream GXP2140

Polycom VVX 300

Polycom VVX 500

8 Plantronics Manager Pro Features: Manage Your VoIP Headset with Ease!

1. Empowering Productivity

2. Smarter Monitoring and Management

3. Seamless Rollouts and Easy Adoption

4. Streamline Settings and Updates

5. Regulations and Compliance

6. Simplified Deployment

7. Worry-Free Permissions

Valcom Acquired Keltron Corp to Expand Life-safety Event Management Portfolio

Grandstream Introduced the GVC3210 NEW Video Conferencing!

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