Sangoma Cloud 9 SIPStation Webinar Q&A

March 6, 2018 by Ying-Hui Chen

We had a lot of interactions during our Cloud 9 SIPStation webinar today! We’d like to share the questions and answers with all of you. Whether you attended the webinar or not, you may find this useful!

And don’t forget to register for our next Cloud 9 webinar: FAXStaion! Click here to reserve your seat today!

Question 1: How does Sangoma define a Call Path?

Answer: Each purchased High Volume Voice Trunk will provide you the ability to make one simultaneous call into or out of your system. If you require multiple simultaneous calls, then you will need multiple trunks. You do not need a trunk for every DID. The exceptions to this are as follows:

Since Toll Free inbound calls are charged on a per-minute basis, they do not count as a concurrent call for your trunks. For example, if you have two trunks with us and have five inbound calls on your Toll Free number at the same time, you are still not using any of your High Volume Voice trunks, so you can still make or receive two normal calls.
If you have bursting enabled, you can optionally choose to pay a per-minute charge to burst beyond your call paths for both inbound and outbound calling. This lets you make and receive more simultaneous calls than your purchased trunks will support.

Question 2: Is VGA the only way to see the local monitor?

Answer: It depends on the configuration of your hardware. Since there are various configurations that you may have I am unable to provide a definitive answer to this.

Question 3: Will SIP Station work with any PBX?

Answer: It is specifically designed for FreePBX/PBXact systems, but will work with any Asterisk based system.

It will also work with other phone systems, but we are unable to help or assist with setting the service up on those systems.

Question 4: How many data centers do you have?

Answer: We have 2 data centers (one in Milwaukee and one in Phoenix). We also have multiple providers going into each one for further resiliency.

More Questions? Contact Brian Hyrek at [email protected] or 716-531-4318!

Edgewater Introduces NEW SBCs: EdgeMarc 2900e PoE Intelligent Edge

by Ying-Hui Chen

March 1st, 2018 – Edgewater Networks, a market leader in enabling IP-based voice, video and data services, introduced their latest release: the EdgeMarc 2900e PoE Intelligent Edge.

The 2900e PoE: All-in-one Session Border Controller and PoE
This is a powerful yet simple appliance that integrates the session border controller functionality with 12 fully-managed Power over Ethernet ports.

The 2900s PoE device can be combined with the EdgeView Service Control Center for remote monitoring and management. It is also designed to be compatible with Cloud2Edge Complete, the subscription-based model of Network Edge Orchestration.
Take a peek at some of the benefits:

Single device solution makes installations easier and reduces the number of SKUs to manage
Single user interface for configuration of both SCB and PoE functions
Fully managed design allowing for VLANs and advanced management
Type 1 PoE device, providing a full 15.4 watts per port
Dual 1Gb/s Ethernet or optical fiber connections backing today’s bandwidth speeds

Download the datasheet

Make this St. Patrick’s month GREEN and lucky for you, the planet, and VoIP phones!

March 5, 2018 by Ying-Hui Chen

Happy St. Patrick’s Month! In honor of the most celebrated Irish holiday of the year, we are offering our lucky VoIP Phones at the luckiest prices!

VoIP Supply is dedicated to being a sustainable business that minimizes negative impacts on the environment and we need your help to make all this happen!

Go GREEN with our lucky Refresh phones to keep the old phones out of landfills and get lucky today!

Why Refresh VoIP Phones?

Exhaustive 10 step reconditioning process to ensure they look and feel like new
Enjoy the high-quality IP phone at a lower price point
Go green by keeping old phones out of landfills
Get some good luck!!

March Mayhem | The Final Phone Down

by Ying-Hui Chen

This event is over. See what other current promotions we have!

In honor of our basketball and IP phone fans this St. Patrick’s Day month, we are offering a bracket-style competition featuring the top IP phones in the industry!

Vote for the VoIP phone that you think has best features, functionality, and quality! One lucky winner will be drawn randomly on April 2nd from all voters of the winning IP Phone to enjoy one $250 Amazon Gift Card! See Details Here!

March Mayhem Rules:

Each person has one vote per game (match-up) so you have 7 votes in total for 7 games.
The more games you vote, the higher chances you have to win the $250 Amazon gift card!
Each phone starts out at zero votes for a new game (match-up).

From there only 4 phones will prevail to enter into round two, where we will have 2 matches, each with 2 phones. In round three, the VoIP phone that has the highest votes will become our winning VoIP phone!

Patton’s CL1101 PoE Extender Earns 2017 Product of the Year!

March 1, 2018 by Ying-Hui Chen

Feb 21, 2018 – Patton Electronics, a cloud and IoT enabling solution manufacturer, announced that their CopperLink 1101 Power over Ethernet Extender has earned the 2017 Product of the Year Award from Communications Solutions magazine.

The PoE Extender is designed to allow users to reuse circuits previously meant for traditional non-IP applications such as alarms and analog phones, and instantaneously install PoE compliant devices like IP Phones with no added overhead costs. Click links below to learn more:

We are honored to accept this award,” said Johnnie Grant III, Product Line Manager, Patton. “The distance limitations of Ethernet and the challenges of delivering electrical power often make it too expensive or technically impossible for system designers to position endpoint devices where they are needed. Patton technology changes all that.”

“The CL1101 PoE Extender has been a great addition to our catalog and a fantastic help to our customers who are looking for Ethernet solutions that don’t involve construction. The ease of use and Patton quality make it a hit!” – Erin Feeney, Product Marketing Specialist at VoIP Supply

Congratulations to Patton on this amazing award for their innovative product! We look forward to seeing more customers benefit from Patton products.

What is VoIP? 4 Basic VoIP Questions for VoIP Beginners

February 27, 2018 by Ying-Hui Chen

Are you new to VoIP industry? What exactly is VoIP and how does it work? We have collected four most common questions from VoIP beginners like you to help you get your foot in the door of the VoIP world!

4 Basic VoIP Questions for VoIP Beginners

What is VoIP?

VoIP stands for “Voice over Internet Protocol”. An Internet Protocol (IP) is a data-oriented protocol used for communicating data across a packet-switched network (home, office, the internet). Internet Protocols (IP) allow you to transmit data any interconnected networks.

How does VoIP work?

Utilizing a combination of hardware, software, and voice protocols, your conversations are carried over the IP network to its intended destination.

A VoIP system converts the analog audio signals (your voice) into digital data that can be understood by the VoIP devices and transmitted over the Internet Protocol (IP) network to the other end of the call.

What does VoIP do?

VoIP allows you to make phone calls over any interconnected network instead of using traditional analog PSTN (Public Switched Telephone Network) lines. Because the calls are generated through the Internet, VoIP system perceives long distance calls the same as local calls.

Why VoIP Service?

VoIP service not just reduces your monthly phone bill, but also offers you the flexibility you need. Check out some popular phone features below that will enhance your customer experience and work efficiency.

Voicemail to email & voicemail to text – listen to the recording directly from your inbox
Web collaboration tools – easily turn any device into a conferencing unit and have a call anywhere
Advanced analytics – real-time analytics to analyze the patterns and make wise business decisions
Call me/ Follow me routing – directs calls that are coming in to your desk phone or mainline to somewhere else that will be more convenient for you

VoIP Supply is Featured on Telecom Reseller Podcast!

by Ying-Hui Chen

VoIP Supply is more than just a website, we provide the whole VoIP solution to help you build and grow your business communication systems.

VoIP Supply Logo Paula Griffo, President and CFO and Brian Hyrek of VoIP Supply and Gary Audin from Telecom Reseller recorded this podcast at the ITEXPO conference in Fort Lauderdale. Click to hear what they have to say about VoIP Supply’s products and services and our VoIP resources including VoIP Buyer’s Guides, the partner program, and more!

“For our Refresh line, we only accept grade A products and these products will go through our 10-step refresh process to ensure that every component works properly and firmware is updated, so we can deliver the best refurbished VoIP products. ” – Paula Griffo, President and CFO.

Who is VoIP Supply?

Since 2002, VoIP Supply has delivered more than 125,000 customer shipments worldwide. They have passionate employees, 6,500 products and an unlimited number of VoIP solutions, whether you are a consumer, business, service provider, or reseller. VoIP Supply is a three-time Inc. 500/5000 honoree.

VoIP Supply is a team of talented, dedicated people who are passionate about IP technologies. We work together to deliver the best quality VoIP products and services.

New VoIP Phones, Video Conferencing, and more VoIP Hardware – February 2018

February 26, 2018 by Ying-Hui Chen

This February is a big month for VoIP Industry! As we head into 2018 with more innovative and advanced technologies, more new VoIP hardware is introduced, taking your business communications to the next level!

This month’s new VoIP hardware include a new IP Phone series by Digium, new Smart Cloud Switches by Netgear and Grandstream’s new DECT Repeaters and the video conferencing solution. Let’s get to it!

Digium A-Series Low Price Point IP Phones – Shipping Soon!

Digium, the Asterisk Company, unveiled the A-Series IP phones at the ITExpo 2018. The This new series is a line of affordable desk phones for Asterisk-based systems.

These new VoIP phones are designed with the best value and high-quality components for budget-minded Asterisk users. The price point starts as low as US$59, each model includes a full-color display, HD Voice, and multi-line functionality.

A30 – An executive-level gigabit phone with a 4.3-inch full-color display, 6 line registrations, 10 Rapid Dial/Busy Lamp Field (BLF) keys with up to 45 contacts, Power over Ethernet (PoE), and 10/100/1000BASE-T network ports.
A25 – A mid-level gigabit phone with two full-color displays, 4 line registrations, 6 Rapid Dial/Busy Lamp Field (BLF) keys with up to 30 contacts, Power over Ethernet (PoE), and 10/100/1000BASE-T network ports.
A22 – An entry-level gigabit phone with a 2.8-inch full-color display, 2 line registrations, Power over Ethernet (PoE), and 10/100/1000BASE-T network ports.
A20 – An entry-level value phone with a 2.8-inch full-color display, 2 line registrations, Power over Ethernet (PoE), and 10/100BASE-T network ports

We are accepting Pre-Orders. The Digium A-Series IP Phones will begin shipping March of 2018.

Grandstream’s GVC3210 Video Conferencing – Coming Soon!

The GVC3210 is a powerful, multipoint conferencing system that can be paired with most video and web conferencing services. You can run this endpoint on the Android operating system and have full access to the Google Play Store.

Equipped with sophisticated Noise-Shield technology, the GVC3210 blocks out background noise to maximizes audio quality. The advanced 4-microphone array and a high-end 16M pixel CMOS sensor with ePTZ make it so easy for camera view adjustments.

Sharp HD video resolutions up to 4k Ultra HD
Runs on Android 6.x operating system with full access to applications in the Google Play store
Built-in Bluetooth for use with Bluetooth speakers/ microphones, keyboards, data exchange, etc.
Integrated dual-band WiFi to pair with video and web conferencing service
Built-in 4-MIC array with beam-forming, support for external audio equipment and innovative Noise Shield technology
Advanced camera with 16M pixel CMOS sensor, 90 FOV wide angle lens and ePTZ for easy camera view adjustments
Support for Miracast wireless content sharing to share a presentation with conference attendees
Integrated 1x HDMI in, 2x HDMI out, and 2x USB

We are accepting pre-orders! The Grandstream GVC3210 will begin shipping the week of March 12th, 2018.

A 28-Port Smart Cloud Switches with Remote Management

Netgear, Inc. released their two new Smart Cloud Switches to offer even more capacity for growing businesses! These two switches are part of the award-winning Netgear Insight™ management solution.

NETGEAR Insight Managed Smart Cloud Switch (GC728X) is the first 28-port Gigabit Ethernet Switch from NETGEAR with anytime, anywhere remote/cloud management.

24 copper Gigabit Ethernet ports
2 SFP Gigabit Ethernet and 2 SFP+ 10G fiber ports
remote cloud manageability
advanced L2+/L3 Lite features

NETGEAR Insight Managed Smart Cloud Switch (GC728XP) is an Insight Managed 28-Port Smart Cloud Switch that offers Power-over-Ethernet (PoE+) with a healthy 390W power budget to better support the growing demand for PoE devices such as VoIP phones, IP Security Cameras, wireless access points, proximity sensors, door locks, and other IoT devices.

L3 static routing and full duplexing
non-blocking switching with 92Gbps line rate fabric, so you’ll get all the bandwidth you expect from its 26 ports of Gigabit and two ports of 10-Gigabit connectivity.

Grandstream DP760 Long-Range HD DECT Repeater – Available Now!

The DP760 is a powerful wideband HD DECT repeater that pairs automatically with Grandstream’s DP750 DECT Base Station. It’s designed to extend network coverage for businesses, warehouses, medical, retail, hospitality, residential, and more applications.

This new DECT repeater doubles the range of the DP750 by extending an additional 300 meters outdoor and 50 meters indoor, enabling the paired solution to reach up to 600 meters outdoor and 100 meters indoors!

Key Features:

Pairs automatically with the DP750 DECT base station and any DP720 handsets
Supports relaying of up to 2 HD calls simultaneously
Built-in network/PoE support
Plug-and-play features: auto association, auto region detection and RF parameter self-setting
Offers different status icon on DP720 handset so you can tell whether they are associated with a DECT base station or a DECT repeater

6 Simple Ways to Fix VoIP Audio Quality Issues

February 21, 2018 by Ying-Hui Chen

This blog was updated August 30, 2023:

Voice over Internet Protocol (VoIP) has transformed the way businesses communicate, offering cost-effective and flexible solutions. However, one common challenge that can arise is poor audio quality during calls. If you’re experiencing audio issues with your VoIP calls, fear not! In this blog post, we’ll explore six simple ways to troubleshoot and fix VoIP audio quality problems.

6 Simple Ways to Fix VoIP Audio Quality Issues

Check Your Internet Connection: A stable and reliable internet connection is essential for VoIP calls. Poor audio quality can often be attributed to inadequate bandwidth or network congestion. Ensure you have a sufficient internet speed and consider using Quality of Service (QoS) settings to prioritize VoIP traffic over other data.
Use Quality Headsets or Devices: The quality of your audio devices matters. Low-quality headsets or phones can result in distorted or unclear audio. Invest in reputable headsets or phones that are designed for VoIP communications, as they often come with noise-canceling features that improve call clarity.
Update Firmware and Software: Outdated firmware and software can lead to compatibility issues and audio glitches. Regularly check for updates for your VoIP hardware, applications, and operating systems. Keeping everything up-to-date can resolve many audio quality problems.
Consider Echo Cancellation: Echoes during calls can be distracting and irritating. Implementing echo cancellation technology, available in many VoIP systems, can significantly reduce or eliminate echo, leading to clearer conversations.
Adjust Codecs and Bandwidth: VoIP systems use different codecs to compress and transmit audio. Some codecs may prioritize bandwidth efficiency over audio quality. Experiment with different codecs to find the balance between bandwidth and audio clarity that suits your needs. Also, ensure that your network bandwidth is sufficient for your call volume to prevent congestion-related issues.
Monitor Network Conditions: Network issues like packet loss, latency, and jitter can adversely affect audio quality. Regularly monitor your network’s performance using diagnostic tools. If you notice anomalies, work with your IT team or service provider to optimize your network settings and resolve any underlying network issues.

VoIP audio quality issues can disrupt communication and impact business productivity. However, with a proactive approach and some troubleshooting, you can quickly resolve most audio quality problems. Remember to prioritize a stable internet connection, use quality audio devices, keep your systems updated, and optimize your network settings. By following these simple steps, you’ll ensure that your VoIP calls are clear, crisp, and conducive to effective communication. If you have any questions or comments, please feel free to leave them below, give us a call at 1-800-398-8647, or visit our website at www.voipsupply.com.

Q&A Session for Sangoma’s Zulu Webinar

February 20, 2018 by Ying-Hui Chen

Today’s Sangoma Cloud 9 Zulu webinar was a success! We had a lot of great interactions. If you missed the webinar, we hope you can join the upcoming Cloud 9 webinars! We’d also like to share the Q&A session with all of you who may have the same questions.

Q1: Is SMS only available while using SIP Station?

Answer: Either SIPStation or PBXact Cloud

Q2: Is there a way to hide the SMS button if you’re not using SIPSTATION?

Answer: If it is showing up, you need to disable it under the user or group in the Admin Panel

Q3: What is the charges for Zulu when not using PBXact?

Answer: The following can be stacked together to get the number you need. Ie. 40 users can purchase 2 x 20 user packs.

20 user (1 year license) – $199
1000 user (1 year license) – $1999

20 user (25 year license) – $399
1000 user (25 year license) – $3999

Q4: Is there an estimated date for the Beta period to end and the version release will be offered?

Answer: We are expecting to leave Beta in 4-6 weeks.

Q5: With the chat functionality being written on top of Let’s Chat, is the full API functionality of Let’s Chat available?

Answer: Good catch… I may not have heard of it, but that is what our devs are using. They think in the future they will have a documented API that you can use, but that is not a guarantee.

Q6: Can admins view interactions for other accounts, including previous calls, chats (including messages), etc.?

Answer: We do not have admin audibility at this time.

More Questions? Contact Brian Hyrek at [email protected] or 716-531-4318!

Edgewater Introduces NEW SBCs: EdgeMarc 2900e PoE Intelligent Edge

Make this St. Patrick’s month GREEN and lucky for you, the planet, and VoIP phones!

Why Refresh VoIP Phones?

March Mayhem | The Final Phone Down

March Mayhem Rules:

Patton’s CL1101 PoE Extender Earns 2017 Product of the Year!

What is VoIP? 4 Basic VoIP Questions for VoIP Beginners

4 Basic VoIP Questions for VoIP Beginners

What is VoIP?

How does VoIP work?

What does VoIP do?

Why VoIP Service?

VoIP Supply is Featured on Telecom Reseller Podcast!

New VoIP Phones, Video Conferencing, and more VoIP Hardware – February 2018

Digium A-Series Low Price Point IP Phones – Shipping Soon!

Grandstream’s GVC3210 Video Conferencing – Coming Soon!

A 28-Port Smart Cloud Switches with Remote Management

Grandstream DP760 Long-Range HD DECT Repeater – Available Now!

6 Simple Ways to Fix VoIP Audio Quality Issues

6 Simple Ways to Fix VoIP Audio Quality Issues

Q&A Session for Sangoma’s Zulu Webinar

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