Yesterday’s Grandstream UCM Series webinar was a success! Our apologies if you were not able to join the webinar due to it being at our max guest capacity. But no worries, if you missed the webinar, or if you simply want to rewatch it, here is the webinar recording and the Q&A session for your convenience!
Grandstream UCM Series Technical Training Q&A
Question 1: can the UCM be connected to an existing PBX like a Panasonic ns 700 or nec sl-100 to used the feature from the UCM
Answer:Yes, you will need to use Grandstream FXO gateways model GXW4108. We have a white paper on our website
Question 2: How to connect a cellular line to the UCM? Is there a Grandstream device for that?
Answer:You will need a GSM gateway (non-Grandstream) and add it to your UCM as a VOIP trunk
Question 3: Does Grandstream Affinity need to be installed on a PC that is directly connected to the UCM on the same network, if so how does that affect security if someone compromises the PC?
Answer: Yes, Affinity is a Windows-based software that needs to be connected to a PC on the same LAN as the GXP phone. Only models GXP16xx and 21xx supports it. You need to secure your PC as you normally do on normal operations.
Question 4: UCM as Open VPN server?
Answer: No, only as a client
Question 5: Is there a way to have an extension that is outside the PBX on another Asterisk server via SIP URI?
Answer: SIP URI is not recommended for security reasons. If you are sure to use this feature you need to “Allow Guest Calls”. Look for this setting in Sip Settings.
Question 6: where would we go for Grandstream support and documentation?
Buffalo, New York, March 14th, 2018 – VoIP Supply, a leading VoIP solutions provider in North America, celebrates its 16th year anniversary with over 30 dedicated employees.
In the past year, VoIP Supply continually builds strong relationships with our partners, customers, manufacturers, and dedicated employees. Today, VoIP Supply has been recognized as not just an efficient website where our customers fulfill their VoIP needs, but a place where they grow their business with our dedicated VoIP experts, customer service, technical support, dedicated employees and resources behind the website.
See what our employees have to say about working at VoIP Supply:
“One of the reasons why it is rewarding to work at VoIP Supply is because we are able to volunteer to help Non-profit organizations. It is nice to see the look on their faces because they know we care.” – Josephine Taibbi, Customer Service Lead at VoIP Supply
“Working at VoIP Supply has been extremely rewarding for many reasons. The people, the culture, and the consistent opportunities to help customers create solutions and solve problems with VoIP makes it all worthwhile,” said Joe Shanahan Senior VoIP Consultant, “ Having the most dedicated and knowledgeable people in the industry working for VoIP Supply has brought us to the top, and the company-wide commitment to being the best will keep us there.”
About VoIP Supply
VoIP Supply, LLC (https://www.voipsupply.com) is your trusted source for everything VoIP; from our large selection of name-brand hardware to our CloudSpan Marketplace. VoIP Supply provides you with a fully staffed inbound call center with licensed, certified and highly trained VoIP experts that can help you with any problem you might have. Whether you are a home user, business, reseller or service provider, VoIP Supply has the products, experience and expertise to make your deployment a success.
VoIP Supply is a three-time Inc. 500/5000 honoree, listed by Business First as one of WNY’s Most Admired Companies, as well as being consistently ranked one of Western New York’s Best Places to Work. VoIP Supply is also the first Certified B Corporation in Western New York.Our dedicated Solution Specialists are here to help, so call us today at 1-800-398-8647 or visit our website at https://www.voipsupply.com
VoIP Supply has been a leading provider of VoIP hardware and services for over 16 years. Serving more than 125,000 customers worldwide, we are dedicated to delivering comprehensive and valuable VoIP solutions.
When talking about VoIP Supply, you may think of VoIP Supply as an efficient website where you place your VoIP orders; however, that is just a fraction of what the VoIP Supply team has to offer! We are more than just a website supplying you with all things VoIP, we are here to help you grow your business.
VoIP Supply is More Than Just a Website for VoIP
VoIP Experts: We have the most experienced VoIP experts in the industry and the access to over 150 years of combined in-house VoIP experience. Take advantage of the free consultations with our VoIP experts at your convenience regarding your VoIP hardware and service needs.
Reseller Partner Program: VoIP Supply’s Reseller Partner Program is a window where you can resell VoIP hardware and service through VoIP Supply with all the support you need. As a partner with VoIP Supply you’ll benefit from exclusive educational materials, top consultants in the industry, better margins, massive inventory with same day shipping and much more!
Your Marketing Team: Our marketing team acts as your extension to keep your customers engaged at all times. From emails, blog content, to banners and graphics, the VoIP Supply team has you covered. Our VoIP buyer’s guides are educational guides that help you and your customers learn about VoIP efficiently at your own pace.
Fulfillment Service: By taking advantage of the services that we have to offer and the expertise we have in-house, you are able to focus on your core business rather than trying to get pallets and boxes shipped in and out of your offices.
Being more than a website is what makes us the best VoIP provider for your business in the industry. Visit our website today or give us a call at 1-800-398-8647 to learn more about the services we provide and the whole team behind the website!
It is a wild, wild world out there on the web and there are loads of options for just about anything you need. From toys to TVs it’s all fun and games but if there is something you should take seriously it’s the tools you need for your business to be successful.
When purchasing things from a website you usually have no guarantees on who is behind that e-commerce site. Maybe you’re thinking why should you really care about this? Well, this is the person that you are giving your money to, in some cases it could be thousands of dollars and who you are entrusting to handle the new hardware that you are purchasing to help your business grow to the top of its potential. Nevermind if they even have the knowledge, support, and space to ensure that the appliance you are buying really is the best fit for your business.
I say ”usually” because VoIP Supplyis the outlier in this. You know who is behind this site, on our phones and writing this article (hi guys!). From Joe and Hazel who are there to help you with any issues that may arise to Brian, Jon, Don, Joe, Jesse, and Darren who are sitting over to my right currently helping customers make sure that they are getting products that are the perfect fit for their business and wallet.
I wanted to take this opportunity to let my AMAZING coworkers work-family introduce their departments and passion to you.
Sales
“While some companies may have sales guys who look a bit more like this;
Note his confused expression and questionable attire.
We are lucky enough to have a team of VoIP Experts who look more like this…
With over 40 years combined experience, we are proud to offer the opportunity to share best practices on end-user deals and help VoIP Resellers grow their business. Our team truly has a different approach to “sales” whereas to not push boxes around but provide valuable relationships based on dependability, solution architecture, and pure excitement about your projects.
How is this so? Well…we give a damn.
Meaning, we understand very well what it takes to help our customers succeed. We understand that product knowledge is imperative. We understand that a sense of urgency to your needs is absolute. We understand that a team that loves what they do, will love helping you!
At VoIP Supply, we put our sales force through an extensive Sales and Product training program right from the start, and we continually challenge them to expand their capabilities. A continual educational process ensures that our team stays at the front of VoIP Technology, just where you need them to be.
Please, call and get to know our team and help take your solutions or VoIP Company from good to great with the knowledge of our team!
While many companies may find themselves utilizing call center with high turnover rates and unenthused employees (see below)
That is not the case with VoIP Supply. We have dedicated team that goes above and beyond to ensure that you are satisfied with your products and services.
“I love working with people and that is an important part of what we do here. We are not just a website where you buy something and hope for the best. We are an entire solution to all of your VoIP needs! From calling with questions or needing help in a stitch my team is here to get you on the right path to your perfect solution. So give us a call and experience what it feels like when a company genuinely cares about their customers!
Hey, we have all had issues with technology at some point in our lives. I am sure of that. Another thing I am sure of is we have all came across the tech support guy who drops the quintessential line “Have you tried turning it on and off again?” YES. To be followed by “Have you tried unplugging it and plugging it back in?” YES.
Insert deafening silence here because it turns out that is all this guy was trained on… Oops.
Not the case here. You have an issue? WE will help you find that solution.
“The VoIP industry is expansive and has a lot of different elements from hardware to software. That means there are a lot of pieces that can go wrong. We are here to help with those disconnects. From solving problems to preventing them through provisioning my team is available to help you every step of the way. We are always training with your favorite brands on their newest products to ensure that our knowledge is up to date. Joe is my name and tech support is my game! So let me and my team help you.
I feel like everyone has at least one example in their mind of manager that just plain sucked (I know I do). From ego to anger we all have had that boss that made our jobs and lives difficult. A poor leader creates the foundation for a poor performing team.
Here at VoIP Supply, we don’t have any room for managers that are “all hat and no cattle” (Note size of above hat and obvious lack of cows). They understand that talk can be cheap and real substance comes from actions. The management team here comes from a place of support, crystal-clear communication and genuine care about their teams and the company as a whole. But don’t take it from me, I will let them speak for themselves!
“VoIP Supply’s mission is to deliver complete VoIP solutions that hold superior value to a worldwide marketplace through remarkable customer experiences and long-lasting relationships with employees, customers, partners and our community. As technologies have changed, we have helped millions of people communicate better and shaped the success of their businesses. Our core values and culture is the heart of our management approach, it reaches throughout the organization and enables us to be out in front in our marketplace.”
– Paula Griffo, CEO
With all of this spirit and these amazing people behind VoIP Supply, it’s no wonder that we have achieved such a level of success. We have so much passion we can’t help but pass it along to our customers and their businesses. From clicking through our website, talking to our sales guys, working through problems and getting packages from our warehouse to your door, there is a personal VoIP Supply touch that takes place every step of the way. But hey, you don’t have to take my word for it… come experience VoIP Supply for yourself!
Sangoma Technology recently announced the new release of Vega Management Module, a new PBX module designed to manage and monitor Vega gateways within the FreePBX and PBXact phone systems. Let’s find out what the buzz is all about!
What is Vega Management Module?
The Vega Management Module is a free-of-charge module, designed to help FreePBX/ PBXact customers manage and monitor their Vega gateways associated with their phone systems.
What Features are included?
The module is accessible just like any other module within the FreePBX webGUI, offering the following features:
Dashboard overview
Gateway Status
Configuration management
Firmware management
Where Can I Find It?
The module is accessible within the FreePBX webGUI like any other PBX module. Currently, the Vega Gateway Management Module is available to customers as a public Beta for FreePBX 14 systems.
It is not compatible with FreePBX 13 and below, but customers can easily upgrade their systems using the FreePBX 13 to 14 upgrade instructions . The Vega Management Module will be officially released for FreePBX 14 by the end of March 2018, then available to PBXact customers in April, 2018. See installation and configuration instructions here!
The Module currently supports the following Vega Gateways:
Vega 60G FXS/FXO, 3000G, 3050G Analog Gateways
Vega 100G/200G/400G E1/T1 Digital Gateways
Questions about Sangoma’s new module or the FreePBX/ PBXact phone systems? Give us a call at 1-800-398-8647 or utilize the comment box below to share your thoughts with us!
Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.
A: The newer devices will have a sticker on the bottom showing the admin password to log in. This is a good security measure because most of all devices factory set to “admin/admin”, which can be hacked easily.
If the “admin/admin” password isn’t working, then there should be a sticker on that device. If you have forgotten the password, it can be e-mailed to you if you have set this up in the UCM’s wizard. If in fact, you did not set this in the wizard, then you will need to factory reset the device, because there is NO way around this to retrieve their password. The CX will need to start from scratch.
STAY TUNED
Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591
We had a lot of interactions during our Cloud 9 SIPStation webinar today! We’d like to share the questions and answers with all of you. Whether you attended the webinar or not, you may find this useful!
Answer: Each purchased High Volume Voice Trunk will provide you the ability to make one simultaneous call into or out of your system. If you require multiple simultaneous calls, then you will need multiple trunks. You do not need a trunk for every DID. The exceptions to this are as follows:
Since Toll Free inbound calls are charged on a per-minute basis, they do not count as a concurrent call for your trunks. For example, if you have two trunks with us and have five inbound calls on your Toll Free number at the same time, you are still not using any of your High Volume Voice trunks, so you can still make or receive two normal calls.
If you have bursting enabled, you can optionally choose to pay a per-minute charge to burst beyond your call paths for both inbound and outbound calling. This lets you make and receive more simultaneous calls than your purchased trunks will support.
Question 2: Is VGA the only way to see the local monitor?
Answer: It depends on the configuration of your hardware. Since there are various configurations that you may have I am unable to provide a definitive answer to this.
Question 3: Will SIP Station work with any PBX?
Answer: It is specifically designed for FreePBX/PBXact systems, but will work with any Asterisk based system.
It will also work with other phone systems, but we are unable to help or assist with setting the service up on those systems.
Question 4: How many data centers do you have?
Answer: We have 2 data centers (one in Milwaukee and one in Phoenix). We also have multiple providers going into each one for further resiliency.
More Questions? Contact Brian Hyrek at[email protected] or 716-531-4318!
March 1st, 2018 – Edgewater Networks, a market leader in enabling IP-based voice, video and data services, introduced their latest release: the EdgeMarc 2900e PoE Intelligent Edge.
The 2900e PoE: All-in-one Session Border Controller and PoE
This is a powerful yet simple appliance that integrates the session border controller functionality with 12 fully-managed Power over Ethernet ports.
The 2900s PoE device can be combined with the EdgeView Service Control Center for remote monitoring and management. It is also designed to be compatible with Cloud2Edge Complete, the subscription-based model of Network Edge Orchestration.
Take a peek at some of the benefits:
Single device solution makes installations easier and reduces the number of SKUs to manage
Single user interface for configuration of both SCB and PoE functions
Fully managed design allowing for VLANs and advanced management
Type 1 PoE device, providing a full 15.4 watts per port
Happy St. Patrick’s Month! In honor of the most celebrated Irish holiday of the year, we are offering our lucky VoIP Phones at the luckiest prices!
VoIP Supply is dedicated to being a sustainable business that minimizes negative impacts on the environment and we need your help to make all this happen!
In honor of our basketball and IP phone fans this St. Patrick’s Day month, we are offering a bracket-style competition featuring the top IP phones in the industry!
Each person has one vote per game (match-up) so you have 7 votes in total for 7 games.
The more games you vote, the higher chances you have to win the $250 Amazon gift card!
Each phone starts out at zero votes for a new game (match-up).
From there only 4 phones will prevail to enter into round two, where we will have 2 matches, each with 2 phones. In round three, the VoIP phone that has the highest votes will become our winning VoIP phone!
Answer: Yes, you will need to use Grandstream FXO gateways model GXW4108. We have a white paper on our website
Answer: Yes, Affinity is a Windows-based software that needs to be connected to a PC on the same LAN as the GXP phone. Only models GXP16xx and 21xx supports it. You need to secure your PC as you normally do on normal operations.
“Working at VoIP Supply has been extremely rewarding for many reasons. The people, the culture, and the consistent opportunities to help customers create solutions and solve problems with VoIP makes it all worthwhile,”
Sangoma Technology recently announced the new release of Vega Management Module, a new PBX module designed to manage and monitor Vega gateways within the FreePBX and PBXact phone systems. Let’s find out what the buzz is all about!
