New! VoIP Supply Released the RenegadePBX Pro 75 Premise-Based Appliance

April 13, 2018 by Ying-Hui Chen

April 13th, 2018 – VoIP Supply officially released their new RenegadePBX Pro 75, a premise-based IP PBX appliance built for small to mid-sized enterprises.

The RenegadePBX Pro 75 supports up to 75 licensed extensions and 45 simultaneous calls. It is ideal for businesses looking to seamlessly integrate their VoIP phones, SIP trunks, and PSTN connectivity while improving team collaboration and productivity with advanced phone features.

A unique feature set:

Quick-Start Installation Wizard – easily get your PBX set up within just a few minutes
User Control Panel for Personal Administration – easy control of your personal experience from any device
Zero Touch Provisioning – auto-provision your IP phones using our Redirection Service and EndPoint Manager Module
Full Suite of Phone Applications – control functions and settings directly from your IP phones

Download RenegadePBX Pro 75 Datasheet Here!

The Pro 75 is now available on our site! Visit the product page or call our VoIP experts at 1-800-398-8647 today to learn how you can take advantage of this new VoIP PBX!

Should the eSBC be used with a firewall or replace the firewall?

April 11, 2018 by Ying-Hui Chen

In the Patton Security webinar, we explained the three key functionalities of an eSBC: Fraud Prevention, Survivability, and Quality of Service.

Some great questions came up at the Patton Security webinar today and we’d love to share the answers with all of you who may have the same questions! If you missed the webinar, don’t forget to check out the presentation slides here!

Should the eSBC be used with a firewall or replace the firewall?

Answer: The best practice is to put the eSBC on the edge of the network (in front of the firewall) so that it gets the first look at the voice traffic coming into the network. This is where the back-to-back-user-agent and other VoIP security features can be most effective at detecting suspicious SIP messages, preventing DOS/DDOS attacks, and doing deep packet inspection. So yes, the eSBC can be used with a Firewall, just don’t put it behind the firewall. I prefer to replace my existing firewall with the Patton eSBC since the eSBC has a built-in stateful firewall.

I already have a firewall, why do I need an eSBC?

Answer: Unfortunately, your firewall might not be as strong and reliable as you thought. For example, your firewall won’t protect you from potential hackers who commit toll fraud by hijacking a phone service and placing unauthorized long-distance calls. But an eSBC can!

Does the eSBC support transcoding. For example, can it go between G.711 and G.722HD codecs?

Answer: Yes Patton eSBCs support transcoding as well as the G.722HD codec. In order to do transcoding just be sure to choose a model that has transcoding listed as a feature.

There are several product families in the eSBC product line; SN5200, SN5300, SN5400, and SN5500. Both the SN5400 and SN5500 product families support transcoding

What is the difference in the models as price increases?

Answer: The price of Patton’s eSBCs scale with the size of the deployment and the types of additional interfaces that may be required. For example, you can get a pure eSBC with 4 simultaneous calls enabled for MSRP around $500. You can then add additional simultaneous calls for MRSP of $11.00 each.

In another scenario you may have a need for FXS/FXO or PRI; those ports are available on some models, but are sold at a premium due to the additional hardware resources. The hybrid eSBCs with that added TDM ports are all reasonably priced and eliminate the need for additional gateways in your network. Everything can be handled in one unit, with the same security policies.

Patton offers a wide variety of eSBC options to fit your business needs. The price point starts at as low as $500. Be sure to visit their product page or read more about how to choose a right eSBC! If you have more questions, call one of our VoIP experts at 1-800-398-8647 today!

Will there be an iOS or Android app for Sangoma’s UCP?

April 6, 2018 by Ying-Hui Chen

Time to review the questions and answers we had during the Sangoma UCP webinar yesterday! If you missed the webinar, be sure to check out the Q&A session here:

Question 1: Will there be an iOS or Android app for UCP?

Answer: Not for UCP. It is mobile browser friendly, however. Currently no plans to design or incorporate a dedicated app from the app store. For ZULU, we do have apps approaching the Beta stage, with the anticipated release in the next 90 Days

Question 2: I saw where you can do SMS from UCP and from Zulu. Is this only for your SIP service, or can I use it with my own?

Answer: Currently, SMS functionality for both is only in conjunction with our SIPStation SIP Trunking service.

Question 3: If I have issues with UCP, can your support team help me

Answer: Yes. If you currently have a support plan in place on your system, you can open a ticket and they will be able to troubleshoot with you.

I would also recommend searching and using our community forums at community.freepbx.org. Most likely if you are having an issue or misunderstanding, someone else has. Our Community provides great resources and support for each other. That is something else that makes the FreePBX Community different, and robust.

Have more Questions? Contact Brian Hyrek at [email protected] or 716-531-4318!

Microsoft Teams Adds NEW Business Admin Center, Security & Compliance Center, and more

by Ying-Hui Chen

As Microsoft continues to roll Skype for Business into Microsoft Teams, they are getting better with more improvements and updates. Let’s see where they are at as of today:

New Business Admin Center

To allow IT administrators to easily manage the various aspects of Teams and Skype for Business services, Microsoft announced a new roll-out of Microsoft Teams & Skype for Business Admin Center.

This new center provides you with a unified experience to manage both services under one roof with additional functionality such as the ability to manage messaging settings on a user level. You will also be able to access the Call Analytics and Call Quality Dashboard right from the same platform.

Office 365 security and compliance center

Now, under specific users or groups, your admins have the ability to proactively make the decision of keeping and/or deleting certain content including conversations, chats, and channel messages based on a time duration. This will help your organization stay compliant with regulatory policies.

More new features available in this release include:

Ability to assign policies and configure your users
Guest access and account switching on iOS and Android mobile
Ability to manage federation settings
Ability to configure dial-in numbers and settings
More languages support – Indonesian, Romanian, and Vietnamese

Are you using Microsoft Teams and Skype for Business? Are you curious about how they are comparing to other hosted services in terms of service plans, costs, features, etc.? Click here to see a comprehensive comparison!

Digium’s New A30 IP Phone Wins the 2018 March Mayhem Championship!

April 4, 2018 by Ying-Hui Chen

The fans have spoken! Digium’s new A30 IP Phone has been voted as the winner of 2018 March Mayhem!

Digium A30 Executive-Level Gigabit Phone with 5 Line Registrations

Digium’s A30 is part of Digium’s new A-Series Asterisk IP phones. The A30 is a 6-line VoIP phone designed for executive users who desire a personalized communication solution while sticking to a budget.

Addition to the standard features such as call waiting, call transfer and auto answer, the A30 is also equipped with a beautiful full-color LCD display, a scroll key for accessing up to 45 accounts, and 2 switched 10/100/1000 Mbps Ethernet ports. A perfect model for your most demanding users who require gigabit networking!

Click to learn more about the A30 here.

The A30 is truly a ”budget-friendly, without compromising quality” VoIP phone! Congratulations to Digium on winning this year’s March Mayhem! We are excited to see more customers benefit from this new unit in the near future.

What is the difference between Sangoma’s FreePBX system and PBXact?

by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Is The Polycom IP 7000 Phone Compatible with a Shortel Phone System? Today, we have more new real questions and answers from VoIP users just like you.

What is the difference between the Sangoma’s FreePBX system and the PBXact?

Q: What is the difference between the Sangoma’s FreePBX system and the PBXact?

A: PBXact is the commercial version of FreePBX. It’s a more robust platform with an easier-to-configure interface. It comes pre-loaded with some modules that are add-ons with the FreePBX. Also, it features the Zulu UC application.

PBXact is based on Sangoma’s FreePBX, but different in the following way:

More secure as the firmware is more tightly managed
Include most of the commercial add-ons of FreePBX
More intuitive web GUI

Sangoma PBXact phone system is also offered in software and hardware options.

Q: Will these systems work with POTS lines?

A: They will, you can load either an analog card or use a VoIP gateway for incoming calls

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

Join The Sangoma Partner Program Through VoIP Supply

March 30, 2018 by Steve Lopian

I know what you’re thinking, “why wouldn’t I just join the Sangoma Partner Program through Sangoma?” Well, we have the answer for you!

As we all know, VoIP Supply is the most trusted name in the VoIP industry, but that doesn’t just go for end users, it very much applies to resellers as well!

By joining the Sangoma Partner Program through VoIP Supply, you will still get your Sangoma partner level pricing, but the savings don’t stop there! You will also save on shipping costs, and will gain the extremely valuable knowledge of a dedicated VoIP expert!

But don’t take my word for it, click the video above and let one of our VoIP experts tell you himself! Brian Hyrek has been with the company for over 10 years and has a wealth of industry knowledge.

Brian, as well as the rest of our team, will be with you every step of the way, helping you deliver Sangoma’s amazing products to your customers! It’s just what we do! And we’re really good at it too!

10 Best VoIP Headsets to Improve your Softphone Call Quality

by Ying-Hui Chen

Note: This post was updated March, 2020. Click here to read the recent post!

VoIP Headsets are probably the last thing that comes to mind when talking about VoIP; however, the headset you are wearing now actually plays a more important role.

Choosing the right VoIP headset for your softphone will help you improve the phone call quality and further optimize your overall communication experience. Looking at all kinds of headsets on the market and don’t know where to start? Check out these 10 best, dedicated VoIP headsets designed specifically for softphone applications!

Corded VoIP headsets for Softphones

VXI TalkPro headsets are ideal for contact center, office, and Unified Communications environments, the VXi TalkPro headsets are equipped with the new microphone to provide even better speech recognition accuracy.

Improved noise-canceling microphone
lightweight and even more comfortable
Compatible with Windows® and Macintosh®

Jabra UC Voice 550 MS Mono is optimized for seamless integration with Microsoft Skype for Business and Microsoft Office Communicator. It is made for light-to-medium use by desk-centric professionals who work both inside and outside the office!

Crystal clear wideband sound
Comfortable leatherette ear cushions
Flexible boom arm tip for easy microphone adjustment

ClearOne CHAT 10D is designed for Unified Communications (UC) applications. The plug-and-play installation makes it easy to setup and get started right out of the box. The in-line call controller features call control (answer/hang-up), volume up/down, and mute with LED indicators.

Acoustic Shock Protection (ASP) prevents volume spikes or high-pitched tones
Durable, high-quality designs with modern styling
Audio compatibility with in-line volume control for Avaya, Cisco, IBM, Skype and more

Plantronics Blackwire C435 has a low profile design that’s ideal for video conferencing, PC and other multimedia applications. The ultra-discreet design and superior audio quality ensure workplace productivity and effective communications.

Durable, portable design easily tucks into travel case, ideal for professionals on-the-go
A dynamic EQ feature optimizes your voice quality
Enhanced Digital Signal Processing (DSP) provides more natural sounding voice

Jabra UC Voice 550 Mono is designed for light-to-medium use by desk-centric professionals who occasionally work remotely and need to take the headset with them.

Crystal clear wideband sound
Adjustable speaker chambers for optimal coupling to the ear
Flexible boom arm tip for easy microphone adjustment

Wireless VoIP Headsets for Softphones

Plantronics Voyager Legend UC B235 is an advanced Bluetooth headset that ships with a USB Bluetooth dongle for use with laptops and desktop computers. It allows it to automatically answer a call when you place it on your ear and transfer between your mobile phone and VoIP headset.

Portable USB Bluetooth mini-adapter can stay in your laptop port for always-ready connectivity
Precision tuned triple-mic with enhanced DSP for superior noise cancellation
Integrated A2DP lets you listen to streaming media from your mobile phone or tablet

Jabra PRO 9470 comes with a stylish touch screen base that offers a wireless range of up to 150m. The simple SmartSetup wizard helps you connect your VoIP phones and choose preferences to get started with the PRO 9470 within a few minutes.

Touch screen base with SmartSetup wizard
Full hearing protection with Jabra SafeTone
Future-proof investment with free software upgrades via Jabra PC Suite

Sennheiser D10 USB offers a full workday of talk time up to 12 hours and a noise-canceling microphone for all users in loud work environments. The D10 USB headset offers fast charging allowing users to regain 50% of power within only 20 minutes.

3-way Conferencing on 1 Base Station
Hearing Protection Technology to protect users
Standby Time up to 100 hours

Plantronics Savi W730 is one of the lightest DECT headsets on the market. Optimized for Unified Communications, the Savi 730 updates your status to “busy” so colleagues can see your availability. This intelligent system combines best-in-class sound quality, hands-free mobility and hours of talk time for ultimate efficiency.

One intelligent headset to manage your PC, mobile and desk phone calls
Transfer audio from headset to mobile phone with a press of a button to take mobile calls on-the-road
Energy efficient adaptive power system optimizes for range and talk time

Plantronics Savi W720 is one of the most popular VoIP headsets for softphones. With the three-way connectivity, you are able to easily manage and switch between PC, desk phone, and mobile calls from one single wireless headset!

One intelligent headset to manage your PC, mobile and desk phone calls
Automatically routes calls to the mobile phone or headset
Transfer audio from headset to mobile – take mobile calls on-the-road

Don’t see your perfect match? Call our VoIP experts at 1-800-398-8647 today, we’ll be happy to find you the ideal headset that meets your specific requirements!

Plantronics Announced Acquisition of Polycom for $2 Billion!

March 28, 2018 by Ying-Hui Chen

March 28, 2018 – Plantronics, a learning electronics manufacturer for audio communications equipment, announced today that they have entered a definitive agreement to acquire Polycom, a multinational VoIP provider for video, voice, and content communication collaboration.

This acquisition is expected to close by the end of the third quarter of 2018 with a cash and stock transaction valued at $2 billion. This acquisition deal will allow Plantronics to become a big part of the communications and collaboration industry.

Significant benefits that will come out of this acquisition

Polycom’s global leadership position in voice and video collaboration will accelerate Plantronics vision of delivering advanced communications experiences.
Plantronics will be able to expand its portfolio to provide more communication and collaboration products and services across the global ecosystem.
This acquisition will provide additional opportunities across the Unified Communications (UC) market and increase growth opportunities.
Polycom will significantly expand Plantronics offerings in management and analytics services.

This news definitely came as surprise this morning but Polycom and Plantronics are great partners of VoIP Supply and we are very excited to see what develops out of this acquisition.” – Paula Griffo, President and CFO of VoIP Supply

March New VoIP Hardware Roundup: HT818 Gateway, GDS3705 Door Phone, 2900e SBC

by Ying-Hui Chen

Last month, we had lots of great new releases such as Digium’s A-series IP phones and Grandstream’s GVC3200 video conferencing unit. This month, we are seeing more exciting new VoIP hardware that will take your unified communication system to a higher level. Let’s check it out!

Grandstream HT818 8-Port VoIP Gateway

The HT818 is an 8-port FXS gateway that facilitates the conversion of analog lines to VoIP. With an integrated Gigabit NAT Router and strong encryption, the HT818 is a reliable and safe gateway/router for VoIP deployments. If you are looking for a quick way to add analog ports to your SIP-based phone system, the HT818 can be a perfect fit!

Key Features:

8 FXS ports
Strong AES encryption
Automated & secure provisioning options using TR069
3-way voice conferencing per port
Wideband HD codec
Supports T.38 Fax for reliable Fax-over-IP
Supports dual Gigabit network ports

Grandstream GDS3705 IP Door Phone

The GDS3705 is an entry-control VoIP system that provides a secure and rugged touchless entry system. This device comes with a built-in RFID card reader and can be easily managed through the IP network. The built-in microphone can pick up noises/voices up to 1.5 miles away!

Key Features:

Echo cancellation
Managed through the IP Network giving users the ability to easily check alarms, add/remove users, change setting, etc.
Rated IP66 for protection against the elements and rated IK10 for protection from vandalism

EdgeMarc 2900e PoE Intelligent Edge

The 2900e PoE is ideally suited for Hosted PBX applications that require POE functionality to power IP endpoints. This solution enables service providers to easily support locations with less than 12 phones with a single device.

Simply combine the 2900e with the EdgeView Service Control Center to remotely monitor and manage your VoIP phone system anywhere anytime!

Key Benefits:

Single device solution makes installations easier and reduces the number of SKUs to manage
Single user interface for configuration of both SCB and PoE functions
Fully managed design allowing for VLANs and advanced management
Type 1 PoE device, providing a full 15.4 watts per port
Dual 1Gb/s Ethernet or optical fiber connections backing today’s bandwidth speeds

Download the datasheet

New! VoIP Supply Released the RenegadePBX Pro 75 Premise-Based Appliance

Should the eSBC be used with a firewall or replace the firewall?

Should the eSBC be used with a firewall or replace the firewall?

I already have a firewall, why do I need an eSBC?

Does the eSBC support transcoding. For example, can it go between G.711 and G.722HD codecs?

What is the difference in the models as price increases?

Will there be an iOS or Android app for Sangoma’s UCP?

Question 1: Will there be an iOS or Android app for UCP?

Question 2: I saw where you can do SMS from UCP and from Zulu. Is this only for your SIP service, or can I use it with my own?

Question 3: If I have issues with UCP, can your support team help me

Microsoft Teams Adds NEW Business Admin Center, Security & Compliance Center, and more

New Business Admin Center

Office 365 security and compliance center

Digium’s New A30 IP Phone Wins the 2018 March Mayhem Championship!

Digium A30 Executive-Level Gigabit Phone with 5 Line Registrations

What is the difference between Sangoma’s FreePBX system and PBXact?

What is the difference between the Sangoma’s FreePBX system and the PBXact?

STAY TUNED

Join The Sangoma Partner Program Through VoIP Supply

10 Best VoIP Headsets to Improve your Softphone Call Quality

Corded VoIP headsets for Softphones

Wireless VoIP Headsets for Softphones

Plantronics Announced Acquisition of Polycom for $2 Billion!

March New VoIP Hardware Roundup: HT818 Gateway, GDS3705 Door Phone, 2900e SBC

Grandstream HT818 8-Port VoIP Gateway

Grandstream GDS3705 IP Door Phone

EdgeMarc 2900e PoE Intelligent Edge

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