How to Eliminate Static On My Plantronics Savi W740

June 27, 2018 by Ying-Hui Chen

Time for our Mom’s calling Q&A again! Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help.

Last week, we talked about: How to Set Polycom VVX Series Volume to a Persistent Level, this week, we are going to tackle the static issue on the Savi W740 VoIP headset! Let’s get to it:

4 Areas to Check When You Experience Static on the Savi W740Headset

Q: I am using a Plantronics Savi W740 headset and I keep experiencing static on the headset. It is attached to a Polycom VVX media phone. What can I do?

A: There are some areas you can check to find the possible cause.

Test the VoIP headset on another same model phone just to make sure the issue is from the headset, not from the phone.
Check the settings on the base. It should be set to “A”. If there is still static occurring try another channel on the headset base.
On the Polycom VVX menu settings under Menu > Basic > Headset, ensure that both Plantronics EHS and Headset Memory is enabled. After you save the settings, please reboot the phone.
If the problem remains, run through this document for troubleshooting: https://bit.ly/2Kq3MPb

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

New VoIP Phones June 2018: IP Video Phones, WiFi Phones, and more!

June 26, 2018 by Ying-Hui Chen

It’s time to review what new VoIP Phones were released this June! This month we have a lot of exciting new devices from Grandstream and VTech. Let’s see what unique new features each of them has to offer!

VTech ET600 Series

The VTech ET600 Series includes 2 IP Phones and 1 expansion module.

The VTech ET685 is an Asterisk-based high-definition (HD)12-line SIP color desk set with Bluetooth connectivity for headsets. USB connectivity supports up to three expansion modules. A three-year warranty makes the ET685 stand out from the crowd! This unit is available for purchase now!

Support for 12 SIP lines/accounts
Bluetooth connectivity for headset pairing
6 self-labeling programmable feature keys with multi-color LEDs

The ET635 ErisTerminal also supports 12 SIP lines but with 8 self-labeling keys and it comes with a 2.8’’ color LCD display. The ET635 can be very handy for busy professionals as it supports up to three ET6 expansion modules!

We are currently accepting pre-orders. The ET635 is expected to begin shipping in mid-July.

2.8-inch 480 x 272 pixels (w x h) color LCD
8 self-labeling programmable feature keys with multi-color LEDs
4-way navigation pad

The ET6 Expansion Module is made to extend the number of programmable feature keys for your convenience. Simply plug the ET6 into a compatible ET600 series deskset with the supplied cable, you are able to enjoy up to 54 buttons (3 expansion modules) with programmable functions!

18 multi-color LED keys – Use 18 multi-color programmable feature keys to access multiple features, including BLF, park, pickup and speed dials
Large 4.3-inch graphic LCD – LCD display with a 160 x 384 resolution features easy-to-use self-labeling keys

Grandstream GXV3370 16-line IP Video Phone

Grandstream’s GXV3370 is a high-end video phone that makes it easy to seamlessly integrate video communication solutions. The GXV3370 has built-in WiFi and Bluetooth, a touchscreen 7″ display, and features Gigabit speeds.

This unit is scheduled to begin shipping in early July but we are accepting pre-orders!

16 lines with up to 16 SIP accounts
Runs on AndroidTM 7.0 operating system with flexible SDK support for custom apps
Integrated WiFi & Bluetooth

Grandstream WP800 Portable WiFi VoIP Phone

Grandstream’s WiFi phone, the WP800, supports 2 SIP lines and features a built-in accelerometer, proximity sensor, panic button, and much more. Although it’s still in the beta testing, it has already drawn a lot of attention as we have very few WiFi phone options so far in the industry! If you love wireless communications, definitely check out this new unit! Watch our video to learn more!

Unique Features:

Integrated dual-band 802.11 a/b/g/n Wi-Fi support
2 SIP accounts and 2 lines, and a 2.4” color LCD with real-time video streaming
Built-in accelerometer, proximity sensor, panic button, and push-to-talk features
Integrated Bluetooth

Ribbon Communications Acquires Edgewater Networks For $110 Million

June 25, 2018 by Ying-Hui Chen

June 25th, 2018 – Ribbon Communications Inc. (Quintum Technologies), a global provider of secure and intelligent cloud communication solutions, today announced that they have signed an agreement to acquire Edgewater Networks, a leading IP-based voice, video and data service provider.

Ribbon agreed to pay Edgewater Networks an aggregate value of $110 million cash and common stock. This transaction is expected to finish in the third quarter of 2018.

The acquisition will allow Ribbon to better serve their global customers with a complete product portfolio, end-to-end service assurance and analytics solutions. The new combined portfolio will strengthen Ribbon’s security offering with voice and data intelligence and help Ribbon become the market share leader for enterprise Session Border Controllers (SBCs) and Network Edge Orchestration.

“With Edgewater Networks strong, sustained growth in recent years and their complementary solutions set, this acquisition makes sense on a number of fronts for Ribbon, allowing them to strengthen their position in enterprise SBCs,” said Diane Myers, senior research director for IHS Markit. “This is a high synergy, low overlap combination that gives Ribbon a broad product line that serves customers of all sizes and can be offered and distributed through multiple channels.”

Learn more about Ribbon Communications and Edgewater Networks here!

How to Secure Your VoIP Phone Calls with the GXP Phones and UCM6200

June 21, 2018 by Ying-Hui Chen

Grandstream UCM IP PBX and GXP VoIP Phones are some of the hottest products VoIP Supply carries. In our latest webinar with Grandstream, we had over 100 participants join us to learn about how to secure VoIP phone calls with Grandstream’s GXP phones and UCM6200.

To make sure you get the most out of this webinar, we’d like to share the presentation slides and the Q&A session with all of you who are interested in learning more!

Click here to download the presentation deck

How to Secure Your VoIP Phone Calls Webinar Q&A Session

Question 1: Why is the TLS Do Not Verify is checked under SIP Settings> TCP/TLS tab? I thought TLS requires TCP?

Answer: TLS runs on TCP for sure. This option is for people who want to run SIP on TCP without TLS. When you enable TLS, it automatically runs on TCP. So even when you have “TLS Enable” checked and leave “TCP Enable” unchecked, it doesn’t mean that TCP is not being used, it IS being used. It’s just another option to enable TCP without TLS.

Question 2: How can we download the certificates from the UCM in order to import them to the GXP phones?

Answer: Those are built into UCM. If you have any issues, contact us and we will send you those certificates. You can then upload them to your UCM IP PBX or GXP phones.

Question 3: How about the SIP URI Scheme when using TLS? Should it be active or not when using TLS?

Answer: Yes, It’s enabled by default.

Question 4: If someone is trying to register an extension on the UCM from the outside, can they be blocked?

Answer: When you enable TLS, even if you have devices that don’t support TLS, they can still register to the UCM. If the devices are using plain text SIP protocol to register to the UCM, they will still be able to register even if TLS is enabled.

Question 5: Is the TLS.key field for the Private Certificate?

Exactly. That’s correct. That is the private key. If you have the name private key, you have to the TLS.key

Have more questions? Don’t hesitate to contact our VoIP consultant, Jon Garbin, at [email protected] or 716-531-4271!

More from: Q & A Ying-Hui Chen voip phones

The Grandstream GXP1760W Awarded Best VoIP Device by ITSPA

by Ying-Hui Chen

Grandstream, a leading manufacturer of IP voice and video communications equipment, announced that their GXP1760W Mid-Range WiFi Phone has been selected as the Best VoIP Device at the 2018 ITSPA Awards!

About The GXP1760W

Grandstream’s GXP1760W WiFi Mid-Range IP Phone supports 6 lines and 3 SIP accounts. This model offers the same sleek design you’ve come to know and love but now features integrated dual-band WiFI for integration with wireless networks. Learn how to connect the GXP1760W to your WiFi network here.

Popular Features:

6 lines, 6 dual-color line keys (with 3 SIP accounts), 4 XML programmable context-sensitive soft keys
5-way audio conferencing for easy conference calls
24 digitally programmable & customizable BLF/fast-dial keys
Built-in USB port for importing and exporting data only
HD wideband audio, full-duplex hands-free speakerphone
Built-in PoE

See the GXP1760W datasheet

Grandstream has been one of our top reliable and popular brands at VoIP Supply. We are excited to hear this great news! Look forward to seeing more customers enjoying their communication experiences!

3 Feature-Rich Refurbished IP Phones (With a Price You Will love!)

June 19, 2018 by Youleidy Vega

We know that you have probably heard about Refresh IP Phones by now, but since we know it is such a good bargain, we can’t help but to keep telling you about them! Refresh IP Phones are a used option for business owners to outfit their offices with quality products at a fraction of the cost of buying new equipment.

Check out our current most popular inventory:

Polycom VVX 410 12-Line Gigabit Phone (Refresh) $107.99

This is a high-quality phone for the professional user.

Key Features:

HD Voice
Dual Gigabit ports
RJ9 headset port
UC Telephony features
3.5 Color Display

Learn more about the VVX 410 IP Phone

Grandstream GXP2140 4-Line Gigabit IP Phone (Refresh) $59.99

This is an enterprise level phone for features and functionalities for the executive user.

Key Features:

HD Voice
Dual Gigabit ports
RJ9 headset port
Electronic Hook Switch (EHS) support

Learn more about the GXP2140 IP Phone

Cisco SPA303G 3-Line IP Phone (Refresh) $44.99

This is a basic IP Phone for the common areas or for a user with low call volume.

Key Features:

2.5 mm headset jack
LCD graphical display
Two Ethernet Lan Ports
Built-in high-quality microphone and speaker

Learn more about the SPA303G IP Phone

The IP Phones listed above are just a few of the options we have available. If you are looking for a different model, call us to ask about our inventory at 1-800-39808647. Our options change daily!

Does your VoIP Service Provider Provide Hardware Support?

by Ying-Hui Chen

When your VoIP phone doesn’t work the way you expect it to work, nothing is more frustrating than getting a “Sorry, we don’t support your hardware.” message from customer service. If you’ve had that same bad experience before – keep reading! You are about to find out the reason and how to prevent that in the future.

What Does My VoIP Phone Have To Do With My Service Provider or IT Administrator?

Many customers come to VoIP Supply for VoIP hardware support and most of the time our first question is who is your VoIP service provider or IT administrator? You might be wondering, what does my VoIP hardware have to do with the service provider?

Your VoIP phones functionality depends on how they were programmed and configured by your provider or IT administrator. So the best way to solve your phone issues is to first contact your service provider. Wait a minute…but does my service provider support my VoIP hardware?

Does your VoIP Service Provider Provide Hardware Support?

The bad news is, if your VoIP hardware is not from your VoIP service provider, they may not support your hardware. That’s where the problem becomes more complicated and difficult to deal with. So how to do you avoid getting caught in this type of predicament? There are a couple of things you can do.:

Get everything from one VoIP company (Like VoIP Supply!)

If you are not an engineer or don’t have an on-site IT staff, you may want to shop your service provider and hardware both from the same vendor. That way, you will be sure to have support on everything.

VoIP Supply is dedicated to finding you the perfect VoIP solution that fits your business needs! We are the one-stop-shop for everything VoIP and you don’t have to worry about finding support somewhere else.

Make sure your VoIP service provider also supports your VoIP hardware

If, for whatever reason, you have to shop VoIP service and hardware separately, be sure to ask your provider if they offer support on the hardware before you make that decision! Our VoIP experts can also help you locate a provider that will work with your existing VoIP hardware and provider support.

The VoIP Supply team is here to provide you the ideal VoIP solution you need and make sure everything works perfectly even after the sale. Contact our VoIP experts at 1-800-398-8647 today to learn more!

SD-WAN In the Know Part II: Why SD-WAN? How Secure is it?

by Ying-Hui Chen

Note: this is a two-part blog series. You can read SD-WAN In the Know Part I here.

In the previous post, we have learned the basics about SD-WAN. Today, we are going to learn more about why many multi-location businesses choose SD-WAN and how secure it is comparing to traditional WAN connectivity. Let’s get to it:

Why SD-WAN?

A short answer would be: SD-WAN can offer you a seamless, secure connectivity across your multiple communications platforms efficiently with lower costs.

Traditionally, when you have multiple branch offices connected to your headquarter, the traffic from each branch is pulled across the WAN links to your main site. This process is very inefficient and expensive. Now with SD-WAN, you have a direct Internet connectivity that gives you consistent performance to your applications at lower costs.

One of the biggest advantages of SD-WAN is that it can act like a sensor that provides intelligent path control to make smart real-time decisions to prioritize your tasks/ traffic and assign just the right amount of space for each task. (no waste at all!)

Better yet, This capability can be set at a single control center and then push out to all SD-WAN devices at the same time. This makes your network extremely efficient and it will highly improve your quality of service (QoS)! Learn more about QoS here.

How secure is SD-WAN?

Most SD-WAN solutions will be able to complement and supplement your existing security environment and protocols. This makes SD-WAN more reliable and secure than WAN connectivity.

Traditional WAN solution handles security through multiple appliances at each of your branch offices which makes it more time-consuming and difficult to manage. However, with SD-WAN solution, you will have the ability to define, monitor, and enforce network policies all from a single managed center.

The WAN connectivity is already in the past. If you have remote offices or branches but you are not using SD-WAN yet, you are really falling behind!

Interested in learning how your business can benefit from SD-WAN? Don’t hesitate to contact one of our VoIP experts at 1-800-398-8647!

How to Set Polycom VVX Series Volume to a Persistent Level?

June 18, 2018 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What VoIP Headsets will work with Sangoma s500 and a mobile phone? Today, we have more new real questions and answers from VoIP users just like you.

How to Set Polycom VVX Series Volume to a Persistent Level?

Q: I have a customer with 30 locations stated that the ringer is not loud enough. Is there a solution to resolve this?

A: Polycom’s VVX receiver volume resets to a nominal level after each call. This is the VVX VoIP phones’ default setting. To make the receiver volume persist across calls after you the volume setting is changed, you would need to manually edit the tx and Rx gains in the phones.

Here’s how to:

<Volume voice.volume.persist.handset=”1″/>

0 is the default number, which automatically resets your phone to a nominal level after each call ends. If you change the number to 1, the volume for each call will be staying at the same level as the previous call.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

More from: Q & A Ying-Hui Chen Q&A voip phones

Grandstream Released WP820 Portable WiFi VoIP Phone for Beta testing!

by Ying-Hui Chen

Grandstream recently announced the release of their upcoming WiFi VoIP phones for beta testing! This new WiFi phone supports 2 SIP accounts and features a built-in accelerometer, proximity sensor, panic button, and much more! Check out our WP820 webinar recap to learn more!

Unique Features:

Integrated dual-band 802.11 a/b/g/n Wi-Fi support
2 SIP accounts and 2 lines, and a 2.4” color LCD with real-time video streaming features
HD voice & dual MIC design with wide-band voice codecs such as Opus
Built-in accelerometer, proximity sensor, panic button, and push-to-talk features
Integrated Bluetooth for syncing headsets and mobile devices
Runs on AndroidTM 7.0 and supports custom Android apps

How to Eliminate Static On My Plantronics Savi W740

4 Areas to Check When You Experience Static on the Savi W740Headset

STAY TUNED

New VoIP Phones June 2018: IP Video Phones, WiFi Phones, and more!

VTech ET600 Series

Grandstream GXV3370 16-line IP Video Phone

Grandstream WP800 Portable WiFi VoIP Phone

Ribbon Communications Acquires Edgewater Networks For $110 Million

How to Secure Your VoIP Phone Calls with the GXP Phones and UCM6200

How to Secure Your VoIP Phone Calls Webinar Q&A Session

The Grandstream GXP1760W Awarded Best VoIP Device by ITSPA

About The GXP1760W

3 Feature-Rich Refurbished IP Phones (With a Price You Will love!)

Polycom VVX 410 12-Line Gigabit Phone (Refresh) $107.99

Grandstream GXP2140 4-Line Gigabit IP Phone (Refresh) $59.99

Cisco SPA303G 3-Line IP Phone (Refresh) $44.99

Does your VoIP Service Provider Provide Hardware Support?

What Does My VoIP Phone Have To Do With My Service Provider or IT Administrator?

Does your VoIP Service Provider Provide Hardware Support?

Get everything from one VoIP company (Like VoIP Supply!)

Make sure your VoIP service provider also supports your VoIP hardware

SD-WAN In the Know Part II: Why SD-WAN? How Secure is it?

Why SD-WAN?

How secure is SD-WAN?

How to Set Polycom VVX Series Volume to a Persistent Level?

How to Set Polycom VVX Series Volume to a Persistent Level?

Grandstream Released WP820 Portable WiFi VoIP Phone for Beta testing!

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