Are your outbound calls always being blocked or ignored? Xorcom has a solution for you to reach your potential customers better! This month’s Xorcom PBX software updates focus on improving your call center performance and hospitality services. Let’s take a quick look:
Randomize your caller ID of outbound calls to avoid being blocked or ignored! To set this feature:
Additionally, new announcement options are also being added to call center queues (PBX -> Call Center -> Queues). Callers will now hear a generic or agent-specific announcement when connecting to the agent, for example: “You are now being connected to James Harley, a phone-system specialist”.
Do you have large suites that require direct dialing to each individual phone?
Now you can assign multiple extensions per hotel room in the Hospitality (Complete Concierge) module!
Learn more about Xorcom’s CompletePBX here.
Are these improvements useful for your call center or hotel? What other improvements would you like to see? Share with us!
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