VoIP Service

New! CompletePBX 5.0.74 Adds Improvements for Call Centers and Hospitality

Are your outbound calls always being blocked or ignored? Xorcom has a solution for you to reach your potential customers better! This month’s Xorcom PBX software updates focus on improving your call center performance and hospitality services. Let’s take a quick look:

Random Caller ID for Call Center Outbound Calls

Randomize your caller ID of outbound calls to avoid being blocked or ignored! To set this feature:

  • Prepare a list of caller ID numbers to be used by the outbound route.  Make sure you use caller ID numbers that are allowed to be used with your trunk by the provider.
  • Go to Outbound Routes
  • Make sure Overwrite CID is set to either Always or If not Empty
  • Set Randomized Caller ID to Yes
  • Enter the list of caller ID numbers in Caller List

Additionally, new announcement options are also being added to call center queues (PBX -> Call Center -> Queues).  Callers will now hear a generic or agent-specific announcement when connecting to the agent, for example: “You are now being connected to James Harley, a phone-system specialist”.

Multiple PBX Extensions per Hotel Room

Do you have large suites that require direct dialing to each individual phone?

Now you can assign multiple extensions per hotel room in the Hospitality (Complete Concierge) module!

  • When setting wakeup calls and other room features from the PMS these will be applied to all of the room’s extensions.
  • When having hotel rooms that require more than one phone in the room, but do not require different numbers for those devices,  the configuration is, as in previous versions, by assigning a single extension with multiple devices.

Learn more about Xorcom’s CompletePBX here.

Are these improvements useful for your call center or hotel? What other improvements would you like to see? Share with us!

Ying-Hui Chen

Ying-Hui ( Evy), has been working at VoIP Supply since November 2015. She is currently working in the Marketing Department helping with market research, SEO analysis/ tracking, email marketing and blogs. Connect with her on LinkedIn.

Share
Published by
Ying-Hui Chen
Tags: IP PBX

Recent Posts

Watch Now: 2025 April VoIP News Update

https://youtu.be/WsVpLUdxYuQ?si=g7Arw3u20MWfKq8q We're back with more VoIP News for April 2025! In this month's episode, we'll…

2 days ago

How To: How to Expand Your VoIP System with Gateways and Adapters

Growing pains don’t only happen to people, they happen to businesses too! It’s fantastic that…

2 weeks ago

Did You Know: Your Network Infrastructure Has to be Ready for New or Upgraded IP Paging

When looking into new or upgraded IP paging equipment, many people don’t realize that you…

3 weeks ago

Viking Panel Phone K-1900712LIPEWP: Product Feature and How to Register with Sangoma PBXact

https://youtu.be/Gex7e6jUGSA?si=ts4-9p6JlWS4ZsC8 If you need a rugged, reliable VoIP panel phone that auto-dials with ease, the Viking…

3 weeks ago

Viking VoIP Emergency Phone E-1600-IP-EWP: Product Feature and How to Register with Sangoma PBXact

https://youtu.be/FE2kcF7KjgQ?si=inw4thEr2thxgGeL When it comes to security, you should never cut corners. Having something that you…

4 weeks ago

Watch Now: 2025 March VoIP News Update

https://www.youtube.com/watch?v=X2_HXAv73FI Your March VoIP News Update is out now! This month we showcase an awesome…

4 weeks ago