How to Troubleshoot Unsuccessful Jabra Talk Pairing
August 5, 2022 by Ying-Hui Chen
Did you fail pairing your Jabra Talk headset with your mobile device? Remember, Jabra Talk Bluetooth headset allows users to pair 2 devices at the same time so it won’t work trying to pair with more than 2 devices.
Here are a few things you can try before contacting support:
- Restart your mobile device
- Restart your Jabra device
- Check your Jabra device and make sure it is in pairing mode
- On your mobile device, turn Bluetooth off and on.
- Try to pair your Jabra device using a different mobile device. This is to confirm that a different mobile device will find and pair with your Jabra device.
- Check the firmware version on your Jabra device. Is it updated with the latest firmware?
- Reset your Jabra device.
If you have tried all the steps mentioned above and still can’t pair your Jabra Talk with your mobile device, contact support to get more information.
22 Comments
After many repeated efforts with the normal troubleshooting suggestions provided, the microphone still does not work on my Jabra275 when using my Pixel 7 Pro android phone.
Hi John, can you send us the model you are using. We can send more detail over one we have that.
I am having the same problem with my Jabra Elite 75t and my new Pixel 7 Pro. I cannot get them to pair, no matter what tricks I’ve tried.
Hi Gen, You will want to make sure you have the Jabra application (Jabra Sound+) installed on your Pixel Pro. From there you should be able to run a firmware update. This should help!
After few hrs zabra elite 3 disconnects & even after blue tooth on/off, mobile restart also it
doesn’t connect , only after placing it to charger device & re connection it connects even though charge is 90% in head set
Hi Bhaskar, Have you tried doing a firmware update?
I’m having issues connecting my jabra evolve 75…
It just stopped pairing…I have done factory reset and used a different phone but still couldn’t find
Hi Kelvin,
Try doing a firmware update on your headset. Go here: https://www.jabra.com/supportpages/jabra-evolve-75#/#7599-838-109 and go to the Firmware Updates tab, this will walk you through the steps of how to do the update.
Mary
Hello…
I’ve done the firmware update today…
but still not connecting…
I noticed when Searching to connect it used to blink fast red light but now it’s blue light and won’t connect
Hi Kelvin,
I am looking into this for you and will provide you with an update once I have it.
Mary
Thank you…
Gladly waiting for the response
Hi Kelvin,
I am going to connect you with someone directly at Jabra because they have not heard of this issue happening before! I will send you an email directly.
Mary
My new Jabra 7 pro does not work with my iPhone with the mic. Ones it did work, but then they couldn’t hear me. Delivered Jabra to service in two weeks. Same problem. Why don’t Elkjop give me new? I bought Jabra 7 pro because my son is happy with his. I’m not happy
Hi Arne,
With your permission, I can have someone at Jabra reach out to you directly to see if we can assist you with this issue.
Thank you,
Mary
Not heard about this problem? There are many complaints about exactly this problem!
Hi Arne,
We will reach out to you directly.
Mary
I just bought the Jabra Elite 8 Active. I can get the green light in the case to turn on but the ear buds do not turn on. I have been charging them for over 3-hours.
Hi Robert,
You will want to contact Jabra technical support directly so that they can take a look. If they are defective, they will handle the exchange directly.
https://www.jabra.com/supportpages/jabra-elite-8-active/100-99160901-99/contact-support
Thank you,
Mary
I have a Jabra Drive to which I have turned Bluetooth on and off. My phone (Moto g5plus) says it has paired with the Jabra, but when I call from another phone the Jabra does not answer, just the phone. Any more suggestion will be greatly appreciated.
Hi Pam,
You could try a reset on the Jabra Drive: https://www.jabra.com/supportpages/jabra-drive/100-49000001-02/faq/How-do-I-reset-my-Jabra-Drive If this doesn’t work, I would suggest reaching out to Jabra’s technical support team. This is a discontinued product, so it could also be that the software is too old to support your phone.
Same thing, can’t connect and if does, disconnects…frustrated
Hi Nate,
Have you opened a support ticket with Jabra?
Mary