Sometimes you may need to handle urgent calls and Cisco’s 8800 phones make identifying these important calls easy for you! The multilevel precedence and preemption (MLPP) system allows you to easily set these emergency calls as higher priority than normal calls so you can respond to them faster.
Once set up, when a high-priority call rings on your phone, you will see the priority level on the screen and the call will appear at the top of the call list. Check out the MLPP icons and the corresponding level:
To make a priority call, you might need to sign in with your special credentials and then follow these steps:
That’s it! Did this feature help you deal with critical calls? We want to know! Visit our product page to learn more about Cisco’s 8800 Series phones!
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